Telus outages and service status in Prospect Lake, British Columbia

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus generated 1 outage signal in the last 24 hours around Prospect Lake, including 1 direct report.
The most common problems reported in this area mention TV and Phone.
The most recent signal from this area was received May 18, 2:13 AM EDT.

TV (75%)
Phone (25%)

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Prospect Lake, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Prospect Lake, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Prospect Lake	Baseline
May 17, 4:00 PM EDT	0	0	0
May 17, 4:20 PM EDT	0	0	0
May 17, 4:40 PM EDT	0	0	0
May 17, 5:00 PM EDT	0	0	0
May 17, 5:20 PM EDT	0	0	0
May 17, 5:40 PM EDT	0	0	0
May 17, 6:00 PM EDT	0	0	0
May 17, 6:20 PM EDT	0	0	0
May 17, 6:40 PM EDT	0	0	0
May 17, 7:00 PM EDT	0	0	0
May 17, 7:20 PM EDT	0	0	0
May 17, 7:40 PM EDT	0	0	0
May 17, 8:00 PM EDT	0	0	0
May 17, 8:20 PM EDT	0	0	0
May 17, 8:40 PM EDT	0	0	0
May 17, 9:00 PM EDT	0	0	0
May 17, 9:20 PM EDT	0	0	0
May 17, 9:40 PM EDT	0	0	0
May 17, 10:00 PM EDT	0	0	0
May 17, 10:20 PM EDT	0	0	0
May 17, 10:40 PM EDT	0	0	0
May 17, 11:00 PM EDT	0	0	0
May 17, 11:20 PM EDT	0	0	0
May 17, 11:40 PM EDT	0	0	0
May 18, 12:00 AM EDT	0	0	0
May 18, 12:20 AM EDT	0	0	0
May 18, 12:40 AM EDT	0	0	0
May 18, 1:00 AM EDT	0	0	0
May 18, 1:20 AM EDT	0	0	0
May 18, 1:40 AM EDT	0	0	0
May 18, 2:00 AM EDT	0	0	0
May 18, 2:20 AM EDT	0	0	0
May 18, 2:40 AM EDT	0	0	0
May 18, 3:00 AM EDT	0	0	0
May 18, 3:20 AM EDT	0	0	0
May 18, 3:40 AM EDT	0	0	0
May 18, 4:00 AM EDT	0	0	0
May 18, 4:20 AM EDT	0	0	0
May 18, 4:40 AM EDT	0	0	0
May 18, 5:00 AM EDT	0	0	0
May 18, 5:20 AM EDT	0	0	0
May 18, 5:40 AM EDT	0	0	0
May 18, 6:00 AM EDT	0	0	0
May 18, 6:20 AM EDT	0	0	0
May 18, 6:40 AM EDT	0	0	0
May 18, 7:00 AM EDT	0	0	0
May 18, 7:20 AM EDT	0	0	0
May 18, 7:40 AM EDT	0	0	0
May 18, 8:00 AM EDT	0	0	0
May 18, 8:20 AM EDT	0	0	0
May 18, 8:40 AM EDT	0	0	0
May 18, 9:00 AM EDT	0	0	0
May 18, 9:20 AM EDT	0	0	0
May 18, 9:40 AM EDT	0	0	0
May 18, 10:00 AM EDT	0	0	0
May 18, 10:20 AM EDT	0	0	0
May 18, 10:40 AM EDT	0	0	0
May 18, 11:00 AM EDT	0	0	0
May 18, 11:20 AM EDT	0	0	0
May 18, 11:40 AM EDT	0	0	0
May 18, 12:00 PM EDT	0	0	0
May 18, 12:20 PM EDT	0	0	0
May 18, 12:40 PM EDT	0	0	0
May 18, 1:00 PM EDT	0	0	0
May 18, 1:20 PM EDT	0	0	0
May 18, 1:40 PM EDT	0	0	0
May 18, 2:00 PM EDT	0	0	0
May 18, 2:20 PM EDT	0	0	0
May 18, 2:40 PM EDT	0	0	0
May 18, 3:00 PM EDT	0	0	0
May 18, 3:20 PM EDT	0	0	0
May 18, 3:40 PM EDT	0	0	0
May 18, 4:00 PM EDT	0	0	0

May 18: Problems at Telus

Telus is having issues since 10:20 AM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Prospect Lake, British Columbia

The most recent Telus outage reports came from the following cities: Victoria, and Sidney.

City	Problem Type	Report Time
Victoria	Phone	14 hours ago
Victoria	TV	5 days ago
Victoria	TV	5 days ago
Victoria	TV	23 days ago
Victoria	Internet	1 month ago
Victoria	Internet	2 months ago

Nearby cities with recent reports

Victoria

3 recent signals

14 hours ago

Community Discussion

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Telus Issues Reports Near Prospect Lake, British Columbia

Latest outage, problems and issue reports in Prospect Lake and nearby locations:

Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 17 seconds ago from Central Saanich, British Columbia
@PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.
Finnegan66🍀 (@Finnegan661) reported 2 minutes ago from Sidney, British Columbia
@therealjugni @TELUS I can tell you that I was able to fix the issue but no resolve with the original person. It's very sad but we are looking at other options now. We have been a telus customer for over 20 years #shameonyoutelus
Tess van Straaten (@tessvanstraaten) reported 5 minutes ago from Mill Bay, British Columbia
@racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!
Brent Smithurst (@brentsmi) reported 5 minutes ago from Colwood, British Columbia
All I want for Christmas is more than one bar (at best) of cel service in Royal Bay. Get it together, @TELUS /@Bell. I’ll switch to @rogers if they’ll do something about this. 2.5 years of this is ridiculous!
Lloyd Mildon (@LloydMildon) reported 7 minutes ago from Oak Bay, British Columbia
On my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport
Sarah Campden (she, her) (@scampden) reported 10 minutes ago from Saanich, British Columbia
I haven't used it yet, but for those that have, is Telus Health fee based service? I think I may need an antibiotic and the thought of waiting outside a non-existent walk in clinic is awful #bcmed #yyj
michael eso (@mjeso) reported 15 minutes ago from Sidney, British Columbia
@bcgeu @TELUS is a profitable company providing payroll services to the BC Government. Shameful that they are not prepared to treat their employees fairly!
Finnegan66🍀 (@Finnegan661) reported 16 minutes ago from Sidney, British Columbia
@TELUS I am absolutely disgusted as a long time customer. 3x now having to reschedule and be on hold for over an hour. How is that customer service???? 🤔 only to be told now that the rescheduled appointment 'may' go forward jesus
Zach (@zaxbux) reported 17 minutes ago from Victoria, British Columbia
Does anyone have any idea why some @Microsoft web properties (recently LinkedIn and Visual Studio Marketplace) randomly refuse connections? Appears to only be an issue on @Telus IPv6. Mobile data and IPv4 are not affected. 🤬🤯
Barbara Darling (@BarbaraDarlin20) reported 20 minutes ago from Victoria, British Columbia
@MirandaWiebe @TELUS Same here 4 hours and someone was supposed to call me back within 30 minutes twice now and I'm still waiting. Really bad customer service and I started at 730 this morning
Penny Holt (@canukgenie) reported 24 minutes ago from Saanich, British Columbia
@gillrh They are the worst, along with mobile phone plans. You should have been a fly on the wall where Chris took on Telus. Not pretty.
Bill Perry (@Captnwilly) reported 26 minutes ago from Sidney, British Columbia
@TELUSsupport how do we get Telus technical support to call us at home?
Christiane Sadeler (@ChrisSadeler) reported 26 minutes ago from Saanich, British Columbia
@TELUS you may want to check Twitter for comments on @koodo. Or check the @koodo community board. A lot of upset people for terrible service. One more try from me to get the money due to me and my next move is CRTC. #unbelievable corporate arrogance and inaptitude.
Finnegan66🍀 (@Finnegan661) reported 30 minutes ago from Sidney, British Columbia
@TELUSsupport A little late? We have been Telus customers for years. The problem has been rectified now. After being on hold on 3 sep occasions for more than an hour. Not great customer service unfortunately
Cheri S (@Cheri_L_S) reported 36 minutes ago from Victoria, British Columbia
Telus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport
Ian holt (@holtyny) reported 38 minutes ago from Brentwood Bay, British Columbia
@TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...
Tam Jam💲 (@Tamjam3z) reported 44 minutes ago from Esquimalt, British Columbia
Why ******** does telus keep calling me at 745pm every night and hanging up? Get real.
Fully Vaxed Gordie Logan (@GordieLogan) reported 45 minutes ago from Langford, British Columbia
Oh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.
Jennifer Ross (@JRossfamilymed) reported 50 minutes ago from Prospect Lake, British Columbia
@DrRitaMc @cpsbc_ca @BCFamilyDoctors Hahahahha is that us after death? Maybe that is a new service telus health could offer? Communication with the dead doctor?
Brandon Rylow (@brandonscript) reported 50 minutes ago from Saanich, British Columbia
I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

Sleepless in YYC🇨🇦🇬🇧 (@kvlovely19) reported 5 minutes ago
not allowed to see Bonnie she's getting palliative care only family ****. well, get to see bestie in a second. and another of us Telus peeps I just ran into. hadn't seen her in 13 yrs. and there's a pretty security dude. ROWR. weird effing day. I need a snack.
Code and Covenant🇨🇦 (@codecovenant) reported 5 minutes ago
@NewsroomGC Telus has no ai game. Wtf is this really about?
StickersRIP vtuber (@StickersRIP) reported 9 minutes ago
@YakkStack Telus handed over data to the government without customer consent. Also, no warrant.
😶‍🌫️😶‍🌫️ 🥲 (@KJ232590) reported 11 minutes ago
@NewsroomGC **** Telus. They just want AI so they can ship jobs to India and use it to alter their accents.
Willett (@Willettgoboom) reported 14 minutes ago
@shannonplante @MarkJCarney Telus here already sucks at most things they should be good at. So i dont expect them to be able to understand why this is a terrible idea, along with ruining the downtown view.
speck (@pacific0__) reported 14 minutes ago
@RogersHelps The payment arrangement should take priority over the autopayment. Thats how it worked with Telus and how it should be working with every network provider. However, given that you’re all the same anyways, can’t say I’m surprised. I will be exploring my options. Horrible 1st month
matthew (@Kingers101) reported 14 minutes ago
@SteveSaretsky Telus is the worst besides CRA to deal with. I’ll be cancelling my Telus subscription. Only reason still in buisness lack of competition..
Paul Henderson (@Hendy759) reported 15 minutes ago
@MarkJCarney @EvanLSolomon Isn’t Telus in financial trouble? So…this is another government handout?
HoodMomma (@MommaHood2) reported 18 minutes ago
@SKivimaa When I had internet installed Telus sent an Indian who was hitting on me yuck then I had issues so they sent a predator Indian who was trying to get feely with me. I was going to beat him. Telus hires predators and scammers.
Dr. Pauly Tremonte (@PaulyTremonte) reported 19 minutes ago
@garyfung @tunguz You realize Telus has had another data center down the road for 15+ yrs? No one ******* about it nor even realizes its there. Your fear is irrational