Telus Outage Report in Saanich, British Columbia

Problems in the last 24 hours in Saanich, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Saanich, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Saanich, British Columbia

The most recent Telus outage reports came from the following cities: Victoria, and Sidney.

City	Problem Type	Report Time
Victoria	Internet	7 days ago
Victoria	Internet	7 days ago
Victoria	E-mail	7 days ago
Sidney	Internet	9 days ago
Victoria	TV	17 days ago
Victoria	Internet	22 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Saanich, British Columbia

Latest outage, problems and issue reports in Saanich and nearby locations:

• 
  Jody Klassen (@bellasugarsega) reported 15 minutes ago from Langford, British Columbia

  I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

• 
  Zach (@zaxbux) reported 16 minutes ago from Victoria, British Columbia

  Does anyone have any idea why some @Microsoft web properties (recently LinkedIn and Visual Studio Marketplace) randomly refuse connections? Appears to only be an issue on @Telus IPv6. Mobile data and IPv4 are not affected. 🤬🤯

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 18 minutes ago from Central Saanich, British Columbia

  @mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.

• 
  Anthony Kershaw (@audiophilia) reported 19 minutes ago from View Royal, British Columbia

  @TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍

• 
  Reg Brick (@hellonature) reported 19 minutes ago from Colwood, British Columbia

  @BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 19 minutes ago from Central Saanich, British Columbia

  @PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.

• 
  West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported 20 minutes ago from Colwood, British Columbia

  @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

• 
  Bill Perry (@Captnwilly) reported 28 minutes ago from Sidney, British Columbia

  @TELUSsupport how do we get Telus technical support to call us at home?

• 
  Lloyd Mildon (@LloydMildon) reported 33 minutes ago from Oak Bay, British Columbia

  On my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport

• 
  Brandon ::1 (@brandonscript) reported 33 minutes ago from Victoria, British Columbia

  @cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!

• 
  H. Neal Cropper (@RealNealDeal) reported 35 minutes ago from Metchosin, British Columbia

  @dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.

• 
  Ty_soup (@tysoup) reported 37 minutes ago from Victoria, British Columbia

  @telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now

• 
  Tam Jam💲 (@Tamjam3z) reported 41 minutes ago from Esquimalt, British Columbia

  Why ******** does telus keep calling me at 745pm every night and hanging up? Get real.

• 
  Tess van Straaten (@tessvanstraaten) reported 44 minutes ago from Mill Bay, British Columbia

  @racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!

• 
  Jennifer Ross (@JRossfamilymed) reported 46 minutes ago from Prospect Lake, British Columbia

  @DrRitaMc @cpsbc_ca @BCFamilyDoctors Hahahahha is that us after death? Maybe that is a new service telus health could offer? Communication with the dead doctor?

• 
  Revheidi Koschzeck (@RevheidiK) reported 47 minutes ago from Langford, British Columbia

  How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

• 
  Fully Vaxed Gordie Logan (@GordieLogan) reported 47 minutes ago from Langford, British Columbia

  Oh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.

• 
  Cheri S (@Cheri_L_S) reported 52 minutes ago from Victoria, British Columbia

  Telus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport

• 
  H. Neal Cropper (@RealNealDeal) reported 53 minutes ago from Metchosin, British Columbia

  @p_barbeau @TuraEmanuela @DrKathleenRoss1 Sorry, I have to ask. How does Telus get away with charging service fees to access longitudinal care then? I don't get how they're allowed to do what doctors cannot.

• 
  Brandon Rylow (@brandonscript) reported 55 minutes ago from Saanich, British Columbia

  I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bruce Shearer (@roystonbruce) reported 3 minutes ago

  @rodmickleburgh @TELUSHealth @adriandix Rod, you are so far offside on this issue, it’s embarrassing. And I thought you were a journalist. Please try and do some real investigation. I lost my FD and had a video appt with a Telus Health Dr on Tuesday. He renewed my meds and ordered blood tests and an ECG. No charge

• 
  Brandon Crowe *Burner (@BrandonCrowe97) reported 4 minutes ago

  @johnny4646utah @harv8704 @RogersHelps Oh buddy, if you don't know, you're letting yourself down. Contact customer service and tell him them how pissed you are. Have Telus's prices written down and ready to go. Tell them what the other guys are ready to give you today I'm watching Bill get cut in half for 2 years.

• 
  MTBRider (@MTBRiderSS) reported 5 minutes ago

  @TELUSsupport your Telus Optik app sucks. Shows you want to resume I always have to start over. There’s no fast forward. Brutal. Can’t wait for my contract to be over. Back to Shaw Bluecurve. It’s 1,000 times better

• 
  new day new way (@Dmoore75766944) reported 8 minutes ago

  @jjhorgan Did you know the NDP gives hundreds of millions to wealthy Telus to help screw our healthcare system

• 
  Bruce Shearer (@roystonbruce) reported 11 minutes ago

  @GlobalBC I accessed insured medical services though the basic Telus program, without a fee, within 3 days. Renewed prescription and requisition for blood work and ECG. Done and dusted. Not happy that I no longer have a FD (he died), but happy with the FREE Telus service!

• 
  Roschat (@roschat) reported 16 minutes ago

  @SoniaFurstenau @freespiritus Yup. I’m immunocompromised. I’ve had to use Telus 3x during pandemic. I have a family Dr. but couldn’t get in for an appt. in a timely matter and needed antibiotics. Rather than sit in a clinic for hours I used their service. I paid, but it’s a hefty cost.

• 
  ShawnaLeeG ❤️🇺🇦💉💉💉 (@ShawnaLeeG) reported 16 minutes ago

  We're away camping & again have little to no service at @CharlestonLkPP @TELUS you need to make rural areas a priority. After the#ONStorm at Bon Echo I'm a little nervous. Also a bit grateful that I didn't have to endure the vote count last night. So disappointed in ON.

• 
  Maggie Murphy (@HeartAGlow) reported 18 minutes ago

  The saga continues. UPS outlet on Yates St/ #YYJ lost my new phone shipped by Telus and refused to help locate it, even though tracking # shows they signed for it. Only way Telus can f/u, is if I file a police report which I've now done. Insane

• 
  Brett Lindros (@BrettLindros1) reported 21 minutes ago

  @TELUS my alarm went off @ 11pm saying a window was broken and carbon monoxide was detected. Neither was true but scared us - called the fire department myself. Telus did nothing. Never called authorities or me. I called them and was told someone would call me. #bullshit

• 
  BadgeriusII (@BadgeriusII) reported 22 minutes ago

  literally all the money we had for bills. Now we have to go through the process of requesting a charge back. If a customer says $50 that mean $50....NOT $450. Further more we were owed credits to our account and telus found every way to ding us and deduce those credits...