Rogers Outage in Greely, Ontario

It takes Rogers 2 seconds to accidentally suspend my Ignite internet & tv and so far over 24 hours to reactivate it (still not active). In that time I’ve spent at least 3 hours on the phone trying to get it back. @RogersHelps is no help.

Spend some ******* money. Your owners jerk us around with ridiculous bills and then claim payroll restrictions. Give a shit @Rogers

@RogersHelps not too sure what's going on but instead of @CTVSciFi I'm seeing @CTVDrama on channels 50/315 on my @Rogers Ignite service.

@JimWatsonOttawa is @Rogers participating to provide cellular service in the tunnel, even tho Telus is

I have a 150 mbps cable internet plan with @Rogers and i barely get 20mbps down. Youtube barely loads and even twitter videos take forever. Switching next month for sure

I’m on the verge of a nervous breakdown ever since I called @Rogers & ended up with them fighting and gaslighting me about my overage charges which have been inflated to $990 without my consent or authority. Was one of the worst phone experiences I’ve ever lived through.

Listen @RogersHelps if I have to update my DVR “filter Channels/subscribe” 1more time I’m seriously going 2look else where. Read my prev DM’s & tweets. I’ve had it! &now w/ #GOT over - I question my need 4service. Pls do not bother “looking into” this issue! Tired of that tactic.

@RogersHelps seriously. Just let people know about the outage and stop with the dm us crap. Never any information about the outages. It's a horrible customer service company.

@RogersHelps I don’t think it matters as I’m not a Rogers customer anymore anyways.

@RogersHelps we did receive the paperwork with changes to the account. we are just going to deal with it on monday... if you can’t quickly figure out, we’ll cancel the services and keep what we have. (the attempted upsell from the guy we called today was a lot. )

Hey @Rogers WTF is up with me buying the Cricket for $3 and having to rebuy it EVERY time I change the channel and try and go back. I am SERIOUSLY F’ING pissed 🤬🤬🤬🤬🤬🤬 get ready for a F’ing phone call in 3.....2......1...

Rogers told me I'd get a refund cheque within 4-6 weeks and it's been 6 weeks and I'm cheque-less and sick of @rogers treating their customers like shit and taking their money.

Was impressed with #IgniteTV from @rogers for the past few months - that is until about 2 weeks ago. Service has been flaky for some reason. Lots of modem and “cable box” reboots needed lately. Hope it gets better soon for what I’m paying!

As if the Air Duct Cleaners and other spam calls weren’t bad enough now I’m getting fake @Rogers calls claiming they’ll upgrade my internet speed and cut the price in half. #hungup #spam

@27Wright @Rogers #greedy #rogers this is how you get a #badreputation when you treat longtime customers this way!

The change to Infinite plans are pretty terrible for those of us with multiple lines and bonus data on ShareEverything. After many loyal years I will be leaving @Rogers

@CraigPeacock99 @RogersHelps Exactly... I saw tjlhe packages 75 95 125 Reduced speeds(supers slow) once u go Over the 10Gig threshold. There's the catch. Nice try Roger lol

@Rogers internet service is out in Kanata

@tryoung Well, I found another thing that @FreedomMobile has over @Rogers. The mobile service at the @EYCentre is actually more reliable with Freedom during the @OttawaCC. I can actually get decent signal so I can look up the Comic Con schedule without having to step outside!

Sure hope that the @GlobalTV feed on @RogersHelps is better tonight than it was last night. Had to watch @BigBrotherCA On Demand to avoid the poor feed quality. #igniteTV

@YTQ @Rogers Yeah I thought I remembered being able to do it before. That is too bad.

Hey @RogersHelps . Can’t watch the Senators vs Leafs on Rogers NHL Live due to blackout restrictions. This is a free national game. Help please.

@RogersHelps my Next box is not working. So no cable or tv at all. We had 3 quick power outages yesterday, and no tv since. It just has -5-

@RogersHelps Lucky for the tech he didn’t need to do any outside work. This one was much more knowledgeable than the previous one and offered suggestions as well to help troubleshoot. Sadly issue is with my PVR box. Gotta replace it. Will call tonight.

@1darkblonde @Rogers Also took 8+ requests to get off their addressed mail list. They tried to get me to contact Canada Post. No dude, I don't want your company's shit. I'm literally being nice so you don't have to print it!

@RogersHelps Thanks for the response, not sure the first sentence about being in a connected world is really necessary as all I was interested in knowing was if there was a problem and then some indication of what it was and what then repair timeline was estimated to be. Apology helps too.

@NeonShines @Rogers That’s why I no longer use them. It’s problem after problem. #wouldrathernothavecable

@RogersHelps recently I called about a promotional plan you were offering 500u customers to find out I wasn't eligible because of my postal code how can you offer double the service for a third of the price based on geographical location .....

Hello @Rogers i had the worst experience with you in the past couple of days and i am done with you #Ottawa #Canada #bell #telus #fido everybody stay away from rogers and you will be charged extra and you wouldn’t even know unless you look for it

@RogersHelps It’s on and off. We have put in a service call.

So I spoke to a @rogers agent last night about adding a channel to our cable. He said it was added and would take 10 minutes to show up. Had to add it myself from the customer portal because a day later it still wasn’t useable…. good god….

@RogersHelps getting a little frustrated. My next box has been stuck at -01- for over 20 minutes. 3 reboots, unplugged and replugged every wire. This is a weekly problem. Ready to cancel and switch to Bell.

Awful service by @RogersHelps. 1) Tech arrives, says PVR is the issue even tho live tv is wonky, 2) call Tech Support, book 2nd visit, 3)first tech calls me to complain abt escalating the issue, 4)miss work, wait for tech to arrive, 5) they cancel 2nd visit without notifying me

@Rogers You may wish to rethink the idea of taking $$ from Huawei for advertising. It may give you a bad reputation you neither need or want.

@RogersHelps 3rd day straight my wifi is out, I'm $40 over in phone data - what in the sweet **** is going on in Ottawa!!!😠 this needs to be resolved.

Outage in #Ottawa @RogersHelps. We’re new clients. NOT impressed. So frustrating!!! #rogersignite sucks

Anyhow, I do genuinely feel bad for @Rogers because there's certainly something out of the ordinary going on here. But, man, we pay a lot for something that refuses to work.

Internet update: - It's been flaky for awhile. We replaced the modem earlier this month. Didn't help. - Got through to @Rogers - they sent a tech within hours. Very impressive! We were thrilled. - Guy came and installed a *3rd* modem. Internet went down 30 mins after he left.

@MikePMoffatt @Rogers The problem for you will be the TV packages, I'd strongly suggest @TekSavvyBuzz, for internet have been reliable & honest abt outages - you'll own your modem but most come w/ a year warranty

My @Rogers Internet has been going down a dozen or more times a day. On 2nd modem this month and nothing seems to work. Yet I keep sending them $527.68 every month. #IAmDumb

@palm #Santa forgot to add #palm to #Canadian #CELL #Network .......#MerryChristmas #Grinch --- @Bell @Rogers @TELUS @Fidomobile @koodo @Videotron

@RogersHelps You guys need to update your app. It’s been crashing for months every time you try to sign in.

@RogersHelps Problem started last night. Tried to send a couple of texts late in the evening. Woke up this morning to see three weren't sent. Now when trying to use my cell phone, keep getting a message on my screen saying 'Mobile network unavailable'. Looking for help/solution.

@EverythingRant @RogersHelps @brian5or6 "be careful with that company" **** that shit. Teksavvy is SO much better than Rogers ever was, man.

@Rogers should consider call back feature like @Enercare for speaking to customer service. @Rogers wait time is 35 minutes in 21st century!

@Rogers @RogersHelps can a manager please get in contact with with. I have dealt with customer service too many times over the last couple months, with not much resolution to my issues. After thinking those issues are resolved, new issues are created. Thank you!

@RogersHelps That doesn’t help. I have the schedule, it’s posted on the channel. But with the guide not updated the time slots don’t line up for recording.

@Rogers my internet is down AGAIN. I’ve called your helpline numerous times and your system keeps hanging up on me. Get this resolved ASAP @Bell if you can beat @Rogers for unlimited High Speed Internet and a Smart phone - message me before they do.

@RogersHelps your iOS app just stopped working one day - kept telling me you were working on something and to try again later. It’s been two weeks. I’ve deleted and reinstalled the app and now when I put in my code after entering my phone number I get the same error! #help

@RogersHelps I know what a blackout is, but the idea of having the NHL sports pack is to get all of the out of market games. We received all the Regional Toronto ML games for as long as I have had the pack... it must be going on a decade now.

Good job, @Rogers. Adding someone else’s account to mine without my permission, then charging me $500 for the privilege after 3 months of HORRIBLE customer service just trying to get my one regular cell phone plan added to my internet. I want my money back and we are DONE.

@RogersHelps hey there! Internet has been out for over an hour in the Cambridge (galt) area, headed to work soon I hope this issue gets resolved

@RogersHelps I already contacted support and they said they could send a technician Friday. That’s a joke

A @RogersHelps representative dropped by our office a few minutes ago to sell us on Rogers Fibre service. I guess she wasn’t aware that we had Rogers Fibre installed three weeks ago, ordered in August.

@RogersHelps Doesent help

@RogersHelps hey question for you I have the super sports pak with Cogeco why is ohl games not shown in HD. Cogeco says its a Rogers issue. Please let me know

@BenGoldenthal @Rogers @Bell Bell is no better especially when the weather is bad

@RogersHelps I have used Crave, Netflix and YouTube from my phone to Chromecast with no issues like this.

@ReaperDieDieDie @Rogers SHIT WAIT I FORGOT TO GET RID OF THE IMAGE FOR A REF OF WHAT TO SAY HAHDJJS

@RogersHelps All Ignite services have been down for almost an hour, on hold on phone for 15. Rogers needs to acknowledge and address an outage in Whitby.