Rogers outages and service status in Kitimat, British Columbia

Problems in the last 24 hours in Kitimat, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Kitimat, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Yegor Sharangovich replaced Breadman (@FierySharky) reported 6 minutes ago

  Sportsnet and Rogers just keep shooting themselves in the foot. Once again, **** you @Rogers @Sportsnet

• 
  Mike Jones (@Mike_Jones_1) reported 8 minutes ago

  @lamphieryeg @Rogers @RogersHelps Customer service in telecom companies in Canada is practically nonexistent, their monopoly allows it. The threat of taking your business elsewhere is a joke and they all know it.

• 
  Gary Lamphier (@lamphieryeg) reported 14 minutes ago

  @Rogers Picture it: You're a longtime Rogers customer. One day you get a spam call from Morocco. You don't pick up. Then you spot a $24 charge for a call to the same number on your July bill. You contact Rogers to complain. It's rejected. No explanation. What gives, Rogers?🙄

• 
  Solid Shatner (@KarlMagnonMan) reported 16 minutes ago

  @RogersHelps That’s irrelevant. I’ve followed all the steps (no dashes or box #’s etc) and it’s just not recognized (according to YOU) by Canada Post, and yet I get mail w/o issue. The PROBLEM is trying to speak to a live operator to correct this and I can NEVER get through.

• 
  Techie (@techie_in) reported 16 minutes ago

  Whether AI hasn’t been implemented properly or AI adoption has failed, an increasing number of customer care services are being destroyed by a lack of care and support! This is the second day I've spent over an hour on the phone with my service provider (@Rogers) addressing call-dropping connectivity issues. No one has picked it up yet. Whereas Rogers used to have amazing customer service and calls were getting connected very fast. 😢 I request Rogers to take a look!

• 
  Jeff Jones (@thewiredserf) reported 17 minutes ago

  @RogersHelps We’ve spent hours queuing to speak with your teams in the last week. We’ve had two technicians come by and leave without resolving our issue. How do we escalate today without waiting 2 hours to speak to someone and then wait another day for a tech to arrive?

• 
  Kevin Torgrimson (@TorgrimsonKevin) reported 18 minutes ago

  @FierySharky @Rogers @Sportsnet I’ll say….they don’t give a **** about western Canada.

• 
  Karl (@KennedyKreep) reported 20 minutes ago

  @Rogers @RogersHelps is the biggest rip off in Canadian history! Literally spent 2hrs on the phone waiting for an available service rep. to only suddenly be told "high call volume, call back later" I WAS IN LINE!!! Waiting for my turn. Cancelling is now my next move.

• 
  Hales (@claytonhales83) reported 23 minutes ago

  @RealDonBradshaw @BlueJays @Rogers Literally every team does this. Calm down

• 
  Keith MacInnis (@keithmacinnis) reported 25 minutes ago

  @Smileyyeg @Rogers no longer has humans answering the phone :/. I recently upgraded my phone with a save & return option, and mailed them my mint condition used device. I was suppose to get 360$ back. Instead, they rejected my return for water damage, and let me know I would be charged $1,800 for my old device. I’ve disconnected my credit card from Rogers while I try and get in contact with them; it’s so frustrating.