Freedom Mobile outages and service status in Thornhill, Ontario

No problems detected

If you are having issues, please submit a report below.

Freedom Mobile generated 1 outage signal in the last 24 hours around Thornhill, including 1 direct report.
The most common problems reported in this area mention Phone, Internet, and Wi-fi.
The most recent signal from this area was received May 23, 4:39 PM EDT.

Phone (50%)
Internet (25%)
Wi-fi (25%)

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Thornhill, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Thornhill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Thornhill	Baseline
May 23, 1:00 PM EDT	0	0	0
May 23, 1:20 PM EDT	0	0	0
May 23, 1:40 PM EDT	0	0	0
May 23, 2:00 PM EDT	0	0	0
May 23, 2:20 PM EDT	0	0	0
May 23, 2:40 PM EDT	0	0	0
May 23, 3:00 PM EDT	0	0	0
May 23, 3:20 PM EDT	0	0	0
May 23, 3:40 PM EDT	0	0	0
May 23, 4:00 PM EDT	0	0	0
May 23, 4:20 PM EDT	0	0	0
May 23, 4:40 PM EDT	0	0	0
May 23, 5:00 PM EDT	0	0	0
May 23, 5:20 PM EDT	0	0	0
May 23, 5:40 PM EDT	0	0	0
May 23, 6:00 PM EDT	0	0	0
May 23, 6:20 PM EDT	0	0	0
May 23, 6:40 PM EDT	0	0	0
May 23, 7:00 PM EDT	0	0	0
May 23, 7:20 PM EDT	0	0	0
May 23, 7:40 PM EDT	0	0	0
May 23, 8:00 PM EDT	0	0	0
May 23, 8:20 PM EDT	0	0	0
May 23, 8:40 PM EDT	0	0	0
May 23, 9:00 PM EDT	0	0	0
May 23, 9:20 PM EDT	0	0	0
May 23, 9:40 PM EDT	0	0	0
May 23, 10:00 PM EDT	0	0	0
May 23, 10:20 PM EDT	0	0	0
May 23, 10:40 PM EDT	0	0	0
May 23, 11:00 PM EDT	0	0	0
May 23, 11:20 PM EDT	0	0	0
May 23, 11:40 PM EDT	0	0	0
May 24, 12:00 AM EDT	0	0	0
May 24, 12:20 AM EDT	0	0	0
May 24, 12:40 AM EDT	0	0	0
May 24, 1:00 AM EDT	0	0	0
May 24, 1:20 AM EDT	0	0	0
May 24, 1:40 AM EDT	0	0	0
May 24, 2:00 AM EDT	0	0	0
May 24, 2:20 AM EDT	0	0	0
May 24, 2:40 AM EDT	0	0	0
May 24, 3:00 AM EDT	0	0	0
May 24, 3:20 AM EDT	0	0	0
May 24, 3:40 AM EDT	0	0	0
May 24, 4:00 AM EDT	0	0	0
May 24, 4:20 AM EDT	0	0	0
May 24, 4:40 AM EDT	0	0	0
May 24, 5:00 AM EDT	0	0	0
May 24, 5:20 AM EDT	0	0	0
May 24, 5:40 AM EDT	0	0	0
May 24, 6:00 AM EDT	0	0	0
May 24, 6:20 AM EDT	0	0	0
May 24, 6:40 AM EDT	0	0	0
May 24, 7:00 AM EDT	0	0	0
May 24, 7:20 AM EDT	0	0	0
May 24, 7:40 AM EDT	0	0	0
May 24, 8:00 AM EDT	0	0	0
May 24, 8:20 AM EDT	0	0	0
May 24, 8:40 AM EDT	0	0	0
May 24, 9:00 AM EDT	0	0	0
May 24, 9:20 AM EDT	0	0	0
May 24, 9:40 AM EDT	0	0	0
May 24, 10:00 AM EDT	0	0	0
May 24, 10:20 AM EDT	0	0	0
May 24, 10:40 AM EDT	0	0	0
May 24, 11:00 AM EDT	0	0	0
May 24, 11:20 AM EDT	0	0	0
May 24, 11:40 AM EDT	0	0	0
May 24, 12:00 PM EDT	0	0	0
May 24, 12:20 PM EDT	0	0	0
May 24, 12:40 PM EDT	0	0	0
May 24, 1:00 PM EDT	0	0	0

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Thornhill, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Toronto.

City	Problem Type	Report Time
Toronto	Phone	21 hours ago
Toronto	Phone	1 day ago
Toronto	Internet	9 days ago
Toronto	Wi-fi	19 days ago
Toronto	Phone	1 month ago
Toronto	Internet	1 month ago

Nearby cities with recent reports

Toronto

2 recent signals

21 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Thornhill, Ontario

Latest outage, problems and issue reports in Thornhill and nearby locations:

Brian Keith MacDonald (@MacDKB) reported 45 seconds ago from Toronto, Ontario
Oh, interesting. It would SEEM that @FreedomMobile now provides service in the subway tunnels, not just at the stations. That's pretty handy...
Terri Dorrington (@Beautylicious82) reported 3 minutes ago from Toronto, Ontario
@VicD31 @freedomsupport @FreedomMobile So not impressed with their service for the first time since i’ve joined over a decade ago
Virve Aljas (@VirveAljas) reported 9 minutes ago from Toronto, Ontario
@freedomsupport With all due respect, your process could go something like this: "My child died, I need to cancel the plan and return the phone." "We'll take care of everything, the plan is canceled as of now, we'll send you a return package for the phone. Condolences."
John Daryl  (@jhndryl) reported 9 minutes ago from Toronto, Ontario
@freedomsupport Thank you. Hopefully this gets to fix the issue.
Terri Dorrington (@Beautylicious82) reported 10 minutes ago from Toronto, Ontario
Today I went to call a friend to invite her for coffee when my phone says my service has been suspended. So I first go to @FreedomMobile store & the rep there says I owe 21 dollars. I was like Wtf I just paid 40 for September. How do I owe a phone bill when i just switched friday
Erica Ehm (@EricaEhm) reported 20 minutes ago from Toronto, Ontario
@MichCWilliamson @FreedomMobile I’m staying with @Bell myself for now. I’m still using my trusty iPhone 7 so my data plan is fine and the cell service is more developed.
rin (@OtarineMusic) reported 21 minutes ago from Toronto, Ontario
@freedomsupport is there any information as to when Freedom intends to launch its 5G service?
🎤David Gilbert Voice Over 🎤 #Easy24HourVoiceOver (@DavidGilbertVO) reported 22 minutes ago from Vaughan, Ontario
.@FreedomMobile Worst. Customer. Service. Ever!!!
Bruno Garcia (@brungarc) reported 24 minutes ago from Toronto, Ontario
@freedomsupport I had no Internet last night. Even after restarting my phone as your operator suggested as a fix. This morning it works. Without any change.
Terri Dorrington (@Beautylicious82) reported 25 minutes ago from Toronto, Ontario
@freedomsupport I need support please check your inbox
Hayme Torres (@JaymeeTorres) reported 29 minutes ago from Toronto, Ontario
@freedomsupport hi good afternoon.. i just wanna know what could possibly happen if i paid my bill triple or quadruple times because it shows on the app that payment doesnt work but it charges on my bank account...
Kutty MD (@Kuttysark) reported 31 minutes ago from Toronto, Ontario
.@freedomsupport internet outage in South Etobicoke and waiting to speak with technical support coming up on 20 minutes. But not all freedom phones suffering outage.
Michelle Williamson (@MichCWilliamson) reported 36 minutes ago from Toronto, Ontario
@EricaEhm @FreedomMobile Good choice! We switched our teen to @FreedomMobile a few months ago and no issues with service. I’m following as soon as I can get out of my Bell contract. 😕
SungManitu/2020 (@sungmanitu2020) reported 40 minutes ago from Toronto, Ontario
@freedomsupport I am happier than last week. I don't need to send you a private message for now. Just keep giving me & others the service promised & we will be happy.
jdriscoll03 (@jdriscoll03) reported 43 minutes ago from Toronto, Ontario
@FreedomMobile you know what’s dumb being 1 day late paying my invoice last month and you guys won’t let me upgrade my phone over the internet or phone. My account has always been in good standing with zero balance. Please fix this #FreedomMobile
kiki enen-MOR🦋 (@chocolatmilq) reported 44 minutes ago from Toronto, Ontario
@Andrew48289584 @FreedomMobile If I wasn’t poor I would have left freedom. And I know 😒
Delroy Dyer 🇻🇨🇨🇦 (@DelroyDyer89) reported 47 minutes ago from The Beaches, Ontario
There needs to be a self service way to pay off your device tab online because the customer service agents on the phone are annoying as hell. @FreedomMobile
ПΣЯM © (@njmckenzie) reported 53 minutes ago from Toronto, Ontario
@freedomsupport What's going on guys? Can't call out, call in... Even your support number isn't working!
Mike Whelan (@whelanmj) reported 58 minutes ago from Toronto, Ontario
@freedomsupport Asked CS for instructions to access/activate my voicemail. They responded by giving me something completely different. Then asked for my email address/pin. Then they asked how they could help me. Told them again I was trying to activate voicemail!
SungManitu/2020 (@sungmanitu2020) reported 59 minutes ago from Toronto, Ontario
@freedomsupport Again & again I have tweeted about your total lack of service & I just paid my bill early ! I will DM my **** you soon !

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

rui (@allfeteinc) reported 40 seconds ago
@FreedomMobile data outage on my iPhone since 8:05 AM this morning, in GTA area, is it only myself?
Wisdom (@ASAP_N0_Rocky) reported 3 minutes ago
@FreedomMobile is the worst mobile company in Canada hands down
Saint Chirp (@SaintChirp) reported 3 minutes ago
@FreedomMobile used to be good. I've been with them for 10+ years. Now, terrible customer service and lack of empathy.
Neeraj Bagai (@neeraj_bagai) reported 5 minutes ago
@FreedomMobile Unable to get thru your customer service, can you please help
Tekin Ozkurt (@TekinOzkur15081) reported 8 minutes ago
@FreedomMobile Ok I pay more as a exsisting customer
MaxNPV (@TheMaxNPV) reported 8 minutes ago
@GTM618 @FreedomMobile That’s the tricky part of visiting Niagara Falls - easy for phones to switch to the US carriers. I was there 2 weeks ago and all our Bell phones did the same thing. With Freedom I always found messaging from iPhone to be pretty responsive for support.
WyzeOne (@Remlam) reported 10 minutes ago
@MAKHKHKHKHZOUMI @FreedomMobile Because their prices and value save thousands of dollars. I’m part of this outage but this is the first hiccup I’ve had with them in 6 or 7 years I’ve been with them. Compared to Rogers and Telus, freedom is far superior!
Spike (@HeyimSpike) reported 11 minutes ago
@FreedomMobile My grandparents are stuck in Dubai International Airport and there was a drone strike and their relying on Freedom to communicate since Wi-Fi is down but Freedom Support refused to provide them with roaming service waived or any help! Can you guys help please?
Adam Adam (@AdamA68412) reported 13 minutes ago
@FreedomMobile Never again . .
Silvia C. (@SilviaCai) reported 14 minutes ago
@FreedomMobile - been your loyal customer for a long time & have seen great improvements to your service and I’m still wondering why we continue to have a dark spots in Toronto. E.g. no signal at Long Branch. Fill that whole. Thank you.