Telus Outage Report in Saanich, British Columbia

Problems in the last 24 hours in Saanich, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Saanich, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Saanich, British Columbia

The most recent Telus outage reports came from the following cities: Victoria, and Sidney.

City	Problem Type	Report Time
Victoria	Internet	7 days ago
Victoria	Internet	7 days ago
Victoria	E-mail	7 days ago
Sidney	Internet	10 days ago
Victoria	TV	17 days ago
Victoria	Internet	23 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Saanich, British Columbia

Latest outage, problems and issue reports in Saanich and nearby locations:

• 
  Lloyd Mildon (@LloydMildon) reported 33 seconds ago from Oak Bay, British Columbia

  On my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport

• 
  Tam Jam💲 (@Tamjam3z) reported 2 minutes ago from Esquimalt, British Columbia

  Why ******** does telus keep calling me at 745pm every night and hanging up? Get real.

• 
  Brandon Rylow (@brandonscript) reported 11 minutes ago from Saanich, British Columbia

  I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.

• 
  Anthony Kershaw (@audiophilia) reported 14 minutes ago from View Royal, British Columbia

  @TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍

• 
  Bill Perry (@Captnwilly) reported 16 minutes ago from Sidney, British Columbia

  @TELUSsupport how do we get Telus technical support to call us at home?

• 
  Revheidi Koschzeck (@RevheidiK) reported 18 minutes ago from Langford, British Columbia

  How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 25 minutes ago from Central Saanich, British Columbia

  @PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.

• 
  Ty_soup (@tysoup) reported 27 minutes ago from Victoria, British Columbia

  @telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now

• 
  Zach (@zaxbux) reported 27 minutes ago from Victoria, British Columbia

  Does anyone have any idea why some @Microsoft web properties (recently LinkedIn and Visual Studio Marketplace) randomly refuse connections? Appears to only be an issue on @Telus IPv6. Mobile data and IPv4 are not affected. 🤬🤯

• 
  Reg Brick (@hellonature) reported 30 minutes ago from Colwood, British Columbia

  @BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 37 minutes ago from Central Saanich, British Columbia

  @mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.

• 
  Cheri S (@Cheri_L_S) reported 40 minutes ago from Victoria, British Columbia

  Telus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport

• 
  Barbara Darling (@BarbaraDarlin20) reported 43 minutes ago from Victoria, British Columbia

  @MirandaWiebe @TELUS Same here 4 hours and someone was supposed to call me back within 30 minutes twice now and I'm still waiting. Really bad customer service and I started at 730 this morning

• 
  Fully Vaxed Gordie Logan (@GordieLogan) reported 44 minutes ago from Langford, British Columbia

  Oh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.

• 
  Sherry Merriam (@sherryella77) reported 45 minutes ago from Victoria, British Columbia

  Going on day 8 & still no email on iPhone. Can’t get any of the old emails I need for this #militarymove What an absolute shit show. Im so mad I could spit nails. The “I’m sorry’s are getting super freaking old. Day 2 with no call back from TELUS even tho Im in queue #telusfail

• 
  Tess van Straaten (@tessvanstraaten) reported 46 minutes ago from Mill Bay, British Columbia

  @racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!

• 
  H. Neal Cropper (@RealNealDeal) reported 48 minutes ago from Metchosin, British Columbia

  @dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.

• 
  West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported 48 minutes ago from Colwood, British Columbia

  @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

• 
  Brandon ::1 (@brandonscript) reported 52 minutes ago from Victoria, British Columbia

  @cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!

• 
  Jody Klassen (@bellasugarsega) reported 60 minutes ago from Langford, British Columbia

  I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  teslainvernon (@teslainvernon) reported 8 minutes ago

  Hi @TELUSsupport quick question - does Telus fibre still work during a power outage if you have UPS or battery backup for the router?

• 
  GNU/Linux-using Rootbrian's updates and thoughts (@Rootbrian_) reported 8 minutes ago

  @yoreid @papiisenpaii @FreedomMobile they aren't the worst. You'll also find the same tweets on rogers (fido/chat-r), telus (koodo/public) and bell (virgin/northwestel/lucky).

• 
  KAREEMTV (@kareemm786) reported 8 minutes ago

  Having the absolute worst experience of life talking to the chat department at Telus Business. Please PM me to know the person I dealt with. @TELUSBusiness

• 
  Christopher Flett (@ghostceo) reported 13 minutes ago

  @Shawhelp Why is service so spotty on bear mountain in Victoria? I can’t remember a day where our internet hasn’t kicked out. No wonder Telus is taking market share here.

• 
  E.V. Sales (@Chipette1) reported 14 minutes ago

  @meeker1970 @TELUSsupport Telus sucks they just want your money TIME TO CALL CRTC. TIME for Telus to quit ripping people off

• 
  Austin Page (@Pagefarms4) reported 14 minutes ago

  Anybody else on @TELUS having absolutely horrible service? Because my cell phone and smarthub is almost to the point of being unusable #whycant #ruralAlberta #havedecentcellcoverage

• 
  Colin McCulley (@colinmcculley) reported 18 minutes ago

  @SaintsJrA @TELUS Another Lacrosse game unavailable to due to streaming issues. How can we not have this figured out by now? Maybe 1 streaming site for all games? @BCJALL

• 
  E.V. Sales (@Chipette1) reported 19 minutes ago

  @TELUSsupport @Lucypiepen tELUS your support sucks PEOPLE IN THE MD SPIRIT RIVER HAVE BEEN WITHOUT LANDLINE SERVICE FOR OVER 4 WEEKS. You demand we pay our bills. TELUS SUCKS.

• 
  teslainvernon (@teslainvernon) reported 25 minutes ago

  One thing I noticed during today's power outage in #vernonbc is that the @TELUS cell network couldn't handle the extra load from everyone checking the internet to find out what was going on.

• 
  J-fur (@DueyDecimals) reported 27 minutes ago

  Hey @TELUS Fix the broken tower in Salmon Arm. There's a fire in my vicinity but I can't get cell service long enough to find out my risk. Your laziness is now dangerous.