Vidéotron Outage Report in Le Plateau-Mont-Royal, Montréal, Quebec

Problems in the last 24 hours in Le Plateau-Mont-Royal, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Le Plateau-Mont-Royal, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (18%)
• TV (9%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (1%)

Live Outage Map Near Le Plateau-Mont-Royal, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, Saint-Constant, Laval, Longueuil, La Prairie, Dollard-Des Ormeaux, and Pointe-Claire.

City	Problem Type	Report Time
Montréal	Internet	8 hours ago
Montréal	Internet	23 hours ago
Montréal	Wi-fi	6 days ago
Montréal	Internet	8 days ago
Montréal	Total Blackout	9 days ago
Montréal	Total Blackout	9 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Le Plateau-Mont-Royal, Quebec

Latest outage, problems and issue reports in Le Plateau-Mont-Royal and nearby locations:

• 
  Cee (@CeeFor) reported 2 minutes ago from Montréal, Quebec

  @Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.

• 
  Katelyn Thomas (@katelynvthomas) reported 2 minutes ago from Westmount, Quebec

  I am convinced the person who voices videotron’s automated customer service line is Chandler Bing’s dad.

• 
  ZAZA BADAZZ♒️⭐️🏁 (@loveZaa36) reported 4 minutes ago from Montréal, Quebec

  Wthhh @Videotron why is my txting not working 😡😡

• 
  Fha Gauthier (@voilalasoupe) reported 11 minutes ago from Laval, Quebec

  Thanks to the @Videotron Twitter team for the follow up and taking charge of my case when the call center was no able to do it. Really appreciate the help and resolution.

• 
  Elephant Stone (@ElephantStoneHQ) reported 15 minutes ago from Montréal, Quebec

  Anyone else having @Videotron internet issues?

• 
  Ahsan. (@Iqballer69) reported 16 minutes ago from Montréal, Quebec

  @MikeyZwonok @Bell @Videotron Need to do that switch too man @Bell is always a let down lol internet always going on and off randomly

• 
  summer the fighter (@SummerrWoodss) reported 20 minutes ago from Dollard-Des Ormeaux, Quebec

  @Videotron y’all out here having the worst connection and nobody working to help…

• 
  David MacIntyre (@dave_mac609) reported 22 minutes ago from Montréal, Quebec

  @Videotron Three times in the last month you have needed to send a technician to my house to fix my internet and TV, and the same issues keep reoccurring. Internet has been AWOL since last night and TV signal weak. This is absolutely unac-*******-ceptable. Disgraceful. Do better.

• 
  lawrence bass (@lbass007) reported 23 minutes ago from Laval, Quebec

  @Videotron I have been having audio issues on channel 607 CTV Montreal, the audio cuts out. this has been happening a lot lately

• 
  Felipe PJ (@fjvost) reported 23 minutes ago from Montréal, Quebec

  Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown

• 
  Kathy M (@kathym425) reported 25 minutes ago from Montréal, Quebec

  @Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁

• 
  Dan Carnelly (@dancarnelly) reported 27 minutes ago from Montréal, Quebec

  So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.

• 
  Bitten Pnpple 🍍 (@EL_Loso) reported 28 minutes ago from Longueuil, Quebec

  I hope Videotron fix my home internet ASAP

• 
  lagarto malo 🦎 (@lagarto_malo) reported 40 minutes ago from Westmount, Quebec

  @pmarriott @Videotron It seems spotty this morning, short periods of outage then back to normal.

• 
  Droussy 🎙🔥 (@DroussyBabe) reported 40 minutes ago from Montréal, Quebec

  Fix this **** Now !! @Videotron #enjeuxmajeurs

• 
  M▼RKDIEZ (@markdiez514) reported 48 minutes ago from Montréal, Quebec

  @Videotron what’s going on with your internet wtf?!?!?

• 
  sbg4evr (@sbg4evr) reported 50 minutes ago from Montréal, Quebec

  @Videotron is service down? No Helix, no tv or internet access

• 
  jyseerys (@jayseereyes) reported 53 minutes ago from Montréal, Quebec

  @Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.

• 
  Amanda (@wild_one1998) reported 55 minutes ago from Montréal, Quebec

  @Videotron Both cable boxes in the house went down last night, and are still down now

• 
  jyseerys (@jayseereyes) reported 60 minutes ago from Montréal, Quebec

  @Videotron No, but chat with a customer representative. Even her couldn't provide any solutions instead apologizing for the situation. Well, her apologizing is not what I need because it didn't solve the charges or any kind of that matter.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Eleni Helen (@HelenEleni) reported 4 minutes ago

  Videotron / Rogers = worst internet company.

• 
  Commissioner Miner (@fanCRTCProfling) reported 8 minutes ago

  @VassB @jamespmcleod @Bryson_M Some very big issues here in marketing, exclusivity and in being forced to pay Bell (or videotron) for a service u will not use or even want.

• 
  Commissioner Miner (@fanCRTCProfling) reported 9 minutes ago

  @jus_bou @CTV @Videotron so in firefox, go to tools menu, then select options, then select Privacy, then enable 3rd party cookies. That should fix it. If not, then u will have to start looking at an script/ad blockers.

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 9 minutes ago from Montréal, Quebec

  @Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic

• 
  gansey (@ganseybois) reported 10 minutes ago

  @Videotron Hi, is there a service disruption in Laval?

• 
  JessieKYosko (@JessieKYosko) reported 12 minutes ago

  @Videotron down?

• 
  Salpi M (@SalpiMak) reported 13 minutes ago

  @Videotron What a joke! The guy just called to say that he can’t do anything for me. WOW! GREAT 👍 fantastic customer service @Videotron. I’ve had it with your bullshit!

• 
  Diego Henao (@diego_henao) reported 16 minutes ago

  @fizz_ca @Videotron hi, there is a home internet outage in the building where I’m living since 1 hour ago. Postal code is J4K 1A3. Can you please check it out A.S.A.P?

• 
  Salpi M (@SalpiMak) reported 16 minutes ago

  being a loyal @Videotron customer of 25+ years they would be accommodating and make the customer happy…but nope! I guess it’s time to look somewhere else! #Helix #videotron

• 
  Michael (@weekendrageguy) reported 23 minutes ago

  @Videotron your internet service sucks so bad....800sq foot condo and cant get signal in my bed room..... do better