Freedom Mobile Outage Report in Thornhill, Ontario
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
Problems in the last 24 hours in Thornhill, Ontario
The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Thornhill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
- Internet (57%)
- Phone (31%)
- Total Blackout (6%)
- Wi-fi (5%)
- E-mail (1%)
- TV (1%)
Live Outage Map Near Thornhill, Ontario
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Scarborough, and Woodbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 8 days ago |
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Toronto
|
Internet | 17 days ago |
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Toronto
|
Internet | 20 days ago |
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Toronto
|
Internet | 21 days ago |
|
Toronto
|
Phone | 25 days ago |
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Toronto
|
Internet | 26 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Freedom Mobile Issues Reports Near Thornhill, Ontario
Latest outage, problems and issue reports in Thornhill and nearby locations:
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jdriscoll03 (@jdriscoll03) reported from Toronto, Ontario@FreedomMobile you know what’s dumb being 1 day late paying my invoice last month and you guys won’t let me upgrade my phone over the internet or phone. My account has always been in good standing with zero balance. Please fix this #FreedomMobile
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ana (@_ana__lynn) reported from Toronto, Ontario@FreedomMobile @freedomsupport I have had almost non-existent service over the last 2 weeks. It's intermittent, unpredictable & unacceptable. Please update customers on how you are going to resolve.
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Hayme Torres (@JaymeeTorres) reported from Toronto, Ontario@freedomsupport hi good afternoon.. i just wanna know what could possibly happen if i paid my bill triple or quadruple times because it shows on the app that payment doesnt work but it charges on my bank account...
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TD Presents Scarborough Festival (@ScarbFestTO) reported from Toronto, Ontario@FreedomMobile having issues with one of our lines cannot receive incoming calls
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dom dom (@domixiqueee) reported from Toronto, Ontario@FreedomMobile is there an service outage because my call are getting dropped
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Sukumar (Suku) சுகு Balasubramaniam (@sukub) reported from King, Ontario@freedomsupport I called 46 minutes ago about my phone not working my location you can see and I give them alternative number call me back that's the way they can resolve the problem on my phone but they never called me back
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Duane Grady (@Renoversity) reported from Toronto, Ontario@Rogers Everyone should drop Roger's (and Bell for that matter) and RUN to the nearest @FreedomMobile store. Rogers bragging about these absurd prices is really bad comedy. I left Roger's after renewing for three years. I had to buy my way out. It was WELL WORTH IT. #FreedomMobile
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Mike Whelan (@whelanmj) reported from Toronto, Ontario@freedomsupport You're apologizing that I feel this way, but not for making me feel this way! I've sent almost a dozen DM's, but continued to get the runaround! Paying for a service that I can't use!
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Mike Whelan (@whelanmj) reported from Toronto, Ontario@freedomsupport Asked CS for instructions to access/activate my voicemail. They responded by giving me something completely different. Then asked for my email address/pin. Then they asked how they could help me. Told them again I was trying to activate voicemail!
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Andrew Dignum (@TheDiggyShow) reported from Toronto, OntarioStill seeing H+. Called you at 611, got a tech who told me to restart my phone and reset my network. Did both. Didn't work. Back in hold. Not even a peep from you. @freedomsupport @FreedomMobile #FRUSTRATION #ghosting
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Michael Nugent (@michaelnugent) reported from Toronto, Ontario@ALL_CAPS @half_banked @FreedomMobile If you never need to make phone calls and you only need working data sometimes, then Freedom Mobile is a great option.
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FabSab44 (@Sab44Fab) reported from Toronto, OntarioHEY I HAVE BETTER SIGNAL IN THE SUBWAY THEN I DO IN MY HOUSE #FREEDOMMOBILE actually I have wifi at home anyway so it's not a problem at all
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Dennis aka dLo (@sidetripca) reported from Toronto, Ontario@SteveSpag @freedomsupport This isn’t affecting just Freedom... Telus, Rogers and Bell also impacted by the outage. Clearly something else going on.
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Brian Keith MacDonald (@MacDKB) reported from Toronto, OntarioOh, interesting. It would SEEM that @FreedomMobile now provides service in the subway tunnels, not just at the stations. That's pretty handy...
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007 ⚛️ (@InevitableStan) reported from Toronto, OntarioI don't have @FreedomMobile , but some people I know do and they're having issues with trying to make calls. They just fail.
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Richard Carlson (@RichardKCarlson) reported from Toronto, Ontario@FreedomMobile your telephone support is abysmal! If you want to retain me as a customer you better improve. Even Rogers is better!
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Laura (@llsebben) reported from Toronto, OntarioWould love to know why I have full bars underground on the subway but at my house I have no service 🤔🤔 @freedomsupport
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Simone RC 🇺🇸🇨🇦💜 (@Simone_RC67) reported from Toronto, Ontario@AMV86941518 @FreedomMobile @TELUS You should switch...been with @freedomsupport for 7+ years and I am so happy. Was with the other 3 early on when moved from Chicago, kept my US cell at the same time cuz they were horrible. As soon as Freedom came to town, I switched!
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GraceReflex (@feettofeet) reported from Toronto, Ontario@freedomsupport not able to contact anyone not getting any help from customer service numbers 611 isn’t working from my mobile phone, chat service isn’t working Bought plan three days ago, haven’t used it at all Can’t make or receive calls... help
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Yash Kotecha (@YashKot41144863) reported@FreedomMobile Freedom mobile is too bad, can’t even open My account right now. Without crossing border they are charging me international roaming. Bullshit! Get your thing together or will have to fight the lawsuit.
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jacquelyn (@jacquelynjorgen) reported@freedomsupport Is there any update today on when your payment system will be fixed? Again I have tried this morning it’s still not working
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George Georgik (@BGeorgik) reported@FreedomMobile Someone from your support finally changed my plan and we'll see if I start getting charged properly starting next month. Also, one of your support reps named Elmar said that the charges were legit and refused to help. Thought you should know that and hopefully you'll take actions
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Lettie Lee (@I_luvspice) reported@freedomsupport It’s 7:16 AM and the service is still unavailable. This is deliberate. U guys cut off service to my phone as well and shouldn’t have done so until tomorrow respectfully as that’s the last day to pay. I’m going to report this issue to the CRTC as well. U caused the inconvenience
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factor (@shaFCTOR) reported@freedomsupport @robertmanship why do your customer service representatives hang up when i tell them i want to cancel?
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Ray B (@RayB34415996) reported@FreedomMobile I came to Jamaica on January 15 because my granddad passed away. I activated the Freedom Big Gig Roam Extra South (unlimited call/text and 1 gig data) for $64. after 3 days my service was suspended and im told I have a balance of $900+ bcuz I went over the 1 gig! Which I did not
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T_Bell (@tabu424) reported@OpenGovCan ALL mobile phone networks, including @FreedomMobile Rogers, Bell Et Al operating in Canada MUST have Called Centers operating within country, not 3rd nations where language comprehension appears to be an issue, repeatedly. Put THAT on your surveys. Top 5 complaint.
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Kate (@Marie1Kate) reportedSeriously, @freedommobile is throttling my data. Acts up every time the exact same. It's slow, l can't get things done. Very annoying especially when I have not used up my data. Suddenly new month begins, works perfectly.
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Cherry Mahaguay (@CherryMahaguay) reported@freedomsupport I spoke 5 technical representative and 2 hung up the phone, 1 help me but it doesn’t work out,2 said they going to call me back after they said I need to turn on the airplane mode. I dont have access in cellular data and my job depend on it
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Shaz (@Shazk1234) reported@FreedomMobile Freedom customer service is terrible. You cannot hear them and they don't hear you either. Their chat service is useless too. Terrible phone company with terrible customer service!!!