Rogers outages and service status in Russell, Ontario

Problems in the last 24 hours in Russell, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Russell, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Russell, Ontario

The most recent Rogers outage reports came from the following cities: Russell.

City	Problem Type	Report Time
Russell	Internet	5 days ago

Community Discussion

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Rogers Issues Reports Near Russell, Ontario

Latest outage, problems and issue reports in Russell and nearby locations:

• 
  Scott Nordlund (@NordoftheNorth) reported 34 minutes ago from Russell, Ontario

  So officially 24 hours now we have had no internet service via @Rogers. They wont provide an update, answer dms and the phones lines are packed. Maybe post a little update lads?

• 
  Andrew Riddell 🇨🇦 (@RiddellArchives) reported 35 minutes ago from Russell, Ontario

  @RogersHelps power out eastern ontario. trying to use cell phone & cellular data. Hard to get pages to load or refresh. Slow. fluctuating changes to LTE, 5G and 3G. Bad service and I’m stationary in my home

• 
  Andrew Riddell 🇨🇦 (@RiddellArchives) reported 54 minutes ago from Embrun, Ontario

  @RogersHelps Having issues with Internet in Embrun Ontario. Counties of Prescott-Russell south of Ottawa. Form time about 20 min. Unplugged Rogers Ignite Router. Flashing Yellow

• 
  Wendy Habets (@WHabets) reported 58 minutes ago from Russell, Ontario

  @RogersHelps my Next box is not working. So no cable or tv at all. We had 3 quick power outages yesterday, and no tv since. It just has -5-

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  SJ (@cafveteran) reported 1 minute ago

  @Rogers you have horrible customer service: 1. Your AI is utterly useless. 2. I call in and have to go through your AI and other prompts only to be told that you cannot handle the call at this time due to high call volume. BS. You don't make people do all that only to tell them that you can't do your jobs. 3. I receive a discount through your Rogers Preferred Program as I'm a veteran. It's through the CF One program. I received not one, but four emails recently to confirm that I am still eligible for the program. Well duh, I'll always be a veteran! 4. I've been trying for over a year to change my address with your various systems, yet you still have my old address. 5. I went into one of your physical stores to try to resolve all of these issues and was told that there was nothing that they could do for me. The gentleman wanted to help, but he showed me where he was restricted by your own systems to fix the problems. 6. This is all on top of your complete and utter failure to safeguard my phone number from being stolen in May 2025 at one of Chatr Mobile kiosks in the St. Laurent Shopping Centre in Ottawa. The thief then went into multiple bank locations and stole $75,000 from me. Police were contacted and have an arrest warrant out for the thief. Get better customer service and protect our privacy.

• 
  mynameisray (@mynameisray) reported 4 minutes ago

  @Bell has some of the most disgusting customer service in the business. They do nothing to actually work with you, even long term customers are treated like absolute dog ****. Maybe it's time to look into @Rogers.

• 
  Casey Kobi (@KobiCasey) reported 5 minutes ago

  @RogersHelps Just recieved a call from Rogers regarding my formal complaint with CCTS in which they offered a vague apology and did not fix the charge against my credit. Filed another complaint with TransUnion

• 
  Vicky Baum (@vickyrobinbaum) reported 7 minutes ago

  @Rogers-My Mom is upset as she waited 37 minutes to find out what channel the ladies US Open tennis is on. Nobody answered. This is entertainment for her. We had a Rogers outage for a full day last week-Internet, cable, phone; the guide button hasn't worked since. Pls help.

• 
  Kevin (@kevcpm) reported 9 minutes ago

  @cbcmarketplace @RogersHelps now being told it is 24 hours. Agent will not send me through the supervisors because there are “too many customers”. Sign of the times for Rogers Customer satisfaction?

• 
  Shye K (@ShyeKlein) reported 9 minutes ago

  @Rogers You have fired hundreds of employees and changed your agents with an ai unable to help with my issues, for 3 days i have called to resolve a phone number transfer issue and your ai system keeps hanging up. I would like help with your nonsensical service before I cancel.

• 
  Carole Farhall (Khaligirl) (@CaroleFarhall) reported 12 minutes ago

  @Rogers prepaid box to send my S26 phone back so my bill will go down even more because I will not be paying for the it anymore. I did say no to the phone at the moment because it sounded to go to be true. I asked for an email to confirm everything and was told I would get it with in

• 
  scott kimberley (@skimberl_scott) reported 14 minutes ago

  @Rogers hi - ive been on hold since 9 am (its 10:30am now) - i got your credit card and am trying to link it to my cell acct - what is it going to take to get someone to pick up the phone to help a client out?

• 
  _.damien5 (@damienvermande5) reported 15 minutes ago

  @RogersHelps can someone please address these issues? I need wifi asap and I’ve had an outage since this morning with no help at all?

• 
  @HolyDegenerate (@RandySaretzky) reported 16 minutes ago

  @RogersHelps Absolutely inexcusable service. Canada has the highest cell bills in the world and hands down the worst service . I’ll cancel my payment and you Roger’s can chase me down for payment. my recommendation is NEVER SIGN UP WITH ROGERS nightmare