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Freedom Mobile

Freedom Mobile Outage Report in Thornhill, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Full Outage Map

Problems in the last 24 hours in Thornhill, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Thornhill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  • 57% Internet (57%)
  • 31% Phone (31%)
  • 6% Total Blackout (6%)
  • 5% Wi-fi (5%)
  • 1% E-mail (1%)
  • 1% TV (1%)

Live Outage Map Near Thornhill, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Toronto, Scarborough, and Woodbridge.

CityProblem TypeReport Time
Toronto Internet 7 days ago
Toronto Internet 17 days ago
Toronto Internet 19 days ago
Toronto Internet 21 days ago
Toronto Phone 24 days ago
Toronto Internet 26 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Thornhill, Ontario

Latest outage, problems and issue reports in Thornhill and nearby locations:

  • IFartOnHaterz
    ✨ 𝒦𝑒𝓃𝒾𝓀𝓎𝒶’ 𝒢 ✨ (@IFartOnHaterz) reported from Markham, Ontario

    It sucks not having data while having a low battery and being a customer of @FreedomMobile

  • marvinandro
    Marvin (@marvinandro) reported from Toronto, Ontario

    @freedomsupport It was back up around 10am. Looks like Down reports on the various sites show that most other areas are coming back up, too.

  • Cubby1412
    Cubby (@Cubby1412) reported from The Beaches, Ontario

    I tried for the last time @FreedomMobile has no loyalty. A customer since 2012. Was actually told to sell my phone. No customer service. #freedomobile #nocustomerservice #loyality

  • ShuaebReza
    Shuaeb Reza Chaudhary (@ShuaebReza) reported from Henry Farm, Ontario

    @FreedomMobile And the worst thing is that you guys @FreedomMobile do rip your customers off big time with hidden charges, international calls being blocked from, customers getting ripped off for that! Dah!

  • VirveAljas
    Virve Aljas (@VirveAljas) reported from Toronto, Ontario

    @freedomsupport Get a hold of you? That's a very innovative solution. They've already wasted valuable time trying to deal with your customer service. A name, a direct contact would be fantastic.

  • DelroyDyer89
    Delroy Dyer 🇻🇨🇨🇦 (@DelroyDyer89) reported from Toronto, Ontario

    @ShawInfo needs to sell @FreedomMobile at a discount. They have neglected the network. It's unacceptable that in this day and age rain interrupts mobile data.

  • Kuttysark
    Kutty MD (@Kuttysark) reported from Toronto, Ontario

    .@freedomsupport internet outage in South Etobicoke and waiting to speak with technical support coming up on 20 minutes. But not all freedom phones suffering outage.

  • LoriMoran_1
    Lorraine Marie Moran (@LoriMoran_1) reported from Toronto, Ontario

    @FreedomMobile is your app down?? I can’t pay my bill?

  • Cubby1412
    Cubby (@Cubby1412) reported from The Beaches, Ontario

    @FreedomMobile Yes. Been a customer since 2013 and because I missed an appointment for a upgrade and new contract, no one is able to help me. It's sad.

  • sarahkbingler
    sarahkbingler (@sarahkbingler) reported from Toronto, Ontario

    @npcforster @JulieMDPanneton I am @FreedomMobile customer. Not happy with this.

  • jhndryl
    John Daryl (@jhndryl) reported from Toronto, Ontario

    @freedomsupport hey! I need help availing the cellular data plan for my apple watch. Send me a dm please! Thanks

  • VirveAljas
    Virve Aljas (@VirveAljas) reported from Toronto, Ontario

    Hi, @FreedomMobile. A friend's son died of cancer. You might imagine that negotiating your high fees to cancel their son's plan and return the phone is the last thing they need on top of their grief. Anything you can do to show some basic humanity and compassion?

  • joemayo17
    Mike Bates (@joemayo17) reported from Toronto, Ontario

    @freedomsupport I haven’t been able to login to my account all day. What’s going on?

  • DavidGilbertVO
    🎤David Gilbert Voice Over 🎤 #Easy24HourVoiceOver (@DavidGilbertVO) reported from Vaughan, Ontario

    .@FreedomMobile Worst. Customer. Service. Ever!!!

  • GwapogiTalaga
    Nunya Biznez (@GwapogiTalaga) reported from Toronto, Ontario

    I was a @koodo customer for a grand total of three days, before I realized that the company is a bad joke. I'm sticking with @FreedomMobile.

  • Cubby1412
    Cubby (@Cubby1412) reported from The Beaches, Ontario

    After being a loyal, paying customer at @FreedomMobile for 22 years I'm forced to change carriers. The poor customer service I've received today showed no loyalty. Who is the best? Bell, Fido or Telus? I'm actually unhappy with Freedom for the first time. #freedommoblie #freedom

  • ArgoFluffy
    ArgoFluffy/BigNish (@ArgoFluffy) reported from Toronto, Ontario

    @FreedomMobile is there any issues happening? I can’t send text, even over wifi.

  • VirveAljas
    Virve Aljas (@VirveAljas) reported from Toronto, Ontario

    @dhogg72 @freedomsupport Hi again @FreedomMobile, you asked for them to reach out. They have. Twice. Are you getting a sense of how their customer service experience has been thus far as you charge them massive fees for canceling services following the death of their child?

  • VirveAljas
    Virve Aljas (@VirveAljas) reported from Toronto, Ontario

    @freedomsupport With all due respect, your process could go something like this: "My child died, I need to cancel the plan and return the phone." "We'll take care of everything, the plan is canceled as of now, we'll send you a return package for the phone. Condolences."

  • mary35047396
    mary (@mary35047396) reported from Toronto, Ontario

    @FreedomMobile you owe me $36.89 it's been 10 months and you still have not sent me a check and have never called me back or responded to my emails. Do not go with this company

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • ryinator11
    ryleigh 💛 (@ryinator11) reported

    @FreedomMobile your company is garbage. It’s a pandemic, I’m 20 and need to pay my rent over my abusive ex boyfriends bill. Thank you 🖕🏻

  • bizzlestin1994
    Justin Bieber Fan (@bizzlestin1994) reported

    @bizzledreadstin @biebzstan94 @FreedomMobile Unstable I Vote For #JFCJustinBieber

  • RyanGrieveAB
    Ryan Grieve (@RyanGrieveAB) reported

    @MosheBAppel @ETito604 @FreedomMobile Only Rogers and their flanker brand providers are having issues today.

  • Ksingh_80
    Kulwinder Singh (@Ksingh_80) reported

    @FreedomMobile No service please fix this #freedommobile #serviceout

  • MosheBAppel
    Moshe Appel משה (@MosheBAppel) reported

    @RyanGrieveAB @ETito604 @FreedomMobile Hmm...I wonder why Freedom isn't down then? 🤔

  • jeffrey3927
    Jeffrey1 (@jeffrey3927) reported

    @Rogers Aaaah were it so simple. @Rogers Did you learn anything? Can/will this happen again? Have you heard about testing in a Sandbox. Test new software in a real instance not live across Canada. Prove update or a patch works b4 shutting down Canada. PS: Not a customer. @FreedomMobile

  • wsiever
    William Siever | BLM (@wsiever) reported

    @FreedomMobile That is a flat out “NO”. Reading is Reading that is how you learn your vocabulary. Listening to podcasts is just for pure entertainment only and does not involve reading of any kind. Any person who says otherwise is an idiot.

  • DeerTai
    Tai Deer 🐯🦌 / Cola Katz 🐆 (@DeerTai) reported

    Just had a phone conversation with @FreedomMobile customer service and it was the most frustrating thing ever. Why do they even have one because nothing can be done over the phone, it has to be all in store, which during this pandemic, I don't want to go into a store.

  • Madmaxxxymize
    Yinghui Liu (@Madmaxxxymize) reported

    @freedomsupport Hello, I don't have any signal with freedom, I am at GTA area

  • ProudJBStan
    Proud JB Stan (@ProudJBStan) reported

    @bizzledreadstin @FreedomMobile Unstable I Vote For #JFCJustinBieber