Rogers Outage in Caledon East, Ontario

@RogersHelps service down again

@RogersHelps several people have lost internet at montcrest apartments 10 Hogarth Ave Toronto. Help please

@fordnation Talk about price gouging. With the theatres shut down @Rogers is charging $20 to rent (not buy) new movie releases such as The Hunt for 48 hours. That's about two times what you would pay in the theatres #rogers

@actyper @RogersHelps Not working, reset phone and network 😢

@georganneb @char_lawyer @Bell @Rogers @TELUS Georganne, nobody dislikes those guys more than me but the systems were not designed for this. Same for internet. It’s like a water pipe to service an apartment complex is a foot in diameter but not if everybody is always home and taking showers simultaneously. Get used to it.

@andrewmartonik Got a @SamsungCanada Galaxy A70 from @Rogers . Set it all up with apps etc BEFORE putting in the sim card. After I put in the Rogers sim it wiped the phone and installed a bunch of Rogers unwanted bloatware. Rogers sucks.

And the internet just went down 😱😱😱😱😱😱😱😱 @RogersHelps

I’m fine with being at home but my wifi never works so @RogersHelps come outside!

@rogers internet services are literally the worst. Im seriously contemplating canceling. Legit, its been over a month and these guys still neglect any issue.

@RogersHelps repeated problems on my internet connection over the last week or so. Your site says service is fine. I have to use my cell to send this

.@Rogers don’t give me free services that I don’t really need! 😠 Give me free extra bandwidth for all the videoconferencing going in my home right now to support me in my work, my wife with her business, and my daughter in her end-of-term classes. #LockdownCanada

@nxtom @BTtoronto Lol. We only have @Rogers TV because it's included with rent. Otherwise I'd never pay for TV, especially not that company. #cordcutting

Remarkably unsatisfactory dm with @Rogers cable. Snarky service, going in circles. I just dont want to pay for sports when I'm not seeing any. Limited income (need to keep very sick dh busy and happy)

@RogersHelps Nonsense. I'm not the only one. Just issue credits to everyone

@RogersHelps WiFi service has been mostly out all day plus part of last night. TV keeps blacking out. I've been trying to work from home today and it's very frustrating. Acct: 416613347

@Rogers would be great customer service if you let neighborhoods kjow that their services will be interrupted because some of us depend on the internet to work. #fail

Holy Shit @Rogers @RogersHelps What ******** (A thread) It’s been a week. On Saturday night you told us it would be fixed within the hour On Monday night you told us it would be fixed by 6:30pm that night On Tuesday night you told us it would be fixed by Thursday at the latest

@RogersHelps As I suspected, another waste of time although @RogersHelps always tries and is friendly here. Too bad @Rogers has lost its competitive edge

Is there a Rogers TV/Internet outage in Toronto now. Our TV froze and won't reboot and lights are out on the modem @RogersHelps

@RogersHelps your mobile site is next to useless. It won't let me login

Ive been having some crazy latency issues the past week @Rogers assures me everything is good. But every game I have is unplayable due to unreasonably high ping. Most videos I watch buffer for minutes at a time, why am I paying for your best internet package. SMFH

@Rogers, sent a collection ltr via Canada Post for my parents overdue home phone. I NEVER rec'd an invoice! Apparently invoices were changed to online from paper & sent to an unmonitored Rogers email without the POAs concurrence!!!

@tweetsforteetz @dmac_79 @RogersHelps And almost every rep has discretion. Almost. Meaning if a consumer is a jerk—game over. Be respectful: chances of great service improve. My experience.

@RogersHelps internet down. Again. :(

@tweetsforteetz @dmac_79 @RogersHelps Sorry, but the account is in my wife’s different sir name. And I don’t typically pull up my job in my customer service intersections. I’ve done enough bad Rogers stories in my career. I also believe in crediting good/great service where I find it.

@dmac_79 @RogersHelps I have generally good fortune with customer service reps everywhere. Polite persistence is sometimes the reason. Or just luck.

Because there’s lots of good service @RogersHelps too: I got through to Rogers tech help on phone in 2 minutes. Agents were great. I needed (to pay for) a new PVR. The two reps at the King Street East store were smart, thorough, fast and friendly. One’s also a viewer. Thanks!

@Ani1u7 @Rogers @Bell @TELUS I have a sharing plan that's grandfathered so extra lines are cheap. We never go over 10GB combined but I like the cushion. I always bought phones outright but not last time and now flagships are crazy$. Approx $100/mo w/add ons (voice to text vcmail, etc).

@RogersHelps I replied to a message from the prior issue and haven't heard from that person yet but I only sent the email Friday.

@RogersHelps I exchanged email messages with someone about another bad experience recently.

@RogersHelps I hope so. I was a very happy loyal customer until I tried to upgrade my TV/Internet/Home Phone and smartphone in the last month. Perhaps tell chat reps & first line responders to stop pretending they're retentions and offer the best deals.

@RogersHelps I am having issues with one of my Rogers boxes. It is the older box. I trying unplugging it for a few minutes but still experiencing freezing in my programs.

@RogersHelps services down in guildwood area of toronto. Please confirm.

Still no reply from @RogersHelps after 21 hours. Can’t even suggest that ppl start changing their Rogers password as that may not help here. #cybersecurity

@RogersHelps so I receive a text stating that SHM has fixed my problem with my app, but yeah it still doesn’t work, they leave a live chat link for support and of course no one is working. Been dealing with this December and it’s quite frustrating!!

@Rogers Dazn is okay for me, who paid those stupid rates is beyond me. YouTube, Disney plus, Netflix does everything cable use to do for me. It's control cable without commercials.

@RogersHelps I think the HBR article explains it well. Clearly, being proactive with your loyal customers about promos or opportunities to reduce plan fees is not in your best interests. It will eat into your profits. So, after all these years, Rogers continues to deliver customer frustration

I hate going over my @Rogers data cap, the unlimited speed is just too slow. It should be a minimum of 1mbps not 512kbps... #brutalloadingspeeds

@RogersHelps ignite is sketchy again...guildwood area of toronto. Your map says no issues. Ongoing here, always lines strung thru trees instead of underground where they belong! Get your act together guys, we all pay way too freaking much for this crap to happen on a daily basis.

Anyone else having issues watching the leafs game with @Rogers honestly this is so annoying. Rogers should just give me tickets to games to prevent me being pissed off about the service.

@RogersHelps hello, it appears the internet is down in our area

@RogersHelps @rogers stop sending your door-to-door sales people to my house at 8pm at night trying to tell me my internet keeps cutting out and to buy yours. Felt bad for the kid because I know he needs the commission, but c’mon these are some sleezy sales tactics. #rogers

@Rogers is letting me down AGAIN says I’m fully connected to WiFi however simple videos won’t load.... their website won’t even load. Bell is looking fantastic right now tbh. Over this company and their lousy WiFi

@rogershelps I just heard the most bizarre story about @Rogers refusing to add an @Apple watch for an existing customer because your mailroom lost a @BlackBerry return in 2006. They are cancelling their service (cable/internet/family of 5 cell phones)tomorrow if you can’t fix it.

@RogersHelps No internet in my home and have rebooted the router twice. Help! M3H1K8

@RogersHelps ignite tv not working. Either keeps replaying the same 10 secs or cuts out completely. Restarted modem, unplugged box, still not working. We were told it would be much more reliable than cable, we are extremely disappointed. Been happening for a couple months....

@RogersHelps Trying to access from the app on my phone. No issues earlier today. Now unable to access content for an hour.

Beware @bell promotions, this is the fifth time coming back with an offer. Down to 210+ taxes, for the first 5 months then back to 220 not even close to @rogers $169.41+taxes or even Bell’s new client offers, this is comical, certainly not customer friendly

@RogersHelps so tried of paying more and more for terrible service

@RogersHelps really! Not internet service, what a joke , not internet afternoon + evening yesterday and today morning!!!!!

@julieteachesab @Rogers One issue with regards to cellular is that cellular bandwidth is vastly more limited than broadband data. That surge in cellular data usage by lifting those data caps could cripple the networks.

@jeterfan28 @RogersHelps @julieteachesab One issue with regards to cellular is that cellular bandwidth is vastly more limited than broadband data. That surge in cellular data usage by lifting those data caps could cripple the networks.

@Haus_of_Chaos @anneshillolo @Carla_Pereira2 @TELUS @FidoSolutions @TekSavvyCSR @Bell @Rogers @FreedomMobile One issue with regards to cellular is that cellular bandwidth is vastly more limited than broadband data. That surge in cellular data usage by lifting those data caps could cripple the networks.

@neuraltraffic @Rogers I don't have Rogers but it's a company bought by rogers and my wifi has been down since 10ish, been happening for a while now, also alot of spikes

@NachosBracko @_rvg @RogersHelps I'm pretty sure it's a major outage because there is an outage in a lot of areas in Toronto as well since 12am last night.

@JustMsRz @Blurg5 @Rogers @TELUS @Bell That'll never happen

@RogersHelps @river171717 Sure. Now the whole system seems down.

@_rvg @RogersHelps Thanks. It's understandable shit happens, can cancel meetings a and let them fix it. Why every customer service team approach is copy/paste DM us is baffling

@AdoptionMamma @Carla_Pereira2 @TELUS @FidoSolutions @TekSavvyCSR @Bell @Rogers @FreedomMobile Bell has for home internet, but not cell plans. They are allowing free roaming, but no one is travelling so that's not really much help.

@RogersHelps no internet service in Stittsville. Any ETA. I'm working from home and don't want to go to work to do my job.