Freedom Mobile Outage Report in North York, Ontario

@freedomsupport I haven’t been able to login to my account all day. What’s going on?

@freedomsupport hey! I need help availing the cellular data plan for my apple watch. Send me a dm please! Thanks

@dhogg72 @freedomsupport Hi again @FreedomMobile, you asked for them to reach out. They have. Twice. Are you getting a sense of how their customer service experience has been thus far as you charge them massive fees for canceling services following the death of their child?

@freedomsupport With all due respect, your process could go something like this: "My child died, I need to cancel the plan and return the phone." "We'll take care of everything, the plan is canceled as of now, we'll send you a return package for the phone. Condolences."

@freedomsupport Get a hold of you? That's a very innovative solution. They've already wasted valuable time trying to deal with your customer service. A name, a direct contact would be fantastic.

Hi, @FreedomMobile. A friend's son died of cancer. You might imagine that negotiating your high fees to cancel their son's plan and return the phone is the last thing they need on top of their grief. Anything you can do to show some basic humanity and compassion?

@FreedomMobile is there any issues happening? I can’t send text, even over wifi.

@FreedomMobile is your app down?? I can’t pay my bill?

@freedomsupport It was back up around 10am. Looks like Down reports on the various sites show that most other areas are coming back up, too.

@npcforster @JulieMDPanneton I am @FreedomMobile customer. Not happy with this.

.@FreedomMobile Worst. Customer. Service. Ever!!!

@ShawInfo needs to sell @FreedomMobile at a discount. They have neglected the network. It's unacceptable that in this day and age rain interrupts mobile data.

@FreedomMobile And the worst thing is that you guys @FreedomMobile do rip your customers off big time with hidden charges, international calls being blocked from, customers getting ripped off for that! Dah!

.@freedomsupport internet outage in South Etobicoke and waiting to speak with technical support coming up on 20 minutes. But not all freedom phones suffering outage.

It sucks not having data while having a low battery and being a customer of @FreedomMobile

@FreedomMobile you owe me $36.89 it's been 10 months and you still have not sent me a check and have never called me back or responded to my emails. Do not go with this company

I was a @koodo customer for a grand total of three days, before I realized that the company is a bad joke. I'm sticking with @FreedomMobile.

@FreedomMobile terrible & annoying commercial

.@FreedomMobile how can I make a complaint? Your employee at #CedarbraeMall is not wearing his mask.

@freedomsupport That's funny. You literally in a private message said you could not help me and that you had no knowledge about the orders....

@freedomsupport @ExodusAmongUs I have the same problem and after contacting your support I am told I can only sign in with the phone number on the account and not my email anymore??

@CCTS_CPRST If the takeover of @FreedomMobile is allowed, you will be handing @Rogers a monopoly to abuse consumers. We already know we’re being gouged bc other countries pay far less! If Rogers takes them over, I will find another non-Rogers provider. They fail the integrity test every time

@FreedomMobile I only chirp here to counteract the audacity of bill payment email reminders telling me to use a broken website

every time I try to pay my internet bill, the @FreedomMobile website fails "Once logged in MyAccount select the ‘Home Internet' tab" ...that tab doesn't appear. And with a "new redesigned MyAccount", who even knows what's broken

@freedomsupport Please consider putting a celltower near the Kelowna airport or at UBC near the airport. The signal is poor in that area. Thx

@FreedomMobile I purchased a phone from you outright & it is somehow blacklisted despite it never being reported as stolen or lost. Your reps have been unhelpful & no one has replied to the email I sent last week. Please make an effort to rectify this.

@FreedomMobile I am customer of freedom since 2012 and my other family members since 2014. Recently, got iPhone 13 for my husband from freedom using tab and paying extra. I got my invoice and they Charged me $45 activation fee for existing phone line. I’m am very disappointed.

@FreedomMobile my service is unusable. In the GTA and always had perfect reception. Since a few months ago my phone loses reception, never has full bars, goes into SOS mode. Can’t remember the last time I saw LTE. Got a new sim and phone from freedom - nothing changed. 🤬😡🤯

Don’t bother getting #freedommobile they don’t have customer care. Only virtual and not one concern rectified.

@FreedomMobile @freedomsupport I have been charged USA roaming charges on my number, when i never left Canada. Your customer care reps dont seem to understand the problem. Should i be paying US roaming charges while sitting in Toronto?