Telus Outage Report in Prospect Lake, British Columbia
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Prospect Lake, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Prospect Lake and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (22%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map Near Prospect Lake, British Columbia
The most recent Telus outage reports came from the following cities: Victoria and Sidney.
| City | Problem Type | Report Time |
|---|---|---|
 Victoria |
Phone | |
| Victoria |
Internet | |
| Victoria |
Internet | |
| Victoria |
Phone | |
| Victoria |
Internet | |
| Victoria |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telus Issues Reports Near Prospect Lake, British Columbia
Latest outage, problems and issue reports in Prospect Lake and nearby locations:
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H. Neal Cropper
(@RealNealDeal) reported
from
Metchosin, British Columbia
@p_barbeau @TuraEmanuela @DrKathleenRoss1 Sorry, I have to ask. How does Telus get away with charging service fees to access longitudinal care then? I don't get how they're allowed to do what doctors cannot.
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Reg Brick
(@hellonature) reported
from
Colwood, British Columbia
@BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.
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Jennifer Ross
(@JRossfamilymed) reported
from
Prospect Lake, British Columbia
@DrRitaMc @cpsbc_ca @BCFamilyDoctors Hahahahha is that us after death? Maybe that is a new service telus health could offer? Communication with the dead doctor?
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Anthony Kershaw
(@audiophilia) reported
from
View Royal, British Columbia
@TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍
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Tam Jam💲
(@Tamjam3z) reported
from
Esquimalt, British Columbia
Why ******** does telus keep calling me at 745pm every night and hanging up? Get real.
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West Coast Coco Mermaid 🧜🏾♀️
(@sherryella77) reported
from
Colwood, British Columbia
@MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.
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Tess van Straaten
(@tessvanstraaten) reported
from
Mill Bay, British Columbia
@racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!
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Fully Vaxed Gordie Logan
(@GordieLogan) reported
from
Langford, British Columbia
Oh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.
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Brandon Rylow
(@brandonscript) reported
from
Saanich, British Columbia
I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.
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Revheidi Koschzeck
(@RevheidiK) reported
from
Langford, British Columbia
How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense
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Jody Klassen
(@bellasugarsega) reported
from
Langford, British Columbia
I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.
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Lloyd Mildon
(@LloydMildon) reported
from
Oak Bay, British Columbia
On my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport
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H. Neal Cropper
(@RealNealDeal) reported
from
Metchosin, British Columbia
@dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.
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Bill Perry
(@Captnwilly) reported
from
Sidney, British Columbia
@TELUSsupport how do we get Telus technical support to call us at home?
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Sue Stroud she/her 🍊❤️💪🏼
(@suestroud) reported
from
Central Saanich, British Columbia
@PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.
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Brandon ::1
(@brandonscript) reported
from
Victoria, British Columbia
@cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!
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Sue Stroud she/her 🍊❤️💪🏼
(@suestroud) reported
from
Central Saanich, British Columbia
@mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.
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Zach
(@zaxbux) reported
from
Victoria, British Columbia
Does anyone have any idea why some @Microsoft web properties (recently LinkedIn and Visual Studio Marketplace) randomly refuse connections? Appears to only be an issue on @Telus IPv6. Mobile data and IPv4 are not affected. 🤬🤯
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Ty_soup
(@tysoup) reported
from
Victoria, British Columbia
@telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now
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Cheri S
(@Cheri_L_S) reported
from
Victoria, British Columbia
Telus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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J
(@TheJniac) reported
@hedwigyitzhak Mine is out too. We got a call saying that it could be a while; we have already been disconnected for over twelve hours. Strangely, according to the outage map on Telus' own website, there is no outage here.
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Mark Warner
(@MAAWLAW) reported
When my Canadian phone on the @Rogers network went down, I tried my American phone which usually roams on the Rogers network but it defaulted to @Telus and all I could get was 3G sporadically. So I am skeptical mutual assistance would work w/o significant network investments.💰
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Nerds 2 You
(@Nerds2You) reported
@bds28 @j3ff_M @MobileSyrup Not true, core router failed at Telus around 2011, less people noticed because we were far less reliant on smart phones back then. Down for a day. It took days to fully restore service while a replacement router was being set up,during that time internet was slower than usual.
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Canadastudentloanneedshelp
(@NSLSCneedshelp) reported
@theJagmeetSingh Find Telus is better than bell, they ripped off customers and never told anyone about an outage they had. I know people who was with virgin mobile and now they are Telus customers.
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tutorkag
(@tutorkag1) reported
@CBCNews Emergency infrastructure "core" vs proprietary design - removed Canadian Safety access coast to coast to coast by digital design - no fail safe /backup inconceivable - negligence by design as in LTC - 5G recovery mtbf - Huawei not ripped out Bell Telus Rogers - Scenario Big3 Fail
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Kelly Black
(@K_elly_B) reported
The city’s heritage people do buildings and development. Like the province, there’s no support or strategy for heritage and thinking through these questions. And so we get the @TELUS Building ignoring the remnants of a diverse historical community. By the way…/8
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Eileen Willett
(@eileen_cucumber) reported
@TELUS Extremely disappointed and angry. My 98 yr old dad, long time customer, has been paying $50/month for a broken alarm service & obsolete panel! Promised a call/email today & rcvd nothing. Careless/sharp practice? One or both. Still waiting. #NOTok
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teddybear0624
(@teddybear0624) reported
@RogersHelps is the credit being given for the account or for each phone on the account....we have 4 people on acct that were put put by the outage...so it better be by phone...otherwise #telus is looking good right now!!
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Soroush / سروش
(@Persian_Filth) reported
You should be just as upset about the rogers service outage, regardless of wether you have Bell or Telus. The simple fact that something like this can happen on such a scale is a threat to us all. Imagine not having access to your own money or emergency services.
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🇺🇦🇨🇦CanadaResists🇨🇦🇺🇦
(@Rob16921) reported
@BittiegirlDonna @RogersHelps Actually I kinda lied, we use Telus for cell, have for over 10 years and never once had a major issue, a couple of minor ones but customer service really was excellent, and they're always helpful when we have questions. Now if we could just ditch Rogers I'd be happy!