Rogers outages and service status in Bonnyville, Alberta

Problems in the last 24 hours in Bonnyville, Alberta

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Bonnyville, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  JVDFarms (@JVDFarms) reported 7 minutes ago

  One thing for sure is that @Rogers has the absolute worst customer service. 115min waiting in a que get down to #2 only to come up chat session ended. Their wireless service in this area is absolute garbage as well

• 
  todd sams (@toddsams15) reported 15 minutes ago

  @RogersHelps need help since your tech people seem unwilling to answer calls.

• 
  Bonnie Lee (@stitchlady) reported 24 minutes ago

  @RogersHelps It’s fine to empower your customers, but it’s extremely poor Customer Service when they cannot reach anyone on the phone without being on hold for an hour. There is no excuse for that. We are paying very high prices for the services you provide in Canada.

• 
  iVu (@WhoCntrl) reported 25 minutes ago

  @RogersHelps I will go today again, but if they don’t solve, what should I do next you cannot leave the customer like that. What more a customer can do than visiting themselves with identification. Whatever it is, it is ridiculous and I hope @CRTCeng will take some action on it. Report filed

• 
  Chiranjeevi Nagiredd (@chirutweet) reported 28 minutes ago

  the account notes, yet no one is taking ownership. Even my latest visit was not properly noted on the account Customers should not be sent back and forth between customer care and stores for something this simple. Looking for a resolution without unnecessary visits.@RogersHelps

• 
  Dog Mom 🇨🇦☘️ (@buzz_because) reported 29 minutes ago

  @RogersHelps Nope. On hold for over 1 ½ hrs and I had to hang up because the battery on my phone was dying. Not ready to try it again. I just wanna know why my emails are so late incoming. I get emails that were sent to me at nine in the morning & I get them at 9 o’clock at night. NOT OK

• 
  iVu (@WhoCntrl) reported 34 minutes ago

  @RogersHelps The validation team informed me she is unqualified to solve the issue and has transferred me to Tech Support. The Tech Support representative is also unable to resolve the problem and has asked me to return to the store. No one is taking ownership of the issue.

• 
  Andy Potter (@aap53) reported 37 minutes ago

  @RogersHelps Been there, done that. It’s easy to solve - reset the router several times a day which is of course unacceptable. Funny thing is that I never had an issue before Rogers took over Shaw.

• 
  Rebecca Shelley (@rebecca_shelley) reported 39 minutes ago

  @Rogers Moving my dad to a retirement home. Ive been on with u for 4 hrs over 3 calls & dont have it setup & we are in limbo. Hospital is discharging on Friday & The Home won't let him move in until there is a landline for his call button. YOU are making him homeless. HELP!

• 
  Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported 39 minutes ago

  @RogersHelps You don't actually but if you want to hear me in the ohine, its recorded. I have been calling you guys for 2mths now. Evening, weekend, middle of the day, morning, online, & twitter. No one answers for 45mins. I have NEVER had this problem before. Is everyone replaced with AI?