Telus Outage Report in Saanich, British Columbia

Problems in the last 24 hours in Saanich, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Saanich, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (5%)

Live Outage Map Near Saanich, British Columbia

The most recent Telus outage reports came from the following cities: Victoria, and Sidney.

City	Problem Type	Report Time
Victoria	Internet	6 days ago
Victoria	Internet	6 days ago
Victoria	E-mail	6 days ago
Sidney	Internet	8 days ago
Victoria	TV	16 days ago
Victoria	Internet	21 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports Near Saanich, British Columbia

Latest outage, problems and issue reports in Saanich and nearby locations:

• 
  Barbara Darling (@BarbaraDarlin20) reported 23 seconds ago from Victoria, British Columbia

  @MirandaWiebe @TELUS Same here 4 hours and someone was supposed to call me back within 30 minutes twice now and I'm still waiting. Really bad customer service and I started at 730 this morning

• 
  Mike Richter (@mrichter37) reported 24 seconds ago from Mill Bay, British Columbia

  @Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 8 minutes ago from Central Saanich, British Columbia

  @PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.

• 
  Tesla Tours (@tesla_tours) reported 10 minutes ago from Victoria, British Columbia

  @EmmaCParston @Google People complain that high quality electronic products by companies like Apple and Tesla are overpriced until they waste valuable time on the alternatives. For my part, I’m wishing I’d stayed with Fido & Shaw instead of getting duped into Telus’ marketing-first service-last model

• 
  Revheidi Koschzeck (@RevheidiK) reported 12 minutes ago from Langford, British Columbia

  How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

• 
  Ian holt (@holtyny) reported 14 minutes ago from Brentwood Bay, British Columbia

  @TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...

• 
  Jenn Tranmer (@vicmomdoc) reported 19 minutes ago from Langford, British Columbia

  @antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

• 
  Brandon Rylow (@brandonscript) reported 22 minutes ago from Saanich, British Columbia

  I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.

• 
  Lloyd Mildon (@LloydMildon) reported 23 minutes ago from Oak Bay, British Columbia

  On my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport

• 
  Ian holt (@holtyny) reported 24 minutes ago from Victoria, British Columbia

  @TELUS @TELUSsupport as long as this keeps going on I will advise our new neighbours to go to @Shawhelp a lady yesterday was having problems with telus to move in next month so now she is calling shaw this morning. Shaw as been brilliant.

• 
  Brandon ::1 (@brandonscript) reported 28 minutes ago from Victoria, British Columbia

  @cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!

• 
  Anthony Kershaw (@audiophilia) reported 32 minutes ago from View Royal, British Columbia

  @TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 40 minutes ago from Central Saanich, British Columbia

  @mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.

• 
  Reg Brick (@hellonature) reported 41 minutes ago from Colwood, British Columbia

  @BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

• 
  Bill Perry (@Captnwilly) reported 48 minutes ago from Sidney, British Columbia

  @TELUSsupport how do we get Telus technical support to call us at home?

• 
  Cheri S (@Cheri_L_S) reported 49 minutes ago from Victoria, British Columbia

  Telus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport

• 
  West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported 52 minutes ago from Colwood, British Columbia

  @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

• 
  Sherry Merriam (@sherryella77) reported 57 minutes ago from Victoria, British Columbia

  Going on day 8 & still no email on iPhone. Can’t get any of the old emails I need for this #militarymove What an absolute shit show. Im so mad I could spit nails. The “I’m sorry’s are getting super freaking old. Day 2 with no call back from TELUS even tho Im in queue #telusfail

• 
  Ty_soup (@tysoup) reported 58 minutes ago from Victoria, British Columbia

  @telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now

• 
  Tess van Straaten (@tessvanstraaten) reported 59 minutes ago from Mill Bay, British Columbia

  @racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  x - Oilers John 🇨🇦 ✈️ (@OilersJohn) reported 1 minute ago

  @97OrangeCrush29 @ShawInfo Shaw is the worst. I switched to Telus years ago. I will never go back.

• 
  Gears to Grind (@gearstogrind) reported 4 minutes ago

  @AnthonyLacavera @globalive @FreedomMobile WIND was terrible and Freedom isn’t much better. Do you really think that having TELUS on board, while being at their mercy, is a good thing? They’ll still be competing for your customers…

• 
  Shahid Qadeer (@sqadeer) reported 4 minutes ago

  @TekSavvyBuzz @TekSavvyCSR I will ask my MP to put a ban on Teksavvy. The worst service provider . First they delayed to deliver the router and then delivered an unserviceable unit. Totally disorganized and useless company. I rather pay a bit more but stay with Roger or TELUS

• 
  Brandon Crowe *Burner (@BrandonCrowe97) reported 11 minutes ago

  @johnny4646utah @harv8704 @RogersHelps Oh buddy, if you don't know, you're letting yourself down. Contact customer service and tell him them how pissed you are. Have Telus's prices written down and ready to go. Tell them what the other guys are ready to give you today I'm watching Bill get cut in half for 2 years.

• 
  M_Website (@MikeWeb31585921) reported 11 minutes ago

  @Kittykitano @globeandmail @rcarrick Lets do an exercise: -Telus has 90,000 employees, avg of 30/hr -Their CEO made 19 million last year -Lets say the CEO should make zero dollars and the 19 million given to employees =Average Telus employee would then make 30.10/hr CEO pay is not the problem. Money printing is..

• 
  Kenneth Chan (@iamkennethchan) reported 14 minutes ago

  @rwittstock @KarmSumal @lululemon It would be nice if more of Vancouver's corporate community would help fill in the big gaps of what this city is missing (arts, big events/festivals), instead of doing things that are funded by government (👀 Jim Pattison & Telus) and/or only align with their corporate mission.

• 
  Steven Cole (@MOOGtheOptimist) reported 20 minutes ago

  @telus took a month to hook up our internet when we moved locations so they gave us a free month of service. Not a free month at all when we didn’t have access to it. Thanks for nothing Telus. Your customer service is brutal by any measure.

• 
  Bruce Shearer (@roystonbruce) reported 22 minutes ago

  @GlobalBC I accessed insured medical services though the basic Telus program, without a fee, within 3 days. Renewed prescription and requisition for blood work and ECG. Done and dusted. Not happy that I no longer have a FD (he died), but happy with the FREE Telus service!

• 
  Dallas Taylor (@dallas770) reported 24 minutes ago

  @TELUSsupport @TELUS I am canceling everything I have with this company effective immediately. Internet is turned off and is paid for. Phones never work. Customer service doesn’t listen at all. Time for a new mobility plan

• 
  Jess Tetu (@jessTetuJones) reported 24 minutes ago

  @TELUS - our biz phone lines continue to not work & your teams tell us we need to wait a week or 2 for service. Businesses can’t afford these types of interruptions & this is the 3rd time! Any other carriers able to help in #lloydminster? We have never had issues w/ @SaskTel !!