Telus Outage Report in Ottawa, Ontario

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Ottawa, Ontario

The most recent Telus outage reports came from the following cities: Ottawa, Nepean, and Greely.

City	Problem Type	Report Time
Ottawa	Total Blackout	6 days ago
Ottawa	Phone	11 days ago
Nepean	Phone	15 days ago
Ottawa	Internet	28 days ago
Ottawa	Internet	1 month ago
Greely	Phone	2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

• 
  Paul McGuire (@mcguirp) reported 29 seconds ago from Ottawa, Ontario

  When told we will move to another company after our contract with @telus is over @TELUSsupport responded, this has nothing tobdovwith customer retention. I thought everything had to do with #CustomerService - there needs to be a better way!

• 
  Paul McGuire (@mcguirp) reported 6 minutes ago from Ottawa, Ontario

  Amazing statement today by @TELUS - if you keep your phone on airplane mode while overseas you will still incur roaming charges. Only way to prevent this, leave you SIM card in Canada. Terrible #CustomerService by @TELUSsupport

• 
  steve (@slaur3000) reported 9 minutes ago from Ottawa, Ontario

  @TELUS mike’s super power would be super speed, fast enough to make the flash look slow! Section 22 row f seat 7

• 
  Paul McGuire (@mcguirp) reported 9 minutes ago from Ottawa, Ontario

  @JenniferNKing @TELUS @TELUSsupport That's what they said. Will never travel with a @telus phone again. Lesson learned. Terrible customer service.

• 
  A.G.LEN (@AmmarGlen) reported 10 minutes ago from Ottawa, Ontario

  Hello @Rogers i had the worst experience with you in the past couple of days and i am done with you #Ottawa #Canada #bell #telus #fido everybody stay away from rogers and you will be charged extra and you wouldn’t even know unless you look for it

• 
  antpepe (@antpepe) reported 13 minutes ago from Ottawa, Ontario

  @tleehumphrey @TELUS It will be good, the working from anywhere needs more bandwidth. This will help people increasing their cellphone speeds. Businesses need to recover.

• 
  Michael Suddard (@MichaelSuddard) reported 16 minutes ago from Ottawa, Ontario

  @Ottawa_Biker @OC_Transpo Normally I don't have any issues in the tunnels until this past week and late week before. So strange. The St Laurent Mall Telus network usually picks me up no problem. Maybe I should try that one too. 🤔

• 
  Stacey Simmons (@mssimmonssays) reported 32 minutes ago from Ottawa, Ontario

  @mcguirp @TELUS It doesn't matter, they are all awful😪

• 
  Paul Boyer (@PBoyer82) reported 33 minutes ago from Ottawa, Ontario

  @TELUS fix your dang app please. I can’t pay my bill through the app because it won’t load. I either get wrong password or cannot connect to server. #help

• 
  Stefane Brunet (@StefaneBrunet) reported 35 minutes ago from Rideau Gardens, Ontario

  Let's put big hurt this afternoon against are hated rival Peterborough Petes this afternoon. Today home opener for home town ottawa 67's and sent them packing back down highway 7 to Peterborough this afternoon . This team has no quit #AllConnected @TELUS

• 
  simon (@stillwellgray) reported 35 minutes ago from Ottawa, Ontario

  @TELUS Wrong geo location for this ad, no one in Ontario gives a shit

• 
  Paul McGuire (@mcguirp) reported 39 minutes ago from Ottawa, Ontario

  @BrennenLisa @TELUS @TELUSsupport Seems to be. First time we have had these issues with @telus really suggest not travelling with a Telus phone #buyerbeware

• 
  Christina (@CJAY932) reported 42 minutes ago from Ottawa, Ontario

  @TELUSsupport I ordered Airpods on June 11th and was told they would take 3-5 business days to arrive. Still haven’t received any updates or shipping info. HELP! @TELUS

• 
  Bram Abramson (@bramabramson) reported 46 minutes ago from Hull, Quebec

  @Mark_Goldberg @TELUS And not just normalizing for units consumed, either: also reasonable bundle allocation & a dozen other things. Dividing aggregates by aggregates is the worst approach, except all the others -- better would be to opt out of market analysis. Which apparently has perils too. #crtc

• 
  Paul McGuire (@mcguirp) reported 47 minutes ago from Ottawa, Ontario

  @intudes @TELUS I think they use that to their advantage. Also doesnt excuse terrible customer service @TELUSsupport

• 
  Chris Beeston (@Sunston72) reported 48 minutes ago from Ottawa, Ontario

  Bad guys score 2-1 for the @Ottawa67sHockey 2nd period. #NoQuit #AllConnected @TELUS

• 
  Patrick Kay (@PatrickRKay) reported 48 minutes ago from Ottawa, Ontario

  @JimWatsonOttawa is @Rogers participating to provide cellular service in the tunnel, even tho Telus is

• 
  Michael.L (@OCT_Fan) reported 49 minutes ago from Ottawa, Ontario

  @HeneinThorn I’m pretty happy with Virgin 🇨🇦 @virginmobilecan Though I’m thinking of going back to Virgin as TELUS has the worst policy re paying ones bill .

• 
  Vivek Dehejia (@vdehejia) reported 56 minutes ago from Ottawa, Ontario

  @TELUSsupport Thanks, nope I didn't transfer this and got it from Telus last fall. Worked fine till this glitch today. But just had a friend call me and it's working again now. So I assume it was perhaps network congestion or something else temporary. Anyway, all good now!

• 
  Michael Suddard (@MichaelSuddard) reported 59 minutes ago from Ottawa, Ontario

  @Ottawa_Biker @TELUS @OC_Transpo Perhaps mine is post morning rush hour issues.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  sandy procter (@SandyProcter) reported 5 minutes ago

  bought a iphone specfically for my mom for medical emerg,power failure and to reach me in the event she has a need to reach me -tons of money since June - the system was weird & periodic - many roaming charges -'she's on the border-end story -Telus is in a 'black zone' WTF 1/2

• 
  TanyaK (@TaLoKend) reported 5 minutes ago

  Seriously @TELUS @TELUSsupport your app to manage channels has been down all day. Do you not monitor this stuff? Why the heck am I paying for low level service?

• 
  Bure’s Roller Blades (@BuresBlades) reported 11 minutes ago

  @TELUSsupport Hey Telus, I have internet issues, have called three times this morning, but after prompts, it starts dialling someone to talk to and rings and rings and rings, then I get disconnected. It would be great to be able to chat to someone! Cheers

• 
  Kebby 🥐⚓🐠🕊️🪄 (@Kebby_Kebs) reported 11 minutes ago

  @MikahSmiles damn Telus being hella sus to me

• 
  RyM1ra (@RyanM1randa) reported 13 minutes ago

  @MKritch @RogersHelps Good to know. Im only with @RogersHelps cuz of corporate discount. We now offer Telus. Going to look into it cuz the network is sooo 💩💩💩

• 
  @Thoughts_ByMe (@ThoughtsByMe6) reported 17 minutes ago

  @Telus you contracted out an ******* group of telemarketers. They called me back 3x after I politely declined any offers & hung up.. to tell me “to explain why” & “don’t hang up on me” ...if they call again, i WON’T be so nice this time. 🖕

• 
  Mel Orenstein (@MelOrenstein1) reported 19 minutes ago

  @TELUSsupport Just on hold with Telus Mobility customer service for the last 40 minutes. Disappointing I don’t recommend Switching to them it seems they really don’t care about their customers. If they did they would allocate the proper resources

• 
  Kirsten Alyssa 🪴🤍 (@kirsten__alyssa) reported 20 minutes ago

  @KrawcH_ @TELUS I hate them lol. Finally done with their stupid company

• 
  Spartan Team Astral (@AstralSpartan) reported 21 minutes ago

  @telus you’re useless. Absolutely the worst.

• 
  Engr. Alex Hernandez (@itsmealexmigz) reported 23 minutes ago

  @TELUS has the worst service for internet. I am a loyal customer for 4yrs, and then they take your line for a new client, leaving my family without net for 3days and it’s still counting I’ll change into another ISP if they won’t compensate us for the inconvenience they caused.