Telus Outage Report in Ottawa, Ontario

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (13%)
• TV (7%)
• E-mail (5%)
• Total Blackout (5%)

Live Outage Map Near Ottawa, Ontario

The most recent Telus outage reports came from the following cities: Ottawa, Nepean, and Greely.

City	Problem Type	Report Time
Ottawa	Total Blackout	2 days ago
Ottawa	Phone	7 days ago
Nepean	Phone	11 days ago
Ottawa	Internet	24 days ago
Ottawa	Internet	1 month ago
Greely	Phone	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

• 
  Christina (@CJAY932) reported 27 seconds ago from Ottawa, Ontario

  @TELUSsupport I ordered Airpods on June 11th and was told they would take 3-5 business days to arrive. Still haven’t received any updates or shipping info. HELP! @TELUS

• 
  Stacey Simmons (@mssimmonssays) reported 33 seconds ago from Ottawa, Ontario

  @mcguirp @TELUS It doesn't matter, they are all awful😪

• 
  simon (@stillwellgray) reported 2 minutes ago from Ottawa, Ontario

  @TELUS Wrong geo location for this ad, no one in Ontario gives a shit

• 
  Michael Suddard (@MichaelSuddard) reported 6 minutes ago from Ottawa, Ontario

  @Ottawa_Biker @TELUS @OC_Transpo Perhaps mine is post morning rush hour issues.

• 
  Paul McGuire (@mcguirp) reported 12 minutes ago from Ottawa, Ontario

  @BrennenLisa @TELUS @TELUSsupport Seems to be. First time we have had these issues with @telus really suggest not travelling with a Telus phone #buyerbeware

• 
  antpepe (@antpepe) reported 13 minutes ago from Ottawa, Ontario

  @tleehumphrey @TELUS It will be good, the working from anywhere needs more bandwidth. This will help people increasing their cellphone speeds. Businesses need to recover.

• 
  Paul McGuire (@mcguirp) reported 14 minutes ago from Ottawa, Ontario

  Amazing statement today by @TELUS - if you keep your phone on airplane mode while overseas you will still incur roaming charges. Only way to prevent this, leave you SIM card in Canada. Terrible #CustomerService by @TELUSsupport

• 
  Stefane Brunet (@StefaneBrunet) reported 14 minutes ago from Rideau Gardens, Ontario

  Let's put big hurt this afternoon against are hated rival Peterborough Petes this afternoon. Today home opener for home town ottawa 67's and sent them packing back down highway 7 to Peterborough this afternoon . This team has no quit #AllConnected @TELUS

• 
  Chris Beeston (@Sunston72) reported 15 minutes ago from Ottawa, Ontario

  Bad guys score 2-1 for the @Ottawa67sHockey 2nd period. #NoQuit #AllConnected @TELUS

• 
  Michael.L (@OCT_Fan) reported 16 minutes ago from Ottawa, Ontario

  @HeneinThorn I’m pretty happy with Virgin 🇨🇦 @virginmobilecan Though I’m thinking of going back to Virgin as TELUS has the worst policy re paying ones bill .

• 
  Paul McGuire (@mcguirp) reported 28 minutes ago from Ottawa, Ontario

  @JenniferNKing @TELUS @TELUSsupport That's what they said. Will never travel with a @telus phone again. Lesson learned. Terrible customer service.

• 
  A.G.LEN (@AmmarGlen) reported 30 minutes ago from Ottawa, Ontario

  Hello @Rogers i had the worst experience with you in the past couple of days and i am done with you #Ottawa #Canada #bell #telus #fido everybody stay away from rogers and you will be charged extra and you wouldn’t even know unless you look for it

• 
  Bram Abramson (@bramabramson) reported 31 minutes ago from Hull, Quebec

  @Mark_Goldberg @TELUS And not just normalizing for units consumed, either: also reasonable bundle allocation & a dozen other things. Dividing aggregates by aggregates is the worst approach, except all the others -- better would be to opt out of market analysis. Which apparently has perils too. #crtc

• 
  steve (@slaur3000) reported 34 minutes ago from Ottawa, Ontario

  @TELUS mike’s super power would be super speed, fast enough to make the flash look slow! Section 22 row f seat 7

• 
  Paul McGuire (@mcguirp) reported 39 minutes ago from Ottawa, Ontario

  @intudes @TELUS I think they use that to their advantage. Also doesnt excuse terrible customer service @TELUSsupport

• 
  Paul Boyer (@PBoyer82) reported 40 minutes ago from Ottawa, Ontario

  @TELUS fix your dang app please. I can’t pay my bill through the app because it won’t load. I either get wrong password or cannot connect to server. #help

• 
  Michael Suddard (@MichaelSuddard) reported 42 minutes ago from Ottawa, Ontario

  @Ottawa_Biker @OC_Transpo Normally I don't have any issues in the tunnels until this past week and late week before. So strange. The St Laurent Mall Telus network usually picks me up no problem. Maybe I should try that one too. 🤔

• 
  Paul McGuire (@mcguirp) reported 51 minutes ago from Ottawa, Ontario

  When told we will move to another company after our contract with @telus is over @TELUSsupport responded, this has nothing tobdovwith customer retention. I thought everything had to do with #CustomerService - there needs to be a better way!

• 
  Patrick Kay (@PatrickRKay) reported 58 minutes ago from Ottawa, Ontario

  @JimWatsonOttawa is @Rogers participating to provide cellular service in the tunnel, even tho Telus is

• 
  Vivek Dehejia (@vdehejia) reported 58 minutes ago from Ottawa, Ontario

  @TELUSsupport Thanks, nope I didn't transfer this and got it from Telus last fall. Worked fine till this glitch today. But just had a friend call me and it's working again now. So I assume it was perhaps network congestion or something else temporary. Anyway, all good now!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  MacT & Lowe (@OilersonMars) reported 3 minutes ago

  @ShawInfo Cancel everything shaw! Paid the extra for the customer service. Buy as of today your customer service proved to be no better if not worse than telus! Bye bye!

• 
  Tibalt Ablaze. (@Ansovald) reported 7 minutes ago

  @RogersHelps @mc62210343 @Madderlinee And I thought your cell service sucked hard... glad I dumped you and went to telus 4 years ago.

• 
  Avery Johnson (@johnsonave) reported 9 minutes ago

  @darienm2 I live in Allard too and my service suuuuucks 😩😩😩 although tbh it’s been a lot better since I got the iPhone 12, so I see what Telus is playing at 💰

• 
  Dahlia Woods✳️RISE UP! (@RdLessTrvled) reported 10 minutes ago

  @Kromski1 @ShawInfo Our internet has gone wonky too, their solution is always 'fibre'. I refused them entry onto my property when they laid the cables, so nope! Copper has worked all these years, make it work, not playing these games... keep us posted if Shaw has any more integrity than Telus.

• 
  Beth Allan (@adolwyn) reported 12 minutes ago

  @JennaNicholAT @Crackmacs I was going to recommend Shaw, but I see you’re looking to move away from them. In my neighbourhood (beltline), Shaw has been FAR superior to Telus. I once tried to get TekSavvy and it was a disaster too, so... I can’t be of much help. 😬

• 
  Mike Christie (@SAVERUGGLES604) reported 13 minutes ago

  @TELUS you are by far the most inconsistent provider for services... internet goes down every day, tv signal doesn't work.. Just the worst... from a 10yr customer .... the worst

• 
  Lindsay William-Ross (@SquashBlossom) reported 15 minutes ago

  @TELUSsupport A power outage/surge caused my modem to reset last night, spent 1hr+ w Telus on phone. Now today internet drops out every few minutes for 10-60+ seconds. Please help.

• 
  Leonardo Greed (@leonardogreed) reported 15 minutes ago

  Once again, trying to play online or watch classes during the pandemic is a pain in the ***, thanks to @TELUS @TELUSsupport with their unstable connection for almost 2 weeks.

• 
  Mitchell’s burner (@realmitchburner) reported 15 minutes ago

  Just used LTE for 3 hours **** Telus!”

• 
  Angeler (@ang_dawson) reported 16 minutes ago

  So I just bought a new iPhone and when I was copying my old one over it asked me to sign in with an email address I don’t know or have seen before. I bought the phone new from @TELUS , did they sell a refurbished phone as new?! @Apple