Telus Outage Report in Ottawa, Ontario

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Ottawa, Ontario

The most recent Telus outage reports came from the following cities: Ottawa, Nepean, and Greely.

City	Problem Type	Report Time
Ottawa	Total Blackout	4 days ago
Ottawa	Phone	9 days ago
Nepean	Phone	13 days ago
Ottawa	Internet	26 days ago
Ottawa	Internet	1 month ago
Greely	Phone	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

• 
  Paul Boyer (@PBoyer82) reported 2 minutes ago from Ottawa, Ontario

  @TELUS fix your dang app please. I can’t pay my bill through the app because it won’t load. I either get wrong password or cannot connect to server. #help

• 
  simon (@stillwellgray) reported 2 minutes ago from Ottawa, Ontario

  @TELUS Wrong geo location for this ad, no one in Ontario gives a shit

• 
  Paul McGuire (@mcguirp) reported 3 minutes ago from Ottawa, Ontario

  @BrennenLisa @TELUS @TELUSsupport Seems to be. First time we have had these issues with @telus really suggest not travelling with a Telus phone #buyerbeware

• 
  Eric Goodwin (@auxonic) reported 9 minutes ago from Ottawa, Ontario

  @TELUS I support government owned and operated infrastructure because the big telcos like you refuse to invest in it. You’re looking for a handout and to that I say “shove off”

• 
  Patrick Kay (@PatrickRKay) reported 13 minutes ago from Ottawa, Ontario

  @JimWatsonOttawa is @Rogers participating to provide cellular service in the tunnel, even tho Telus is

• 
  antpepe (@antpepe) reported 15 minutes ago from Ottawa, Ontario

  @tleehumphrey @TELUS It will be good, the working from anywhere needs more bandwidth. This will help people increasing their cellphone speeds. Businesses need to recover.

• 
  Paul McGuire (@mcguirp) reported 15 minutes ago from Ottawa, Ontario

  @JenniferNKing @TELUS @TELUSsupport That's what they said. Will never travel with a @telus phone again. Lesson learned. Terrible customer service.

• 
  Michael Suddard (@MichaelSuddard) reported 16 minutes ago from Ottawa, Ontario

  @Ottawa_Biker @OC_Transpo Normally I don't have any issues in the tunnels until this past week and late week before. So strange. The St Laurent Mall Telus network usually picks me up no problem. Maybe I should try that one too. 🤔

• 
  Vivek Dehejia (@vdehejia) reported 22 minutes ago from Ottawa, Ontario

  @TELUSsupport Thanks, nope I didn't transfer this and got it from Telus last fall. Worked fine till this glitch today. But just had a friend call me and it's working again now. So I assume it was perhaps network congestion or something else temporary. Anyway, all good now!

• 
  Stacey Simmons (@mssimmonssays) reported 31 minutes ago from Ottawa, Ontario

  @mcguirp @TELUS It doesn't matter, they are all awful😪

• 
  Christina (@CJAY932) reported 34 minutes ago from Ottawa, Ontario

  @TELUSsupport I ordered Airpods on June 11th and was told they would take 3-5 business days to arrive. Still haven’t received any updates or shipping info. HELP! @TELUS

• 
  Eric Goodwin (@auxonic) reported 36 minutes ago from Ottawa, Ontario

  @ALL_CAPS @TELUS How about cut off all incumbents from new spectrum auctions until there’s fibre literally every damn place.

• 
  Paul McGuire (@mcguirp) reported 47 minutes ago from Ottawa, Ontario

  Amazing statement today by @TELUS - if you keep your phone on airplane mode while overseas you will still incur roaming charges. Only way to prevent this, leave you SIM card in Canada. Terrible #CustomerService by @TELUSsupport

• 
  Paul McGuire (@mcguirp) reported 48 minutes ago from Ottawa, Ontario

  When told we will move to another company after our contract with @telus is over @TELUSsupport responded, this has nothing tobdovwith customer retention. I thought everything had to do with #CustomerService - there needs to be a better way!

• 
  Dave D Garand (@DaveInBlackburn) reported 49 minutes ago from Ottawa, Ontario

  My #Telus phone service is kaput, anyone else?

• 
  Michael.L (@OCT_Fan) reported 50 minutes ago from Ottawa, Ontario

  @HeneinThorn I’m pretty happy with Virgin 🇨🇦 @virginmobilecan Though I’m thinking of going back to Virgin as TELUS has the worst policy re paying ones bill .

• 
  Michael Suddard (@MichaelSuddard) reported 50 minutes ago from Ottawa, Ontario

  @Ottawa_Biker @TELUS @OC_Transpo Perhaps mine is post morning rush hour issues.

• 
  Bram Abramson (@bramabramson) reported 53 minutes ago from Hull, Quebec

  @Mark_Goldberg @TELUS And not just normalizing for units consumed, either: also reasonable bundle allocation & a dozen other things. Dividing aggregates by aggregates is the worst approach, except all the others -- better would be to opt out of market analysis. Which apparently has perils too. #crtc

• 
  Paul Atkinson 🇨🇦 (@Paulysworld) reported 56 minutes ago from Gatineau, Quebec

  @mikesbloggity @jkenney @shandro It's their plan to privatize for $ healthcare. They only care about $ & the wealthy. They gut AB healthcare, fire 11k during a pandemic, refuse to shut down, go MIA, & will "suddenly" come up with a "private sector" (Telus health) solution... this is skulduggery they're Ghouls.

• 
  Stefane Brunet (@StefaneBrunet) reported 57 minutes ago from Rideau Gardens, Ontario

  Let's put big hurt this afternoon against are hated rival Peterborough Petes this afternoon. Today home opener for home town ottawa 67's and sent them packing back down highway 7 to Peterborough this afternoon . This team has no quit #AllConnected @TELUS

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Trina Hansen (@NorpinoTK) reported 9 minutes ago

  @telusmobility #Telus Miscommunication,over priced bills it’s service you can count on.

• 
  Beth ❤️‍🔥 (@besteverson) reported 11 minutes ago

  @TELUSsupport We have spoken to about ten support team members over the past week. Everytime we speak to someone we're advised the problem will be fixed within twenty four hours and it never is. We've been promised call backs from Telus managers which also hasn't happened.

• 
  Queen Black Widow 👑🕸 (@QueenBlackWid0w) reported 12 minutes ago

  @hfxrebelyeah I'm a koodo customer not a Telus so that sucks and telus wouldn't accept me years ago

• 
  Sajax (@SajaxSSB) reported 13 minutes ago

  @moonwalkgrab @creamthephoenix Damn that’s brutal, at least it’s not Shaw or Telus though, heard nothing but bad things about their service even as close as beaverly

• 
  Nicola? (@nicolacourtney) reported 16 minutes ago

  WOW TELUS. AGAIN. AGAIN TODAY. Texts are not working. I am so annoyyyyeeeddddddddddd

• 
  Zaheed Bardai (@zaheedonism) reported 16 minutes ago from Saskatoon, Saskatchewan

  @KristinAnneH @priyabates They are all the same. Koodo, (Telus subsidiary) is better. No frills = cheaper plans and no one to sell you stuff. The catch: If you need support, it’s harder to get a hold of someone and billing and services is on you to figure out. @JaymeEtc has been w/ Koodo for years.

• 
  Mohammed abdul faisal (@Mohamme02867106) reported 16 minutes ago

  I haven't received my payment since 6 months. No appropriate response from Telus support team. Tried creating multiple tickets but they are closing it. If it is not resolved in 48 hours I'm gonna file petition in Indian labour law court. @TELUSsupport @TELUS @LabourMinistry (1/1)

• 
  Stefan Hawes (@hawes) reported 17 minutes ago

  My ongoing @telus issues…After not showing for their appointment on Monday, they came today, without an appointment, to do an install when I wasn’t home. They’ve now done one that isn’t consistent with what their installers said they’d do. Hope my strata likes it. #incompetent

• 
  Jeff MacIntyre (@jeffmackw) reported 17 minutes ago

  3 people sitting at Starbucks this morning talking about electric cars. 2 of them really like the Telus. One had never heard of a Telus but got more excited leaning about it. Should I have corrected them? #Tesla

• 
  Boycott Evil Amazon - Find Alternatives (@AvoidAmazon) reported 20 minutes ago

  @TELUSsupport @Nutritioniseasy Another example of horrible Telus “service”