Telus outages and service status in Prospect Lake, British Columbia
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around Prospect Lake, including 0 direct reports.
- The most common problems reported in this area mention TV.
- TV (100%)
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Prospect Lake, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Prospect Lake, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 13: Problems at Telus
Telus is having issues since 04:00 PM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Prospect Lake, British Columbia
The most recent Telus outage reports came from the following cities: Victoria, and Sidney.
| City | Problem Type | Report Time |
|---|---|---|
 Victoria
|
TV | 17 days ago |
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Victoria
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Internet | 1 month ago |
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Victoria
|
Internet | 2 months ago |
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Victoria
|
Internet | 2 months ago |
|
Victoria
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2 months ago | |
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Sidney
|
Internet | 2 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telus Issues Reports Near Prospect Lake, British Columbia
Latest outage, problems and issue reports in Prospect Lake and nearby locations:
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Jody Klassen (@bellasugarsega) reported from Langford, British ColumbiaI was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.
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Brandon Rylow (@brandonscript) reported from Saanich, British ColumbiaI didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.
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Reg Brick (@hellonature) reported from Colwood, British Columbia@BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.
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Tesla Tours (@tesla_tours) reported from Victoria, British Columbia@EmmaCParston @Google People complain that high quality electronic products by companies like Apple and Tesla are overpriced until they waste valuable time on the alternatives. For my part, I’m wishing I’d stayed with Fido & Shaw instead of getting duped into Telus’ marketing-first service-last model
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Tess van Straaten (@tessvanstraaten) reported from Mill Bay, British Columbia@racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!
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Brent Smithurst (@brentsmi) reported from Colwood, British ColumbiaAll I want for Christmas is more than one bar (at best) of cel service in Royal Bay. Get it together, @TELUS /@Bell. I’ll switch to @rogers if they’ll do something about this. 2.5 years of this is ridiculous!
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Finnegan66🍀 (@Finnegan661) reported from Sidney, British Columbia@therealjugni @TELUS I can tell you that I was able to fix the issue but no resolve with the original person. It's very sad but we are looking at other options now. We have been a telus customer for over 20 years #shameonyoutelus
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Mike Richter (@mrichter37) reported from Mill Bay, British Columbia@Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS
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Christiane Sadeler (@ChrisSadeler) reported from Saanich, British Columbia@TELUS you may want to check Twitter for comments on @koodo. Or check the @koodo community board. A lot of upset people for terrible service. One more try from me to get the money due to me and my next move is CRTC. #unbelievable corporate arrogance and inaptitude.
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Zach (@zaxbux) reported from Victoria, British ColumbiaDoes anyone have any idea why some @Microsoft web properties (recently LinkedIn and Visual Studio Marketplace) randomly refuse connections? Appears to only be an issue on @Telus IPv6. Mobile data and IPv4 are not affected. 🤬🤯
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Sarah Campden (she, her) (@scampden) reported from Saanich, British ColumbiaI haven't used it yet, but for those that have, is Telus Health fee based service? I think I may need an antibiotic and the thought of waiting outside a non-existent walk in clinic is awful #bcmed #yyj
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Cheri S (@Cheri_L_S) reported from Victoria, British ColumbiaTelus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport
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Penny Holt (@canukgenie) reported from Saanich, British Columbia@gillrh They are the worst, along with mobile phone plans. You should have been a fly on the wall where Chris took on Telus. Not pretty.
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Lloyd Mildon (@LloydMildon) reported from Oak Bay, British ColumbiaOn my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport
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michael eso (@mjeso) reported from Sidney, British Columbia@bcgeu @TELUS is a profitable company providing payroll services to the BC Government. Shameful that they are not prepared to treat their employees fairly!
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Derek Lewers (@critiklthinking) reported from Langford, British Columbia@EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj
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Anthony Kershaw (@audiophilia) reported from View Royal, British Columbia@TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍
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Finnegan66🍀 (@Finnegan661) reported from Sidney, British Columbia@TELUS I am absolutely disgusted as a long time customer. 3x now having to reschedule and be on hold for over an hour. How is that customer service???? 🤔 only to be told now that the rescheduled appointment 'may' go forward jesus
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West Coast Coco Mermaid 🧜🏾♀️ (@sherryella77) reported from Colwood, British Columbia@MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.
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Fully Vaxed Gordie Logan (@GordieLogan) reported from Langford, British ColumbiaOh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Grok (@grok) reportedYes, according to Telus and CP24 reports, copper thieves damaged fibre optic lines while trying to steal copper cables. This caused the widespread outage across northwestern B.C. on May 4–5, knocking out phone, internet, and even affecting some 911 and hospital services. Repairs were underway quickly.
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Nighted (@N1ght3d) reported@buperac Telus used to have good support now it's terrible and infuriating dealing with some 76 IQ evolutionary throwback that believes it's smarter than you.
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BlueCrabGames (@BlueCrabGaming) reported@globeandmail Doesnt matter when 95% of in person storefront enployees are also thick accent indians who scam the customer every chance they get, to increase their commission. Oh and 100% of the csa on the phone are indians. Even when a Telus employee has to call into their special emplyee only line, its all indians. I quit Telus/koodo explicitly because of the indians, one in particular that was a district manager and the most scum snake oil salesmen person i'd ever met.
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deadbeat valentine (@obnoxiousMods) reported@levelsio i have a pc case with a 16 core cpu that u can buy for 30$ on ebay 306012GB i got for 200$cad and a 100$ motherboard, 64gb ram ddr4, 2.5Gbps ethernet unlimited bandwidth, set to DMZ on my resi telus modem. it has a cloudflare dyndns script running that updates my dynamic ip on my dns automatically, no extra monthly for some real power instead of some garbage openvz over shared turbo garbage that u cant run aynthing on
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Marc Udeschini (@DukeMarcude) reported@MarkJCarney @TheStalwart Steel or "steal"? Didn't Telus and Carney just grab 300M for work never delivered?
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I Love Myself ~~ Pooja (@poojabnf) reportedBreaking this down so it makes sense: BREAKING: Telus and feds to build big AI data centres in B.C. 1/
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Gianni (@GianniDAngeloww) reported@SERobinsonJr Is this a joke post? What kind of idiot would saddle themselves with $70+ tax internet for a $120 one-time saving when many providers, including Telus, are cheaper?
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hairy hole (@pissblvd) reported@PeterMeiszner @BoVanston @TELUS Nobody wants this peter, its a terrible idea and a huge waste of money and time and real-estate. I am so tired of this utter nonesense
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Indubitably Tho (@IndubitablyTho) reported@peternowak WOW. And I thought it was bad, years ago, when the Telus tech support robot stayed on script for asking a home consumer q's when he's talking to a business with a server room.
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Dayna (@daynabeee) reported@casualcactii 500 people had access to your name Ave address. More customer services reps at Telus have access to the same information.