Rogers outages and service status in Bonnyville, Alberta

Problems in the last 24 hours in Bonnyville, Alberta

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Bonnyville, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported 3 minutes ago

  @RogersHelps So 45+ minute wait times are normal at all times of the day? So either you have a very big problem, or a very big lack of employees. I have been a customer since 2001. This has never happened, unless I'm calling at like 7pm when people were adding Crave so they could watch GoT.

• 
  Lina (@lina_sloan8) reported 3 minutes ago

  @RogersHelps I am unable to get anyone on the phone as they said they are closed. My internet has been going off & on for days now. Plse help

• 
  Madam Boring (@Carleey) reported 5 minutes ago

  @RogersHelps Calling regarding my home internet services. We cancelled back in December and returned the modem, but the person over the phone obviously didn't cancel our services and now we are hit with a $700 overdue payment.

• 
  Bonnie Lee (@stitchlady) reported 6 minutes ago

  @RogersHelps It’s fine to empower your customers, but it’s extremely poor Customer Service when they cannot reach anyone on the phone without being on hold for an hour. There is no excuse for that. We are paying very high prices for the services you provide in Canada.

• 
  MACK A (@mack1971) reported 7 minutes ago

  @RogersHelps Besides powering off and on the phone crap

• 
  Yogi (@TheYogiPatel) reported 9 minutes ago

  Just to inform you guys @Rogers - if a real human is reading this. Your online customer services need to include real humans. The AI assistant doesnt resolve any issue. I have to now visit a nearby outlet to get my issue resolved.

• 
  Sanka Jayasundera (@Zenblime) reported 10 minutes ago

  @RogersHelps Its on both. I tried doing on the phone and through online and I am not getting feedback on either. I shouldn't be in a situation where a phone with 100% charge dies before I can connect with rogers. My issue is I got a new watch but its not connecting to the plan.

• 
  Seeking Signal (@SignalChasing) reported 12 minutes ago

  @PsudoMike @Rogers @airalocom Roaming is outrageously expensive. No argument there. But general telco services have gotten very affordable and high quality in Canada. For example, plans are now in the $30-50 range for unlimited talk, text, and 100 GB of data. I’m not sure why you’re complaining. Where are you getting better service?

• 
  Elizabeth Bryant (@wheelgirl77) reported 17 minutes ago

  @RogersHelps Still showing no outage at 90 Waller Street in Whitby but modem is still blinking yellow and I’ve heard from neighbours that their Internet and all their services are down too.

• 
  Free & Fair (@CanadaMate) reported 17 minutes ago

  @RogersHelps The call was from OOP Negative approach Cut me off while i was explaining the problem/gave the verdict Was Unwilling to resolve the issue Seemed like in a hurry to finish the call & tick off ✅ Problem not solved Terrible customer experience I wish i hadn't receive the cal