Rogers Outage in Gloucester, Ontario

@RogersHelps is the internet down in Ottawa? We cannot connect to our wifi! I can’t use data all night ….

@Rogers just so we're clear ... I've been trying to connect with a rep several times and literally been hung up on immediately after someone picked up 4 times so far after waiting on hold .... This is pretty sad customer service. Perhaps look into training your reps a bit better.

@Rogers We have been long time customers since 2004. We moved to our new home in December 2020 and have been waiting for #newFiberOptics to be blown to our place. Technicians have come a number of times to make “quick fixes” but nope it doesn’t help. Now we have (1/3)

NO internet. We are still connected to our neighbors and waiting for the #Fiberoptics to be blown. We have someone coming but NOT until July 6! How disappointing! Our neighbor called @Rogers to fix their security system and someone came the same day (July 1). This is fair? (2/3)

I hate the way @Rogers way of doing business keeps putting their customer facing employees in positions where they have to face the wrath of an angry client. Nothing is ever what they tell you with Rogers.

@salty173 @RogersHelps There was also a big power outage but luckily it didn’t last long

Forgot to pay part of a Rogers bill and the wording on the notice. Make sure you pay to continue to enjoy service. Then at the bottom, but if you have paid please disregard this. @Rogers #rogers #tv #nothappy

Every time you go to see your bill and the MyRogers app is down you should get $10 off your bill this is like the third time I've gone to look to see can't get in is down for maintenance again! @RogersHelps

@RogersHelps is internet down in the Orleans Ontario area (K4A 4A1) have not been able to connect to the internet for the last 45 minutes. Tried unplugging the router several times.

@RogersHelps Is there some sort of outage in riverside south (Ottawa) ?? Internet been down for a good while and service is extremely spotty ...

@RogersHelps I’ve been experiencing internet issues since this morning and keep having to reboot my ignite hub. Are there interruptions in the Ottawa area?

@RogersHelps any reason that your browser streaming platform for ignite TV still doesn’t support loading in Linux? Was hopeful after your service dropped the awfulness which was Adobe Flash that your browser and OS support would enable Linux users, but no go. Why?

@Rogers 8pm on a Friday and you “reward” me as a customer to have a “partner” calling on “your behalf” to sell me something??? Seriously?? Caller ID even lists them as Rogers...

.@RogersHelps just a guess, have you checked whether there are compatibility issues with the Covid vaccines and your 5G network? All these folks that are now 5G chip enabled seems like most plausible issue!

@WheelSnipeBelly @Rogers Still down? No way.

@Rogers @chatrmobile its been over 3hrs now without internet service. This is affecting my ability to earn money today. How are you going to fix this??

Safe to say @rogers is still having issues. I couldn't call earlier, but I could text. Now, I can't do either...absolutely wonderful. #Fail #rogersoutage #refundrequired

@Rogers why is even the top package you offer so small compared to other countries? 1.5 gig up and 1 gig down is nothing. You guys should really increase it. Even in the states you can get up to over 100gig up and down for less than the price of your highest package.

@RogersHelps My bill recently increased to an amount I can’t afford ($250?!?). I will admit I was not paying attention and trusted too much in my auto-pay process- but I certainly would never have thought my bill would DOUBLE for no reason. When I called in to change my plan

@RogersHelps Is there service issues in Orleans Ontario?

@RogersHelps cable tv is down on all 4 boxes. 😰

@RogersHelps No we’ve been down that road and all we get is there is nothing wrong with our equipment it’s something with our area. Then you try and sell us something new.

@RogersHelps I just signed up for a corporate plan with my company and my bill has been overcharged. Can you help?

Anyone looking for a t.v, internet or phone company I suggest you avoid @Rogers at all cost! Not only do they treat long time customers like **** but their service is less then subpar. We pay every month for internet yet it only works half the time.

@RogersHelps does not help

@RogersHelps DM's dont fix my internet when I cant work because your service is inadequate. Plenty of competition in the area who would love to have my $$$ instead.

Can someone explain why @Bell @Rogers and @TELUS compete by offering the exact same deal on the exact same phone and the exact same data plan?!? #wtf #mobileservicecanada

@RogersHelps If I was a new connection someone would be here the following day. Better yet, if you guys didn’t disrupt my service to begin with I wouldn’t need it to be restored!

Unsure why @AppleSupport is taking so long to fix.  Apparently it’s widely known as an issue.  Kinda feel bad for @RogersHelps - if only they had said this months ago I wouldn’t be frustrated with them.

Called @RogersHelps for the umteenth time about a #visualvoicemail issue that has persisted since 2020.   And for the first time I was told it is a known @Apple issue and that @AppleSupport have been troubleshooting it all along.  Bonkers to hear that.