Telus Outage Report in Prospect Lake, British Columbia
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Prospect Lake, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Prospect Lake and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (50%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (4%)
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E-mail (3%)
Live Outage Map Near Prospect Lake, British Columbia
The most recent Telus outage reports came from the following cities: Victoria, Sidney and Shawnigan Lake.
| City | Problem Type | Report Time |
|---|---|---|
 Victoria |
Internet | |
| Victoria |
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| Victoria |
Phone | |
| Victoria |
Phone | |
| Victoria |
Phone | |
| Victoria |
Phone |
Community Discussion
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Telus Issues Reports Near Prospect Lake, British Columbia
Latest outage, problems and issue reports in Prospect Lake and nearby locations:
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West Coast Coco Mermaid 🧜🏾♀️
(@sherryella77) reported
from
Colwood, British Columbia
@MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.
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Brandon ::1
(@brandonscript) reported
from
Victoria, British Columbia
@cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!
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Barbara Darling
(@BarbaraDarlin20) reported
from
Victoria, British Columbia
@MirandaWiebe @TELUS Same here 4 hours and someone was supposed to call me back within 30 minutes twice now and I'm still waiting. Really bad customer service and I started at 730 this morning
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Sue Stroud she/her 🍊❤️💪🏼
(@suestroud) reported
from
Central Saanich, British Columbia
@mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.
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Lloyd Mildon
(@LloydMildon) reported
from
Oak Bay, British Columbia
On my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport
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Jenn Tranmer
(@vicmomdoc) reported
from
Langford, British Columbia
@antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.
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Anthony Kershaw
(@audiophilia) reported
from
View Royal, British Columbia
@TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍
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Reg Brick
(@hellonature) reported
from
Colwood, British Columbia
@BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.
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Brandon Rylow
(@brandonscript) reported
from
Saanich, British Columbia
I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.
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H. Neal Cropper
(@RealNealDeal) reported
from
Metchosin, British Columbia
@dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.
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Revheidi Koschzeck
(@RevheidiK) reported
from
Langford, British Columbia
How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense
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Sue Stroud she/her 🍊❤️💪🏼
(@suestroud) reported
from
Central Saanich, British Columbia
@PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.
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Ian holt
(@holtyny) reported
from
Victoria, British Columbia
@TELUS @TELUSsupport as long as this keeps going on I will advise our new neighbours to go to @Shawhelp a lady yesterday was having problems with telus to move in next month so now she is calling shaw this morning. Shaw as been brilliant.
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Jody Klassen
(@bellasugarsega) reported
from
Langford, British Columbia
I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.
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Zach
(@zaxbux) reported
from
Victoria, British Columbia
Does anyone have any idea why some @Microsoft web properties (recently LinkedIn and Visual Studio Marketplace) randomly refuse connections? Appears to only be an issue on @Telus IPv6. Mobile data and IPv4 are not affected. 🤬🤯
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Sherry Merriam
(@sherryella77) reported
from
Victoria, British Columbia
Going on day 8 & still no email on iPhone. Can’t get any of the old emails I need for this #militarymove What an absolute shit show. Im so mad I could spit nails. The “I’m sorry’s are getting super freaking old. Day 2 with no call back from TELUS even tho Im in queue #telusfail
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Ty_soup
(@tysoup) reported
from
Victoria, British Columbia
@telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now
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Bill Perry
(@Captnwilly) reported
from
Sidney, British Columbia
@TELUSsupport how do we get Telus technical support to call us at home?
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Tess van Straaten
(@tessvanstraaten) reported
from
Mill Bay, British Columbia
@racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!
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Cheri S
(@Cheri_L_S) reported
from
Victoria, British Columbia
Telus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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M̾i̾k̾e̾ #KB12
(@MikeGT79) reported
Good to know that we can’t access any CRA applications with our @TELUS internet. Constant errors on all devices when on wifi… switch to our mobile service and everything works fine.
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Katherine McQueen 🇨🇦
(@McQueensMachine) reported
@infomorning It makes me feel gross about being a Telus customer. Excellent journalism!
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Deborah Brown
(@mummaquilts) reported
from
Airdrie, Alberta
Okay @TELUSsupport @telus Our Alarm malfunctioned AGAIN TODAY!!! SIX DAYS IN A ROW!! Technician has been here twice and this issue is still not resolved. I recorded the whole thing this morning...8 MINUTES OF GLARING SIRENS. This must be fixed TODAY!!!
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Tru ℒee
(@TruIeeIy) reported
@McLean_Deluxe @KiafromAB If only... Consulted on Telus Babylon service, after I was tested for antibodies. The one who said she won't take it has studied vaccines and swears this is being done without standard precautions. She said she will quit the hospital and work in private practice if forced to take
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Henry Godwinn
(@KingHippoh) reported
@mchatenay @jkenney I give you credit, I'm not. They let us become the worst in North America. Just wait until this is over. CUTS CUTS CUTS. Nurses, thanks for everything, you're fired. Docs, covid ruined our fight. Come on in Telus. Ugh.
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Trent
(@trwphotonanaimo) reported
@PeterKellyBC Huh? Emergency alert test is scheduled for today in BC. I have a dual SIM phone, it usually comes twice for me minutes apart. Not sure why I did not happen for me yet, maybe other phone on Rogers but Bell & Telus not tested yet.
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🔥FieryWildCat🐯
(@AngelicParadox1) reported
@horn_n_piano @TELUS @TELUSsupport Good idea..maybe if I bombard them with tweets they’ll finally HELP me. I’m about to lose my wifi.
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BitBlock Systems, Inc. - Call us 604.629.8338
(@bitblocksystems) reported
@trwphotonanaimo @EmergencyInfoBC Kinda sad. Me, note 20 ultra, telus. But even the survey was not clear. We need to do better to save people. Happy to help.
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Marc Tardif
(@MERLOTMARC) reported
Good news: I finally received a phone call from my long lost relative from Algeria Bad news: He called 9 times yesterday, including 12:54am Good news: Telus Call Control #nomorerobocalls Sorry friends and family, you’ll need to press 7 to talk to me
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Patrice Boivin
(@PatriceBoivin) reported
@TELUS just took a major PR hit because of unconscionable practices. It's important to remove sociopathic technocrats from bureaucracies. We used to be Telus clients but switched years ago because their sales staff wouldn't resolve a problem.