Telus

Telus Outage Report in Prospect Lake, British Columbia

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Prospect Lake, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Prospect Lake and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Prospect Lake, British Columbia 01/29/2026 17:30

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Live Outage Map Near Prospect Lake, British Columbia

The most recent Telus outage reports came from the following cities: Victoria and Sidney.

Loading map, please wait...
City Problem Type Report Time
CanadaVictoria Phone
CanadaVictoria TV
CanadaVictoria TV
CanadaVictoria Phone
CanadaVictoria Wi-fi
CanadaSidney E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Prospect Lake, British Columbia

Latest outage, problems and issue reports in Prospect Lake and nearby locations:

  • audiophilia Anthony Kershaw (@audiophilia) reported from View Royal, British Columbia

    @TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍

  • BarbaraDarlin20 Barbara Darling (@BarbaraDarlin20) reported from Victoria, British Columbia

    @MirandaWiebe @TELUS Same here 4 hours and someone was supposed to call me back within 30 minutes twice now and I'm still waiting. Really bad customer service and I started at 730 this morning

  • tessvanstraaten Tess van Straaten (@tessvanstraaten) reported from Mill Bay, British Columbia

    @racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!

  • holtyny Ian holt (@holtyny) reported from Brentwood Bay, British Columbia

    @TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...

  • LloydMildon Lloyd Mildon (@LloydMildon) reported from Oak Bay, British Columbia

    On my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport

  • suestroud Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported from Central Saanich, British Columbia

    @mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.

  • holtyny Ian holt (@holtyny) reported from Victoria, British Columbia

    @TELUS @TELUSsupport as long as this keeps going on I will advise our new neighbours to go to @Shawhelp a lady yesterday was having problems with telus to move in next month so now she is calling shaw this morning. Shaw as been brilliant.

  • tysoup Ty_soup (@tysoup) reported from Victoria, British Columbia

    @telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now

  • vicmomdoc Jenn Tranmer (@vicmomdoc) reported from Langford, British Columbia

    @antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

  • brandonscript Brandon Rylow (@brandonscript) reported from Saanich, British Columbia

    I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.

  • RevheidiK Revheidi Koschzeck (@RevheidiK) reported from Langford, British Columbia

    How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

  • tesla_tours Tesla Tours (@tesla_tours) reported from Victoria, British Columbia

    @EmmaCParston @Google People complain that high quality electronic products by companies like Apple and Tesla are overpriced until they waste valuable time on the alternatives. For my part, I’m wishing I’d stayed with Fido & Shaw instead of getting duped into Telus’ marketing-first service-last model

  • sherryella77 West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported from Colwood, British Columbia

    @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

  • suestroud Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported from Central Saanich, British Columbia

    @PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.

  • hellonature Reg Brick (@hellonature) reported from Colwood, British Columbia

    @BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

  • brandonscript Brandon ::1 (@brandonscript) reported from Victoria, British Columbia

    @cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!

  • mrichter37 Mike Richter (@mrichter37) reported from Mill Bay, British Columbia

    @Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS

  • sherryella77 Sherry Merriam (@sherryella77) reported from Victoria, British Columbia

    Going on day 8 & still no email on iPhone. Can’t get any of the old emails I need for this #militarymove What an absolute shit show. Im so mad I could spit nails. The “I’m sorry’s are getting super freaking old. Day 2 with no call back from TELUS even tho Im in queue #telusfail

  • Cheri_L_S Cheri S (@Cheri_L_S) reported from Victoria, British Columbia

    Telus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport

  • Captnwilly Bill Perry (@Captnwilly) reported from Sidney, British Columbia

    @TELUSsupport how do we get Telus technical support to call us at home?

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • KoopaKINTE Zay (@KoopaKINTE) reported

    Can't wait til technology reaches a point where shaw / telus workers will never have to enter your home for anything what so ever

  • Deliblial The Overfiend (@Deliblial) reported

    @DShepYEG @shandro @jkenney Telus is just a puppet of the Saudi crown prince. It would seem that having an authoritarian regime in control of your medical data might just be a bad idea. Don't ya think This prince is still sending out hit squads.

  • TheRealDenene TheRealDee XX Vaxxed (@TheRealDenene) reported

    @sunnshiiny And Telus has bought all the medical billing services & tech support, gotten into home security as well. I don't know of people understand just how big Telus is & what pies they have their fingers into. Just how much access they have.

  • dewolfe001 Shawn DeWolfe - Cascadian (@dewolfe001) reported

    @RealNealDeal @TELUS We had home service for Telus at the last place; they couldn't offer bandwidth so we swapped here to Shaw. The privacy issue followed minutes later by a Telus rep fishing to upsell me tore it. I've added their number, 604-317-1843, to my block / spam list.

  • Shaun_Briltz Shaun Briltz (@Shaun_Briltz) reported

    @Shawhelp I guess its the norm here every month we have to put up with some kind of outage. Shaw never offer compensation. I wonder how many times a year @TELUS is out in the Peace

  • AimeeCaster Covid sucks! Get vaccinated! (@AimeeCaster) reported

    @DuhjangoFett It’s not MLB, it’s Sportsnet that put a stop to being able to watch games IN Canada thru MLB Network. But depending on your cable provider, mine is Telus, I can watch games on tv thru my phone when I’m out.

  • RickyKang88 Uber Cool Rick (@RickyKang88) reported

    @TELUS @TELUSsupport STOP CALLING ME WITH OFFERS WHEN IM ALREALY A CUSTOMER. STOP PISSING OFF THE ONES YOU ALREADY HAVE. 2 CALLS IN 20 MINUTES ******* JOKE

  • DrKeez Corrine 🇨🇦🗝🇩🇪 (@DrKeez) reported

    @intell59 100%. I will never support any form of private system. This is Canada. Isn’t it against our rights and freedoms to turn the medical system private like Telus?

  • RealNealDeal H. Neal Cropper (@RealNealDeal) reported from Metchosin, British Columbia

    @dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.

  • nonyabusnass1 nonyabusnass (@nonyabusnass1) reported

    @manaboutcowtown @Melkorka12 @jkenney I've never used Telus Babylon or any health app. Is one automatically entered into their databases?