Telus Outage Report in Saanich, British Columbia

Problems in the last 24 hours in Saanich, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Saanich, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (13%)
• TV (7%)
• E-mail (5%)
• Total Blackout (5%)

Live Outage Map Near Saanich, British Columbia

The most recent Telus outage reports came from the following cities: Victoria, and Sidney.

City	Problem Type	Report Time
Victoria	Internet	5 days ago
Victoria	Internet	5 days ago
Victoria	E-mail	5 days ago
Sidney	Internet	7 days ago
Victoria	TV	15 days ago
Victoria	Internet	20 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports Near Saanich, British Columbia

Latest outage, problems and issue reports in Saanich and nearby locations:

• 
  Fully Vaxed Gordie Logan (@GordieLogan) reported 45 seconds ago from Langford, British Columbia

  Oh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.

• 
  Lloyd Mildon (@LloydMildon) reported 59 seconds ago from Oak Bay, British Columbia

  On my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport

• 
  Brandon Rylow (@brandonscript) reported 2 minutes ago from Saanich, British Columbia

  I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.

• 
  Brandon ::1 (@brandonscript) reported 3 minutes ago from Victoria, British Columbia

  @cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!

• 
  Tam Jam💲 (@Tamjam3z) reported 9 minutes ago from Esquimalt, British Columbia

  Why ******** does telus keep calling me at 745pm every night and hanging up? Get real.

• 
  Bill Perry (@Captnwilly) reported 17 minutes ago from Sidney, British Columbia

  @TELUSsupport how do we get Telus technical support to call us at home?

• 
  Ty_soup (@tysoup) reported 20 minutes ago from Victoria, British Columbia

  @telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now

• 
  Jody Klassen (@bellasugarsega) reported 21 minutes ago from Langford, British Columbia

  I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

• 
  Jennifer Ross (@JRossfamilymed) reported 22 minutes ago from Prospect Lake, British Columbia

  @DrRitaMc @cpsbc_ca @BCFamilyDoctors Hahahahha is that us after death? Maybe that is a new service telus health could offer? Communication with the dead doctor?

• 
  Revheidi Koschzeck (@RevheidiK) reported 25 minutes ago from Langford, British Columbia

  How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 27 minutes ago from Central Saanich, British Columbia

  @mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.

• 
  West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported 30 minutes ago from Colwood, British Columbia

  @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

• 
  Tess van Straaten (@tessvanstraaten) reported 36 minutes ago from Mill Bay, British Columbia

  @racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 36 minutes ago from Central Saanich, British Columbia

  @PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.

• 
  Barbara Darling (@BarbaraDarlin20) reported 39 minutes ago from Victoria, British Columbia

  @MirandaWiebe @TELUS Same here 4 hours and someone was supposed to call me back within 30 minutes twice now and I'm still waiting. Really bad customer service and I started at 730 this morning

• 
  Cheri S (@Cheri_L_S) reported 41 minutes ago from Victoria, British Columbia

  Telus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport

• 
  H. Neal Cropper (@RealNealDeal) reported 42 minutes ago from Metchosin, British Columbia

  @dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.

• 
  Zach (@zaxbux) reported 53 minutes ago from Victoria, British Columbia

  Does anyone have any idea why some @Microsoft web properties (recently LinkedIn and Visual Studio Marketplace) randomly refuse connections? Appears to only be an issue on @Telus IPv6. Mobile data and IPv4 are not affected. 🤬🤯

• 
  Reg Brick (@hellonature) reported 55 minutes ago from Colwood, British Columbia

  @BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

• 
  Anthony Kershaw (@audiophilia) reported 57 minutes ago from View Royal, British Columbia

  @TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Thomas Edgesmith 🇨🇦 (@SourdoughDev) reported 5 minutes ago

  @TELUS has the slimmest sales tactics. Some how convinced my parents they need two android phones to increase minutes. Now their paying off $800 useless phones. Worse part, to cancel my moms account who passed last week their needing to pay the break up fees. @cbcmarketplace

• 
  What name? (@whackedgaming) reported 5 minutes ago

  Hey @telus @TELUSsupport why you charging for the esim for the new iphone? such a **** company doing that.

• 
  Spider 🕷 (@SpiderKushOG) reported 6 minutes ago

  I love Telus, our wifi is out literally every 3 days. Thanks guys. So useful and not the worst at all. You all should def not be ashamed of yourselves

• 
  Grëmol la Münkä (@Gremol_la_Munka) reported 7 minutes ago

  @telus sucks #cashgrab

• 
  John Reid (@JohnRei13251376) reported 7 minutes ago

  For those people that have PIK tv and are fed up with the max headroom act it has. I found that if you unplug it and wait a minute then plug it in, then push factory reset at the back, it gives it a little while without max headroom. This is sad because telus doesn't fix it.

• 
  Leah de Forest (@leahdeforest) reported 9 minutes ago

  @TELUS @TELUSsupport I am suddenly unable to make calls from South Shore Nova Scotia - help!

• 
  Remen aka Barr. Chopping Life (@PH_EEE) reported 9 minutes ago

  @OlacodedM @TELUS Internet! The internet is not bad but the headache that comes with dealing with their customer care is not worth it. Also my home phone never worked but they want to charge me for it! So, if you don’t like stress, run from @TELUS

• 
  Rasta™🎧 𝐁𝐞 𝐜𝐨𝐧𝐬𝐭𝐚𝐧𝐭𝐥𝐲 𝐜𝐮𝐫𝐢𝐨𝐮𝐬⚓ (@rastasack) reported 10 minutes ago

  @bo0tiez #Telecom says, we're not putting in a million dollar tower for 900 people? We agree. They'd be putting it in for 900,000 Nova Scotians that own Bell Telus Rogers phones and are limited to the city for the service. Tourism suffers. We already pay for them to put in fiber. Do cell

• 
  Chris Wallace (@Canuk35) reported 18 minutes ago

  @TELUS @TELUSsupport make your damn digital box/PVR stop freezing on me!!

• 
  Olumuyiwa Igbalajobi, Ph.D (@olumuyiwaayo) reported 19 minutes ago

  @TELUS Your internet is actually horrible🙄