Telus Outage Report in Ottawa, Ontario
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Ottawa, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Ottawa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 10: Problems at Telus
Telus is having issues since 01:20 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (52%)
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Phone (24%)
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Wi-fi (10%)
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TV (7%)
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Total Blackout (4%)
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E-mail (3%)
Live Outage Map Near Ottawa, Ontario
The most recent Telus outage reports came from the following cities: Ottawa.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Internet | |
| Ottawa |
Phone | |
| Ottawa |
Phone | |
| Ottawa |
Phone | |
| Ottawa |
Total Blackout | |
| Ottawa |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Ottawa, Ontario
Latest outage, problems and issue reports in Ottawa and nearby locations:
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Michael Suddard
(@MichaelSuddard) reported
from
Ottawa, Ontario
@Ottawa_Biker @OC_Transpo Normally I don't have any issues in the tunnels until this past week and late week before. So strange. The St Laurent Mall Telus network usually picks me up no problem. Maybe I should try that one too. 🤔
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Paul McGuire
(@mcguirp) reported
from
Ottawa, Ontario
When told we will move to another company after our contract with @telus is over @TELUSsupport responded, this has nothing tobdovwith customer retention. I thought everything had to do with #CustomerService - there needs to be a better way!
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simon
(@stillwellgray) reported
from
Ottawa, Ontario
@TELUS Wrong geo location for this ad, no one in Ontario gives a shit
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Dave D Garand
(@DaveInBlackburn) reported
from
Ottawa, Ontario
My #Telus phone service is kaput, anyone else?
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Eric Goodwin
(@auxonic) reported
from
Ottawa, Ontario
@ALL_CAPS @TELUS How about cut off all incumbents from new spectrum auctions until there’s fibre literally every damn place.
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Paul Boyer
(@PBoyer82) reported
from
Ottawa, Ontario
@TELUS fix your dang app please. I can’t pay my bill through the app because it won’t load. I either get wrong password or cannot connect to server. #help
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Paul Atkinson 🇨🇦
(@Paulysworld) reported
from
Gatineau, Québec
@mikesbloggity @jkenney @shandro It's their plan to privatize for $ healthcare. They only care about $ & the wealthy. They gut AB healthcare, fire 11k during a pandemic, refuse to shut down, go MIA, & will "suddenly" come up with a "private sector" (Telus health) solution... this is skulduggery they're Ghouls.
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antpepe
(@antpepe) reported
from
Ottawa, Ontario
@tleehumphrey @TELUS It will be good, the working from anywhere needs more bandwidth. This will help people increasing their cellphone speeds. Businesses need to recover.
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Michael Suddard
(@MichaelSuddard) reported
from
Ottawa, Ontario
@Ottawa_Biker @TELUS @OC_Transpo Perhaps mine is post morning rush hour issues.
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Eric Goodwin
(@auxonic) reported
from
Ottawa, Ontario
@TELUS I support government owned and operated infrastructure because the big telcos like you refuse to invest in it. You’re looking for a handout and to that I say “shove off”
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Patrick Kay
(@PatrickRKay) reported
from
Ottawa, Ontario
@JimWatsonOttawa is @Rogers participating to provide cellular service in the tunnel, even tho Telus is
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Paul McGuire
(@mcguirp) reported
from
Ottawa, Ontario
@JenniferNKing @TELUS @TELUSsupport That's what they said. Will never travel with a @telus phone again. Lesson learned. Terrible customer service.
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Paul McGuire
(@mcguirp) reported
from
Ottawa, Ontario
@BrennenLisa @TELUS @TELUSsupport Seems to be. First time we have had these issues with @telus really suggest not travelling with a Telus phone #buyerbeware
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Vivek Dehejia
(@vdehejia) reported
from
Ottawa, Ontario
@TELUSsupport Thanks, nope I didn't transfer this and got it from Telus last fall. Worked fine till this glitch today. But just had a friend call me and it's working again now. So I assume it was perhaps network congestion or something else temporary. Anyway, all good now!
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Bram Abramson
(@bramabramson) reported
from
Hull, Québec
@Mark_Goldberg @TELUS And not just normalizing for units consumed, either: also reasonable bundle allocation & a dozen other things. Dividing aggregates by aggregates is the worst approach, except all the others -- better would be to opt out of market analysis. Which apparently has perils too. #crtc
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Stefane Brunet
(@StefaneBrunet) reported
from
Rideau Gardens, Ontario
Let's put big hurt this afternoon against are hated rival Peterborough Petes this afternoon. Today home opener for home town ottawa 67's and sent them packing back down highway 7 to Peterborough this afternoon . This team has no quit #AllConnected @TELUS
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Stacey Simmons
(@mssimmonssays) reported
from
Ottawa, Ontario
@mcguirp @TELUS It doesn't matter, they are all awful😪
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Christina
(@CJAY932) reported
from
Ottawa, Ontario
@TELUSsupport I ordered Airpods on June 11th and was told they would take 3-5 business days to arrive. Still haven’t received any updates or shipping info. HELP! @TELUS
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Paul McGuire
(@mcguirp) reported
from
Ottawa, Ontario
Amazing statement today by @TELUS - if you keep your phone on airplane mode while overseas you will still incur roaming charges. Only way to prevent this, leave you SIM card in Canada. Terrible #CustomerService by @TELUSsupport
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Michael.L
(@OCT_Fan) reported
from
Ottawa, Ontario
@HeneinThorn I’m pretty happy with Virgin 🇨🇦 @virginmobilecan Though I’m thinking of going back to Virgin as TELUS has the worst policy re paying ones bill .
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Smith
(@Steve_Smith_AB) reported
@wallamitt Telus Sourcing Solutions took over Calgary AHS’s Human Resources and OH&S depts about 15 years ago. Their office was in Burnaby and services outsourced offshore. Service was awful, as is everything Telus. I’m sure if that agreement is still in place. Lots of grift afoot.
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Chance 🍀
(@catperchance) reported
@telus Please help @SAFEteamrescue rescue more cats!
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𝙰.𝙼.𝚂. 🇨🇦
(@a_m_s_ns) reported
It appears it's time for my bi-weekly complaint to @TELUS I'm back on high speed... Internet is still "sticking" on *everything*. Have to keep turning Airplane Mode on and off to clear it. Do you have any suggestions??!
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Cyprich Media
(@cyprichmedia) reported
1) Dear @TELUS, your company @koodo is ignoring my requests to resolve their continued, unethical billing of my wife's phone which she hasn't used in over a year. She is permanently disabled and can't use the phone and Koodo won't let me cancel her phone ...
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BigMike🤙🏽 CookieMonstaForever 💕CultOfRezz💜🖖🏽
(@BigWhiteMikeG) reported
is @TELUS getting as bad as rogers now. site to login to my telus doesn’t work. you guys charge late fees but received payment before charges could apply changing password doesn’t work either which is stellar A for effort i guess????
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Lisa P 👣
(@nslisa) reported
@SandyPembroke I live on the other side of the Bay. We tried Rodgers, coverage was awful. Telus coverage was sketchy here as well. Currently we have Bell, no issues with coverage. We have friends with Koodoo, Eastlink and Virgin everyone is pleased with their service, no coverage issues.
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Rasta™🎧►𝕀 𝕕𝕠 𝕒𝕝𝕝 𝕞𝕪 𝕠𝕨𝕟 𝕤𝕥𝕦𝕟𝕥𝕤◄⚓
(@rastasack) reported
@SandyPembroke @lisaolie Hey, I don't have Bell, Rogers, Telus or any carrier in most of Halifax Rural. At one time, I had dual sims and my GPS to mark possible 8 foot strips on the #7. I have CAA and have had to walk to a signal to call them. #Bell shows a false coverage map, then sells to other 2
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Nikki Stafford
(@nikki_stafford) reported
For the record, I tweeted that on my @TELUS network phone because @rogers is down everywhere in my house. AGAIN.
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Babylon Beaver
(@Babylon_Beaver) reported
@Eric_OTooleMP For better reception, twist your vaxxed arm in the direction most open. Should help with the microchip getting a better signal. Also, Telus sells boosters you can attach to your arm.
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YVR Housing*
(@YVRHousing) reported
@mssinenomine Telus and Shaw offer this already, so I wouldn't be surprised if this were opposed since there is "no problem to solve". US I don't remember having the free hotspots like Vancouver has