Rogers outages and service status in Alma, Quebec

Problems in the last 24 hours in Alma, Quebec

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Alma, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ria Riaz (@RoastedKeyboard) reported 3 minutes ago

  As much as people are relying on AI for help for customer success. Anytime you ask a question AI is like sorry we can’t help. And people are reducing front line staff Case in point @Rogers. Took me 5 hours to get in touch with a human. I tried live chat and I just got moved around 3 times and I am still waiting. AI simply isn’t there yet. Hire more people and train them or at least train your AI better please

• 
  Clint (@clintculture) reported 6 minutes ago

  @Rogers @RogersHelps Tally of attempts to get this handled to date: 1) 8 calls to the customer service line, each with no help because you don’t get to talk to anyone. Rogers says there are too many calls and won’t let you hold, they kick you off. 1/x

• 
  Patrick Sansnom (@ImRightAsUsual) reported 7 minutes ago

  @HILITINGHOCKEY @Sportsnet @Rogers That's why I'm glad they run the Leafs. As a Habs fan, I will never need to worry about Toronto ever winning anything.

• 
  Boris Slobodin (@bslobodin) reported 8 minutes ago

  @kovyrin @RogersHelps oh lord, yea. i switched 3 lines and 2 apple watches to bell few months ago after i couldn't get anyone to fix cellular on a replacement apple watch. literally hours and store visit wasted. awful service. non existent support.

• 
  quaffer (@quaffer) reported 11 minutes ago

  /2 I am locked out of paying services because no one @rogers will help. Unacceptable service. Terrible support. Useless service.

• 
  YesavageIsKing (@XDUB1007) reported 13 minutes ago

  The Jays should only play on AppleTV, cancel Sportsnet @Rogers

• 
  Grant D (@pyeinburnaby) reported 14 minutes ago

  @HockeyPatrol **** @Sportsnet and @Rogers

• 
  A Nir (@Zeuxis00) reported 18 minutes ago

  @Rogers I have been a Rogers customer for 20 years, and I am extremely frustrated. You have been charging me the wrong amount on two internet accounts even after I changed the plans three times through phone and chat. I have the chat logs where your own agent apologized and admitted the previous changes were not properly applied. I agreed to pay the first 2 incorrect bill trusting it would be fixed, but two months later I am getting the same wrong charges again. This is extremely disappointing. I have been patient long enough. Please fix this properly and make the necessary adjustments. I just want this sorted out once and for all.

• 
  BNKB (@banknotekb) reported 21 minutes ago

  @Rogers @Rogers I purchased the Africa Travel Pass and it doesn’t work. I was promised an update within 24 hours and received nothing. I then waited 2 more hours for a specialist, only for the chat to be ended without resolution. Can someone help before I escalate this to the CCTS/CRTC?

• 
  T Baines (@TBaineMaine) reported 21 minutes ago

  @GinoHard_ @Rogers @FriedgeHNIC That’s what happens when you let bean-counters run the show - you get myopic strategic vision. Those 2 guys have personalities that are considered marketing assets that support sustained viewership. Holy **** you ******* are dumb at your Bloor St ivory tower.