Telus outages and service status in Prospect Lake, British Columbia

Problems in the last 24 hours in Prospect Lake, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Prospect Lake, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports Near Prospect Lake, British Columbia

Latest outage, problems and issue reports in Prospect Lake and nearby locations:

• 
  Christiane Sadeler (@ChrisSadeler) reported 56 seconds ago from Saanich, British Columbia

  @TELUS you may want to check Twitter for comments on @koodo. Or check the @koodo community board. A lot of upset people for terrible service. One more try from me to get the money due to me and my next move is CRTC. #unbelievable corporate arrogance and inaptitude.

• 
  West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported 3 minutes ago from Colwood, British Columbia

  @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

• 
  Tess van Straaten (@tessvanstraaten) reported 8 minutes ago from Mill Bay, British Columbia

  @racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!

• 
  Penny Holt (@canukgenie) reported 15 minutes ago from Saanich, British Columbia

  @gillrh They are the worst, along with mobile phone plans. You should have been a fly on the wall where Chris took on Telus. Not pretty.

• 
  Lloyd Mildon (@LloydMildon) reported 19 minutes ago from Oak Bay, British Columbia

  On my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport

• 
  Jody Klassen (@bellasugarsega) reported 21 minutes ago from Langford, British Columbia

  I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

• 
  Derek Lewers (@critiklthinking) reported 21 minutes ago from Langford, British Columbia

  @EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj

• 
  H. Neal Cropper (@RealNealDeal) reported 22 minutes ago from Metchosin, British Columbia

  @dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.

• 
  Brent Smithurst (@brentsmi) reported 28 minutes ago from Colwood, British Columbia

  All I want for Christmas is more than one bar (at best) of cel service in Royal Bay. Get it together, @TELUS /@Bell. I’ll switch to @rogers if they’ll do something about this. 2.5 years of this is ridiculous!

• 
  Tam Jam💲 (@Tamjam3z) reported 33 minutes ago from Esquimalt, British Columbia

  Why ******** does telus keep calling me at 745pm every night and hanging up? Get real.

• 
  Mike Richter (@mrichter37) reported 35 minutes ago from Mill Bay, British Columbia

  @Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS

• 
  Tesla Tours (@tesla_tours) reported 38 minutes ago from Victoria, British Columbia

  @EmmaCParston @Google People complain that high quality electronic products by companies like Apple and Tesla are overpriced until they waste valuable time on the alternatives. For my part, I’m wishing I’d stayed with Fido & Shaw instead of getting duped into Telus’ marketing-first service-last model

• 
  Sherry Merriam (@sherryella77) reported 38 minutes ago from Victoria, British Columbia

  Going on day 8 & still no email on iPhone. Can’t get any of the old emails I need for this #militarymove What an absolute shit show. Im so mad I could spit nails. The “I’m sorry’s are getting super freaking old. Day 2 with no call back from TELUS even tho Im in queue #telusfail

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 38 minutes ago from Central Saanich, British Columbia

  @mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.

• 
  Finnegan66🍀 (@Finnegan661) reported 43 minutes ago from Sidney, British Columbia

  @TELUS I am absolutely disgusted as a long time customer. 3x now having to reschedule and be on hold for over an hour. How is that customer service???? 🤔 only to be told now that the rescheduled appointment 'may' go forward jesus

• 
  Anthony Kershaw (@audiophilia) reported 46 minutes ago from View Royal, British Columbia

  @TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍

• 
  Sarah Campden (she, her) (@scampden) reported 50 minutes ago from Saanich, British Columbia

  I haven't used it yet, but for those that have, is Telus Health fee based service? I think I may need an antibiotic and the thought of waiting outside a non-existent walk in clinic is awful #bcmed #yyj

• 
  Brandon ::1 (@brandonscript) reported 51 minutes ago from Victoria, British Columbia

  @cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!

• 
  🇨🇦🏳️‍🌈 Talia M. Wilson #GenXZeneca 🌈🇺🇸 (@olyfilmgirl) reported 52 minutes ago from Colwood, British Columbia

  Switching back to Shaw for internet. Although Telus's website said our service wouldn't change, the guy Drew talked to said we could only get slower internet. So, just waiting for Shaw order to process. And who new self install was a thing?

• 
  Jenn Tranmer (@vicmomdoc) reported 54 minutes ago from Langford, British Columbia

  @antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Cindy O 🇨🇦❤️ 🖖 (@Ceiba59Co) reported 1 minute ago

  @lynnmercereau I was pissed they took over Shaw. Customer service is now a joke. I got rid of Telus because of their lack of service, and now in the same boat!

• 
  Trader Joel 🇨🇦 (@Trader__Joel) reported 1 minute ago

  @TELUS Yes, finally. It was very frustrating & felt like an invasion of privacy to answer all the questions + agent transfers simply to cancel an account that was at the end of its term. Every other utility allows you to do this online & it saves a lot of time, why not Telus?

• 
  Mr Briggens (@mrbriggens) reported 1 minute ago

  @Ayan604 @TELUS @TELUSsupport When dealing with repeat offenders, I say "I'd love to" when ask something. Then I set down the phone.

• 
  Left Coast Leafs Podcast (@LeftCoastLeafs) reported 2 minutes ago

  The other day I had a prickly exchange with a Rogers Wireless phone rep. A couple days later I was renegotiating my Telus Optik TV terms. They dropped a ice promo on me if I switched my mobile over. In the back of my mind I was, **** Rogers man. Sign me up.

• 
  Top Dawg (@TopDawgxy) reported 4 minutes ago

  @araghougassian Yea because their data is ******* horrid, just use Telus or ur not gonna get 5G/LTE anywhere especially with Freedom

• 
  Cm (@leafsforever72) reported 8 minutes ago

  @OILanatude @Rogers @telusmobility Damn I was debating doing this switch Telus is absolute *** for service

• 
  #RedPillJamie (@RedPillJamie) reported 9 minutes ago

  Here is a summary of annual net income (profit after tax) for the key publicly traded companies discussed previously, focusing on the major telecoms (Rogers, Telus, BCE/Bell) and major banks (RBC, TD, Scotiabank). Figures are in Canadian dollars (CAD) unless noted, drawn from company reports, Statista, Macrotrends, and related filings. Fiscal years typically end December 31 for telecoms and October 31 for banks. Data covers 2019 through the most recent full year available (primarily 2025; partial 2026 data is limited). Note that one-time items (e.g., asset sales, impairments, acquisition gains/losses, tax adjustments) can cause large year-to-year swings. Adjusted/operating figures are often higher and more stable but are not shown here—raw reported net income is used. Telecommunications Rogers Communications (RCI) • 2019: ~$2.04 billion • 2020: ~$1.59 billion • 2021: ~$1.56 billion • 2022: ~$1.68 billion • 2023: ~$0.85 billion • 2024: ~$1.73 billion • 2025: ~$6.9 billion (significantly boosted by gains, including related to MLSE investment revaluation) Telus (TU) (approximate CAD figures; some sources convert to USD) • 2019: ~$1.75 billion • 2020: ~$1.21 billion • 2021: ~$1.66 billion • 2022: ~$1.61–1.62 billion • 2023: ~$0.84–0.99 billion (lower due to various factors) • 2024: ~$0.99–1.11 billion range across reports • 2025: ~$1.11 billion (attributable to common shares in some presentations) BCE Inc. (Bell Canada parent, BCE) • 2019: ~$2.29–2.45 billion range • 2020: ~$1.85–1.86 billion • 2021: ~$2.16–2.31 billion • 2022: ~$2.09–2.25 billion • 2023: ~$1.54–2.33 billion • 2024: ~$0.12–0.38 billion (impacted by impairments and other items) • 2025: ~$6.5 billion (boosted by investment gains, including MLSE-related) Major Banks Banks are larger and more profitable overall. Figures are reported net income (attributable in some cases). Royal Bank of Canada (RBC / RY) • 2019: ~$12.9 billion • 2020: ~$11.4 billion • 2021: ~$16.1 billion • 2022: ~$15.8 billion • 2023: ~$14.6 billion • 2024: ~$16.2 billion • 2025: ~$20.4 billion Toronto-Dominion Bank (TD) • 2019: ~$11.7–12.1 billion range (CAD) • 2020: ~$11.9 billion • 2021: ~$14.3 billion • 2022: ~$17.4 billion • 2023: ~$10.6–10.7 billion • 2024: ~$8.8–8.9 billion (impacted by U.S. issues/provisions in some periods) • 2025: ~$20.5 billion (strong recovery) Bank of Nova Scotia (Scotiabank / BNS) • 2019: ~$8.4–8.8 billion • 2020: ~$6.8–6.9 billion • 2021: ~$9.6–10.0 billion • 2022: ~$9.9–10.2 billion • 2023: ~$7.3–7.5 billion • 2024: ~$7.8–7.9 billion • 2025: ~$7.8 billion Quick Notes • Trends: Telecom profits were more volatile, with dips in 2020 (COVID) and some mid-period years due to competition, capital spending, and one-time charges. Banks generally showed recovery and growth post-2020, though TD faced specific U.S.-related pressures in 2023–2024. 2025 was strong for several firms due to operational improvements and gains. • Scale: Banks’ profits are substantially larger than the telecoms’. • Sources & caveats: Drawn from company annual reports, SEDAR+/SEC filings summaries, Statista, and Macrotrends. Exact figures can vary slightly by “attributable to common shareholders,” currency conversion (for USD-reported views), or restatements. Always check the latest official filings for precise audited numbers, as 2026 interim results are still emerging. • Other Big Six banks (BMO, CIBC) follow similar patterns of multi-billion CAD annual profits, with growth in recent years but variability from credit provisions and economic conditions. For the absolute latest quarterly updates or detailed breakdowns (e.g., by segment), refer to the companies’ investor relations pages.

• 
  JonBoy 🇨🇦 (@jong9548) reported 14 minutes ago

  Telus World of Science TWOS - So much water damage. Why? Sure. Lotsa rain. But the damage is excessive. Are the Engineers that designed the building boy responsible ?

• 
  Adamo (@adamo069) reported 14 minutes ago

  @TELUS all I want to do is cancel. Can’t do it in store. Call and wait 30 minute to be told it’s closed now. Can’t wait to never go back

• 
  Anti-book banning (@DMadigin) reported 15 minutes ago

  @RogersHelps It was door to door sales and I ended up switching my; cell service (2 numbers), internet and TV service to Rogers based on the salespersons GUARANTEE that Rogers would pay the penalty to leave TELUS. I explicitly with emphasis told him I had JUST renewed with TELUS and there