Freedom Mobile outages and service status in Thornhill, Ontario

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Freedom Mobile generated 0 outage signals in the last 24 hours around Thornhill, including 0 direct reports.
The most common problems reported in this area mention Phone and Internet.

Phone (75%)
Internet (25%)

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Thornhill, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Thornhill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Baseline
May 2, 10:40 PM EDT	0	0
May 2, 11:00 PM EDT	0	0
May 2, 11:20 PM EDT	0	0
May 2, 11:40 PM EDT	0	0
May 3, 12:00 AM EDT	0	0
May 3, 12:20 AM EDT	0	0
May 3, 12:40 AM EDT	0	0
May 3, 1:00 AM EDT	0	0
May 3, 1:20 AM EDT	0	0
May 3, 1:40 AM EDT	0	0
May 3, 2:00 AM EDT	0	0
May 3, 2:20 AM EDT	0	0
May 3, 2:40 AM EDT	0	0
May 3, 3:00 AM EDT	0	0
May 3, 3:20 AM EDT	0	0
May 3, 3:40 AM EDT	0	0
May 3, 4:00 AM EDT	0	0
May 3, 4:20 AM EDT	0	0
May 3, 4:40 AM EDT	0	0
May 3, 5:00 AM EDT	0	0
May 3, 5:20 AM EDT	0	0
May 3, 5:40 AM EDT	0	0
May 3, 6:00 AM EDT	0	0
May 3, 6:20 AM EDT	0	0
May 3, 6:40 AM EDT	0	0
May 3, 7:00 AM EDT	0	0
May 3, 7:20 AM EDT	0	0
May 3, 7:40 AM EDT	0	0
May 3, 8:00 AM EDT	0	0
May 3, 8:20 AM EDT	0	0
May 3, 8:40 AM EDT	0	0
May 3, 9:00 AM EDT	0	0
May 3, 9:20 AM EDT	0	0
May 3, 9:40 AM EDT	0	0
May 3, 10:00 AM EDT	0	0
May 3, 10:20 AM EDT	0	0
May 3, 10:40 AM EDT	0	0
May 3, 11:00 AM EDT	0	0
May 3, 11:20 AM EDT	0	0
May 3, 11:40 AM EDT	0	0
May 3, 12:00 PM EDT	0	0
May 3, 12:20 PM EDT	0	0
May 3, 12:40 PM EDT	0	0
May 3, 1:00 PM EDT	0	0
May 3, 1:20 PM EDT	0	0
May 3, 1:40 PM EDT	0	0
May 3, 2:00 PM EDT	0	0
May 3, 2:20 PM EDT	0	0
May 3, 2:40 PM EDT	0	0
May 3, 3:00 PM EDT	0	0
May 3, 3:20 PM EDT	0	0
May 3, 3:40 PM EDT	0	0
May 3, 4:00 PM EDT	0	0
May 3, 4:20 PM EDT	0	0
May 3, 4:40 PM EDT	0	0
May 3, 5:00 PM EDT	0	0
May 3, 5:20 PM EDT	0	0
May 3, 5:40 PM EDT	0	0
May 3, 6:00 PM EDT	0	0
May 3, 6:20 PM EDT	0	0
May 3, 6:40 PM EDT	0	0
May 3, 7:00 PM EDT	0	0
May 3, 7:20 PM EDT	0	0
May 3, 7:40 PM EDT	0	0
May 3, 8:00 PM EDT	0	0
May 3, 8:20 PM EDT	0	0
May 3, 8:40 PM EDT	0	0
May 3, 9:00 PM EDT	0	0
May 3, 9:20 PM EDT	0	0
May 3, 9:40 PM EDT	0	0
May 3, 10:00 PM EDT	0	0
May 3, 10:20 PM EDT	0	0
May 3, 10:40 PM EDT	0	0

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Thornhill, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Toronto, and Scarborough.

City	Problem Type	Report Time
Toronto	Phone	11 days ago
Toronto	Internet	13 days ago
Toronto	Phone	22 days ago
Toronto	Phone	27 days ago
Toronto	Internet	1 month ago
Toronto	Internet	2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Thornhill, Ontario

Latest outage, problems and issue reports in Thornhill and nearby locations:

Haleigh Ní Mhacháin (@HalsyBear) reported 4 minutes ago from Toronto, Ontario
@freedomsupport Hi, I sent a direct message about my service not being renewed this month even though my auto pay top up was complete - can you please check your messages 😀
TD Presents Scarborough Festival (@ScarbFestTO) reported 12 minutes ago from Toronto, Ontario
@FreedomMobile having issues with one of our lines cannot receive incoming calls
GraceReflex (@feettofeet) reported 14 minutes ago from Toronto, Ontario
@freedomsupport not able to contact anyone not getting any help from customer service numbers 611 isn’t working from my mobile phone, chat service isn’t working Bought plan three days ago, haven’t used it at all Can’t make or receive calls... help
🎤David Gilbert Voice Over 🎤 #Easy24HourVoiceOver (@DavidGilbertVO) reported 19 minutes ago from Vaughan, Ontario
.@FreedomMobile Worst. Customer. Service. Ever!!!
Richard Carlson (@RichardKCarlson) reported 19 minutes ago from Toronto, Ontario
@FreedomMobile your telephone support is abysmal! If you want to retain me as a customer you better improve. Even Rogers is better!
Bruno Garcia (@brungarc) reported 24 minutes ago from Toronto, Ontario
@freedomsupport I had no Internet last night. Even after restarting my phone as your operator suggested as a fix. This morning it works. Without any change.
Pedro Marques (@MetroManTO) reported 24 minutes ago from Toronto, Ontario
@FreedomMobile I’ve had a 5G capable iPhone for over a month now and still no idea of when Freedom will provide the service. Should I just go back to @Bell? Please don’t send me a link to an old page on your site that’s been promising 5G for years. Give your customers a date.
Cubby (@Cubby1412) reported 27 minutes ago from The Beaches, Ontario
After being a loyal, paying customer at @FreedomMobile for 22 years I'm forced to change carriers. The poor customer service I've received today showed no loyalty. Who is the best? Bell, Fido or Telus? I'm actually unhappy with Freedom for the first time. #freedommoblie #freedom
Freedom Customer (@CustomerFreedom) reported 30 minutes ago from Toronto, Ontario
@hootchandcootch @FreedomMobile @FreedomMobile falsely charged me $500 on my credit card and account and suspended my line after I disputed with my credit card company. Then they said I have to pay an extra $125 to get my line opened even tho their credit card system not working
Virve Aljas (@VirveAljas) reported 38 minutes ago from Toronto, Ontario
Hi, @FreedomMobile. A friend's son died of cancer. You might imagine that negotiating your high fees to cancel their son's plan and return the phone is the last thing they need on top of their grief. Anything you can do to show some basic humanity and compassion?
kiki enen-MOR🦋 (@chocolatmilq) reported 38 minutes ago from Toronto, Ontario
@Andrew48289584 @FreedomMobile If I wasn’t poor I would have left freedom. And I know 😒
kat (@katlikethief) reported 39 minutes ago from Toronto, Ontario
@freedomsupport Okay, but so help me god if it’s the same “we’re working on fulfilling pre-orders” response I’ve been getting for weeks...
Terri Dorrington (@Beautylicious82) reported 41 minutes ago from Toronto, Ontario
Today I went to call a friend to invite her for coffee when my phone says my service has been suspended. So I first go to @FreedomMobile store & the rep there says I owe 21 dollars. I was like Wtf I just paid 40 for September. How do I owe a phone bill when i just switched friday
Vince J Ciarlo (@prguy1968) reported 45 minutes ago from Toronto, Ontario
@FreedomMobile your customer service and policy sucks!
SungManitu/2020 (@sungmanitu2020) reported 50 minutes ago from Toronto, Ontario
@freedomsupport It's astounding when you speak up about a lack of service it suddenly gets better ! Perhaps if this keeps up I may stay with you.
Erica Ehm (@EricaEhm) reported 50 minutes ago from Toronto, Ontario
Then @FreedomMobile DMed me. They offered an IPhone XR for zero down. $10 a month for 2 years for the phone and $55 a month for the Promo Freedom plan which is 6GB plus 4B at no additional charge. That promo is locked in for 2 years. They lose $550 on the phone.
007 ⚛️ (@InevitableStan) reported 52 minutes ago from Toronto, Ontario
I don't have @FreedomMobile , but some people I know do and they're having issues with trying to make calls. They just fail.
Dominica Larkin (@DominicaLarkin) reported 52 minutes ago from Toronto, Ontario
@FreedomMobile I got an offer to upgrade to the SE but I have to go to a store to order it - during a pandemic!!!! Ridiculous 🤬 the only store near me shows that it is open but they aren’t picking up the phone. Your “offer” to upgrade expires on Friday - please help!!!
Freedom Customer (@CustomerFreedom) reported 54 minutes ago from Toronto, Ontario
@vishmili @FreedomMobile Great idea by @FreedomMobile . Make sure you keep checking your bills. Freedom mobile overcharged me $500 and I have tried all their customer support channels and still can’t get my refunds in over 60 days! They sneakily charged my credit card so just check
azhar (@bobsakomano) reported 54 minutes ago from Toronto, Ontario
@freedomsupport been trying to reach live body for phone support since yesterday but keep getting message to call back within business hours when I’m calling DURING business hours … or were you closed yesterday at 3PM EST, 4PM EST & 6PM EST

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

(adam) (@ONRADAM) reported 3 minutes ago
@FreedomMobile Never ever again
Spike (@HeyimSpike) reported 8 minutes ago
@FreedomMobile My grandparents are stuck in Dubai International Airport and there was a drone strike and their relying on Freedom to communicate since Wi-Fi is down but Freedom Support refused to provide them with roaming service waived or any help! Can you guys help please?
Heynow (@heynow19951) reported 13 minutes ago
@FreedomMobile next step will be to move all my lines to Roger’s and pay the penalty with freedom. That’s how disappointed in this company who is willing to loose a customer of 6 years
Silvia C. (@SilviaCai) reported 14 minutes ago
@FreedomMobile - been your loyal customer for a long time & have seen great improvements to your service and I’m still wondering why we continue to have a dark spots in Toronto. E.g. no signal at Long Branch. Fill that whole. Thank you.
Curt Bennett 🇨🇦 @curttalkstv.bsky.social (@CurtTalksTV) reported 19 minutes ago
@TELUSsupport Just got your WINBACKTELUS email offer but it's not even as good as an off-the-shelf plan with @FreedomMobile. Also your AI chatbot is comically terrible. Don't even bother trying again until you rehire human beings and create competitive plans.
Vamshi Krishna Kothakonda ✨ (@reachme_vamshi) reported 19 minutes ago
@FreedomMobile I’ve been a loyal customer for 2.5 years, and lately the monthly plan has become tough to manage. Others R offering better prices with similar data & intl minutes. I’d genuinely prefer to stay, but I need help to make my plan more affordable. can do to help me stay with freedom?
Nehal Mohamed ⚕️ (@NEHAL888888) reported 23 minutes ago
@FreedomMobile Hello Freedom Mobile team, I’m reaching out because I’ve been having difficulty getting in touch with your customer service team. Despite multiple attempts, I haven’t been able to reach anyone for assistance. I tried calling 611, app chat, and whatsapp!
Testezlaf (@testezlaf) reported 24 minutes ago
@FreedomMobile Any words from Freedom about the home internet ongoing issue since Monday? Customer service is unreachable!!!!
David bristow (@Davidbr14133727) reported 26 minutes ago
@FreedomMobile I'm having connectivity issues with my Motorola e15
bikku (@bikku88) reported 26 minutes ago
@FreedomMobile hello anyone out there as I have to change the service