Rogers outages and service status in Russell, Ontario

Problems in the last 24 hours in Russell, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Russell, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports Near Russell, Ontario

Latest outage, problems and issue reports in Russell and nearby locations:

• 
  Wendy Habets (@WHabets) reported 31 minutes ago from Russell, Ontario

  @RogersHelps my Next box is not working. So no cable or tv at all. We had 3 quick power outages yesterday, and no tv since. It just has -5-

• 
  Scott Nordlund (@NordoftheNorth) reported 37 minutes ago from Russell, Ontario

  So officially 24 hours now we have had no internet service via @Rogers. They wont provide an update, answer dms and the phones lines are packed. Maybe post a little update lads?

• 
  Andrew Riddell 🇨🇦 (@RiddellArchives) reported 44 minutes ago from Embrun, Ontario

  @RogersHelps Having issues with Internet in Embrun Ontario. Counties of Prescott-Russell south of Ottawa. Form time about 20 min. Unplugged Rogers Ignite Router. Flashing Yellow

• 
  Andrew Riddell 🇨🇦 (@RiddellArchives) reported 52 minutes ago from Russell, Ontario

  @RogersHelps power out eastern ontario. trying to use cell phone & cellular data. Hard to get pages to load or refresh. Slow. fluctuating changes to LTE, 5G and 3G. Bad service and I’m stationary in my home

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Angie Hung aka Hungy 🌈 (@ahung) reported 4 minutes ago

  @MerileeToo @RogersHelps Heads up about missing emails: Though it seems like emails are working again, there are still many emails that were sent to me during yesterday's incident that were never delivered. I know because the people told me they emailed me but I still never received them.

• 
  Tyler Higgs 🇨🇦🌻 (@UberJumper) reported 8 minutes ago

  I've spent 3 hours (2+ hours on hold) with @Rogers today to try and change our Shaw internet service to their 5G Home internet. They seemingly cannot do it. Apparently their Shaw team can't do it, and neither can their wireless team. Not ok Rogers.

• 
  Michele Abdon (@ItsMikaReal) reported 10 minutes ago

  @Rogers @RogersHelps My internet has been down all afternoon, and I’ve been on hold for 1.5 HOURS trying to get support. This is completely unacceptable. How long are customers supposed to wait just to speak to someone? I need this fixed ASAP.

• 
  Lois Roper (@LoisKRoper) reported 11 minutes ago

  It is shameful that during fire evacuations that the cell service providers cannot provide better service throughout the valley in the safe areas. From Enderby to Cherryville to Okanagan Falls, two bars is not sufficient let family know we are ok. Do better! @Telus @Bell @Rogers

• 
  Kathryn Taylor (@katinedmonton) reported 12 minutes ago

  @Rogers you need to do better with customer service. 4 times with AI and no way to speak with anyone.

• 
  Tyler Higgs 🇨🇦🌻 (@UberJumper) reported 16 minutes ago

  @kennethdavid @Rogers It's so bad. 4 hours today on hold/calls with them. Had to dial in 3 times. I think I finally found someone that knows how to do this... but we'll see if he can move the shaw emails to the rogers account he just created.

• 
  Tammie (@tammie__cross) reported 18 minutes ago

  @RogersHelps I’ve been on the phone with multiple Rogers Business agents since 12:30 pm, today. It’s now 2:49pm, multiple agents, long holds and callbacks, all trying to establish a case number so I can report suspected fraud. That’s the issue I’m trying to highlight

• 
  Surya Mankotia (@MankotiaSurya) reported 27 minutes ago

  Absolutely worst customer service experience with @Rogers @RogersHelps. Moved to a new house a week ago and still have no internet because I’m stuck in a loop of waiting on hold for 2–3 hours daily just to have the line disconnect. Please reach out.

• 
  Atomic Sh0cKer (@AtomicSh0cker) reported 27 minutes ago

  @1CanadianPilot @GunGnome @Rogers If you don’t have fiber Starlink rocks. But expensive! Also goes down in storms

• 
  Rina Alexis ♏♋♏ (@Rinah75) reported 27 minutes ago

  @Rogers Your customer service is DEPOLRABLE keeping customers on hold for an hour and a half because of your billing errors is UNACCEPTABLE. Pls have someone contact me immediately!