Telus Outage Report in Saanich, British Columbia

Problems in the last 24 hours in Saanich, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Saanich, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Saanich, British Columbia

The most recent Telus outage reports came from the following cities: Victoria, and Sidney.

City	Problem Type	Report Time
Victoria	Internet	11 days ago
Victoria	Internet	11 days ago
Victoria	E-mail	11 days ago
Sidney	Internet	13 days ago
Victoria	TV	21 days ago
Victoria	Internet	26 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports Near Saanich, British Columbia

Latest outage, problems and issue reports in Saanich and nearby locations:

• 
  H. Neal Cropper (@RealNealDeal) reported 13 seconds ago from Metchosin, British Columbia

  @dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.

• 
  Jennifer Ross (@JRossfamilymed) reported 46 seconds ago from Prospect Lake, British Columbia

  @DrRitaMc @cpsbc_ca @BCFamilyDoctors Hahahahha is that us after death? Maybe that is a new service telus health could offer? Communication with the dead doctor?

• 
  Jody Klassen (@bellasugarsega) reported 5 minutes ago from Langford, British Columbia

  I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

• 
  H. Neal Cropper (@RealNealDeal) reported 9 minutes ago from Metchosin, British Columbia

  @p_barbeau @TuraEmanuela @DrKathleenRoss1 Sorry, I have to ask. How does Telus get away with charging service fees to access longitudinal care then? I don't get how they're allowed to do what doctors cannot.

• 
  Fully Vaxed Gordie Logan (@GordieLogan) reported 11 minutes ago from Langford, British Columbia

  Oh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.

• 
  🇨🇦🏳️‍🌈 Talia M. Wilson #GenXZeneca 🌈🇺🇸 (@olyfilmgirl) reported 15 minutes ago from Colwood, British Columbia

  Switching back to Shaw for internet. Although Telus's website said our service wouldn't change, the guy Drew talked to said we could only get slower internet. So, just waiting for Shaw order to process. And who new self install was a thing?

• 
  Zach (@zaxbux) reported 25 minutes ago from Victoria, British Columbia

  Does anyone have any idea why some @Microsoft web properties (recently LinkedIn and Visual Studio Marketplace) randomly refuse connections? Appears to only be an issue on @Telus IPv6. Mobile data and IPv4 are not affected. 🤬🤯

• 
  Cheri S (@Cheri_L_S) reported 25 minutes ago from Victoria, British Columbia

  Telus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport

• 
  Tess van Straaten (@tessvanstraaten) reported 30 minutes ago from Mill Bay, British Columbia

  @racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!

• 
  Revheidi Koschzeck (@RevheidiK) reported 32 minutes ago from Langford, British Columbia

  How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

• 
  Anthony Kershaw (@audiophilia) reported 32 minutes ago from View Royal, British Columbia

  @TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍

• 
  Lloyd Mildon (@LloydMildon) reported 33 minutes ago from Oak Bay, British Columbia

  On my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport

• 
  Reg Brick (@hellonature) reported 38 minutes ago from Colwood, British Columbia

  @BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

• 
  Brandon ::1 (@brandonscript) reported 41 minutes ago from Victoria, British Columbia

  @cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!

• 
  Tam Jam💲 (@Tamjam3z) reported 48 minutes ago from Esquimalt, British Columbia

  Why ******** does telus keep calling me at 745pm every night and hanging up? Get real.

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 50 minutes ago from Central Saanich, British Columbia

  @mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.

• 
  West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported 53 minutes ago from Colwood, British Columbia

  @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 53 minutes ago from Central Saanich, British Columbia

  @PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.

• 
  Brandon Rylow (@brandonscript) reported 53 minutes ago from Saanich, British Columbia

  I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.

• 
  Bill Perry (@Captnwilly) reported 56 minutes ago from Sidney, British Columbia

  @TELUSsupport how do we get Telus technical support to call us at home?

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kathy Milbs (@kathy_milbs) reported 8 minutes ago

  @TELUSsupport What’s happening with Telus service in the Niagara Region. It’s a disaster down here and there’s no service at all.

• 
  Fred Martin (@FastFredyfly) reported 8 minutes ago

  @TELUS Was with Rogers for 10 years and finally made the switch to Telus. Went down to Miami for 2 weeks and my phone wouldn’t make a call,not even to Telus!Tried all google tricks and customer service still said too bad and still charged me full rate for everyday !Back to Rogers

• 
  Roxx Hunter (@RoxxHunter) reported 10 minutes ago

  **** you @TELUS for not letting someone hotspot when they are over their hi-speed data limit, yet still have unlimited (albeit stupidly slow) internet. Also, a non **** you to the person getting paid to handle the social media accounts cause you're just doing your job.

• 
  John Pusic (@jpusic) reported 10 minutes ago

  @TELUSsupport I'm in now though so it'a moot point. However, my Telus Optik TV is freezing and pixellating often. I'm going to try resetting the Optik box, but not sure that'll fix it.

• 
  MarkyMark (@MarkyMa_rk2022) reported 12 minutes ago

  **** @TELUS your commercial is insulting. Making food for sustainable? **** u

• 
  Deborah Preuss, pcc 😷 🇨🇦 (@deborahh) reported 14 minutes ago

  .@alltheinterwebs @TekSavvyCSR @johnwrbabcock yeah, I'm in East York and teksavvy (and Telus mobile) have been down-up-down this aft, now solidly down for over an hour :-( Oh. It just came back. Let's see how long it lasts...

• 
  Scott (@JozsefScott) reported 17 minutes ago

  @TELUS 5G is worse than dialup #slow

• 
  Sahana ✨ (@sahxnaaa_) reported 18 minutes ago

  @simsimmaaz My data isn't working great either 😭 Telus needs to get it's **** together too smh and they can't blame the weather cause it's been like this for a week now for me

• 
  Patrick Walls (@patrickortwo) reported 22 minutes ago

  @TELUS Uhhhh… how do I cancel? I’ve been trying, on the app, online, calling… I’ll keep trying to call. But so far, so impossible

• 
  Wendy 🇨🇦 (@perfectrose2011) reported 22 minutes ago

  Re: #BCStorm Just now attempted to call two different Long Distance numbers: one in Washington State and the other in California. With both calls, heard, "That number is not in service." Called the operator for BC Telephone (Telus) and they said many are calling him with the same