Freedom Mobile Outage Report in Thornhill, Ontario

Problems in the last 24 hours in Thornhill, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Thornhill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

• Internet (57%)
• Phone (31%)
• Total Blackout (6%)
• Wi-fi (5%)
• E-mail (1%)
• TV (1%)

Live Outage Map Near Thornhill, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Toronto, Scarborough, and Woodbridge.

City	Problem Type	Report Time
Toronto	Internet	8 days ago
Toronto	Internet	17 days ago
Toronto	Internet	20 days ago
Toronto	Internet	22 days ago
Toronto	Phone	25 days ago
Toronto	Internet	27 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Thornhill, Ontario

Latest outage, problems and issue reports in Thornhill and nearby locations:

• 
  Michelle Williamson (@MichCWilliamson) reported 2 minutes ago from Toronto, Ontario

  @EricaEhm @FreedomMobile Good choice! We switched our teen to @FreedomMobile a few months ago and no issues with service. I’m following as soon as I can get out of my Bell contract. 😕

• 
  Tai Tang (@tallpagee) reported 4 minutes ago from Toronto, Ontario

  @freedomsupport , I have problem with text message. My iPhone is unable to send text messages but receiving text is ok. It’s been for 3 days already, please help

• 
  Black Hippy (@LeonDies4jays) reported 5 minutes ago from Toronto, Ontario

  So @FreedomMobile really wants me to travel 1 and 30 mins to a different city just to return a phone when it’s not in the return policy...that’s some prime customer service right there

• 
  Erica Ehm (@EricaEhm) reported 5 minutes ago from Toronto, Ontario

  @MichCWilliamson @FreedomMobile I’m staying with @Bell myself for now. I’m still using my trusty iPhone 7 so my data plan is fine and the cell service is more developed.

• 
  chip (@chippy_nonstop) reported 8 minutes ago from Toronto, Ontario

  . @FreedomMobile HAS WORST CUSTOMER SERVICE EVER I CANNOT BE BOTHERED ANYMORE

• 
  Jaded (@chimozy_charles) reported 15 minutes ago from Toronto, Ontario

  @FreedomMobile , to think that the other network am coming from ported my line in minutes, and now I decided to return to my network after a day, it’s taking days to process a port request to my old number is really sad.

• 
  kiki enen-MOR🦋 (@chocolatmilq) reported 16 minutes ago from Toronto, Ontario

  @Andrew48289584 @FreedomMobile If I wasn’t poor I would have left freedom. And I know 😒

• 
  Carrie Oehm (@Coehmer) reported 20 minutes ago from Toronto, Ontario

  @freedomsupport I love when your costumer service reps yell at me! I also love spending 3 hours on the phone with your customer service reps that can’t do anything :)

• 
  Dominic Persaud (@DominicPersaud) reported 24 minutes ago from Toronto, Ontario

  @FreedomMobile I have been a loyal customer ever since the company was Wind mobile and still trust and adore the company since it has the best rates out there... please rectify this problem by tomorrow at least!

• 
  Nunya Biznez (@GwapogiTalaga) reported 24 minutes ago from Toronto, Ontario

  It's curious: of all the carriers I spoke with, @FidoMobile was able to offer what I was getting with @FreedomMobile. Same cost, same data, same service, same basically everything. Best thing is: it's on postpaid, which will help me in the long run.

• 
  Erica Ehm (@EricaEhm) reported 25 minutes ago from Toronto, Ontario

  Then @FreedomMobile DMed me. They offered an IPhone XR for zero down. $10 a month for 2 years for the phone and $55 a month for the Promo Freedom plan which is 6GB plus 4B at no additional charge. That promo is locked in for 2 years. They lose $550 on the phone.

• 
  Brian B (@brianyyz) reported 31 minutes ago from The Junction, Ontario

  Have to say the implementation of cell service underground on the @TTChelps is the worst of any system I have ridden globally. Not an selling point overall @FreedomMobile #ttc #mobile #transitTO

• 
  Shohan Chowdhury (@ShohanSoham) reported 34 minutes ago from Toronto, Ontario

  Finally signed up to @Fidomobile and got the freedom from @FreedomMobile this is what you get for not hooking up your loyal customer of 10+ yrs from wind

• 
  Erik (@angrybearTO) reported 39 minutes ago from Toronto, Ontario

  @happypants41 @mickymv @FreedomMobile I have an IPhone 11 Max Pro but thanks for the tip on Androids. Still no response or update from Freedom. Again bad start for a customer who’s 3 days new

• 
  Dominica Larkin (@DominicaLarkin) reported 43 minutes ago from Toronto, Ontario

  @FreedomMobile I got an offer to upgrade to the SE but I have to go to a store to order it - during a pandemic!!!! Ridiculous 🤬 the only store near me shows that it is open but they aren’t picking up the phone. Your “offer” to upgrade expires on Friday - please help!!!

• 
  Bruno Garcia (@brungarc) reported 47 minutes ago from Toronto, Ontario

  @freedomsupport I had no Internet last night. Even after restarting my phone as your operator suggested as a fix. This morning it works. Without any change.

• 
  Yashy Murphy (@YashYanthi) reported 52 minutes ago from Toronto, Ontario

  @bijuleni @zamlos I've had the low speed option for years now and haven't had any issues tbh. I first had it with @FreedomMobile and now with the @Rogers infinite family plan. I also jump on wifi when traveling and usually buy a local SIM if I'm somewhere for more than 10 days.

• 
  Haleigh Ní Mhacháin (@HalsyBear) reported 55 minutes ago from Toronto, Ontario

  @freedomsupport Hi, I sent a direct message about my service not being renewed this month even though my auto pay top up was complete - can you please check your messages 😀

• 
  Nunya Biznez (@GwapogiTalaga) reported 57 minutes ago from Toronto, Ontario

  @jacklynthinks @RogersHelps @FreedomMobile @Rogers Wrong, Skippy. You said they RUN on the same network, not that their owned by those telcos. PC Mobile runs off Bell's network but is owned by Loaws. Petro Canada has service but its run off Rogers. Their own company tho.

• 
  Nunya Biznez (@GwapogiTalaga) reported 60 minutes ago from Toronto, Ontario

  Visited #Rogers302 today. I'll never understand why their prepaid rates are so ridiculously high compared to @FreedomMobile.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jennifer Cullen (@JenCullen21) reported 4 minutes ago

  @FreedomMobile we thought we would try giving our business to Freedom for the first time. Absolute fraudulent behaviour, not honouring their own deal we signed up for. Horrible customer service. Disgusting. #betterbusinessbureaucanada #freedommobile #scammers

• 
  syklo (@sykloo) reported 4 minutes ago

  @FreedomMobile I’m using your data rn it’s really bad!!

• 
  tito (@hebero1984) reported 4 minutes ago

  @freedomsupport I rather have your tech team come out with a status of your services because right now online on web pages it shows lots of people having issues

• 
  R (@C05730624) reported 5 minutes ago

  @FreedomMobile Hi. Your CSR said she would call me back yesterday but of course she didn’t and that’s how your customer service has been for quite a few months now. Do I have to talk to the CRTC for customer support?

• 
  ABhi Mr 360 (@ABDMrPerfect360) reported 5 minutes ago

  @FreedomMobile worst service ever wasting my time since 3 days . I am the victim for your carelessness and errors on my home internet account . I have been with freedom for 4 years and I am done .I don’t give a **** . I am getting out of freedom network and choose a different one

• 
  Lindsey Griffin (@Lindseroni0) reported 5 minutes ago

  @LifeofMelissa84 @Bell @FreedomMobile Dammit lol I got no network at all

• 
  tito (@hebero1984) reported 9 minutes ago

  @freedomsupport love love that it's now 3 hrs still no issues resolved and it's only been 4 days since I requested to speak to a Manger and yes manager not supervisor

• 
  Mad Mash (@MashTheBatch) reported 9 minutes ago

  @freedomsupport I already have a ticket for the issue I wanted to spread the word since your company were aware enough of the situation to offer a fix but not responsible enough to warn your customers of the very serious problem! What up with that?!

• 
  James Taylor (@Redhead_Canuk) reported 13 minutes ago

  @freedomsupport I sure have. CS was no help now I am going to be switching services. I will pay what I owe and then close my account. I've had enough problems over the years to realize I'm just a number.

• 
  Framma Zamma (@FrammaZamma) reported 13 minutes ago

  @freedomsupport is your text messaging service down?