Telus Outage Report in Ottawa, Ontario

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Ottawa, Ontario

The most recent Telus outage reports came from the following cities: Ottawa, Nepean, and Greely.

City	Problem Type	Report Time
Ottawa	Total Blackout	3 days ago
Ottawa	Phone	8 days ago
Nepean	Phone	12 days ago
Ottawa	Internet	25 days ago
Ottawa	Internet	1 month ago
Greely	Phone	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

• 
  EA (@ealculumbre) reported 8 minutes ago from Ottawa, Ontario

  As long as I’m on LTE my #Ottawa reception is at 1 bar and reception extremely choppy. When changed to 3G service goes up to 2/3 bars & audio conversations became possible. - We shouldn’t have to choose between the two @TELUS @TELUSsupport

• 
  Will O'Neill (@wtoneill) reported 11 minutes ago from Ottawa, Ontario

  @TELUS should market a home security service that blocks the daily ads I receive from Telus for their home security service.

• 
  Michael.L (@OCT_Fan) reported 11 minutes ago from Ottawa, Ontario

  @HeneinThorn I’m pretty happy with Virgin 🇨🇦 @virginmobilecan Though I’m thinking of going back to Virgin as TELUS has the worst policy re paying ones bill .

• 
  𝕜ꪖ𝕥 ꪀꪖડડ (@kittkat9688) reported 11 minutes ago from Ottawa, Ontario

  @TELUS your website sucks...being forced to change my plan online to avoid a surcharge yet the website won't let me...

• 
  EA (@ealculumbre) reported 12 minutes ago from Ottawa, Ontario

  @TELUSsupport I can confirm this is happening in #Ottawa area codes starting with K1Y. Please bring this up to management - Telus tech support has already acknowledged the issue and now we’d like to see it resolved. Keep us posted with steps your taking to resolve it.

• 
  Dave D Garand (@DaveInBlackburn) reported 12 minutes ago from Ottawa, Ontario

  My #Telus phone service is kaput, anyone else?

• 
  Vivek Dehejia (@vdehejia) reported 21 minutes ago from Ottawa, Ontario

  @TELUSsupport Thanks, nope I didn't transfer this and got it from Telus last fall. Worked fine till this glitch today. But just had a friend call me and it's working again now. So I assume it was perhaps network congestion or something else temporary. Anyway, all good now!

• 
  Eric Goodwin (@auxonic) reported 23 minutes ago from Ottawa, Ontario

  @TELUS I support government owned and operated infrastructure because the big telcos like you refuse to invest in it. You’re looking for a handout and to that I say “shove off”

• 
  Paul Boyer (@PBoyer82) reported 32 minutes ago from Ottawa, Ontario

  @TELUS fix your dang app please. I can’t pay my bill through the app because it won’t load. I either get wrong password or cannot connect to server. #help

• 
  Heather Badenoch 💉💉💉 (@HeatherBadenoch) reported 33 minutes ago from Ottawa, Ontario

  @mrabson Any chance you’re on Telus or Koodo? Their free Call Control service blocks robocalls. I haven’t had one in more than a year.

• 
  Eric Goodwin (@auxonic) reported 36 minutes ago from Ottawa, Ontario

  @human3500 @ALL_CAPS Lol... do we have an approach? Other than telus/bell looking for handouts to marginally improve poor service

• 
  Christina (@CJAY932) reported 39 minutes ago from Ottawa, Ontario

  @TELUSsupport I ordered Airpods on June 11th and was told they would take 3-5 business days to arrive. Still haven’t received any updates or shipping info. HELP! @TELUS

• 
  David McGuffin (@mcguffindavid) reported 41 minutes ago from Chelsea, Quebec

  @perreaux I ultimately quit Bell mobility and went to Telus for a variety of reasons which could be summed up as “I really didn’t feel like they gave a crap if I was a customer or not.” So far Telus feels more attentive. Kind of like the difference between Air Canada and WestJet.

• 
  Bram Abramson (@bramabramson) reported 42 minutes ago from Hull, Quebec

  @Mark_Goldberg @TELUS And not just normalizing for units consumed, either: also reasonable bundle allocation & a dozen other things. Dividing aggregates by aggregates is the worst approach, except all the others -- better would be to opt out of market analysis. Which apparently has perils too. #crtc

• 
  antpepe (@antpepe) reported 43 minutes ago from Ottawa, Ontario

  @tleehumphrey @TELUS It will be good, the working from anywhere needs more bandwidth. This will help people increasing their cellphone speeds. Businesses need to recover.

• 
  Eric Goodwin (@auxonic) reported 43 minutes ago from Ottawa, Ontario

  @ALL_CAPS @TELUS How about cut off all incumbents from new spectrum auctions until there’s fibre literally every damn place.

• 
  Paul Atkinson 🇨🇦 (@Paulysworld) reported 45 minutes ago from Gatineau, Quebec

  @mikesbloggity @jkenney @shandro It's their plan to privatize for $ healthcare. They only care about $ & the wealthy. They gut AB healthcare, fire 11k during a pandemic, refuse to shut down, go MIA, & will "suddenly" come up with a "private sector" (Telus health) solution... this is skulduggery they're Ghouls.

• 
  ambivalent_one (@ambivalent_one) reported 47 minutes ago from Ottawa, Ontario

  Hi @madebygoogle I love my Pixel 6 Pro but it's by far the phone with the worst signal strength I've had in my area. @koodo and @TELUS both have low signal normally but of the phone I've had this is the only one that has dropped calls and gone offline. I'm in the burbs.

• 
  simon (@stillwellgray) reported 51 minutes ago from Ottawa, Ontario

  @TELUS Wrong geo location for this ad, no one in Ontario gives a shit

• 
  ambivalent_one (@ambivalent_one) reported 54 minutes ago from Ottawa, Ontario

  Hi @koodo! I'm wondering what I can do about consistently low cell reception at home. I get poor audio on calls, dropped calls and often calls go right to voicemail. This isn't new, it been gradually getting worse over the last couple of years. It's also affecting the Telus cells

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  🏳️‍🌈Mike(Formally Mag00)🇨🇦🏴‍☠️ (@PhattyMkracken) reported 4 minutes ago

  @TELUS @TELUSsupport yall disconnected my phone even after I payed the bill help me out

• 
  TELUS Support (@TELUSsupport) reported 4 minutes ago

  @Brand_scientist I see. This doesn't appear to belong to our customer care nor to our sales department, we recommend to add the phone number to the block list. Did you get in the past any calls from TELUS sales department?

• 
  Kim-Ella (@kimellawinter) reported 8 minutes ago

  @TELUS Just lost a customer of 22 years! Tried many times to resolve my issues, only to be told to basically suck it up. No thanks! I’ll go elsewhere.

• 
  Dex 🏆 (@ManUtdPS) reported 8 minutes ago

  @Bell Bell sucks, moving to @TELUS

• 
  Princess Shredder (@SharaiShredder) reported 9 minutes ago

  Dear @TELUS please STOP the fraudulent CRA & etc calls I receive multiple times a day or REDUCE my bill. I am very done with this nonsense. I shouldn’t have to put my phone on silent to avoid this crap. PAY ME.

• 
  Justice Beaver (@DildoSchwaggi19) reported 11 minutes ago

  @SPhillipsAB @TELUS @telusmobility Telus sucks for home services too. I signed a two year contract and 3 months later my bills went up 30% and they said “oops”

• 
  Sarcastic Honey 🍁 #NeverVoteConservative (@SarcasticHoney) reported 13 minutes ago

  @SPhillipsAB @TELUS @telusmobility Contact them and give them a chance to fix it. Their cell service range is better than any of the other ones and nothing worse than going out of town and you lose service, especially if you cannot reach your kids.

• 
  Tobin Elliott - Horror Guy (@TheHorrorGuy91) reported 14 minutes ago

  Meanwhile, Samsung says, "sorry, it's a TELUS issue. Talk to them. Or cancel your order through them, order through us! But we still won't be able to tell you exactly how long you'll wait." What happened to customer support?

• 
  Erin G. (@GordoMacguire) reported 15 minutes ago

  Cancelled an update on my phone, jumped into the last presentation of my semester. Came back to $50 in charges because apparently on the new 13’s you have to go in and cancel auto downloads… @Apple @TELUS #pissedoffstudent

• 
  Tobin Elliott - Horror Guy (@TheHorrorGuy91) reported 18 minutes ago

  @TELUSsupport @SamsungMobile The most I've gotten from TELUS is, "we can see the order, but we're waiting on Samsung" And their twitter support has ghosted me...twice.