Telus Outage Report in Prospect Lake, British Columbia

Problems in the last 24 hours in Prospect Lake, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Prospect Lake, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (13%)
• TV (7%)
• E-mail (5%)
• Total Blackout (5%)

Live Outage Map Near Prospect Lake, British Columbia

The most recent Telus outage reports came from the following cities: Victoria, and Sidney.

City	Problem Type	Report Time
Victoria	Internet	5 days ago
Victoria	Internet	5 days ago
Victoria	E-mail	5 days ago
Sidney	Internet	8 days ago
Victoria	TV	15 days ago
Victoria	Internet	21 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Prospect Lake, British Columbia

Latest outage, problems and issue reports in Prospect Lake and nearby locations:

• 
  Fully Vaxed Gordie Logan (@GordieLogan) reported 3 minutes ago from Langford, British Columbia

  Oh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 4 minutes ago from Central Saanich, British Columbia

  @PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 6 minutes ago from Central Saanich, British Columbia

  @mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.

• 
  Cheri S (@Cheri_L_S) reported 7 minutes ago from Victoria, British Columbia

  Telus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport

• 
  Reg Brick (@hellonature) reported 14 minutes ago from Colwood, British Columbia

  @BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

• 
  West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported 15 minutes ago from Colwood, British Columbia

  @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

• 
  Tam Jam💲 (@Tamjam3z) reported 17 minutes ago from Esquimalt, British Columbia

  Why ******** does telus keep calling me at 745pm every night and hanging up? Get real.

• 
  Lloyd Mildon (@LloydMildon) reported 17 minutes ago from Oak Bay, British Columbia

  On my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport

• 
  Sarah Campden (she, her) (@scampden) reported 18 minutes ago from Saanich, British Columbia

  I haven't used it yet, but for those that have, is Telus Health fee based service? I think I may need an antibiotic and the thought of waiting outside a non-existent walk in clinic is awful #bcmed #yyj

• 
  Brandon Rylow (@brandonscript) reported 18 minutes ago from Saanich, British Columbia

  I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.

• 
  H. Neal Cropper (@RealNealDeal) reported 22 minutes ago from Metchosin, British Columbia

  @p_barbeau @TuraEmanuela @DrKathleenRoss1 Sorry, I have to ask. How does Telus get away with charging service fees to access longitudinal care then? I don't get how they're allowed to do what doctors cannot.

• 
  Anthony Kershaw (@audiophilia) reported 26 minutes ago from View Royal, British Columbia

  @TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍

• 
  🇨🇦🏳️‍🌈 Talia M. Wilson #GenXZeneca 🌈🇺🇸 (@olyfilmgirl) reported 27 minutes ago from Colwood, British Columbia

  Switching back to Shaw for internet. Although Telus's website said our service wouldn't change, the guy Drew talked to said we could only get slower internet. So, just waiting for Shaw order to process. And who new self install was a thing?

• 
  Zach (@zaxbux) reported 30 minutes ago from Victoria, British Columbia

  Does anyone have any idea why some @Microsoft web properties (recently LinkedIn and Visual Studio Marketplace) randomly refuse connections? Appears to only be an issue on @Telus IPv6. Mobile data and IPv4 are not affected. 🤬🤯

• 
  Jody Klassen (@bellasugarsega) reported 32 minutes ago from Langford, British Columbia

  I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

• 
  Finnegan66🍀 (@Finnegan661) reported 33 minutes ago from Sidney, British Columbia

  @TELUS I am absolutely disgusted as a long time customer. 3x now having to reschedule and be on hold for over an hour. How is that customer service???? 🤔 only to be told now that the rescheduled appointment 'may' go forward jesus

• 
  Jennifer Ross (@JRossfamilymed) reported 38 minutes ago from Prospect Lake, British Columbia

  @DrRitaMc @cpsbc_ca @BCFamilyDoctors Hahahahha is that us after death? Maybe that is a new service telus health could offer? Communication with the dead doctor?

• 
  H. Neal Cropper (@RealNealDeal) reported 42 minutes ago from Metchosin, British Columbia

  @dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.

• 
  Christiane Sadeler (@ChrisSadeler) reported 45 minutes ago from Saanich, British Columbia

  @TELUS you may want to check Twitter for comments on @koodo. Or check the @koodo community board. A lot of upset people for terrible service. One more try from me to get the money due to me and my next move is CRTC. #unbelievable corporate arrogance and inaptitude.

• 
  Revheidi Koschzeck (@RevheidiK) reported 45 minutes ago from Langford, British Columbia

  How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  The Beardo🆒 (@TheBeardoTweets) reported 6 minutes ago

  @Social_Moi @TELUS This had nothing to do with accents, it was terrible call quality. I couldn’t hear the person, it was staticky and cutting out. He transferred my call to another person, but it was still hard to hear. That’s why I asked for the details in an email.

• 
  Bonnie Copeland (@TheTrueBonnie) reported 8 minutes ago

  @pattibacchus @TELUS @TELUSsupport Over all Shaw has been decent. I will say customer service is fantastic the times I’ve called.

• 
  Shuzan Fawzan (@FawzanShuzan) reported 8 minutes ago

  @TELUS @TELUSsupport I am absolutely appalled that Telus is allowing a company called “PayByMobile” to start charging me $13.99 per month without consent. I have never subscribed or authorized this charge. Do something! @CRTCeng

• 
  Riolas @ Lost Ark SZN (@Riolas_) reported 10 minutes ago

  @laufiex @TELUS man **** telus all my homies hate telus

• 
  The Beardo🆒 (@TheBeardoTweets) reported 14 minutes ago

  Hey @TELUS, a few days ago someone called to offer me what sounded like a great deal on a cell phone plan. The call was hard to make out, and I was busy. I asked if they had my email to send the details and to call me back later. That never happened. Any help?

• 
  the garden tender (@MotherofPups) reported 15 minutes ago

  @HeritageRowReno My favourite part of the “privatizing” plan is how there’s still no one for Telus to hire for their St. John’s Telus Hospital for Rich People Who Are Sick and Broken

• 
  Steve Fleck (@stevefleck) reported 17 minutes ago

  @adelespaf @TELUS I used to get this "legacy" discount when I pushed for it from being a Customer since the Clearnet days!

• 
  Murphy was an optimist (@ontarioskeptic) reported 18 minutes ago

  @ReaganPodelec @ab_teacher2 Is that Telus service bundled with other services? Or are you just have a home phone for five bucks?

• 
  Reagan Podelec🍁🏒 (@ReaganPodelec) reported 19 minutes ago

  @ontarioskeptic @ab_teacher2 My Dad has a cell plan unlimited talk and text Canada wide for $25. It comes to about $32 with GST and 911 fees. My home phone service through Telus is $5 a month. It includes Canada long distance and one calling feature.

• 
  Debzzz (@debzer01) reported 21 minutes ago

  @pattibacchus @TELUS @TELUSsupport Shaw all the way! They have their usual issues too but can’t beat the Customer Service👍