Rogers Outage Report in Erin, Ontario

Hello @RogersHelps trying to make changes online to my plan and the live chat is not working.

@RogersHelps please give me a timeline for service restoration. Postal code N0B 1T0. I am assuming it will be up and running for the next Leafs game. That is Saturday BTW.

So done with @RogersHelps .. reduce your ****** departments so one person can actually help clients. 6 call transfers and counting… #Pathetic #Frustrated

Hey @RogersHelps any idea why we are down again (almost daily occurrence) at Parkview and Lawrence in Orangeville? L9W4H7 Can we please stop these mid-day outages?

@RogersHelps Why is there no response from Rogers as to the cause and what’s being done to get it fixed. More importantly why is there no back up solution. This is unacceptable especially when we are working from home. Why is it only Rogers and nit Bell ie Telus etc...

@205mph @RogersHelps @_phos3 I was told you have to call Rogers in order to receive the compensation so if that's the case good luck calling in. I just got my service back and running and I been calling non stop and waiting. Lines are stupid busy🤬😭

@RogersHelps Do customers get compensated for what they lost in business just because of your stupid network ??

@RogersHelps Our Rogers line got knocked down by a tree yesterday, that runs to our house. I cannot get thru via phone nor with Anna. I just want someone to add us to their list to get it fixed. It’s also a hazard lying low across the road. Pls advise.

@RogersHelps your internet connection is so glitchy in my area 😡 with people working from home these days you should really get your s*it together!! My neighbours and I have called to report problems many times with no resolution. I’ll be switching to another service provider.

@RogersHelps Your Rogers worker was on our street, climbed up a pole, did something to the wire, and the wire is now hanging about 10 feet off the road. Pls advise - how do we report this. Technical support is 45-60 min wait on the phone.

@RogersHelps @Rogers once again just horrible #CustomerService & #CustomerExperience when dealing with Rogers. Can’t call them....no numbers posted anymore.

@RogersHelps I have replied to your reply. I’m down again.

@RogersHelps The issue isn’t the internet at all. The cameras keep going offline.

So @Bell doesn’t bring internet to our neighbourhood.. just @RogersHelps .. but we’re done losing service during work hours.. Maybe @starlink is the way to go..

@RogersHelps No phone service in Caledon. 🤌🏻

Sorry @IndyCar. Looks like you're losing a fan. Thanks to the horrible TV deal u made with @Rogers and @Sportsnet. I refuse to pay $30/mth for a specialty channel in which the only thing I'll ever watch on it is racing. What a horrible way to treat Canadian racing fans. #IndyCar

@RogersHelps This was not intermittent service interruption. We had total disruption of service the entire day. Get your messaging correct abd say it as it is.

@Rogers we still have problems with WiFi in my area For the absurd amount of money we pay for service these disruptions should never happens. Do you think one day credit will suffice for all the problems this is causing? Get your act together and fix this #rogersoutage still on!!

@BauxiteBeard @mokirokio @RogersHelps You should probably read your contract with Rogers. There is a paragraph in there about their liability for outages being limited to pro-rated refunds, if it's even that generous. Yes it sucks but that is the contract you signed

@RogersHelps @rogers sending slimy, rude, & aggressive sales people to my home is a shit way to keep costumers. Can’t wait until my cell phone contract is up.

@Rogers has gotta be the worst cell provider 😩

Can’t believe rogers is down again @Rogers …Can’t make calls or use the internet in Regina Saskatchewan

@CBCNews @RogersBiz too bad Rogers does so little to give back to the communities that support them. Others give back so much and change our communities/environment/people for the better - Rogers does so little to give back. Why do people support them when they don't support us?

@Rogers Yes I did. They stated it will take 24-48 hours. It's way too long to resolve a small issue like this. Would really appreciate if your technical support team expedite the request.

@RogersHelps is there an issue again with cellular service? Calls keep dropping!

@rogershelps how does one file a claim for their device using your Premium Device Protection. Just curioswus what the actual procedure is. Would help others in my situation. Because it seems that after 7 agents and over one week, I still haven't gotten any help.

@RogersBiz @RogersHelps I'm fed up of calling Rogers customer service and visiting store for billing issue since 2 weeks, and I have given up on them. They simply refused to resolve. PLEASE #HELP @ConsumerReports

@RogersHelps 36 hours no service!!

Who else has Rogers ignite tv and internet? Does it work well for you ? I have interruptions at least 10 to 15 times a day @RogersHelps doesn’t give a damn

Can someone please tell @Rogers to reboot their router by unplugging it for 10 seconds and plugging it back in. Can’t seem to get reliable service out of Rogers #rogersoutage #rogersdown