Telus outages and service status in Ottawa, Ontario

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

• 
  EA (@ealculumbre) reported 4 seconds ago from Ottawa, Ontario

  As long as I’m on LTE my #Ottawa reception is at 1 bar and reception extremely choppy. When changed to 3G service goes up to 2/3 bars & audio conversations became possible. - We shouldn’t have to choose between the two @TELUS @TELUSsupport

• 
  Stacey Simmons (@mssimmonssays) reported 2 minutes ago from Ottawa, Ontario

  @mcguirp @TELUS It doesn't matter, they are all awful😪

• 
  Eric Goodwin (@auxonic) reported 4 minutes ago from Ottawa, Ontario

  @TELUS I support government owned and operated infrastructure because the big telcos like you refuse to invest in it. You’re looking for a handout and to that I say “shove off”

• 
  ambivalent_one (@ambivalent_one) reported 6 minutes ago from Ottawa, Ontario

  Hi @madebygoogle I love my Pixel 6 Pro but it's by far the phone with the worst signal strength I've had in my area. @koodo and @TELUS both have low signal normally but of the phone I've had this is the only one that has dropped calls and gone offline. I'm in the burbs.

• 
  Paul McGuire (@mcguirp) reported 7 minutes ago from Ottawa, Ontario

  @BrennenLisa @TELUS @TELUSsupport Seems to be. First time we have had these issues with @telus really suggest not travelling with a Telus phone #buyerbeware

• 
  David McGuffin (@mcguffindavid) reported 7 minutes ago from Chelsea, Quebec

  @perreaux I ultimately quit Bell mobility and went to Telus for a variety of reasons which could be summed up as “I really didn’t feel like they gave a crap if I was a customer or not.” So far Telus feels more attentive. Kind of like the difference between Air Canada and WestJet.

• 
  Paul Boyer (@PBoyer82) reported 12 minutes ago from Ottawa, Ontario

  @TELUS fix your dang app please. I can’t pay my bill through the app because it won’t load. I either get wrong password or cannot connect to server. #help

• 
  Michael Suddard (@MichaelSuddard) reported 12 minutes ago from Ottawa, Ontario

  @Ottawa_Biker @TELUS @OC_Transpo Perhaps mine is post morning rush hour issues.

• 
  Eric Goodwin (@auxonic) reported 21 minutes ago from Ottawa, Ontario

  @human3500 @ALL_CAPS Lol... do we have an approach? Other than telus/bell looking for handouts to marginally improve poor service

• 
  EA (@ealculumbre) reported 24 minutes ago from Ottawa, Ontario

  @TELUSsupport I can confirm this is happening in #Ottawa area codes starting with K1Y. Please bring this up to management - Telus tech support has already acknowledged the issue and now we’d like to see it resolved. Keep us posted with steps your taking to resolve it.

• 
  Chris Beeston (@Sunston72) reported 29 minutes ago from Ottawa, Ontario

  Bad guys score 2-1 for the @Ottawa67sHockey 2nd period. #NoQuit #AllConnected @TELUS

• 
  Will O'Neill (@wtoneill) reported 29 minutes ago from Ottawa, Ontario

  @TELUS should market a home security service that blocks the daily ads I receive from Telus for their home security service.

• 
  simon (@stillwellgray) reported 34 minutes ago from Ottawa, Ontario

  @TELUS Wrong geo location for this ad, no one in Ontario gives a shit

• 
  antpepe (@antpepe) reported 41 minutes ago from Ottawa, Ontario

  @tleehumphrey @TELUS It will be good, the working from anywhere needs more bandwidth. This will help people increasing their cellphone speeds. Businesses need to recover.

• 
  A.G.LEN (@AmmarGlen) reported 42 minutes ago from Ottawa, Ontario

  Hello @Rogers i had the worst experience with you in the past couple of days and i am done with you #Ottawa #Canada #bell #telus #fido everybody stay away from rogers and you will be charged extra and you wouldn’t even know unless you look for it

• 
  Eric Goodwin (@auxonic) reported 49 minutes ago from Ottawa, Ontario

  @ALL_CAPS @TELUS How about cut off all incumbents from new spectrum auctions until there’s fibre literally every damn place.

• 
  Bram Abramson (@bramabramson) reported 55 minutes ago from Hull, Quebec

  @Mark_Goldberg @TELUS And not just normalizing for units consumed, either: also reasonable bundle allocation & a dozen other things. Dividing aggregates by aggregates is the worst approach, except all the others -- better would be to opt out of market analysis. Which apparently has perils too. #crtc

• 
  ambivalent_one (@ambivalent_one) reported 57 minutes ago from Ottawa, Ontario

  Hi @koodo! I'm wondering what I can do about consistently low cell reception at home. I get poor audio on calls, dropped calls and often calls go right to voicemail. This isn't new, it been gradually getting worse over the last couple of years. It's also affecting the Telus cells

• 
  Paul McGuire (@mcguirp) reported 59 minutes ago from Ottawa, Ontario

  @intudes @TELUS I think they use that to their advantage. Also doesnt excuse terrible customer service @TELUSsupport

• 
  Patrick Kay (@PatrickRKay) reported 60 minutes ago from Ottawa, Ontario

  @JimWatsonOttawa is @Rogers participating to provide cellular service in the tunnel, even tho Telus is

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  𝗟𝗲𝗲 𝗦𝗼𝗿𝗼𝗰𝗵𝗮𝗻 (@soro77) reported 4 minutes ago

  Hey @Rogers figure your **** out. No internet all day...anyone know @TELUS phone number?

• 
  ChinoAleman (@chinoalemano) reported 6 minutes ago

  My $AMPG plan for the coming weeks. Let's start with what I'm holding: ➟ A company with zero long-term debt. ➟ ~$40M in cash. ➟ A signed LOI pipeline over $100M. And growing. ➟ 48% gross margins. ➟ A flagship radio proven inside NVIDIA's AI-RAN ecosystem. Now the plan. First thing I'm waiting for: NOKIA EARNINGS, July 23. I expect Nokia to guide well on AI-RAN, the sector, and everything it shares with AMPG. That would be bullish for the whole lane. Same logic as when MSFT reports datacenter growth and every datacenter name moves. Category guidance lifts category players. __ After that: TELUS EARNINGS, early August. Maybe they announce something. And given who's on record as their radio supplier, with two of five radios on every converted site, you can guess who'd be involved. And even if they announce nothing, we can deduce plenty: their capex pace on the 1,000-site program IS the demand curve for their vendors. Silence teaches too. __ Then: AMPG EARNINGS, mid-August. They've already signaled Q2 comes in above Q1. And remember everything already on tape from the CEO: ➟ Telus won't stop asking for new configurations, "which we'll be announcing." ➟ Orders came in ABOVE the $40M LOI. By $5-7 million. ➟ The Southeast Asia LOI grew, from $78M to over $100M. ➟ They're now going STRAIGHT to POs, from these MNOs and newer ones, with demand growing. ➟ And scaling isn't a problem: capacity is rented by design. Up when demand rises, down when it doesn't. His words. Everything I just listed is public. On camera or in releases. If you hold this stock and haven't watched the full Maxim interview with the CEO, fix that today. 28 minutes. The plan is simple: three earnings dates, each one a checkpoint. I'll grade every one in public, hits and misses. That's how this works. Oh, and between those dates? Something could always drop. The CEO teased announcements on camera. And some of us read government databases for fun. The calendar has checkpoints. Not financial advice. I'm long $AMPG. DYOR. 📡

• 
  Jim Rempel (@jim_rempel) reported 7 minutes ago

  Quite possibly true, I was raised with discipline, and many today are not. What I got as a kid, people today would call abuse, it wasn't. I started a business selling Internet access in 1995 and had 13 employees, this in North Central BC. We were an ISP until Telus monopolized the industry with the backing of the Federal and Provincial governments and bankrupted every small ISP in two provinces to the cheers of some of my customers. Ignorance is bliss, and yes, I'm still pissed off about it. Anyway, I had a few younger people work for me, some were good, many were not. It is a challenge to find good ones, but I can't help but look at places like Indeed and other online job markets and see how flawed they are. The hiring process is **** now, in the old days you hired your neighbors kid or someone you knew and trusted from Church made a recommendation. Grabbing a resume full of lies and flowery language is useless. Yeah, some kids are trouble but not all, but the way we find them has changed dramatically. In addition, when I got that job at 15, if I didn't pull my weight every minute of my shift, I was gone, instantly. Best advice I ever got was "fire fast and hire slow".

• 
  PsudoMike 🇨🇦 (@PsudoMike) reported 9 minutes ago

  Telus took a $2.1 billion writedown on Telus Digital this quarter, the arm it built to sell AI and customer service work to other companies. Adjusted income still dropped 26 percent once you strip that out. I've built systems like this. The story sells long before anyone checks if the product holds up. Makes me wonder how many other Canadian telcos are carrying an AI unit priced on the same promise.

• 
  Deborah Woods (@nocbc) reported 9 minutes ago

  Never answer. Unknown caller can go to voicemail. If they get past the screening which means they've had to press a number before you can get through to my phone. The Telus thing I don't even know what my number is but once you're one of my contacts and you've done that, then you can get onto my phone. But I still don't answer it if I'm not sure. If I don't know who the person is unknown, I definitely never answer. I usually use voicemail. Go to voicemail. I don't know what who or what you are

• 
  Gord Tulk (@GordTulk) reported 9 minutes ago

  @JeffCallaway Look at there stock performance over the past five years. Very similar plunge. Their core consulting biz is getting eaten alive by AI. Telus is a regulated utility that is too big to fail especially with only two others in their core business.

• 
  ben d (@bend559054) reported 11 minutes ago

  I should have said Telus slashed dividend 55% from $1.67 to .$0.75 , this drove the stock down, but we all knew this was going to happen, but EPS was $0.16 but consensus wanted $0.22, a big drop.

• 
  Banancial (@Banancial) reported 12 minutes ago

  $TU — Dividend investors in TU just got peeled. TELUS announced a brutal 55% dividend cut to $0.1875/quarter, coinciding with a $2.1 billion non-cash impairment at TELUS Digital. This drove a $1.8 billion net loss for Q2. This wasn't a minor tweak; it's a clear signal of deeper operational challenges, especially within their digital segment, following a Q1 dividend growth pause and a 52% net income drop in May. The drastic dividend reset aims to deleverage the balance sheet, targeting 3.0x net debt/EBITDA by end-2028 from 3.5x currently. This move is expected to save $2.7 billion cumulatively through 2028, with the DRIP discount ending October 1st to further reduce dilution. Full-year guidance was slashed across the board: service revenue now flat to -2%, Adjusted EBITDA -2% to -4%, and free cash flow around $1.8 billion. This magnitude of impairment and guidance cut will rattle income-focused portfolios. We're watching for concrete asset monetization updates and progress on their leverage target. We peel the news before it peels you. Source & full breakdown: Wiseek (link in bio)

• 
  shelby leslie (@shelbyeleslie) reported 14 minutes ago

  @StatisticsBC @VIAwesome Fair enough—public debate is healthy. But the core claims driving the marches (water grid drain + waste heat baking the city) still don’t match the actual engineering. These aren’t traditional evaporative data centres. Telus/Westbank designs use closed-loop liquid cooling—a sealed system that recirculates the same fluid, like a car radiator. Result: dramatically lower water use (company target: up to 90% less than conventional air-cooled facilities) and near-zero ongoing evaporation for the primary loop. At 150 W Georgia, the heat isn’t vented to the street. It’s transferred into Creative Energy’s district steam plant to help heat 200+ downtown buildings and cut natural-gas demand. That’s the opposite of “warming the city.” Protests highlight real questions about scale, power, and process. Those deserve scrutiny. Spreading outdated assumptions about water and heat does not. #Vancouver #DataCentres #Sustainability

• 
  Lucky Lucy (@Luckylucydach) reported 19 minutes ago

  @Travisdhanraj @Dennismolin11 @Bell Yup, only Telus. Mother in law died. Couldn’t cancel it. It was insane.