Telus outages and service status in Ottawa, Ontario
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Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around Ottawa, including 0 direct reports.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Ottawa, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Community Discussion
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Telus Issues Reports Near Ottawa, Ontario
Latest outage, problems and issue reports in Ottawa and nearby locations:
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David McGuffin (@mcguffindavid) reported from Chelsea, Quebec@perreaux I ultimately quit Bell mobility and went to Telus for a variety of reasons which could be summed up as “I really didn’t feel like they gave a crap if I was a customer or not.” So far Telus feels more attentive. Kind of like the difference between Air Canada and WestJet.
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Michael.L (@OCT_Fan) reported from Ottawa, Ontario@HeneinThorn I’m pretty happy with Virgin 🇨🇦 @virginmobilecan Though I’m thinking of going back to Virgin as TELUS has the worst policy re paying ones bill .
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Michael Suddard (@MichaelSuddard) reported from Ottawa, Ontario@Ottawa_Biker @TELUS @OC_Transpo Perhaps mine is post morning rush hour issues.
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Chris Beeston (@Sunston72) reported from Ottawa, OntarioBad guys score 2-1 for the @Ottawa67sHockey 2nd period. #NoQuit #AllConnected @TELUS
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Christina (@CJAY932) reported from Ottawa, Ontario@TELUSsupport I ordered Airpods on June 11th and was told they would take 3-5 business days to arrive. Still haven’t received any updates or shipping info. HELP! @TELUS
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Paul McGuire (@mcguirp) reported from Ottawa, Ontario@BrennenLisa @TELUS @TELUSsupport Seems to be. First time we have had these issues with @telus really suggest not travelling with a Telus phone #buyerbeware
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Eric Goodwin (@auxonic) reported from Ottawa, Ontario@TELUS I support government owned and operated infrastructure because the big telcos like you refuse to invest in it. You’re looking for a handout and to that I say “shove off”
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Eric Goodwin (@auxonic) reported from Ottawa, Ontario@ALL_CAPS @TELUS How about cut off all incumbents from new spectrum auctions until there’s fibre literally every damn place.
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Paul Boyer (@PBoyer82) reported from Ottawa, Ontario@TELUS fix your dang app please. I can’t pay my bill through the app because it won’t load. I either get wrong password or cannot connect to server. #help
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Paul McGuire (@mcguirp) reported from Ottawa, OntarioWhen told we will move to another company after our contract with @telus is over @TELUSsupport responded, this has nothing tobdovwith customer retention. I thought everything had to do with #CustomerService - there needs to be a better way!
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ambivalent_one (@ambivalent_one) reported from Ottawa, OntarioHi @madebygoogle I love my Pixel 6 Pro but it's by far the phone with the worst signal strength I've had in my area. @koodo and @TELUS both have low signal normally but of the phone I've had this is the only one that has dropped calls and gone offline. I'm in the burbs.
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EA (@ealculumbre) reported from Ottawa, Ontario@TELUSsupport I can confirm this is happening in #Ottawa area codes starting with K1Y. Please bring this up to management - Telus tech support has already acknowledged the issue and now we’d like to see it resolved. Keep us posted with steps your taking to resolve it.
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Paul McGuire (@mcguirp) reported from Ottawa, OntarioAmazing statement today by @TELUS - if you keep your phone on airplane mode while overseas you will still incur roaming charges. Only way to prevent this, leave you SIM card in Canada. Terrible #CustomerService by @TELUSsupport
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antpepe (@antpepe) reported from Ottawa, Ontario@tleehumphrey @TELUS It will be good, the working from anywhere needs more bandwidth. This will help people increasing their cellphone speeds. Businesses need to recover.
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Paul Atkinson 🇨🇦 (@Paulysworld) reported from Gatineau, Quebec@mikesbloggity @jkenney @shandro It's their plan to privatize for $ healthcare. They only care about $ & the wealthy. They gut AB healthcare, fire 11k during a pandemic, refuse to shut down, go MIA, & will "suddenly" come up with a "private sector" (Telus health) solution... this is skulduggery they're Ghouls.
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simon (@stillwellgray) reported from Ottawa, Ontario@TELUS Wrong geo location for this ad, no one in Ontario gives a shit
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A.G.LEN (@AmmarGlen) reported from Ottawa, OntarioHello @Rogers i had the worst experience with you in the past couple of days and i am done with you #Ottawa #Canada #bell #telus #fido everybody stay away from rogers and you will be charged extra and you wouldn’t even know unless you look for it
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Will O'Neill (@wtoneill) reported from Ottawa, Ontario@TELUS should market a home security service that blocks the daily ads I receive from Telus for their home security service.
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steve (@slaur3000) reported from Ottawa, Ontario@TELUS mike’s super power would be super speed, fast enough to make the flash look slow! Section 22 row f seat 7
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Michael Suddard (@MichaelSuddard) reported from Ottawa, Ontario@Ottawa_Biker @OC_Transpo Normally I don't have any issues in the tunnels until this past week and late week before. So strange. The St Laurent Mall Telus network usually picks me up no problem. Maybe I should try that one too. 🤔
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Connor (@ConnorsCompShow) reported- On 8/6/25, I also just so happened to be going northbound on SWRT; though I heard (& caught a clip of) other people's phones getting bad WPAs from ~20 km away at Osborne Stn, the Telus cells in the area behaved properly at that time. It wasn't until Nairn that I busted 116222.
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Kar (@HabsGirl09) reportedTelus customer service is the absolute worst
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J7Wildcard (@J7Wildcard) reported@VanIsleInvestor @TELUS I signed up a few months ago, no issues, reasonable price. My wife is trying to sign up now. Couple days in and still having issues and the rates are up with less data. New boss man making changes.
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ben d (@bend559054) reportedI should have said Telus slashed dividend 55% from $1.67 to .$0.75 , this drove the stock down, but we all knew this was going to happen, but EPS was $0.16 but consensus wanted $0.22, a big drop.
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Mark Lines (@chooseyourwow) reportedI can't remember who said that the only free lunch is diversification, but even though I got my *** kicked with Telus $T.TO today still made some bank with some of my anchors $GWO and $POW. Some of my holdings have gone up 3x what I am down in Telus so perspective helps. Keep calm and invest anon
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Primary Care Alberta (@PrimaryCareAB) reportedTELUS is experiencing a major outage with their toll-free network that is impacting Health Link 811 and Poison and Drug Information Service (PADIS) within certain areas in the southern part of the province. 1/2
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Bodhi1717 (@PaulWar76911334) reported@MPelletierCIO Are you going to double down on Telus seems a corrrolary to me
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Mr. Dan Wolfe Foscarini 🇺🇸🇨🇦🇮🇹 (@competentmen) reported@Starlink UPDATE: Been on @Starlink for the last week 100% ... did some tests, interesting results... Since I use a vpn and wireguard for work, I tested the speed of the connections... Fiber Optic from @telus is way faster without the vpn, but I can't do that for work.... Starlink was faster then the optic on the vpn... I don't really have an idea as to why, I do know that I am physically close to the main trunk lines and main pbx for the area, so that might have a lot to do with it... more switches to deal with in vpn mode via optic, less with starlink. This was actually surprising for me. So as far as wireguard+vpn starlink wins for sure. But... I still have an issue with the billing office being in Canada, and randomizing the mac address is still a problem, but that one might be just the way I have configured things, will look more into it. As for the canada connection, that might be solved later via some changes that are coming for us as a family. we'll see.
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Mark Burge (@markeburge) reportedMe: I can’t access the internet and it’s clear the modem is the issue- there have been no physical changes of where the router has been for the past five years and it’s worked fine and it stopped randomly at 9pm on a Wednesday. Telus: we’re going to waste an hour on the phone
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funkanelli (@funkanelli2211) reported@TELUSsupport I was a Telus Business Internet subscriber that sought to have the svc moved to a location 5 min away and was told the svc was not avail @ that location. Since this was part of a physical move I tried to cancel svc but was told I had to pay the entire 2 yr contract