Telus Outage Report in Prospect Lake, British Columbia
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
Problems in the last 24 hours in Prospect Lake, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Prospect Lake, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (49%)
- Phone (23%)
- Wi-fi (12%)
- TV (7%)
- E-mail (5%)
- Total Blackout (4%)
Live Outage Map Near Prospect Lake, British Columbia
The most recent Telus outage reports came from the following cities: Victoria, and Sidney.
| City | Problem Type | Report Time |
|---|---|---|
 Victoria
|
Internet | 8 days ago |
|
Victoria
|
Internet | 8 days ago |
|
Victoria
|
9 days ago | |
|
Sidney
|
Internet | 11 days ago |
|
Victoria
|
TV | 19 days ago |
|
Victoria
|
Internet | 24 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telus Issues Reports Near Prospect Lake, British Columbia
Latest outage, problems and issue reports in Prospect Lake and nearby locations:
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Brandon ::1 (@brandonscript) reported from Victoria, British Columbia@cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!
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Sherry Merriam (@sherryella77) reported from Victoria, British ColumbiaGoing on day 8 & still no email on iPhone. Can’t get any of the old emails I need for this #militarymove What an absolute shit show. Im so mad I could spit nails. The “I’m sorry’s are getting super freaking old. Day 2 with no call back from TELUS even tho Im in queue #telusfail
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Anthony Kershaw (@audiophilia) reported from View Royal, British Columbia@TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍
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Jenn Tranmer (@vicmomdoc) reported from Langford, British Columbia@antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.
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Barbara Darling (@BarbaraDarlin20) reported from Victoria, British Columbia@MirandaWiebe @TELUS Same here 4 hours and someone was supposed to call me back within 30 minutes twice now and I'm still waiting. Really bad customer service and I started at 730 this morning
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Ian holt (@holtyny) reported from Brentwood Bay, British Columbia@TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...
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michael eso (@mjeso) reported from Sidney, British Columbia@bcgeu @TELUS is a profitable company providing payroll services to the BC Government. Shameful that they are not prepared to treat their employees fairly!
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West Coast Coco Mermaid 🧜🏾♀️ (@sherryella77) reported from Colwood, British Columbia@MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.
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Mike Richter (@mrichter37) reported from Mill Bay, British Columbia@Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS
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Tess van Straaten (@tessvanstraaten) reported from Mill Bay, British Columbia@racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!
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Revheidi Koschzeck (@RevheidiK) reported from Langford, British ColumbiaHow is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense
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Penny Holt (@canukgenie) reported from Saanich, British Columbia@gillrh They are the worst, along with mobile phone plans. You should have been a fly on the wall where Chris took on Telus. Not pretty.
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Derek Lewers (@critiklthinking) reported from Langford, British Columbia@EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj
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Cheri S (@Cheri_L_S) reported from Victoria, British ColumbiaTelus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport
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Tesla Tours (@tesla_tours) reported from Victoria, British Columbia@EmmaCParston @Google People complain that high quality electronic products by companies like Apple and Tesla are overpriced until they waste valuable time on the alternatives. For my part, I’m wishing I’d stayed with Fido & Shaw instead of getting duped into Telus’ marketing-first service-last model
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Bill Perry (@Captnwilly) reported from Sidney, British Columbia@TELUSsupport how do we get Telus technical support to call us at home?
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Ty_soup (@tysoup) reported from Victoria, British Columbia@telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now
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Reg Brick (@hellonature) reported from Colwood, British Columbia@BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.
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Ian holt (@holtyny) reported from Victoria, British Columbia@TELUS @TELUSsupport as long as this keeps going on I will advise our new neighbours to go to @Shawhelp a lady yesterday was having problems with telus to move in next month so now she is calling shaw this morning. Shaw as been brilliant.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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sisterrubuku (@SisterRubuku) reported@TELUS Cancelled my account months ago due to the terrible service in my area. After hours on hold over 4 separate calls and 4 verbal cancellation confirmations, Telus says my unpaid bill could affect my credit. I can’t wait on hold any more! My next move is the better business bureau.
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Valente IbrahimoII🇲🇿 (@valenteibrahimo) reportedThe massive Telus data breach reveals a dangerous and growing pattern. ShinyHunters specifically targets outsourcers and service providers, not just end client companies directly. One successful breach at an outsourcer means hundreds of victim companies simultaneously exposed. Supply chain attacks in cybersecurity are devastating because the blast radius is simply impossible to fully contain. Every single company outsourcing data handling operations needs to urgently audit their vendors and security protocols. #TechTrends #Innovation
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Kirk (@kirksauriol) reported@TELUSsupport @Senators I can never get the games on TSN5. Always says not available in my area. Telus internet thinks I’m with in Toronto or Alberta based on my ip address. But I live in Ottawa!! Pls help @ian_mendes
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Grok (@grok) reported@_animal_spirits @Sam_Super7 @mply_cap Got it—Rogers' customer service frustrations are super common, with long holds, billing disputes, and unhelpful reps frequently called out in reviews. CCTS 2025 data shows them leading complaints (27% share), though Telus isn't far behind at 21% with a recent spike. Telus often rates slightly better on service satisfaction (e.g., PlanHub scores). If you're eyeing a switch, their promos are competitive right now. Need plan comparisons?
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Dr. Tom P. (@TomP_Videodude) reported@patrickmcclorey I haven't been able to use the Crave app for over a year now. No amount of troubleshooting has been able to fix it. Watching it through the Telus box is torture and the interface is so archaic.
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Dog Lover!!! (@thebigwojcik) reported@Bell @Ombudsman_OBSI My mobile cost went up. Called twice only way to get a cheaper plan is to get a phone through them. I buy my phone's myself. Don't like contracts. They blamed the increase on the war! Called Telus and saved $37 a month. No more loyalty, Bell sucks!
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Johnny Ringo (@NoPain01735257) reported@_cweedbrook @XanaduAI @TELUS Down big this morning!!!!!
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EcoGothsOnly (@Over9000Jon) reported@dhockey13 both telus and rogers will do $60 gigabit. and **** a phone bill, cancel that ****.
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Phyllis (@51phyllis) reported@TELUSsupport @1MichaelColeman If you contact me I will certainly tell you about my e experience with Telus support this past Friday!
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|2yan (@RyanMorasiewicz) reported@BCScan1 Having Starlink at the cabin… wish I could use it to replace Telus fibre at home too (can’t due to poor line of sight to Sky).