Telus Outage Report in Saanich, British Columbia

Problems in the last 24 hours in Saanich, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Saanich, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Saanich, British Columbia

The most recent Telus outage reports came from the following cities: Victoria, and Sidney.

City	Problem Type	Report Time
Victoria	Internet	9 days ago
Victoria	Internet	9 days ago
Victoria	E-mail	9 days ago
Sidney	Internet	12 days ago
Victoria	TV	19 days ago
Victoria	Internet	25 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports Near Saanich, British Columbia

Latest outage, problems and issue reports in Saanich and nearby locations:

• 
  Ty_soup (@tysoup) reported 1 minute ago from Victoria, British Columbia

  @telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 6 minutes ago from Central Saanich, British Columbia

  @mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.

• 
  Jenn Tranmer (@vicmomdoc) reported 7 minutes ago from Langford, British Columbia

  @antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

• 
  Brandon ::1 (@brandonscript) reported 7 minutes ago from Victoria, British Columbia

  @cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!

• 
  Tess van Straaten (@tessvanstraaten) reported 10 minutes ago from Mill Bay, British Columbia

  @racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!

• 
  Tesla Tours (@tesla_tours) reported 12 minutes ago from Victoria, British Columbia

  @EmmaCParston @Google People complain that high quality electronic products by companies like Apple and Tesla are overpriced until they waste valuable time on the alternatives. For my part, I’m wishing I’d stayed with Fido & Shaw instead of getting duped into Telus’ marketing-first service-last model

• 
  Revheidi Koschzeck (@RevheidiK) reported 16 minutes ago from Langford, British Columbia

  How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

• 
  Mike Richter (@mrichter37) reported 17 minutes ago from Mill Bay, British Columbia

  @Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS

• 
  Anthony Kershaw (@audiophilia) reported 20 minutes ago from View Royal, British Columbia

  @TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍

• 
  Cheri S (@Cheri_L_S) reported 20 minutes ago from Victoria, British Columbia

  Telus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport

• 
  Bill Perry (@Captnwilly) reported 22 minutes ago from Sidney, British Columbia

  @TELUSsupport how do we get Telus technical support to call us at home?

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 23 minutes ago from Central Saanich, British Columbia

  @PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.

• 
  Ian holt (@holtyny) reported 46 minutes ago from Victoria, British Columbia

  @TELUS @TELUSsupport as long as this keeps going on I will advise our new neighbours to go to @Shawhelp a lady yesterday was having problems with telus to move in next month so now she is calling shaw this morning. Shaw as been brilliant.

• 
  West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported 50 minutes ago from Colwood, British Columbia

  @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

• 
  Brandon Rylow (@brandonscript) reported 53 minutes ago from Saanich, British Columbia

  I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.

• 
  Ian holt (@holtyny) reported 54 minutes ago from Brentwood Bay, British Columbia

  @TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...

• 
  Sherry Merriam (@sherryella77) reported 55 minutes ago from Victoria, British Columbia

  Going on day 8 & still no email on iPhone. Can’t get any of the old emails I need for this #militarymove What an absolute shit show. Im so mad I could spit nails. The “I’m sorry’s are getting super freaking old. Day 2 with no call back from TELUS even tho Im in queue #telusfail

• 
  Lloyd Mildon (@LloydMildon) reported 55 minutes ago from Oak Bay, British Columbia

  On my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport

• 
  Reg Brick (@hellonature) reported 55 minutes ago from Colwood, British Columbia

  @BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

• 
  Barbara Darling (@BarbaraDarlin20) reported 58 minutes ago from Victoria, British Columbia

  @MirandaWiebe @TELUS Same here 4 hours and someone was supposed to call me back within 30 minutes twice now and I'm still waiting. Really bad customer service and I started at 730 this morning

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kassie (@Kassie_YEG) reported 6 minutes ago

  Looking at homes in Rundle and Beverly Heights in Edm. No Telus. What is @shawcable like over there. Dont want to have to call @Shawhelp . Come on #Yeg lets start calling out these internet providers if they offer horrible service #ShawCommunications #ShawCable

• 
  Peter; the socialist alien from Area 51 ®©™ (@ParaInTheWorld) reported 10 minutes ago

  @samuraifingers I was talking with telus and they even notice that the pins on the Huawei phones are a wide spread issue. But yes the lint and fluff does have something to play with it.

• 
  Eliana Bray (@ZWineNinja) reported 10 minutes ago from West Bench, British Columbia

  @vania_pacheco Telus has never been a friend in any place in BC for me. With Rogers for phone and Shaw for net, but no cable for years as streaming works for me. Too many providers, your choice :)

• 
  James (@bikerdad1980) reported 16 minutes ago

  @TELUS Telus "we want to end bullying" Hell, you are the bullies. horse ****.

• 
  The Werewolf (@TheoWerewolf) reported 17 minutes ago

  and don't have NFC. My iPhone SE does have NFC, but doesn't support Google Pay. So I signed up for a 10GB/mo plan on Koodo which is Telus and seems to have more towers around my office. If that works on the Moto Z3 Play - I have no option but to switch carriers.

• 
  James (@bikerdad1980) reported 18 minutes ago

  @TELUS Telus has great speeds but lacks in the service department.... By a looooong shot.

• 
  Kairos Cognitive Care (@kairoscognitive) reported 21 minutes ago

  @paqtasit @redmcgraw1 @CBCMeg Also, the right to emergency medical service is constitutionally defended. There is no such thing as a private clinic that operates as an ER. Therefore, AHS legally cannot 100% refuse him medical services so they’re not. Just like TELUS for phone, Dir En for gas, Enmax for elec.

• 
  Pixelpump 🏴 *NOW WITH 5G (@pixelpump) reported 21 minutes ago

  Is @telus fiber down all over Vernon BC?

• 
  PKP (@ppayette) reported 21 minutes ago

  @TELUS 23 mins in and now on hold AGAIN just to reset my login password and have my email work on my phone again. Why is this taking so long?? We are business anywhere and spend a small fortune on our account! Why is this so complicated? 😡

• 
  teslainvernon (@teslainvernon) reported 22 minutes ago

  @sgeve @TELUSsupport @TELUS ours just started working again about 2 minutes ago. Is yours still down?