Vidéotron outages and service status in Le Plateau-Mont-Royal, Quebec

Problems in the last 24 hours in Le Plateau-Mont-Royal, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Le Plateau-Mont-Royal, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Le Plateau-Mont-Royal, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, and Longueuil.

City	Problem Type	Report Time
Montréal	Internet	13 hours ago
Montréal	Internet	9 days ago
Montréal	Total Blackout	9 days ago
Montréal	Internet	9 days ago
Montréal	Internet	9 days ago
Montréal	Internet	10 days ago

Nearby cities with recent reports

Community Discussion

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Vidéotron Issues Reports Near Le Plateau-Mont-Royal, Quebec

Latest outage, problems and issue reports in Le Plateau-Mont-Royal and nearby locations:

• 
  Kristian Gravenor (@CoolopolisMTL) reported 14 seconds ago from Montréal, Quebec

  @videotron no internet here at my home in NDG. Please fix

• 
  Amanda (@wild_one1998) reported 5 minutes ago from Montréal, Quebec

  @Videotron Both cable boxes in the house went down last night, and are still down now

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 8 minutes ago from Montréal, Quebec

  @Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic

• 
  khai (@sumtimw0ng) reported 13 minutes ago from Montréal, Quebec

  Hm, Videotron Internet is unstable tonight...

• 
  M▼RKDIEZ (@markdiez514) reported 18 minutes ago from Montréal, Quebec

  @Videotron what’s going on with your internet wtf?!?!?

• 
  Jaaaaaayyyyy (@zerojay) reported 22 minutes ago from Montréal, Quebec

  @Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?

• 
  Richard E Flanagan (@phosfiend) reported 23 minutes ago from Montréal, Quebec

  @Videotron internet seems to be down for folks in Hudson/St lazare

• 
  Issa Sissoko (@IssaCheckmate) reported 24 minutes ago from Montréal, Quebec

  @sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

• 
  Issa Sissoko (@IssaCheckmate) reported 25 minutes ago from Montréal, Quebec

  @Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 27 minutes ago from Montréal, Quebec

  @Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.

• 
  sbg4evr (@sbg4evr) reported 31 minutes ago from Montréal, Quebec

  @Videotron is service down? No Helix, no tv or internet access

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 32 minutes ago from Montréal, Quebec

  Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots

• 
  Jaaaaaayyyyy (@zerojay) reported 33 minutes ago from Montréal, Quebec

  Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.

• 
  Kathy M (@kathym425) reported 43 minutes ago from Montréal, Quebec

  @lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

• 
  Nick Chrysanthakopoulos (@NickChrysantha1) reported 45 minutes ago from Montréal, Quebec

  @fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

• 
  Bitten Pnpple 🍍 (@EL_Loso) reported 53 minutes ago from Longueuil, Quebec

  I hope Videotron fix my home internet ASAP

• 
  Kathy M (@kathym425) reported 54 minutes ago from Montréal, Quebec

  @Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁

• 
  Katelyn Thomas (@katelynvthomas) reported 55 minutes ago from Westmount, Quebec

  I am convinced the person who voices videotron’s automated customer service line is Chandler Bing’s dad.

• 
  Issa Sissoko (@IssaCheckmate) reported 57 minutes ago from Montréal, Quebec

  @Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 60 minutes ago from Montréal, Quebec

  @Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Commissioner Miner (@fanCRTCProfling) reported 7 minutes ago

  Based on the #CRTC rules in regards to the outage reports, and the fact the no one else filled an outage report, we can conclude Bell actually own Rogers, Freedom and Videotron, or they just buy access from Bell which, per the rules, is allowed to be hidden.

• 
  🟦Marlene Monk🇨🇦🌻☮️ (@monkski252) reported 9 minutes ago

  @jacquesbegood @Videotron I was told by customer service that updates are being loaded so this may be a problem for a few weeks

• 
  Emanuel Farias (@emanuel_farias9) reported 19 minutes ago

  @eltseak They will understand it better, when I cancel my Vidéotron and any other subscription with PKP companies. I encourage others to follow the same way.

• 
  TekSavvy Assistance (@TekSavvyCSR) reported 20 minutes ago

  @somecanuckchick @Videotron So sorry to hear this! Please send us a DM with your account info and we'll see how we can help. - JL

• 
  Scale (@alliareault) reported 20 minutes ago

  My credit bad they refused to give me router registered to Corporative Internet Account Centurion- landlord facilitators & Vidéotron- telecom providers- only ones authorized by CRTC at my location. TAL ruled against me. I'm waiting for them to adhere to QC Canadian & Global Regs.

• 
  🟦Marlene Monk🇨🇦🌻☮️ (@monkski252) reported 21 minutes ago

  @fagstein Have you heard through any of your sources if Videotron/Helix has found a solution or work around to fix their recording playback problem?

• 
  Panda🌻 (@takarajewels) reported 22 minutes ago

  Ya’ll I rarely tweet about companies online but I just feel a simpler option could be easily made available. Videotron has that option. Bell, you can do it too. I believe in you. Please fix this problem. It’s annoying and makes me want to just get rid of the TV option entirely.

• 
  Alex Clark (@alxclrk) reported 29 minutes ago

  I'm on a train from Toronto to Montreal, and I can't believe we can't get reliable internet for the entire trip with VIA Rail. Onboard wifi dropping constantly and even Videotron's network has terrible coverage over the entire ride. Really wish they could use Starlink somehow.

• 
  henry 🚗🛻🏎️ (@Car_Silhouettes) reported 33 minutes ago

  @harrisondubay Centre Videotron? Your city will never get an NHL team, sorry Quebec

• 
  Kush Thaker (@kushthaker) reported 35 minutes ago

  why make seniors talk about chat assistance, why not a central regulated agent for all telecom service? duopoly + Videotron continue compete across country