Rogers Outage in Gloucester, Ontario

Our internet and wireless service has been out for ~24hrs. Surprised that @Rogers @RogersHelps hasn't published anything at all to acknowledge or provide ETA.

@RogersHelps Our Ignite internet/TV are out but when I check our network status online, it says no issues in our area. I believe we’re out due to the storm and was wondering about an ETA for service restoration. Thanks!

@MonsieurStat @Rogers At least you have internet... Mine's been down since the storm!

@RogersHelps is there an outage in Riverside South?

@RogersHelps No. That was not my question: Why, because I pay for your internet AND I’m under 65 years of age is the option to receive paper billing removed? So if I switched my ‘net to @Bell does that mean I could receive paper billing if I cancel a service that is one of your criteria?

Hey @RogersHelps . Internet has been down for 12 hours now. Can we get an ETA on when we can expect it back? I appreciate that people are working on it - but would be nice to know when. Thanks.

@RogersHelps Any service issues in Ottawa. Reset hub several times but still won’t connect. 👋🏼

@RogersHelps I am having internet issues in the Bells Corners area of Ottawa.

@RogersHelps I've already been told it's an outage by a customer service agent 5 hours ago, but your site still isn't updated.

@RogersHelps love getting mixed messages from your online outage site...I just want my internet that I pay for back 😭

@RogersHelps none of my french channels are playing so far today. Is there an issue?

@AxskullTV @Sportsnet @Rogers has literally ruined the NHL product because of their terrible broadcast. Cannot wait until this contract is over.

Anyone else with @RogersHelps internet having a problem with it tonight? #windstorm

@RogersHelps Ignite TV keeps going on and off for the past two hours, is there a network issue somewhere?

@Rogers Never.

I been needing a phone upgrade but @Rogers doesn’t want to cooperate- so much for being a loyal customer dawg 😭

The worst part of course is the 2 hour wait isn’t new with @RogersHelps #fckrogers

Maybe get one of those @RogersHelps billionaire executives fighting over control of the company and come sit one hold like a actual customer and they may attempt to get this sh!t together #fknrogers

@RogersHelps One simple Set top TV device is viewable on my network yet I have to call to activate it. Left messages all weekend long and now going on to hour #2 on hold for ‘specialist’. 😡😡😡😡😡fknrogers

One of the reason I left @RogersHelps TV was the stupidity of the technical service and having to spend hours and hours of my time on hold waiting for equipment that is plug and play

@RogersHelps my ignite tv service and internet have been experiencing severe latency issues, internet is slow loading web pages, tv is the worst with changing a channel can't take nearly 60 seconds , never seen this before, have rebooted modem, help please

Hey @Rogers, it in your training manual to just keep transferring customers while on the phone until they get so fed up they just hang up? Because if so, the last couple people I talked to should get a raise. I can't wait for @Bell Fibre to get installed in my neighborhood.

@CityNewsTO @Bell and @Rogers are just too expensive their service fees compared to the fees charged in the other G7 countries but their services are not great compared to the services available in the other G7 countries. Do something pls.

@Rogers your customer support and service is shameful. It is more stressful than buying a house.

@RogersHelps again service interruptions in Thornhill. Two weekends ago we did not have any internet or TV for no explanation for 3 days. This evening again! My neighbour texted me as well. So there is an issue for our area.

Hey @RogersHelps, I'm in London, southeast quarter and have been getting intermittent latency issues for the past few hours. I'll call it in tomorrow if the issue persists and prevents me from working, but thought you might want to notify the techs in case its a wider outage.

@RogersHelps @bwgreen999 Small suggestion. Maybe considering your customers have already been put out not having their service, maybe instead of putting the burden on them to chase after compensation, give everyone a credit for the time without services?

@RogersHelps You guys down in London? All my friends with Rogers are experiencing horrible service.

@RogersHelps Thanks for the corporate double talk. I’m not interested in excuses. I want results. The only service that is down in this neighbourhood is yours. Let me know when you decide to do your job. K2G 6W1

I can't even watch anything with my kids because the ****** @Rogers internet buffers and freezes like hell every night after 7PM because they refuse to fix the overloaded node in my neighbourhood.