Rogers Outage in Milton, Halton, Ontario

And after sitting at home for two hours waiting for r @RogersHelps technician I find out they’ve randomly cancelled the call for no apparent reason and there’s no way to get someone out today. Absolutely imcompetent customer service.

@RogersHelps @Rogers @Bell You would almost think this is a business strategy because it's nothing like the level of service we pushed while I was at Rogers. ..... disappointing to say the least.

Thx @Rogers @RogersHelps for "accidentally" causing anyplace tv to have an outage.

@CBCNews if it's not you, than @Rogers please fix the issue on your end!

Sadly I was lead astray with empty words. And now no solution. @RogersHelps Folks please inbox me with the best plans and carrier. Must be a good company with strong reception as I am a road tripper. And affordable since I have no job.

@Rogers @RogersHelps and just like that 25+ years of loyalty gone - totally preventable ....Cable Internet and homephone on a competitors network now.

@RogersHelps Just take these sarcastic jabs and move on... It fixed itself, like most connectivity issues (many) I've had since I "switched" to Ignite.

@RogersHelps Never subscribed to such service .. have Twitter and I’m linked to twitter

@RogersHelps I had that a lot It was really exhausting and still have issues but no loner have the SIM card on this phone

Just experienced the WORST customer service in a very long time with @Rogers. I've been a loyal customer for years and years, and after this encounter, I'm seriously thinking of switching telephone providers and bringing my family with me.

Hey @Rogers. Pick up your damn phones.

@TTChelps @RogersHelps please get cell service for the TTC

At @RogersBiz getting rid of cable boxes. Realized they don’t have a Twitter and assuming it has to do with the service

25+years battling the encumbant telephone companies as Call Net / Sprint / Rogers (MetroNet /AT&T /Allstream) never thought I'd see a Bell truck in my driveway. Good job @Rogers

@RogersHelps I had infinite installed on Thursday. Now my internet and tv are unusable since Friday. Called Friday for someone to come out on Saturday. Turns out appointment is for Sunday. Terrible service/product. The guy who installed it spent the entire time asking for help.

@RogersHelps Yes I’m currently with Fido. I have been with Rogers/Fido for 15 years now between the 2 and incredibly disappointed with the rates and data issues I’ve been fighting for years

@RogersHelps Save the patronizing bs. Happens too often. And because of the piss poor outside cable install by @Rogers @RogersHelps @Bell can't install without significant work. A 20+ year Customer /former employee and you've negated any goodwill.

@RogersHelps Yes for Apple replaced this I phone for me and I still had issues with your SIM card everything is closed now only twitter is alive and whatsapp

@Rogers please fix this internet outage quick.... I’m home sick and just wanna watch cheer squad on Netflix and not chew my data on my phone.

I love it when my home internet goes down when I'm working from my couch. This is why I keep my phone and home internet with different companies. Time to hotspot 😒 @RogersHelps

I guess customer loyalty means nothing to @Rogers. Thanks for nothing!

@RogersBiz @RogersHelps just reiterating the fact that your new online reservation system is an absolute farce. Not sure how you can take 6 days to ship a phone when I was 3rd in queue to get it and reserved early. Meanwhile all the local stores have the phone in stock. Awful.

@RogersHelps Finally problem resolved - it took 2 hrs

@RogersHelps I’ve been going through your customer service 3 times - going around and around in circles still no solution 😫

@RogersHelps I got an email saying it “was being shipped” and to click the UPS link to track it, but you don’t provide any tracking number. The system is bad I don’t care about the wait

The solution was for @RogersHelps to give me a phone number I obviously already have. I called 30 days before the move. The nice person I spoke to asked for my new address, checked and said “yes, we serve that location. Installation will be easy.”

God help me, but I love awards shows. Too bad I’m missing the #Emmys2019 because @RogersHelps couldn’t send someone able to hook up internet/tv in the middle of Toronto despite me waiting for 2 appointments. (1 was a no show.)

@freedomsupport Sure, if I live in a basement or somewhere rural, but I refuse to believe this while I have excellent @Rogers and @Bell cellular service in the same condo unit which is located on a very prominent street in the city. My network is not even at half status as I type this.

So now @Rogers @RogersHelps is making more excuses on why cell phone charges are getting worse. The only they’re igniting is crappy customer service

@asekander @Rogers My 7 is still going strong as well but the new camera sure looks nice. Since they no longer slow the older phones to a crawl with each iOS update, I haven’t had a reason to upgrade.

@RogersHelps The conference line was only at that number and area code, so I didn't have another one to use. Our rescheduled meeting will use an alternative number, but this shouldn't have been an issue in the first place, especially since this was an important work conference call.

@RogersHelps it’s Monday, why do you have to add an outage on top of that 😡😡. M5V area plz fix it!

I have been using a @rogers unlimited plan for a few weeks now. I he speed it drops you down to after your “premium time” is unusable. It really is just a regular plan. Disappointing.

@RogersHelps I do not have family sharing plan Never subscribed to such plans always had issues with my e-mail and my password Had some kind of unknown files and some kind of users Safari would never connect to my network

@RogersHelps 25 brownspring Rd. I'm sure you can see the history. Everything is connected and "working" to the modem but clearly outside connection is down. 4162923458 is home number

@RogersHelps Yes, and very frequently, every few seconds, like the signal is coming from Jupiter or something

@redcrew @Rogers The other evil empire. Bell. Sick and tired of sub par customer service from Rogers, but I’m under no illusions things will be that much better with Bell. But for now at least, my connections will be faster.

@RogersHelps Haven’t had the time to troubleshoot with you but CP24, Discovery, Comedy all have static lines every 20-40 seconds that interrupt video and audio transmission. Makes impossible to watch. Not my NextBox. I have two different boxes and is occurring on both in separate rooms

And @RogersHelps is down again in North York today.

Damn @RogersHelps Sunday evening and my wifi doesn’t work at all :( - postal code M6N2Z5

@RogersHelps We are having issues with ignite it seems to be very choppy on some channels like animal planet and sports network

The most BS internet, #Rogers, has been out for almost a whole day. On a day my son’s home sick and I’m “working from home”, no internet or TV. Better fix this shit asap @RogersHelps

@RogersHelps Please provide me with an exit contact number. This is unacceptable to me. I have been a customer for way to long. We are talking $40 here Ridiculous!

@Rogers your new unlimited data is terrible!!! Buyer beware!

After 90 minutes on the phone supervisor “Joshua” tells me someone will call me within 7 business days to let me know if my case has been resolved. To be clear... the only thing I’m asking for is to upgrade my existing service package. @RogersHelps

Hey @RogersHelps u have had s day now to clear up this digital garbage with the service & yet u still haven’t .funny how these things take so much time yet u r late will a bill & wow u can get those warning texts out pretty fast ..I’m not impressed 😡fix it now & yes I have DM u

@freedomsupport You need service in more places because every time I go to a city up north or out of town it says “nationwide” or “no service” and that is a huge inconvenience when I left your competitor @Rogers because you offered a cheaper/affordable plan

For over a month before we fixed it so people could access the sidewalk. We’re getting no help from @Bell (our provider) or @Rogers who the hole is under contract. 6 months with a 6’ x 6’ hole that is well over 6ft deep is NOT ACCEPTABLE for a street filled with kids. Help!

@dmrider @BlueJays @Rogers @Brookfield_BPY @joe_cressy #OntarioPlace or the #PortLands flip a coin. Though we do have that bridge problem on Cherry St 😳

@Rogers has the worst customer service ever I am SO over it. thank you for absolutely nothing. this is the most disappointing and awful treatment.

Dear @Rogers @RogersHelps your customer "service" sucks and your follow through on promises leaves much to be desired. How do I sign up for a new contract and only get half of what I was promised then told I'm too bad we ran out of what we promised you but here's your bill

Hey @RogersHelps I just want you to know what a rockstar you have in your customer service reps, Esther especially but Cheyenne was also very helpful. If your customer service is always that good then you’ve got a customer for life.

@TekSavvyCSR @RogersHelps Great. Rogers cancels a ticket for no apparent reason and their response is "Your customer can wait another 31 hours before we can be bothered to send someone to fix the problem we caused." To both sides, I still want and answer as to why the first call was cancelled.

@geniebouchard @Rogers I will never watch the nfl again. They fumbled on the issue with the piles of shit that knelt during the national anthem. #lowLifesKneel

@RogersHelps Five hours and counting since Teksavvy opened the ticket to have your tech come again to fix a escalation caused entirely by your technician this morning. Still no idea when they're coming to fix the issue that they were supposed to have fixed this morning.

@RogersHelps Indeed, but it's still the ROGERS technician who cancelled the Teksavvy service ticket without telling me or Teksavvy why. And since ROGERS doesn't want to come to fix the issues they're responsible for, I'm happy to move my other Rogers business elsewhere.

@RogersHelps Definitely not the feedback you want, but not feedback you care enough about to do anything about. It's a simple problem to fix but you can't be bothered.

@Rogers Rogers has the worst customer service. After an agent broke my account beyond repair and all agents after refused to fix it I took my credits and left.

Alright friends, since @RogersHelps doesn't, recommend a company who's customer service doesn't completely suck to consider as my cell phone provider.

@RogersHelps working from home and my internet is down. Need some help here.