Rogers outages and service status in Russell, Ontario

Problems in the last 24 hours in Russell, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Russell, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Russell, Ontario

The most recent Rogers outage reports came from the following cities: Russell.

City	Problem Type	Report Time
Russell	Internet	14 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Russell, Ontario

Latest outage, problems and issue reports in Russell and nearby locations:

• 
  Scott Nordlund (@NordoftheNorth) reported 40 minutes ago from Russell, Ontario

  So officially 24 hours now we have had no internet service via @Rogers. They wont provide an update, answer dms and the phones lines are packed. Maybe post a little update lads?

• 
  Andrew Riddell 🇨🇦 (@RiddellArchives) reported 47 minutes ago from Embrun, Ontario

  @RogersHelps Having issues with Internet in Embrun Ontario. Counties of Prescott-Russell south of Ottawa. Form time about 20 min. Unplugged Rogers Ignite Router. Flashing Yellow

• 
  Andrew Riddell 🇨🇦 (@RiddellArchives) reported 48 minutes ago from Russell, Ontario

  @RogersHelps power out eastern ontario. trying to use cell phone & cellular data. Hard to get pages to load or refresh. Slow. fluctuating changes to LTE, 5G and 3G. Bad service and I’m stationary in my home

• 
  Wendy Habets (@WHabets) reported 54 minutes ago from Russell, Ontario

  @RogersHelps my Next box is not working. So no cable or tv at all. We had 3 quick power outages yesterday, and no tv since. It just has -5-

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rita (@ritasummerstar) reported 5 minutes ago

  @RogersHelps you just disconnect calls now and tell customers to call back later? What ******** kind of customer service is that?

• 
  Brian (@basherjam) reported 10 minutes ago

  .@RogersHelps amazing that your contact centre just says “too busy, call back another time”. What kind of service is that?

• 
  🇨🇦 Kirby 🇨🇦 (@Zuker31) reported 15 minutes ago

  Deserved to lose the World Series with this bullshit. Support humans. Typical @Rogers. Sad and pathetic.

• 
  Crash Davis (@CrashDa46551883) reported 18 minutes ago

  @JayGenXer @Rogers Try live chat. I think you get a person that can actually communicate in English. Most allow you to print out the entire chat at the end & you can yell at your screen if they say something stupid without worry. Only way I do it now. Faster too.

• 
  GoJays (@GoJays) reported 19 minutes ago

  @RogersHelps I’ve been trying to get through to someone on the phone for 3 days and the system keeps telling me to call back. The automated chat on your website can’t help. What kind of customer service is this??

• 
  Jenji (@J3NGXD) reported 19 minutes ago

  I love paying @rogers $150. Per month for “unlimited data” that becomes completely unusable after 4 fking days! Wtf is this horsesht @MarkJCarney ? These ******** fully outsourced to India in October too. Like what are we fking doing?!

• 
  Oleksiy Kovyrin 🇺🇦🇨🇦 (@kovyrin) reported 20 minutes ago

  @RogersHelps, this may be one of the worst customer support experiences I've ever had. I ordered a SECOND internet service for a new house. Rogers shipped me an XB8. It wouldn't connect. Technical support eventually figured out that Rogers provisioned the new modem against the WRONG address. Great. Simple backend mistake. Should be easy to fix, right? Nope. Yesterday: 45 minutes waiting for phone support before giving up. Today: hours dealing with support. Technical Support diagnoses the problem, then transfers me to Customer Care. Customer Care tells me they can't access the account and sends me BACK to the same phone number. I ask for the account number I'll need when I call. They give me an old account number and tell me it's associated with an address in Surrey, BC. Except MyRogers shows that exact account number as my CURRENT internet service in Waterloo. Eventually they find another account ending in the same four digits as the new service agreement — but can't even confirm the service address and tell me to call the “specialist team.” All I need is for Rogers to associate the modem THEY SHIPPED with the internet service THEY CREATED at the address ON THEIR OWN SERVICE AGREEMENT. I've spent hours trying to find a human being with permission to fix what appears to be a Rogers provisioning error. How is this a reasonable customer experience in 2026?

• 
  Paul Alberstat (@alberstat) reported 23 minutes ago

  @Rogers Hey Rogers. Do you consider a customer trying to talk to technical support waiting on hold for more than 45 minutes acceptable especially when it has to do with the poor performance of your network? No one should have to wait for an hour or more to get an issue resolved!

• 
  SirLuckHomes Real Estate Brokerage (@SirLuckHomes) reported 25 minutes ago

  @RogersHelps Now if I try to make my wife a Level One, that process takes 30 days You’re telling your employees and managers that there is a security risk….what’s the risk to my son if I can’t get a hold of him in an emergency?

• 
  Sharon Gregson (@sharongregson) reported 26 minutes ago

  I'm aware that this is a trivial problem but why is it that @Rogers has men calling me every single day trying to sell me something when I am on the 'do not call' list and repeatedly demand they stop. #Rogers #Telemarketing