Telus Outage Report in Ottawa, Ontario
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Ottawa, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Ottawa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (50%)
-
Phone (26%)
-
Wi-fi (9%)
-
TV (7%)
-
Total Blackout (5%)
-
E-mail (4%)
Live Outage Map Near Ottawa, Ontario
The most recent Telus outage reports came from the following cities: Gatineau and Ottawa.
| City | Problem Type | Report Time |
|---|---|---|
 Gatineau |
Phone | |
| Ottawa |
Internet | |
| Ottawa |
Total Blackout | |
| Gatineau |
Wi-fi | |
| Gatineau |
Phone | |
| Ottawa |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Ottawa, Ontario
Latest outage, problems and issue reports in Ottawa and nearby locations:
-
Paul McGuire
(@mcguirp) reported
from
Ottawa, Ontario
@BrennenLisa @TELUS @TELUSsupport Seems to be. First time we have had these issues with @telus really suggest not travelling with a Telus phone #buyerbeware
-
simon
(@stillwellgray) reported
from
Ottawa, Ontario
@TELUS Wrong geo location for this ad, no one in Ontario gives a shit
-
Paul McGuire
(@mcguirp) reported
from
Ottawa, Ontario
@JenniferNKing @TELUS @TELUSsupport That's what they said. Will never travel with a @telus phone again. Lesson learned. Terrible customer service.
-
David McGuffin
(@mcguffindavid) reported
from
Chelsea, Québec
@perreaux I ultimately quit Bell mobility and went to Telus for a variety of reasons which could be summed up as “I really didn’t feel like they gave a crap if I was a customer or not.” So far Telus feels more attentive. Kind of like the difference between Air Canada and WestJet.
-
Michael Suddard
(@MichaelSuddard) reported
from
Ottawa, Ontario
@Ottawa_Biker @OC_Transpo Normally I don't have any issues in the tunnels until this past week and late week before. So strange. The St Laurent Mall Telus network usually picks me up no problem. Maybe I should try that one too. 🤔
-
Michael.L
(@OCT_Fan) reported
from
Ottawa, Ontario
@HeneinThorn I’m pretty happy with Virgin 🇨🇦 @virginmobilecan Though I’m thinking of going back to Virgin as TELUS has the worst policy re paying ones bill .
-
Eric Goodwin
(@auxonic) reported
from
Ottawa, Ontario
@ALL_CAPS @TELUS How about cut off all incumbents from new spectrum auctions until there’s fibre literally every damn place.
-
Bram Abramson
(@bramabramson) reported
from
Hull, Québec
@Mark_Goldberg @TELUS And not just normalizing for units consumed, either: also reasonable bundle allocation & a dozen other things. Dividing aggregates by aggregates is the worst approach, except all the others -- better would be to opt out of market analysis. Which apparently has perils too. #crtc
-
Stefane Brunet
(@StefaneBrunet) reported
from
Rideau Gardens, Ontario
Let's put big hurt this afternoon against are hated rival Peterborough Petes this afternoon. Today home opener for home town ottawa 67's and sent them packing back down highway 7 to Peterborough this afternoon . This team has no quit #AllConnected @TELUS
-
Christina
(@CJAY932) reported
from
Ottawa, Ontario
@TELUSsupport I ordered Airpods on June 11th and was told they would take 3-5 business days to arrive. Still haven’t received any updates or shipping info. HELP! @TELUS
-
Vivek Dehejia
(@vdehejia) reported
from
Ottawa, Ontario
@TELUSsupport Thanks, nope I didn't transfer this and got it from Telus last fall. Worked fine till this glitch today. But just had a friend call me and it's working again now. So I assume it was perhaps network congestion or something else temporary. Anyway, all good now!
-
Patrick Kay
(@PatrickRKay) reported
from
Ottawa, Ontario
@JimWatsonOttawa is @Rogers participating to provide cellular service in the tunnel, even tho Telus is
-
Paul Boyer
(@PBoyer82) reported
from
Ottawa, Ontario
@TELUS fix your dang app please. I can’t pay my bill through the app because it won’t load. I either get wrong password or cannot connect to server. #help
-
Paul McGuire
(@mcguirp) reported
from
Ottawa, Ontario
Amazing statement today by @TELUS - if you keep your phone on airplane mode while overseas you will still incur roaming charges. Only way to prevent this, leave you SIM card in Canada. Terrible #CustomerService by @TELUSsupport
-
antpepe
(@antpepe) reported
from
Ottawa, Ontario
@tleehumphrey @TELUS It will be good, the working from anywhere needs more bandwidth. This will help people increasing their cellphone speeds. Businesses need to recover.
-
Michael Suddard
(@MichaelSuddard) reported
from
Ottawa, Ontario
@Ottawa_Biker @TELUS @OC_Transpo Perhaps mine is post morning rush hour issues.
-
Eric Goodwin
(@auxonic) reported
from
Ottawa, Ontario
@human3500 @ALL_CAPS Lol... do we have an approach? Other than telus/bell looking for handouts to marginally improve poor service
-
Eric Goodwin
(@auxonic) reported
from
Ottawa, Ontario
@TELUS I support government owned and operated infrastructure because the big telcos like you refuse to invest in it. You’re looking for a handout and to that I say “shove off”
-
Paul Atkinson 🇨🇦
(@Paulysworld) reported
from
Gatineau, Québec
@mikesbloggity @jkenney @shandro It's their plan to privatize for $ healthcare. They only care about $ & the wealthy. They gut AB healthcare, fire 11k during a pandemic, refuse to shut down, go MIA, & will "suddenly" come up with a "private sector" (Telus health) solution... this is skulduggery they're Ghouls.
-
Dave D Garand
(@DaveInBlackburn) reported
from
Ottawa, Ontario
My #Telus phone service is kaput, anyone else?
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Sheryl Williamson
(@swill7) reported
@TELUS Had one of your reps come to the door. Wasn’t interested, he didn’t want to leave. Closed the door & he took it upon himself to walk down the side of the house. Got real rude when I asked him about it. Not cool. 😡
-
Peter Nowak
(@peternowak) reported
These carriers would basically rent network space from Bell, Rogers and Telus at regulated rates and then sell services to customers as Mobile Virtual Network Operators (MVNOs). New competition would mean more choice, lower prices. 3/12
-
cherry grant
(@cherry_grant) reported
I am giving @TELUS @TELUSsupport the boot today and falling into the sweet, reasonably priced, waiting arms of Shaw. imagine being charged $30/month for ages for a channel package you never ordered? and never getting proper help to iron it out? yeah, byeeeee.
-
Jean-François Mezei
(@jfmezei) reported
@FP_Champagne @CompBureau Neither Telus nor Bell have nationwide spectrum, yet, they network share nationally. Efficient investment by not duplicating networks unnecessarily. Precedent is set to allow Freedom to serve full provinces even if spectrum only in some cities.
-
Wayne Stadler
(@waynestadler) reported
@cherry_grant @TELUS @TELUSsupport I cancelled land line, cell and internet with Telus back in 2005 and will never go back. It appears they haven't improved much.
-
Pineapple Squash
(@SnackySquash) reported
@TransLinkNews @adtrack_media @TELUS This is awful..... no one asked to be advertised to more :( Just awful
-
Max
(@ve6mad) reported
@TELUSsupport @TELUS This was good when we had to connect with family to get them out. Shame you can’t help Ukrainians coming here with internet/phone services 🙁
-
Michelle K.
(@Michell16715337) reported
@Jenfeds73 @TELUS_Spark @telus another reason I dislike you. You doubled my elderly mother's bill and called her a liar when she pointed out the contract she has with you....just hoping she wouldn't notice?!? You are the worst human scum out there; training your employees to be equally as scummy!
-
🙃
(@epurc42) reported
@TELUS extremely disappointed in the customer service (if you can even call it that) that I just received speaking to some one regarding my deceased parent's account. Unhelpful and zero compassion.
-
casey.
(@symphorik) reported
You know what sucks, is @TELUS told me not to worry about November to December’s Bill for either Internet or Mobility because I was a flood victim… but they didn’t cover it. #FeelsBadMan #Telus been on catch up ever since.