Telus Outage Report in Ottawa, Ontario
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Ottawa, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Ottawa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (46%)
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Phone (29%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map Near Ottawa, Ontario
The most recent Telus outage reports came from the following cities: Gatineau and Ottawa.
| City | Problem Type | Report Time |
|---|---|---|
 Gatineau |
Phone | |
| Ottawa |
Internet | |
| Ottawa |
Total Blackout | |
| Gatineau |
Wi-fi | |
| Gatineau |
Phone | |
| Ottawa |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Ottawa, Ontario
Latest outage, problems and issue reports in Ottawa and nearby locations:
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simon
(@stillwellgray) reported
from
Ottawa, Ontario
@TELUS Wrong geo location for this ad, no one in Ontario gives a shit
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Stefane Brunet
(@StefaneBrunet) reported
from
Rideau Gardens, Ontario
Let's put big hurt this afternoon against are hated rival Peterborough Petes this afternoon. Today home opener for home town ottawa 67's and sent them packing back down highway 7 to Peterborough this afternoon . This team has no quit #AllConnected @TELUS
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Paul McGuire
(@mcguirp) reported
from
Ottawa, Ontario
@intudes @TELUS I think they use that to their advantage. Also doesnt excuse terrible customer service @TELUSsupport
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steve
(@slaur3000) reported
from
Ottawa, Ontario
@TELUS mike’s super power would be super speed, fast enough to make the flash look slow! Section 22 row f seat 7
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Michael Suddard
(@MichaelSuddard) reported
from
Ottawa, Ontario
@Ottawa_Biker @OC_Transpo Normally I don't have any issues in the tunnels until this past week and late week before. So strange. The St Laurent Mall Telus network usually picks me up no problem. Maybe I should try that one too. 🤔
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Paul Boyer
(@PBoyer82) reported
from
Ottawa, Ontario
@TELUS fix your dang app please. I can’t pay my bill through the app because it won’t load. I either get wrong password or cannot connect to server. #help
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Paul McGuire
(@mcguirp) reported
from
Ottawa, Ontario
@JenniferNKing @TELUS @TELUSsupport That's what they said. Will never travel with a @telus phone again. Lesson learned. Terrible customer service.
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A.G.LEN
(@AmmarGlen) reported
from
Ottawa, Ontario
Hello @Rogers i had the worst experience with you in the past couple of days and i am done with you #Ottawa #Canada #bell #telus #fido everybody stay away from rogers and you will be charged extra and you wouldn’t even know unless you look for it
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Michael.L
(@OCT_Fan) reported
from
Ottawa, Ontario
@HeneinThorn I’m pretty happy with Virgin 🇨🇦 @virginmobilecan Though I’m thinking of going back to Virgin as TELUS has the worst policy re paying ones bill .
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Bram Abramson
(@bramabramson) reported
from
Hull, Québec
@Mark_Goldberg @TELUS And not just normalizing for units consumed, either: also reasonable bundle allocation & a dozen other things. Dividing aggregates by aggregates is the worst approach, except all the others -- better would be to opt out of market analysis. Which apparently has perils too. #crtc
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Paul McGuire
(@mcguirp) reported
from
Ottawa, Ontario
When told we will move to another company after our contract with @telus is over @TELUSsupport responded, this has nothing tobdovwith customer retention. I thought everything had to do with #CustomerService - there needs to be a better way!
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Patrick Kay
(@PatrickRKay) reported
from
Ottawa, Ontario
@JimWatsonOttawa is @Rogers participating to provide cellular service in the tunnel, even tho Telus is
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Vivek Dehejia
(@vdehejia) reported
from
Ottawa, Ontario
@TELUSsupport Thanks, nope I didn't transfer this and got it from Telus last fall. Worked fine till this glitch today. But just had a friend call me and it's working again now. So I assume it was perhaps network congestion or something else temporary. Anyway, all good now!
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Stacey Simmons
(@mssimmonssays) reported
from
Ottawa, Ontario
@mcguirp @TELUS It doesn't matter, they are all awful😪
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Paul McGuire
(@mcguirp) reported
from
Ottawa, Ontario
@BrennenLisa @TELUS @TELUSsupport Seems to be. First time we have had these issues with @telus really suggest not travelling with a Telus phone #buyerbeware
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antpepe
(@antpepe) reported
from
Ottawa, Ontario
@tleehumphrey @TELUS It will be good, the working from anywhere needs more bandwidth. This will help people increasing their cellphone speeds. Businesses need to recover.
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Paul McGuire
(@mcguirp) reported
from
Ottawa, Ontario
Amazing statement today by @TELUS - if you keep your phone on airplane mode while overseas you will still incur roaming charges. Only way to prevent this, leave you SIM card in Canada. Terrible #CustomerService by @TELUSsupport
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Christina
(@CJAY932) reported
from
Ottawa, Ontario
@TELUSsupport I ordered Airpods on June 11th and was told they would take 3-5 business days to arrive. Still haven’t received any updates or shipping info. HELP! @TELUS
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Chris Beeston
(@Sunston72) reported
from
Ottawa, Ontario
Bad guys score 2-1 for the @Ottawa67sHockey 2nd period. #NoQuit #AllConnected @TELUS
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Michael Suddard
(@MichaelSuddard) reported
from
Ottawa, Ontario
@Ottawa_Biker @TELUS @OC_Transpo Perhaps mine is post morning rush hour issues.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Rkn2559
(@rkn2559) reported
@m_e_f1 @TELUSsupport Still being a **** I see. That person who needs the phone to keep in touch with a 94 yr old father isn’t having a first world problem. If they also had a Telus life system that tracks the father that was also down. So yeah. Mike, its a problem for people. Grow up.
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John MD
(@John1MD) reported
2...I wonder if Telus's "My Health" virtual care app has that same problem. I wonder if Telus has specifically destabilized it's "independent-physician" used EMRs in order to my us look like liars, so that Telus can have an advantage pushing Alberta to corrupt-care medicine
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KP
(@karltoronto_kp) reported
@TELUSsupport I lost total service for 6 days and had to buy a Virgin Mobile plan to ensure I had the safety and security of service because I had such horrible responses from Telus tech support. What I learned is that if you are on a tower owned by Bell you should switch to Bell.
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Peter Scott
(@peterjscott) reported
@TELUSsupport @Telus Customer support: "I need you to stay on the line for a representative, it will be 40 minutes to an hour." NOT COOL
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Jane Barnes
(@Cocojan15) reported
@SirBenfro I had the same day yesterday. On hold for 2 hours with Telus to try and resolve same issue that happens every month. Got another promise it is resolved. Hmmm heard that one for 6 months.
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kagen ツ
(@kagenrr) reported
have yet to find a reason for the price increase with @TELUS. service reps claim that it’s to ensure the best service in canada, meanwhile the city of toronto had a data outage yesterday. telus continues to mistreat longtime customers — will have to look elsewhere.
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Dr Eamin⚓️
(@peng_dreamer) reported
@John1MD At times, our clinic also has difficulty sending faxes. We have a Telus owned EMR. Talking with fax service provider and EMR tech, there appears to be some systemic issues with the physical fax delivery route. See if you can adjust fax settings to allow for x6 tries before fail
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#blacklivesmatter maneuver🌈
(@mmusleh6) reported
@chipfranklin Oh yeah, and Bell, Telus, Rogers, but living in western Canada we are forced to go with them, and being Canadian worst internet for one of the highest rates in the world😤😤😤
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Dave hurrie
(@dave_hurrie) reported
@TELUSsupport Telus is terrible. Here in BC channel 800 CBC sound breaks up constantly Un watchable They won't fix it
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Troy Spreeuw
(@troy_spreeuw) reported
@TELUS I’ve had 6 fake robo calls today! That’s just today. You and your fellow communications giants are doing a piss poor job of fixing this issue. You CAN fix it! Do it before the public demands more regulation, or would you prefer that?