Rogers outages and service status in Bassano, Alberta

Problems in the last 24 hours in Bassano, Alberta

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Bassano, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Brian ( The R3ap3R ) (@CrzWildOne) reported 7 minutes ago

  Not very happy with the service I been getting lately. Had to wait close to 2 hours to speak with someone about my account and why they suspended my data. According to them my payments are not enough and they want all or nothing. Been with rogers 25+ years with no issues with payments and now all the sudden every month my account is suspended and then they charge me $80.00 everytime to restore it and not mention the 2 months of a close to $900.00 bill because they never sent me a reminder about the promotions that ended which is why I fell behind in the first place. Need to fix this or I will be looking into other places. @RogersHelps

• 
  Abdelrhman Shoieb (@AbdelrhmanShoi1) reported 8 minutes ago

  @RogersHelps @Rogers OK I called this number many time and just hold me on waiting and then call ended without any help

• 
  🇨🇦 Shonna 💜TAEMate💎6v6🐥 (@shonna_74) reported 12 minutes ago

  @RogersHelps Well I had no interest all day yesterday. Pretty obvious there was an outage. Still haven't had a call. Please resend the purolator labels.

• 
  Paul (@nizon) reported 18 minutes ago

  @RogersHelps Why do I have a $5 "Wireless Plan Rate Adjustment" line item on my bill? Your coverage continually gets worse and worse to the point where I've had to purchase a Starlink mini so I have usable service on the road.

• 
  Medeiros M (@Medeiro34452245) reported 23 minutes ago

  @RogersHelps Did call tech support yesterday but nobody answered Calling tech support all this morning, been on hold for over 2 hrs gave up listening to your elevator music and hung up, will try calling back in a bit your customer service sucks big time

• 
  Deb Moynahan (@vanuckfan56) reported 26 minutes ago

  It’s now beyond enough @Rogers … since Monday 8am no internet and initially 3-5 hr outage. It’s Tuesday 🤬

• 
  Parafok (@Parafok) reported 26 minutes ago

  @JustMeJamie64 @CognizantBeing @Rogers I have Starlink for more than 3 years now. No idea how their customer service is because I never had to call them.

• 
  krukru137 (@krukru_137) reported 28 minutes ago

  @RogersHelps I have been trying for 3 days to reach customer support. The recording on every occasion indicated that Rogers is very busy and to try calling back again. This is not customer supports. It is impossible to speak to a live agent. Please help!!

• 
  carbsarelife (@sumptuoussamosa) reported 31 minutes ago

  @RogersHelps is their a phone number to reach technical support other than 1888ROGERS1?

• 
  These are the days (@randfDoreen) reported 34 minutes ago

  @JustMeJamie64 @Rogers People who think the service will be better if it within our borders are delusional. The access to and for information won't be any different as everything is case by case. The fact that you are paying so much for internet, cable and cell phones is robbery.