Vidéotron outages and service status in Westmount, Quebec

Problems in the last 24 hours in Westmount, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Westmount, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Westmount, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal.

City	Problem Type	Report Time
Montréal	Internet	1 day ago
Montréal	Total Blackout	1 day ago
Montréal	Internet	3 days ago
Montréal	Internet	4 days ago
Montréal	Internet	5 days ago
Montréal	Internet	14 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Westmount, Quebec

Latest outage, problems and issue reports in Westmount and nearby locations:

• 
  Nick Chrysanthakopoulos (@NickChrysantha1) reported 3 minutes ago from Montréal, Quebec

  @fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

• 
  Cee (@CeeFor) reported 4 minutes ago from Montréal, Quebec

  @Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.

• 
  m@rie (@mtn_carnet) reported 7 minutes ago from Montréal, Quebec

  @Videotron Service internet.

• 
  Jaaaaaayyyyy (@zerojay) reported 8 minutes ago from Montréal, Quebec

  @Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?

• 
  Richard E Flanagan (@phosfiend) reported 8 minutes ago from Montréal, Quebec

  @Videotron internet seems to be down for folks in Hudson/St lazare

• 
  lagarto malo 🦎 (@lagarto_malo) reported 9 minutes ago from Westmount, Quebec

  @pmarriott @Videotron It seems spotty this morning, short periods of outage then back to normal.

• 
  Averwing Entertainment (@AverwingTTV) reported 10 minutes ago from Mont-Royal, Quebec

  @Videotron is having a service Interruption which I was not notified of so stream is offline for now 😭

• 
  David MacIntyre (@dave_mac609) reported 12 minutes ago from Montréal, Quebec

  @Videotron Three times in the last month you have needed to send a technician to my house to fix my internet and TV, and the same issues keep reoccurring. Internet has been AWOL since last night and TV signal weak. This is absolutely unac-*******-ceptable. Disgraceful. Do better.

• 
  Issa Sissoko (@IssaCheckmate) reported 12 minutes ago from Montréal, Quebec

  @Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

• 
  Kathy M (@kathym425) reported 14 minutes ago from Montréal, Quebec

  @lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

• 
  sbg4evr (@sbg4evr) reported 15 minutes ago from Montréal, Quebec

  @Videotron is service down? No Helix, no tv or internet access

• 
  jyseerys (@jayseereyes) reported 19 minutes ago from Montréal, Quebec

  @Videotron No, but chat with a customer representative. Even her couldn't provide any solutions instead apologizing for the situation. Well, her apologizing is not what I need because it didn't solve the charges or any kind of that matter.

• 
  Sean Lloyd (@SeanLloyd93) reported 19 minutes ago from Montréal, Quebec

  @Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

• 
  Kathy M (@kathym425) reported 22 minutes ago from Montréal, Quebec

  @Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁

• 
  Kristian Gravenor (@CoolopolisMTL) reported 33 minutes ago from Montréal, Quebec

  @videotron no internet here at my home in NDG. Please fix

• 
  Jaaaaaayyyyy (@zerojay) reported 36 minutes ago from Montréal, Quebec

  Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.

• 
  Katelyn Thomas (@katelynvthomas) reported 36 minutes ago from Westmount, Quebec

  I am convinced the person who voices videotron’s automated customer service line is Chandler Bing’s dad.

• 
  Dan Carnelly (@dancarnelly) reported 52 minutes ago from Montréal, Quebec

  So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.

• 
  Khai. 💉💉 💉 😷 (@sumtimw0ng) reported 55 minutes ago from Montréal, Quebec

  Great. Videotron seems to be unstable. 3rd time losing connection today 🤌

• 
  Issa Sissoko (@IssaCheckmate) reported 60 minutes ago from Montréal, Quebec

  I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  corteo (@CorteoNft) reported 6 minutes ago

  Hey @Videotron - we're on day three of intermittent wifi issues now. Expect today, it's impacting my work. Can we expect this to be solved? This really isn't acceptable.

• 
  Emmanuel (@GlitchTechFan) reported 7 minutes ago

  So can we just assume Videotron is incredibly lazy? Helix REFUSES to play on a Linux based system, and that's been the case ever since they phased Illico Web out! Get your damn platform working on Linux like two weeks ago!

• 
  David Labelle (@DavidLabelle3) reported 15 minutes ago

  @koodo No issue with Fizz (Videotron)

• 
  J (@jesshabs) reported 15 minutes ago

  Is anyone else having issues with Videotron home internet? For a few days now I've been losing internet connection multiple times a day for 20-30 minutes at a time.. @Videotron

• 
  City of Love (@cityofluv2020) reported 17 minutes ago

  @galloots1313 @RogersHelps @Rogers I'll never do Bell again. Freedom who is now owned by Quebec's Videotron is offering internet too. Decent prices and service

• 
  𝖊𝖒𝖔 𝖒𝖆𝖙𝖙 (@mattCH_) reported 18 minutes ago

  Two straight days @Videotron internet is down. Clown service.

• 
  James Somaeck (@somaeck) reported 19 minutes ago

  To end this thread, I'd ask @Videotron: 1) Is there a plan to implement #eSim? Don't simply say it's not available -- we know that! The question is whether there is a plan? 2) If "yes" to #1, what is the timeline to rollout? Saying it's a "non-issue" just doesn't cut it. 9/9

• 
  Chris (@Silverxx27) reported 19 minutes ago

  @FreedomMobile Get your internet services working constantly down for long periods wont be sticking with you guys this is a joke since videotron buy freedom hello big boy companies again

• 
  Matt Ess (@cdnpoliticojnky) reported 33 minutes ago

  @JaredDapena Not sure if they’re out east, but I switched to videotron years ago. With their bring your own device rate it’s much cheaper and way better service than all the big 3

• 
  Amelie Leah (@melievisuals) reported 33 minutes ago

  Anyone else with Videotron/Helix having issues?