Telus outages and service status in Prospect Lake, British Columbia
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- Telus generated 0 outage signals in the last 24 hours around Prospect Lake, including 0 direct reports.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Prospect Lake, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Prospect Lake, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Community Discussion
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Telus Issues Reports Near Prospect Lake, British Columbia
Latest outage, problems and issue reports in Prospect Lake and nearby locations:
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Lloyd Mildon (@LloydMildon) reported from Oak Bay, British ColumbiaOn my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport
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Finnegan66🍀 (@Finnegan661) reported from Sidney, British Columbia@TELUSsupport A little late? We have been Telus customers for years. The problem has been rectified now. After being on hold on 3 sep occasions for more than an hour. Not great customer service unfortunately
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Bill Perry (@Captnwilly) reported from Sidney, British Columbia@TELUSsupport how do we get Telus technical support to call us at home?
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Finnegan66🍀 (@Finnegan661) reported from Sidney, British Columbia@therealjugni @TELUS I can tell you that I was able to fix the issue but no resolve with the original person. It's very sad but we are looking at other options now. We have been a telus customer for over 20 years #shameonyoutelus
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Barbara Darling (@BarbaraDarlin20) reported from Victoria, British Columbia@MirandaWiebe @TELUS Same here 4 hours and someone was supposed to call me back within 30 minutes twice now and I'm still waiting. Really bad customer service and I started at 730 this morning
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Jenn Tranmer (@vicmomdoc) reported from Langford, British Columbia@antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.
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Finnegan66🍀 (@Finnegan661) reported from Sidney, British Columbia@TELUS I am absolutely disgusted as a long time customer. 3x now having to reschedule and be on hold for over an hour. How is that customer service???? 🤔 only to be told now that the rescheduled appointment 'may' go forward jesus
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Tess van Straaten (@tessvanstraaten) reported from Mill Bay, British Columbia@racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!
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H. Neal Cropper (@RealNealDeal) reported from Metchosin, British Columbia@dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.
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Christiane Sadeler (@ChrisSadeler) reported from Saanich, British Columbia@TELUS you may want to check Twitter for comments on @koodo. Or check the @koodo community board. A lot of upset people for terrible service. One more try from me to get the money due to me and my next move is CRTC. #unbelievable corporate arrogance and inaptitude.
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Ian holt (@holtyny) reported from Victoria, British Columbia@TELUS @TELUSsupport as long as this keeps going on I will advise our new neighbours to go to @Shawhelp a lady yesterday was having problems with telus to move in next month so now she is calling shaw this morning. Shaw as been brilliant.
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West Coast Coco Mermaid 🧜🏾♀️ (@sherryella77) reported from Colwood, British Columbia@MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.
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michael eso (@mjeso) reported from Sidney, British Columbia@bcgeu @TELUS is a profitable company providing payroll services to the BC Government. Shameful that they are not prepared to treat their employees fairly!
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Penny Holt (@canukgenie) reported from Saanich, British Columbia@gillrh They are the worst, along with mobile phone plans. You should have been a fly on the wall where Chris took on Telus. Not pretty.
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Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported from Central Saanich, British Columbia@PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.
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Brandon ::1 (@brandonscript) reported from Victoria, British Columbia@cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!
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🇨🇦🏳️🌈 Talia M. Wilson #GenXZeneca 🌈🇺🇸 (@olyfilmgirl) reported from Colwood, British ColumbiaSwitching back to Shaw for internet. Although Telus's website said our service wouldn't change, the guy Drew talked to said we could only get slower internet. So, just waiting for Shaw order to process. And who new self install was a thing?
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Derek Lewers (@critiklthinking) reported from Langford, British Columbia@EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj
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Fully Vaxed Gordie Logan (@GordieLogan) reported from Langford, British ColumbiaOh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.
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H. Neal Cropper (@RealNealDeal) reported from Metchosin, British Columbia@p_barbeau @TuraEmanuela @DrKathleenRoss1 Sorry, I have to ask. How does Telus get away with charging service fees to access longitudinal care then? I don't get how they're allowed to do what doctors cannot.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Canoof (@Canooflehead) reported@HotStoveD I just went through the same problem a few weeks ago. Phone agents were even less helpful and unwilling to retain my business. Decided to finally switch to Telus. Unfortunately, they have been just slightly better so far. The telecommunications monopoly in 🇨🇦 is a huge problem.
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Teresa Reza (@teresa_reza) reported@JustMeJamie64 @Rogers Instead of finding a different way to install a service they butchered every single garage entryway in the neighborhood including mine which was BRAND NEW. I canceled every service I had with Rogers. At Telus,everyone you speak to is out of 🇨🇦 Next to get canceled
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Steven (He/Him) 🇨🇦 (@spawnsteryvr) reported@TELUS That’s what I thought. Reddit post said it was a recognized Telus number but spam at the same time. Obviously if it comes from you, no issues getting past call screening. It appears this number did not get past it. Thanks for getting back and confirming.
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ChinoAleman (@chinoalemano) reportedMy two biggest fears about $AMPG were the biggest MNO and the margins. That's why I lowered my exposure and positioned myself publicly for $DGXX's earnings. Yet, at these prices, AMPG is very attractive. I think this is an overreaction. It reminds me of $FLNC. Yesterday's report confirmed the "problem" with the Asian program. Last call, they said: "timing delays due to customer deployment schedules and overseas supply chain factors". Yesterday's Titan Crest filing says: "substantial delays in developing its products". That's where I suspected the $70M+ program was going to be in trouble, discussed it with my friends, and shared my insights about it. Today's call: "We do not have any cancellations of orders, or we do not have any changes in the LOIs. The forecast timing has changed". "Particularly within one of our international 5G programs. So this shift is affecting the timing on the follow-on purchase orders associated with that deployment overseas". It's a timing issue. Nobody cancelled. My conclusion is that those problems will eventually get solved, but that OREX's LOI was delayed (the biggest MNO) because Titan Crest. Who knows how long it takes. Thesis didn't change. That's exactly why they pulled guidance: because they can't date the fix. Painful, but honest. The $40M (North American MNO) program is Telus. No problems there. In fact, they've been ordering MORE than the LOI. On margins, last call they told us: "We do not expect margin improvement to be perfectly linear quarter to quarter, especially during a ramp-up phase, but improving gross margin remains one of our key operating priorities". So I understand margins will eventually climb (especially with the 64T64R and everything AI-RAN). My fear was how the market would take a margin reduction when it printed. It printed. The market did what I feared. Both things will get solved and it will stabilize. Same thing happened with Fluence. I bought at $12.60. Euphoria traders ran it to $15. That's what happened with AMPG lately. Lots of euphoria. Lots of likes. Lots of tourists. Then FLNC dropped from $15 to $10 in premarket. Everyone who read "margin cut" hit sell. Market opened. It went back to $15. Now it sits around $13, more or less stabilized. I think something similar just happened to AMPG. All that attention, all those posts with hundreds of likes... that's tourist capital. The tourists saw the margin compression and overreacted. Was it a bad earnings report? Definitely. So was Fluence's. Was it THAT bad? No. Eventually it recovers and stabilizes. And the game, same as Fluence, is watching whether the next reports recover margins and put a date on the product problem. The thesis is the same. The clock is longer. Not financial advice. Still long $AMPG. Long $DGXX. DYOR.
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Ⓖr౯g ®️ (@_Greggers_) reportedWhy is the @telus service so brutal in the Orillia area? I haven’t seen 3G pop up on my phone is ages
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R@X (@RiseN_Guard) reported@TELUSsupport TELUS is a MESS! Impossible to login and pay my stinkin bill!!!!!! FIX THIS ONCE AND FOR ALL
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GSVance CFA (@GregVance99) reported@VanIsleInvestor @NuggetCapital Great call on Telus….. slow moving trainwreck.
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Clayton (@phinx404) reported@TELUS I had to switch one already after they went in store to get new sim. Try to help but it’s just another dead zone in southern Ontario. I have others that drop or silence for 10 seconds in same spots while they driving. It’s useless. 20yrs and worst reception.
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SB (@swtyfrmthntrnt) reportedAnd Telus is mailing me to call them and come back. Lemme see how I can get this down to $40 for 120gb + roaming 🤭
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CricketLivesMatter (@CricketsMatter) reported@fordnation Listen up, your rhetoric about our data was beyond moronic. EVERY SINGLE CANADIAN COMPANY sells our data to whomever they CHOOSE to because YOU half wits allow them to. Rogers/Shaw, Telus, Bell and the list goes on have been doing this for decades. You know since phone books were invented? Clearly you never read the pages in those books, wherein you had to write a letter and mail it in to a PO Box and OPT OUT to prevent them from doing so. Now you're acting like you're concerned about it and think that it just remains in Canada because we're in Canada? EVERY ONE of those corporations has AMERICAN INVESTORS you half wit! There will be NONE left because you keep spewing nonsense you know NOTHING about! NONE of those corporations would survive or even exist without American investors, again because YOU all allowed them to. How many businesses and investments do you have in the US, Doug? Don't say NONE because we all know you do. You're just like Carney, you lie about everything. Stick to what you're good at Doug, kissing Carney's ***, eating and drinking at the buffet!