Telus Outage Report in Saanich, British Columbia
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Saanich, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Saanich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet
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Phone
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Wi-fi
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Total Blackout
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TV
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E-mail
Live Outage Map Near Saanich, British Columbia
The most recent Telus outage reports came from the following cities: Victoria.
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.Telus Issues Reports Near Saanich, British Columbia
Latest outage, problems and issue reports in Saanich and nearby locations:-
Cheri S (@Cheri_L_S) reported from Victoria, British Columbia
Telus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport
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Barbara Darling (@BarbaraDarlin20) reported from Victoria, British Columbia
@MirandaWiebe @TELUS Same here 4 hours and someone was supposed to call me back within 30 minutes twice now and I'm still waiting. Really bad customer service and I started at 730 this morning
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Reg Brick (@hellonature) reported from Colwood, British Columbia
@BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.
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Lloyd Mildon (@LloydMildon) reported from Oak Bay, British Columbia
On my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport
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West Coast Coco Mermaid 🧜🏾♀️ (@sherryella77) reported from Colwood, British Columbia
@MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.
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Ty_soup (@tysoup) reported from Victoria, British Columbia
@telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now
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Jenn Tranmer (@vicmomdoc) reported from Langford, British Columbia
@antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.
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Ian holt (@holtyny) reported from Brentwood Bay, British Columbia
@TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...
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Brandon ::1 (@brandonscript) reported from Victoria, British Columbia
@cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!
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Anthony Kershaw (@audiophilia) reported from View Royal, British Columbia
@TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍
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Jody Klassen (@bellasugarsega) reported from Langford, British Columbia
I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.
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Tess van Straaten (@tessvanstraaten) reported from Mill Bay, British Columbia
@racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!
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Bill Perry (@Captnwilly) reported from Sidney, British Columbia
@TELUSsupport how do we get Telus technical support to call us at home?
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Ian holt (@holtyny) reported from Victoria, British Columbia
@TELUS @TELUSsupport as long as this keeps going on I will advise our new neighbours to go to @Shawhelp a lady yesterday was having problems with telus to move in next month so now she is calling shaw this morning. Shaw as been brilliant.
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Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported from Central Saanich, British Columbia
@mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.
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Sherry Merriam (@sherryella77) reported from Victoria, British Columbia
Going on day 8 & still no email on iPhone. Can’t get any of the old emails I need for this #militarymove What an absolute shit show. Im so mad I could spit nails. The “I’m sorry’s are getting super freaking old. Day 2 with no call back from TELUS even tho Im in queue #telusfail
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Mike Richter (@mrichter37) reported from Mill Bay, British Columbia
@Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS
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Revheidi Koschzeck (@RevheidiK) reported from Langford, British Columbia
How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense
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Brandon Rylow (@brandonscript) reported from Saanich, British Columbia
I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.
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Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported from Central Saanich, British Columbia
@PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.
Telus Issues Reports
Latest outage, problems and issue reports in social media:-
Faye Fox (@MissFaye77) reported
@TELUSsupport Apparently your agents think I should watch the news as a part of my customer service experience with Telus. That way I would know about the forthcoming changes. #truestory
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Leslie Anne (@stamourla) reported
@Rhiannon_Kirton @TELUS Obvi the situation and context is bigger (and awful!) but as a band aid fix!
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Naomi Blinick 🏳️🌈👩🔬🐠🤿🦫🧶 (@NaomiBlinick) reported
@Rhiannon_Kirton @TELUS I am so sorry, this is heinous behavior from your advisor! 😡. Can I Venmo you some $ for support?
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Maureen Jones (@Tiquetonne) reported
@wdbowkett @TELUS @CityOfVictoria Needs to be on Douglas St. more in the direction of the old Hudson's Bay building, where it won't ruin the skyline. Absolutely terrible location for it there.
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This is Not My Alberta (@jayeyecue) reported
What is with @ShawInfo ? From August to December my monthly bill is up $26 for the same level of service? Maybe should be looking closer at those Telus flyers. Apparently customer loyalty means nothing.
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Brian Cole (@BrianColenet) reported
@voipms Looks like another issue with Inbound termination. Seems to be affecting numbers in Southern Ontario and confirmed with routing inbound on TELUS and Bell. ETA on fix? Not holding my breath...
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Jordan Peterson (@gwichinpeterson) reported
@ThatMcRider @TELUSsupport Go pick up a new Sim card from the telus store was my solution.
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Nikhil Kalra (@NikhilK05193081) reported
@Rogers why it is called MOVE IN service when you need to change and have NEW EQUIPMENT, NEW PLAN And NEW SERVICE. It should be more like new activation!!!!!!! Do you also do the same thing with customers who like to use MOVE IN Service? @Bell @TELUS #rogers #CustomerService
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Scott Seymour (@Seymour_from_GP) reported
@LouisPereira_ Damn it. Thanks. I guess the next closest one is in Commerce Place. The Second Cup in the lower concourse at Telus Plaza is still hanging on - that much I know.
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Dean Wiseman (@WiseMade) reported
@telus made several calls to @TELUSsupport over dropped calls, bad quality of calls, finally got through with a call back.said they were doing analysis, reset connection, to restart my phone, they would follow up with a callback in an hour. It's been 3 hours now.