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Telus outages and service status in Saanich, British Columbia

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Full Outage Map
  • Telus generated 1 outage signal in the last 24 hours around Saanich, including 1 direct report.
  • The most common problems reported in this area mention TV.
  • The most recent signal from this area was received May 13, 9:58 AM EDT.
  • 100% TV (100%)

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Saanich, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Saanich, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 13: Problems at Telus

Telus is having issues since 12:00 PM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Saanich, British Columbia

The most recent Telus outage reports came from the following cities: Victoria, and Sidney.

CityProblem TypeReport Time
Victoria TV 7 hours ago
Victoria TV 18 days ago
Victoria Internet 1 month ago
Victoria Internet 2 months ago
Victoria Internet 2 months ago
Victoria E-mail 2 months ago

Nearby cities with recent reports

Victoria

1 recent signals

7 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Saanich, British Columbia

Latest outage, problems and issue reports in Saanich and nearby locations:

  • brandonscript
    Brandon ::1 (@brandonscript) reported from Victoria, British Columbia

    @cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!

  • tessvanstraaten
    Tess van Straaten (@tessvanstraaten) reported from Mill Bay, British Columbia

    @racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!

  • Finnegan661
    Finnegan66🍀 (@Finnegan661) reported from Sidney, British Columbia

    @TELUSsupport A little late? We have been Telus customers for years. The problem has been rectified now. After being on hold on 3 sep occasions for more than an hour. Not great customer service unfortunately

  • JRossfamilymed
    Jennifer Ross (@JRossfamilymed) reported from Prospect Lake, British Columbia

    @DrRitaMc @cpsbc_ca @BCFamilyDoctors Hahahahha is that us after death? Maybe that is a new service telus health could offer? Communication with the dead doctor?

  • LloydMildon
    Lloyd Mildon (@LloydMildon) reported from Oak Bay, British Columbia

    On my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport

  • bellasugarsega
    Jody Klassen (@bellasugarsega) reported from Langford, British Columbia

    I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

  • sherryella77
    Sherry Merriam (@sherryella77) reported from Victoria, British Columbia

    Going on day 8 & still no email on iPhone. Can’t get any of the old emails I need for this #militarymove What an absolute shit show. Im so mad I could spit nails. The “I’m sorry’s are getting super freaking old. Day 2 with no call back from TELUS even tho Im in queue #telusfail

  • audiophilia
    Anthony Kershaw (@audiophilia) reported from View Royal, British Columbia

    @TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍

  • Tamjam3z
    Tam Jam💲 (@Tamjam3z) reported from Esquimalt, British Columbia

    Why ******** does telus keep calling me at 745pm every night and hanging up? Get real.

  • RealNealDeal
    H. Neal Cropper (@RealNealDeal) reported from Metchosin, British Columbia

    @p_barbeau @TuraEmanuela @DrKathleenRoss1 Sorry, I have to ask. How does Telus get away with charging service fees to access longitudinal care then? I don't get how they're allowed to do what doctors cannot.

  • brandonscript
    Brandon Rylow (@brandonscript) reported from Saanich, British Columbia

    I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.

  • holtyny
    Ian holt (@holtyny) reported from Brentwood Bay, British Columbia

    @TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...

  • RealNealDeal
    H. Neal Cropper (@RealNealDeal) reported from Metchosin, British Columbia

    @dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.

  • canukgenie
    Penny Holt (@canukgenie) reported from Saanich, British Columbia

    @gillrh They are the worst, along with mobile phone plans. You should have been a fly on the wall where Chris took on Telus. Not pretty.

  • olyfilmgirl
    🇨🇦🏳️‍🌈 Talia M. Wilson #GenXZeneca 🌈🇺🇸 (@olyfilmgirl) reported from Colwood, British Columbia

    Switching back to Shaw for internet. Although Telus's website said our service wouldn't change, the guy Drew talked to said we could only get slower internet. So, just waiting for Shaw order to process. And who new self install was a thing?

  • vicmomdoc
    Jenn Tranmer (@vicmomdoc) reported from Langford, British Columbia

    @antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

  • Finnegan661
    Finnegan66🍀 (@Finnegan661) reported from Sidney, British Columbia

    @TELUS I am absolutely disgusted as a long time customer. 3x now having to reschedule and be on hold for over an hour. How is that customer service???? 🤔 only to be told now that the rescheduled appointment 'may' go forward jesus

  • ChrisSadeler
    Christiane Sadeler (@ChrisSadeler) reported from Saanich, British Columbia

    @TELUS you may want to check Twitter for comments on @koodo. Or check the @koodo community board. A lot of upset people for terrible service. One more try from me to get the money due to me and my next move is CRTC. #unbelievable corporate arrogance and inaptitude.

  • Finnegan661
    Finnegan66🍀 (@Finnegan661) reported from Sidney, British Columbia

    @therealjugni @TELUS I can tell you that I was able to fix the issue but no resolve with the original person. It's very sad but we are looking at other options now. We have been a telus customer for over 20 years #shameonyoutelus

  • tysoup
    Ty_soup (@tysoup) reported from Victoria, British Columbia

    @telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • MarkTopham83949
    Mark Topham (@MarkTopham83949) reported

    @TELUS the level of disgust I feel over your handling of the lawsuit regarding 911 and Dean Switzer death was easily sufficient for me to terminate my account.

  • N1ght3d
    Nighted (@N1ght3d) reported

    @buperac Telus used to have good support now it's terrible and infuriating dealing with some 76 IQ evolutionary throwback that believes it's smarter than you.

  • MommaHood2
    HoodMomma (@MommaHood2) reported

    @janelleybelley3 I never had an issue with anyone until Telus sent a predator to my house to install internet and then they sent another predator to my house few mths later to fix the internet. Ladies never trust the reps from Telus, they're predators looking for their next victims.

  • Ily_doc
    Dr. Ily Fam (@Ily_doc) reported

    @avilewis Also **** Telus as it tries to take over our public healthcare

  • zosyrai
    Zoe (@zosyrai) reported

    @jedgar my bad, i had a preconceived notion with Telus be my the one to build a data center. It’s like hearing T-Mobile building AWS or AT&T building GCP. What’s the reliability of Telus data center like?

  • kaptainamusing
    Kaptain Amusing (@kaptainamusing) reported

    @globeandmail Never using Telus again.

  • indicarys
    c • she (@indicarys) reported

    vancouver/lowermainland-ites. what ******** are we gonna do about these ridiculous data centers that telus is planning to rely on bchydro for

  • pacific0__
    speck (@pacific0__) reported

    @RogersHelps The payment arrangement should take priority over the autopayment. Thats how it worked with Telus and how it should be working with every network provider. However, given that you’re all the same anyways, can’t say I’m surprised. I will be exploring my options. Horrible 1st month

  • JCog88
    Annoying Canucks Fan 🏒 (@JCog88) reported

    Maybe AI Call Centers for telecommunications aren't the way to go. You can't get them to understand simple network issues are. Im Talking to you Bell , Rogers , Telus . Im all for Saving $ in places but thats not the way to go. So Frustrating.

  • ChrisCudaman68
    Chris 🇨🇦 🍁 🏹🛶 (@ChrisCudaman68) reported

    @JamesDueck @MarkJCarney Makes sense for Telus, free money from the Feds, AI eliminates masses of employees, Telus rakes in more cash. Win , win for those damn shysters.