Telus outages and service status in Saanich, British Columbia
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around Saanich, including 0 direct reports.
- The most common problems reported in this area mention E-mail and Phone.
- E-mail (50%)
- Phone (50%)
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Saanich, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Saanich, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 15: Problems at Telus
Telus is having issues since 08:00 AM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Saanich, British Columbia
The most recent Telus outage reports came from the following cities: Victoria.
| City | Problem Type | Report Time |
|---|---|---|
 Victoria
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13 days ago | |
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Victoria
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Phone | 28 days ago |
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Victoria
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TV | 1 month ago |
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Victoria
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TV | 1 month ago |
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Victoria
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TV | 2 months ago |
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Victoria
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Internet | 2 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telus Issues Reports Near Saanich, British Columbia
Latest outage, problems and issue reports in Saanich and nearby locations:
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Fully Vaxed Gordie Logan (@GordieLogan) reported from Langford, British ColumbiaOh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.
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Finnegan66🍀 (@Finnegan661) reported from Sidney, British Columbia@TELUSsupport A little late? We have been Telus customers for years. The problem has been rectified now. After being on hold on 3 sep occasions for more than an hour. Not great customer service unfortunately
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Lloyd Mildon (@LloydMildon) reported from Oak Bay, British ColumbiaOn my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport
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Jenn Tranmer (@vicmomdoc) reported from Langford, British Columbia@antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.
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Tesla Tours (@tesla_tours) reported from Victoria, British Columbia@EmmaCParston @Google People complain that high quality electronic products by companies like Apple and Tesla are overpriced until they waste valuable time on the alternatives. For my part, I’m wishing I’d stayed with Fido & Shaw instead of getting duped into Telus’ marketing-first service-last model
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West Coast Coco Mermaid 🧜🏾♀️ (@sherryella77) reported from Colwood, British Columbia@MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.
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🇨🇦🏳️🌈 Talia M. Wilson #GenXZeneca 🌈🇺🇸 (@olyfilmgirl) reported from Colwood, British ColumbiaSwitching back to Shaw for internet. Although Telus's website said our service wouldn't change, the guy Drew talked to said we could only get slower internet. So, just waiting for Shaw order to process. And who new self install was a thing?
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Mike Richter (@mrichter37) reported from Mill Bay, British Columbia@Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS
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Christiane Sadeler (@ChrisSadeler) reported from Saanich, British Columbia@TELUS you may want to check Twitter for comments on @koodo. Or check the @koodo community board. A lot of upset people for terrible service. One more try from me to get the money due to me and my next move is CRTC. #unbelievable corporate arrogance and inaptitude.
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michael eso (@mjeso) reported from Sidney, British Columbia@bcgeu @TELUS is a profitable company providing payroll services to the BC Government. Shameful that they are not prepared to treat their employees fairly!
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Barbara Darling (@BarbaraDarlin20) reported from Victoria, British Columbia@MirandaWiebe @TELUS Same here 4 hours and someone was supposed to call me back within 30 minutes twice now and I'm still waiting. Really bad customer service and I started at 730 this morning
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Cheri S (@Cheri_L_S) reported from Victoria, British ColumbiaTelus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport
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Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported from Central Saanich, British Columbia@PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.
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Ty_soup (@tysoup) reported from Victoria, British Columbia@telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now
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Brandon ::1 (@brandonscript) reported from Victoria, British Columbia@cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!
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Tam Jam💲 (@Tamjam3z) reported from Esquimalt, British ColumbiaWhy ******** does telus keep calling me at 745pm every night and hanging up? Get real.
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Anthony Kershaw (@audiophilia) reported from View Royal, British Columbia@TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍
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Jennifer Ross (@JRossfamilymed) reported from Prospect Lake, British Columbia@DrRitaMc @cpsbc_ca @BCFamilyDoctors Hahahahha is that us after death? Maybe that is a new service telus health could offer? Communication with the dead doctor?
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Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported from Central Saanich, British Columbia@mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.
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Brandon Rylow (@brandonscript) reported from Saanich, British ColumbiaI didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Canadawy (@Canadawy2) reported@JonFraserTF @TELUS Scam company worst customer service ever
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R J Harley (@dr_r_j_harley) reported@JonFraserTF @TELUS I could say similar things about Bell. Our oligopolies provide terrible service across the board.
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enzo (@CityBoyz10k) reported@diviinevoice I don’t use Telus I use starlink and it’s still down for me
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HIMARSovich 🇨🇦 🇺🇦 (@Lelik73154638) reported@JonFraserTF @TELUS They all bad. Took me exactly 12 months to close my satellite TV account with bell. They demanded return of already paid off obsolete receiver or pay $600 for it. Glad I did not toss it away after service was terminated.
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Mardo (@MardoResearch) reported$AMPG is moving because investors are realizing this may be more than a small telecom parts company. The simple bull case: AMPG makes radio equipment used in Open RAN networks. Open RAN lets telecom companies build 5G networks using equipment from multiple vendors instead of relying only on giants like Ericsson, Nokia, Samsung, or Huawei. That matters because TELUS, one of Canada’s largest telecom companies, is rolling out Open RAN across Canada — and AMPG appears to be one of the smaller vendors getting real equipment into that network. According to industry reports, TELUS Open RAN sites use AMPG radios alongside Samsung equipment, with AMPG providing two FDD mid-band radios per sector. A normal macro tower has three sectors, which implies six AMPG radios per site. So the upside math is what has investors excited: If TELUS eventually deploys AMPG equipment across 5,000 sites, that could mean roughly 30,000 radios. At an estimated $10,000–$25,000 per radio, that creates a rough potential revenue range of $300 million to $750 million over time (compared to current annualized revenue of around $21 million). That is not official company guidance, and pricing/volumes are not confirmed. But for a company with a small market cap, even a portion of that opportunity could be very meaningful. The stock is going up because investors are betting AMPG could turn from a niche RF components company into a real supplier for the next wave of 5G, Open RAN, and AI-connected telecom infrastructure. Disclosure: I'm long, and already up +40% after reviewing @rk8215's deep dive. Credit also goes to @olyth_terminal fore recent analysis.
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lucy 🩷 FORTUNE’S WEAVE! (@diviinevoice) reportedHOW IS IT DOWN FOR SPECIFICALLY ALBERTANS WHO USE TELUS HOW ******** DOES THAT HAPPEN
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Alter3D Reality (@alter3d) reported@JonFraserTF @TELUS If I told you some of the utter ****-show horror stories I have about Telus in a professional capacity (for big corporate phone systems, enterprise networking, etc), you would A) never ever give them your personal business, and B) wonder how ******** they're still in business.
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Dexter Uda (@DexterUda1962) reported@JonFraserTF @TELUS I've been with Rogers since they were CanTel. Never had an issue. Sure, I may pay a bit more, but my service is excellent, and so is customer service (if you know how to deal with them).
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TheWolfOfFranklinSt (@TheWolfOfFrank2) reportedI live in the GTA and the service for the largest populated area of this country is absolutely mind blowing terrible . @TELUSsupport @TELUS I’ll be leaving soon enough .
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D A M A N I🤎🦅 (@0xdamani) reportedYou know im still perplexed, puzzled and tend to wonder how people survive in economy and state of Nigeria with N150k as salary.. worst as even a family man/woman. Some even dey earn 40k/month o💔 Meanwhile, UK telus is up too.. send DMs I'm activeee!!🔥🔥