Telus

Telus Outage Report in Ottawa, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Ottawa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Ottawa, Ontario 03/12/2026 01:45

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (22%)

    Phone (22%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Live Outage Map Near Ottawa, Ontario

The most recent Telus outage reports came from the following cities: Ottawa and Greely.

Loading map, please wait...
City Problem Type Report Time
CanadaOttawa Internet
CanadaOttawa Internet
CanadaGreely Phone
CanadaGatineau Phone
CanadaOttawa Internet
CanadaOttawa Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

  • mcguirp Paul McGuire (@mcguirp) reported from Ottawa, Ontario

    When told we will move to another company after our contract with @telus is over @TELUSsupport responded, this has nothing tobdovwith customer retention. I thought everything had to do with #CustomerService - there needs to be a better way!

  • MichaelSuddard Michael Suddard (@MichaelSuddard) reported from Ottawa, Ontario

    @Ottawa_Biker @TELUS @OC_Transpo Perhaps mine is post morning rush hour issues.

  • mcguirp Paul McGuire (@mcguirp) reported from Ottawa, Ontario

    Amazing statement today by @TELUS - if you keep your phone on airplane mode while overseas you will still incur roaming charges. Only way to prevent this, leave you SIM card in Canada. Terrible #CustomerService by @TELUSsupport

  • Paulysworld Paul Atkinson 🇨🇦 (@Paulysworld) reported from Gatineau, Québec

    @mikesbloggity @jkenney @shandro It's their plan to privatize for $ healthcare. They only care about $ & the wealthy. They gut AB healthcare, fire 11k during a pandemic, refuse to shut down, go MIA, & will "suddenly" come up with a "private sector" (Telus health) solution... this is skulduggery they're Ghouls.

  • auxonic Eric Goodwin (@auxonic) reported from Ottawa, Ontario

    @TELUS I support government owned and operated infrastructure because the big telcos like you refuse to invest in it. You’re looking for a handout and to that I say “shove off”

  • stillwellgray simon (@stillwellgray) reported from Ottawa, Ontario

    @TELUS Wrong geo location for this ad, no one in Ontario gives a shit

  • bramabramson Bram Abramson (@bramabramson) reported from Hull, Québec

    @Mark_Goldberg @TELUS And not just normalizing for units consumed, either: also reasonable bundle allocation & a dozen other things. Dividing aggregates by aggregates is the worst approach, except all the others -- better would be to opt out of market analysis. Which apparently has perils too. #crtc

  • mcguirp Paul McGuire (@mcguirp) reported from Ottawa, Ontario

    @BrennenLisa @TELUS @TELUSsupport Seems to be. First time we have had these issues with @telus really suggest not travelling with a Telus phone #buyerbeware

  • antpepe antpepe (@antpepe) reported from Ottawa, Ontario

    @tleehumphrey @TELUS It will be good, the working from anywhere needs more bandwidth. This will help people increasing their cellphone speeds. Businesses need to recover.

  • MichaelSuddard Michael Suddard (@MichaelSuddard) reported from Ottawa, Ontario

    @Ottawa_Biker @OC_Transpo Normally I don't have any issues in the tunnels until this past week and late week before. So strange. The St Laurent Mall Telus network usually picks me up no problem. Maybe I should try that one too. 🤔

  • auxonic Eric Goodwin (@auxonic) reported from Ottawa, Ontario

    @ALL_CAPS @TELUS How about cut off all incumbents from new spectrum auctions until there’s fibre literally every damn place.

  • vdehejia Vivek Dehejia (@vdehejia) reported from Ottawa, Ontario

    @TELUSsupport Thanks, nope I didn't transfer this and got it from Telus last fall. Worked fine till this glitch today. But just had a friend call me and it's working again now. So I assume it was perhaps network congestion or something else temporary. Anyway, all good now!

  • mcguffindavid David McGuffin (@mcguffindavid) reported from Chelsea, Québec

    @perreaux I ultimately quit Bell mobility and went to Telus for a variety of reasons which could be summed up as “I really didn’t feel like they gave a crap if I was a customer or not.” So far Telus feels more attentive. Kind of like the difference between Air Canada and WestJet.

  • PatrickRKay Patrick Kay (@PatrickRKay) reported from Ottawa, Ontario

    @JimWatsonOttawa is @Rogers participating to provide cellular service in the tunnel, even tho Telus is

  • OCT_Fan Michael.L (@OCT_Fan) reported from Ottawa, Ontario

    @HeneinThorn I’m pretty happy with Virgin 🇨🇦 @virginmobilecan Though I’m thinking of going back to Virgin as TELUS has the worst policy re paying ones bill .

  • StefaneBrunet Stefane Brunet (@StefaneBrunet) reported from Rideau Gardens, Ontario

    Let's put big hurt this afternoon against are hated rival Peterborough Petes this afternoon. Today home opener for home town ottawa 67's and sent them packing back down highway 7 to Peterborough this afternoon . This team has no quit #AllConnected @TELUS

  • PBoyer82 Paul Boyer (@PBoyer82) reported from Ottawa, Ontario

    @TELUS fix your dang app please. I can’t pay my bill through the app because it won’t load. I either get wrong password or cannot connect to server. #help

  • mcguirp Paul McGuire (@mcguirp) reported from Ottawa, Ontario

    @JenniferNKing @TELUS @TELUSsupport That's what they said. Will never travel with a @telus phone again. Lesson learned. Terrible customer service.

  • DaveInBlackburn Dave D Garand (@DaveInBlackburn) reported from Ottawa, Ontario

    My #Telus phone service is kaput, anyone else?

  • CJAY932 Christina (@CJAY932) reported from Ottawa, Ontario

    @TELUSsupport I ordered Airpods on June 11th and was told they would take 3-5 business days to arrive. Still haven’t received any updates or shipping info. HELP! @TELUS

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • LauraAliaga2 Laura Aliaga (@LauraAliaga2) reported

    @ZenHeathen To be fair, they all suspended their sponsorship in the summer to see how HC would respond to all this. Tim's is just the first to cut them off, Scotia and CT look ready to drop them like the bad habit they are. Not sure about Telus

  • JimArbuthnot Jim Arbuthnot (@JimArbuthnot) reported

    So how many other people will cancel their pre-auth credit card payment with Telus and reinstate their monthly paper bill? I get it, not an environmentally friendly strategy, but Telus already benefits greatly from predictable on-time payments and reduced e-billing costs.

  • Heyheydownthes1 Hey, hey, down the street (@Heyheydownthes1) reported

    @quarantinebeat @mtnbvan @MerlinofCanada The largest problem is I don’t have a GP. It’s patchwork care at best dealing with Telus Health and their complete lack of follow up. The help I’m getting now was due to the ER dr intervening and making referrals for me last March

  • Kitsune_Eve ᴇᴠᴇ ♡ ᴠᴛᴜʙᴇʀ (@Kitsune_Eve) reported

    half of the comments on TikTok for this are like: "UMMMM ACKCHULLY Telus is ALSO a top provider???? 😡😡" like dang okay didn't know yall were so down bad for giant corpo phone providers sorry I missed one asdfghjkl;

  • Cfuller884gmai1 Cfuller884@gmail.com (@Cfuller884gmai1) reported

    @CTV CTV app doesn’t work. I have had a Telus account for ever and I can’t use live tv. Can’t even contact support so I have to ***** on twitter hoping they will see it

  • EComm911_info E-Comm 9-1-1 (@EComm911_info) reported

    .@TELUS advising no landline service in some North Island communities incl #OceanFalls #Holberg & #Oweekeno. No ETA for service restoration. Life-threatening emerg? Dial 911 in case service restored. No service? Head to nearest ER/doc or police/fire dept if able. @EmergencyInfoBC

  • CarloBalassu Carlo Bee (@CarloBalassu) reported

    @VancouverSun @TELUS don't need to virtue signal masks for an ad... 🤡

  • HZia76 Hammad Zia (@HZia76) reported

    @PeelPolice Goodluck First Responders cos i got new Telus within a week device got bad, (which is OK cos devices can be) but best part is the response from @TELUS which is "return device we will take a look and will send new one and this process can take 5 to 7 business days if in stock".

  • taramacmusic Tara MacLean Music (@taramacmusic) reported

    @TELUS 2 hours on hold and you tell me I can buy 6 more gig and I’ll probably be reimbursed? We’ve been in a disaster with no power. I’ve been a customer for over a decade. Where’s your crisis support? Forgive the data this cycle for us please. #fiona #pei @TELUSsupport

  • JohnBaron42 John Baron (@JohnBaron42) reported

    @TELUS If you charge me a credit card transaction fee, consider this customer gone for life. #helloshaw #hellobell