Rogers outages and service status in Chertsey, Quebec

Problems in the last 24 hours in Chertsey, Quebec

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Chertsey, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

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  Corey Herscu (@coreyherscu) reported 10 minutes ago

  @RogersHelps I did an upgrade at the end of june and have not received the regular bill credit for it. it's impossible to get through to customer care and when inasked for a review online, i was declined.

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  Jon Doe (@damier247) reported 11 minutes ago

  @RogersHelps I am livid and hate Rogers but it’s who bought Shaw communications and that’s what I have to deal with even after leaving them for Shaw, Can I get some support that’s not coming from your call center in India?

• 
  Regulus Coeur (@CoeurRegulus) reported 11 minutes ago

  @RogersHelps Went into a Rogers location yesterday- no help could be given so I am filing with CRTC and canceling my contract. Support with Roger's has become abysmal.

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  Cheryl (@CCintoronto) reported 12 minutes ago

  @RogersHelps No one answers the phone for tech support? Ever????

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  ruthko 🌻 💉12x 😷🖖 (@ruthmkb) reported 13 minutes ago

  @RogersHelps Your phone manual changed. The key pad option is gone, & just AI generated replies. After jumping through hoops to be connected to a live agent, the recording said "sorry, too busy, call back", & hung up. You really don't want to speak to a customer, do you? 🤨

• 
  banana Appleton (@appleton_banana) reported 13 minutes ago

  @RogersHelps No, not a review. You used to be able to get customer service help for any subject on social media messr (ie fb) Now you are sent thru a rabbit hole of the Rogers website. I want to talk to a human not AI bot about being permitted to pay on the due date of my bill as I have been

• 
  fuhago (@fuhago) reported 15 minutes ago

  @RogersHelps Yeah, I don’t want to get charged for the save and return without having the phone, and not looking forward to have a credit because at the end I will paying. I had this previously and it went really bad.

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  lightmuns ✧₊⁺✧ (@lightmuns) reported 17 minutes ago

  @Rogers why do i have to press buttons around for 6 minutes on the phone to get thru all the automated and ai assistance so i can speak to a real person?? and somehow after all this trouble there's "nobody to answer my call" so I gotta try again later?? ********???

• 
  Doug the Spud 🇨🇦 (@DThespud15601) reported 18 minutes ago

  Hey some decency from a large corporate entity that historically has been absolutely awful to its customers. This isn't publicity or anything. Nope. Continue this behaviour, and I might change my mind @Rogers

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  Token 🏴‍☠️🖭 (@jnarai) reported 18 minutes ago

  @sameo416 @Rogers ******* gross of Rogers for trying to make the customer responsible for replacing equipment destroyed by a wildfire, the eqpt should be written-off by Rogers for all impacted. You're right, CRTC doesn't allow companies to charge a fee past when the service was accessible.