Telus Outage Report in Saanich, British Columbia

Telus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport

@MirandaWiebe @TELUS Same here 4 hours and someone was supposed to call me back within 30 minutes twice now and I'm still waiting. Really bad customer service and I started at 730 this morning

@BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

On my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport

@MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

@telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now

@antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

@TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...

@cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!

@TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍

I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

@racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!

@TELUSsupport how do we get Telus technical support to call us at home?

@TELUS @TELUSsupport as long as this keeps going on I will advise our new neighbours to go to @Shawhelp a lady yesterday was having problems with telus to move in next month so now she is calling shaw this morning. Shaw as been brilliant.

@mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.

Going on day 8 & still no email on iPhone. Can’t get any of the old emails I need for this #militarymove What an absolute shit show. Im so mad I could spit nails. The “I’m sorry’s are getting super freaking old. Day 2 with no call back from TELUS even tho Im in queue #telusfail

@Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS

How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.

@PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.

@TELUSsupport Apparently your agents think I should watch the news as a part of my customer service experience with Telus. That way I would know about the forthcoming changes. #truestory

@Rhiannon_Kirton @TELUS Obvi the situation and context is bigger (and awful!) but as a band aid fix!

@Rhiannon_Kirton @TELUS I am so sorry, this is heinous behavior from your advisor! 😡. Can I Venmo you some $ for support?

@wdbowkett @TELUS @CityOfVictoria Needs to be on Douglas St. more in the direction of the old Hudson's Bay building, where it won't ruin the skyline. Absolutely terrible location for it there.

What is with @ShawInfo ? From August to December my monthly bill is up $26 for the same level of service? Maybe should be looking closer at those Telus flyers. Apparently customer loyalty means nothing.

@voipms Looks like another issue with Inbound termination. Seems to be affecting numbers in Southern Ontario and confirmed with routing inbound on TELUS and Bell. ETA on fix? Not holding my breath...

@ThatMcRider @TELUSsupport Go pick up a new Sim card from the telus store was my solution.

@Rogers why it is called MOVE IN service when you need to change and have NEW EQUIPMENT, NEW PLAN And NEW SERVICE. It should be more like new activation!!!!!!! Do you also do the same thing with customers who like to use MOVE IN Service? @Bell @TELUS #rogers #CustomerService

@LouisPereira_ Damn it. Thanks. I guess the next closest one is in Commerce Place. The Second Cup in the lower concourse at Telus Plaza is still hanging on - that much I know.

@telus made several calls to @TELUSsupport over dropped calls, bad quality of calls, finally got through with a call back.said they were doing analysis, reset connection, to restart my phone, they would follow up with a callback in an hour. It's been 3 hours now.