Vidéotron outages and service status in Westmount, Quebec

No problems detected

If you are having issues, please submit a report below.

Vidéotron generated 3 outage signals in the last 24 hours around Westmount, including 3 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
The most recent signal from this area was received Apr 9, 9:16 PM EDT.

Internet (61%)
Wi-fi (19%)
Total Blackout (9%)
TV (6%)
E-mail (5%)

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Westmount, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Westmount, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Westmount	Baseline
Apr 9, 1:00 PM EDT	0	0	0
Apr 9, 1:20 PM EDT	0	0	0
Apr 9, 1:40 PM EDT	0	0	0
Apr 9, 2:00 PM EDT	0	0	0
Apr 9, 2:20 PM EDT	0	0	0
Apr 9, 2:40 PM EDT	0	0	0
Apr 9, 3:00 PM EDT	0	0	0
Apr 9, 3:20 PM EDT	0	0	0
Apr 9, 3:40 PM EDT	0	0	0
Apr 9, 4:00 PM EDT	0	0	0
Apr 9, 4:20 PM EDT	0	0	0
Apr 9, 4:40 PM EDT	0	0	0
Apr 9, 5:00 PM EDT	0	0	0
Apr 9, 5:20 PM EDT	0	0	0
Apr 9, 5:40 PM EDT	0	0	0
Apr 9, 6:00 PM EDT	0	0	0
Apr 9, 6:20 PM EDT	0	0	0
Apr 9, 6:40 PM EDT	0	0	0
Apr 9, 7:00 PM EDT	0	0	0
Apr 9, 7:20 PM EDT	0	0	0
Apr 9, 7:40 PM EDT	0	0	0
Apr 9, 8:00 PM EDT	0	0	0
Apr 9, 8:20 PM EDT	0	0	0
Apr 9, 8:40 PM EDT	0	0	0
Apr 9, 9:00 PM EDT	0	0	0
Apr 9, 9:20 PM EDT	0	0	0
Apr 9, 9:40 PM EDT	0	0	0
Apr 9, 10:00 PM EDT	0	0	0
Apr 9, 10:20 PM EDT	0	0	0
Apr 9, 10:40 PM EDT	0	0	0
Apr 9, 11:00 PM EDT	0	0	0
Apr 9, 11:20 PM EDT	0	0	0
Apr 9, 11:40 PM EDT	0	0	0
Apr 10, 12:00 AM EDT	0	0	0
Apr 10, 12:20 AM EDT	0	0	0
Apr 10, 12:40 AM EDT	0	0	0
Apr 10, 1:00 AM EDT	0	0	0
Apr 10, 1:20 AM EDT	0	0	0
Apr 10, 1:40 AM EDT	0	0	0
Apr 10, 2:00 AM EDT	0	0	0
Apr 10, 2:20 AM EDT	0	0	0
Apr 10, 2:40 AM EDT	0	0	0
Apr 10, 3:00 AM EDT	0	0	0
Apr 10, 3:20 AM EDT	0	0	0
Apr 10, 3:40 AM EDT	0	0	0
Apr 10, 4:00 AM EDT	0	0	0
Apr 10, 4:20 AM EDT	0	0	0
Apr 10, 4:40 AM EDT	0	0	0
Apr 10, 5:00 AM EDT	0	0	0
Apr 10, 5:20 AM EDT	0	0	0
Apr 10, 5:40 AM EDT	0	0	0
Apr 10, 6:00 AM EDT	0	0	0
Apr 10, 6:20 AM EDT	0	0	0
Apr 10, 6:40 AM EDT	0	0	0
Apr 10, 7:00 AM EDT	0	0	0
Apr 10, 7:20 AM EDT	0	0	0
Apr 10, 7:40 AM EDT	0	0	0
Apr 10, 8:00 AM EDT	0	0	0
Apr 10, 8:20 AM EDT	0	0	0
Apr 10, 8:40 AM EDT	0	0	0
Apr 10, 9:00 AM EDT	0	0	0
Apr 10, 9:20 AM EDT	0	0	0
Apr 10, 9:40 AM EDT	0	0	0
Apr 10, 10:00 AM EDT	0	0	0
Apr 10, 10:20 AM EDT	0	0	0
Apr 10, 10:40 AM EDT	0	0	0
Apr 10, 11:00 AM EDT	0	0	0
Apr 10, 11:20 AM EDT	0	0	0
Apr 10, 11:40 AM EDT	0	0	0
Apr 10, 12:00 PM EDT	0	0	0
Apr 10, 12:20 PM EDT	0	0	0
Apr 10, 12:40 PM EDT	0	0	0
Apr 10, 1:00 PM EDT	0	0	0

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Westmount, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal.

City	Problem Type	Report Time
Montréal	Internet	16 hours ago
Montréal	Internet	17 hours ago
Montréal	Internet	17 hours ago
Montréal	Internet	7 days ago
Montréal	Internet	7 days ago
Montréal	Wi-fi	12 days ago

Nearby cities with recent reports

Montréal

4 recent signals

16 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Westmount, Quebec

Latest outage, problems and issue reports in Westmount and nearby locations:

m@rie (@mtn_carnet) reported 8 minutes ago from Montréal, Quebec
@Videotron Service internet.
Amanda (@wild_one1998) reported 10 minutes ago from Montréal, Quebec
@Videotron Both cable boxes in the house went down last night, and are still down now
jyseerys (@jayseereyes) reported 11 minutes ago from Montréal, Quebec
@Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.
Kristian Gravenor (@CoolopolisMTL) reported 12 minutes ago from Montréal, Quebec
@videotron no internet here at my home in NDG. Please fix
martin lutteral 🇨🇦 (@mlutteral) reported 12 minutes ago from Montréal, Quebec
Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots
lagarto malo 🦎 (@lagarto_malo) reported 15 minutes ago from Westmount, Quebec
@pmarriott @Videotron It seems spotty this morning, short periods of outage then back to normal.
M▼RKDIEZ (@markdiez514) reported 15 minutes ago from Montréal, Quebec
@Videotron what’s going on with your internet wtf?!?!?
khai (@sumtimw0ng) reported 19 minutes ago from Montréal, Quebec
Hm, Videotron Internet is unstable tonight...
KitEdotca (@KittEdotca) reported 22 minutes ago from Westmount, Quebec
@Videotron so, erm, you’re internet is down?
Averwing Entertainment (@AverwingTTV) reported 24 minutes ago from Mont-Royal, Quebec
@Videotron is having a service Interruption which I was not notified of so stream is offline for now 😭
martin lutteral 🇨🇦 (@mlutteral) reported 27 minutes ago from Montréal, Quebec
@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic
Dan Carnelly (@dancarnelly) reported 32 minutes ago from Montréal, Quebec
So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.
Jaaaaaayyyyy (@zerojay) reported 38 minutes ago from Montréal, Quebec
2am thunderstrike overhead fried my Google wifi, Videotron cable modem, a network switch and possibly my ethernet card on my main PC. Very glad I kept a backup router so I can at least get internal services (Plex) back up.
Kathy M (@kathym425) reported 39 minutes ago from Montréal, Quebec
@Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁
Richard E Flanagan (@phosfiend) reported 45 minutes ago from Montréal, Quebec
@Videotron internet seems to be down for folks in Hudson/St lazare
Nick Chrysanthakopoulos (@NickChrysantha1) reported 45 minutes ago from Montréal, Quebec
@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.
sbg4evr (@sbg4evr) reported 55 minutes ago from Montréal, Quebec
@Videotron is service down? No Helix, no tv or internet access
Katelyn Thomas (@katelynvthomas) reported 56 minutes ago from Westmount, Quebec
I am convinced the person who voices videotron’s automated customer service line is Chandler Bing’s dad.
David MacIntyre (@dave_mac609) reported 58 minutes ago from Montréal, Quebec
@Videotron Three times in the last month you have needed to send a technician to my house to fix my internet and TV, and the same issues keep reoccurring. Internet has been AWOL since last night and TV signal weak. This is absolutely unac-*******-ceptable. Disgraceful. Do better.
Issa Sissoko (@IssaCheckmate) reported 59 minutes ago from Montréal, Quebec
@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

David Labelle (@DavidLabelle3) reported 8 minutes ago
@koodo No issue with Fizz (Videotron)
JM (@IamMTL4) reported 9 minutes ago
@RayRay001122 @Videotron I’ve had power back since Thursday. We called today and they’re blaming Hydro Quebec without offering any solutions. Were rogers and other cell companies are offering discounts/free Data until the 16th, while they have nothing to do with the outage or our videotron WIFI
Commissioner Miner (@fanCRTCProfling) reported 12 minutes ago
Still no #CRTC outage reports from: -Videotron -Rogers -Wholesale/resale (Storm Internet aside) -Freedom mobile (which also couldn't provide french service during the outage).
LibertyDragonette (@LostLunatic2) reported 13 minutes ago
@mrenner_schultz @RichardAubrey11 @Starlink Ah shut up! All the internet service does. Bell Canada, Videotron... they all do. If you have a phone, they spies on you with your data. I don't care, I have nothing to hide. I'm doing nothing illegal.
Mad Treelivin’ (@unacceptedTOON) reported 14 minutes ago
@FreedomMobile @jjlad943674 No no. It’s true. The service has gone down hill since videotron took over
J (@jesshabs) reported 14 minutes ago
Is anyone else having issues with Videotron home internet? For a few days now I've been losing internet connection multiple times a day for 20-30 minutes at a time.. @Videotron
Daniel (@MTLDaniel) reported 15 minutes ago
@lumpybag @Videotron You're going to switch to Bell? LOL..I guess you have no clue how bad they are. I left bell 20 years ago...best thing ever! Videotron's customer service is much better, you know, you can also call instead of messaging them on twitter.
CEOofEva (@CE00fEva) reported 16 minutes ago
@Zontar_Dow These surveys assume the entire population was watching TV. It's an outdated metric from the 20th century. They should use the data from service providers...I used to work for Videotron 12 years ago. They could get those real numbers back then if they wanted to...
TekSavvy Assistance (@TekSavvyCSR) reported 18 minutes ago
@somecanuckchick @Videotron So sorry to hear this! Please send us a DM with your account info and we'll see how we can help. - JL
iPro YT (@YtIpro57328) reported 18 minutes ago
@Bell_Support AGAIN!! Bell has been down repeatedly in December alone. Down two weekends ago Down last weekend Down again Monday @videotron how's your service been lately?