Telus service status in Saanich, British Columbia

Problems in the last 24 hours in Saanich, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Saanich, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Saanich, British Columbia

The most recent Telus outage reports came from the following cities: Victoria, and Sidney.

City	Problem Type	Report Time
Victoria	Internet	11 days ago
Victoria	Internet	11 days ago
Victoria	E-mail	11 days ago
Sidney	Internet	13 days ago
Victoria	TV	21 days ago
Victoria	Internet	26 days ago

Community Discussion

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Telus Issues Reports Near Saanich, British Columbia

Latest outage, problems and issue reports in Saanich and nearby locations:

• 
  Fully Vaxed Gordie Logan (@GordieLogan) reported 3 minutes ago from Langford, British Columbia

  Oh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.

• 
  Jennifer Ross (@JRossfamilymed) reported 5 minutes ago from Prospect Lake, British Columbia

  @DrRitaMc @cpsbc_ca @BCFamilyDoctors Hahahahha is that us after death? Maybe that is a new service telus health could offer? Communication with the dead doctor?

• 
  Sarah Campden (she, her) (@scampden) reported 7 minutes ago from Saanich, British Columbia

  I haven't used it yet, but for those that have, is Telus Health fee based service? I think I may need an antibiotic and the thought of waiting outside a non-existent walk in clinic is awful #bcmed #yyj

• 
  Jody Klassen (@bellasugarsega) reported 7 minutes ago from Langford, British Columbia

  I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 11 minutes ago from Central Saanich, British Columbia

  @PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.

• 
  Cheri S (@Cheri_L_S) reported 14 minutes ago from Victoria, British Columbia

  Telus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport

• 
  H. Neal Cropper (@RealNealDeal) reported 15 minutes ago from Metchosin, British Columbia

  @p_barbeau @TuraEmanuela @DrKathleenRoss1 Sorry, I have to ask. How does Telus get away with charging service fees to access longitudinal care then? I don't get how they're allowed to do what doctors cannot.

• 
  Finnegan66🍀 (@Finnegan661) reported 19 minutes ago from Sidney, British Columbia

  @TELUS I am absolutely disgusted as a long time customer. 3x now having to reschedule and be on hold for over an hour. How is that customer service???? 🤔 only to be told now that the rescheduled appointment 'may' go forward jesus

• 
  Revheidi Koschzeck (@RevheidiK) reported 23 minutes ago from Langford, British Columbia

  How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

• 
  Brent Smithurst (@brentsmi) reported 23 minutes ago from Colwood, British Columbia

  All I want for Christmas is more than one bar (at best) of cel service in Royal Bay. Get it together, @TELUS /@Bell. I’ll switch to @rogers if they’ll do something about this. 2.5 years of this is ridiculous!

• 
  Tam Jam💲 (@Tamjam3z) reported 26 minutes ago from Esquimalt, British Columbia

  Why ******** does telus keep calling me at 745pm every night and hanging up? Get real.

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 28 minutes ago from Central Saanich, British Columbia

  @mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.

• 
  H. Neal Cropper (@RealNealDeal) reported 29 minutes ago from Metchosin, British Columbia

  @dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.

• 
  Brandon Rylow (@brandonscript) reported 30 minutes ago from Saanich, British Columbia

  I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.

• 
  🇨🇦🏳️‍🌈 Talia M. Wilson #GenXZeneca 🌈🇺🇸 (@olyfilmgirl) reported 34 minutes ago from Colwood, British Columbia

  Switching back to Shaw for internet. Although Telus's website said our service wouldn't change, the guy Drew talked to said we could only get slower internet. So, just waiting for Shaw order to process. And who new self install was a thing?

• 
  Reg Brick (@hellonature) reported 35 minutes ago from Colwood, British Columbia

  @BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

• 
  Lloyd Mildon (@LloydMildon) reported 41 minutes ago from Oak Bay, British Columbia

  On my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport

• 
  Zach (@zaxbux) reported 47 minutes ago from Victoria, British Columbia

  Does anyone have any idea why some @Microsoft web properties (recently LinkedIn and Visual Studio Marketplace) randomly refuse connections? Appears to only be an issue on @Telus IPv6. Mobile data and IPv4 are not affected. 🤬🤯

• 
  Finnegan66🍀 (@Finnegan661) reported 47 minutes ago from Sidney, British Columbia

  @TELUSsupport A little late? We have been Telus customers for years. The problem has been rectified now. After being on hold on 3 sep occasions for more than an hour. Not great customer service unfortunately

• 
  Christiane Sadeler (@ChrisSadeler) reported 51 minutes ago from Saanich, British Columbia

  @TELUS you may want to check Twitter for comments on @koodo. Or check the @koodo community board. A lot of upset people for terrible service. One more try from me to get the money due to me and my next move is CRTC. #unbelievable corporate arrogance and inaptitude.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Joanne (@JoanneV1961) reported 6 minutes ago

  @TELUSsupport extremely disappointed in Telus customer service. Have been trying for 12 days to open up a new business account for a company that has been in business for over 30 years. I need to be contacted by upper level management at 905 632 8503 ext 204

• 
  Josh (@ItJoshS) reported 7 minutes ago

  @TELUSsupport does Telus ever have maintenance where customers are left completely without service? If so I’d switch to y’all in a heartbeat. Getting real tired of almost monthly maintenance with Shaw. Just because it’s 2am it doesn’t mean people don’t need internet access

• 
  Leviii (@LowBrosTV) reported 8 minutes ago

  @TELUSsupport extremely disappointed with the service received. Apparently it takes over 3 weeks to set up an office phone and includes being lied to by Telus Representatives multiple times.

• 
  Rob (@whit3rob) reported 9 minutes ago

  .@telus trying to steal me as a customer from their own company @koodo and have the nerve to tack on $150 activation fees. I'm sure that works on a lot of people, not me. You just angered me. #canada #terrible #customerexperience

• 
  Gregg Scott (@greggscott) reported 12 minutes ago

  @TELUSsupport I have Telus Fibre but my download speeds are really poor tonight 1.5 to 4 MB down. What's going on. Is there an issue tonight? I've done all the troubleshooting I can.

• 
  Anil Pereira 🙏🏾 (@AnilHPereira) reported 12 minutes ago

  @TELUSsupport 21 year customer of both TELUS and ADT Canada and ADT and currently in customer support he’ll having spoken to 4 different depts. I need an executive to call me ASAP. Please advise

• 
  Steve I (@SteveI26827992) reported 13 minutes ago

  @EdmontonOilers @ZachHyman I would have wanted to watch the game but @telus wifi is terrible -

• 
  🌻 寝瓶 🌻 (@Nevin_Thompson) reported 14 minutes ago

  @Burgundavia @RaynaRambling @lstick07 I doubt the author has sophistication or the historical economic knowledge to write about this stuff, though. Would be curious about the writer's opinions about increasing density. Likes Telus development, maybe would support dense development needed make Douglas more vibrant?

• 
  Fictitious Spoon (@SpoonFictitious) reported 14 minutes ago

  @Shawhelp This is the second several hour outage Langley outage in the two months I’ve had your service. Maybe your equipment needs an upgrade or something? My neighbours with Telus didn’t lose their service either time.

• 
  Trevor Pott(Keep 🇺🇦 free); (@cakeis_not_alie) reported 17 minutes ago

  @billplein .@Telus doesn't _have_ any competition out here. Except from Starlink. And Telus knows that Starlink can't service enough customers to be a real threat. So I am unlikely to see fibre deployed here in my lifetime.