Rogers Outage in Burlington, Ontario

@RogersHelps internet has been down all afternoon - received an email it was up and running but it isn’t!

@RogersHelps weird intermittent outage in M4K: first TV all black; then internet went out, TV okay. Rebooting AC modem fixed data briefly, then off again. TV on, 3rd party VOIP on, but data off now.

And the frustration with @Rogers continues. Called to change the user name on one number on my account. Found that they did it with a typo. Called back to fix it and found then that they replaced my name overall on the account instead. I wonder how many more calls it will take.

@RogersHelps can you confirm whether or not service has been restored to me. I will DM.

@Rogers I think it's very inconsiderate to double my internet costs right now. Terrible timing.

@S_dF @Rogers @RogersHelps Thanks Steve. True that. We pay enough in Canada as is. Story is a fibre cable was cut. Two entire area codes have been down since 2pm yesterday. No ETA on when the repair will be done. Hey, accidents happen. The timing sucks though.

@RogersHelps @metromorning internet has been down since 2pm yesterday. Technology is an #essentialservices why can’t you tell me when internet will be back up.

My @Bell wifi is down, and my @Rogers LTE is barely getting a signal. This is the telecom gov’t-mandated oligopoly in Canada: excessively expensive and terrible quality.

@Rogers quality is very poor.

@Rogers @AboutRogers just credited me $1 for an outage that lasted almost 3 hours. I work from home and lost my entire shift because it happen early in the shift so I did not get paid. My work days have already been reduced. I rely on my internet for work so I will be switching

@RogersHelps FIX YOUR SHIT WE RELY ON YOU TO GO TO SCHOOL NOW U CANT KEEP SHITTING THE BED ANYMORE

@RogersHelps service down again

@RogersHelps several people have lost internet at montcrest apartments 10 Hogarth Ave Toronto. Help please

@fordnation Talk about price gouging. With the theatres shut down @Rogers is charging $20 to rent (not buy) new movie releases such as The Hunt for 48 hours. That's about two times what you would pay in the theatres #rogers

@bramabramson @Mark_Goldberg @Bell @Rogers @TELUS @Videotron @ShawInfo The problem today is mostly on inter-carrier calls, so if calls can be routed without using those trunks it would be a big win. I think I’m going to write a follow up post this week with a primer on PSTN routing.

@actyper @RogersHelps Not working, reset phone and network 😢

@georganneb @char_lawyer @Bell @Rogers @TELUS Georganne, nobody dislikes those guys more than me but the systems were not designed for this. Same for internet. It’s like a water pipe to service an apartment complex is a foot in diameter but not if everybody is always home and taking showers simultaneously. Get used to it.

@andrewmartonik Got a @SamsungCanada Galaxy A70 from @Rogers . Set it all up with apps etc BEFORE putting in the sim card. After I put in the Rogers sim it wiped the phone and installed a bunch of Rogers unwanted bloatware. Rogers sucks.

@KameoCA @garyvee @koodo Cool. I’m with @rogers and never gotten any reply. Just the long distance texting charges. 😂 😂

And the internet just went down 😱😱😱😱😱😱😱😱 @RogersHelps

I’m fine with being at home but my wifi never works so @RogersHelps come outside!

@rogers internet services are literally the worst. Im seriously contemplating canceling. Legit, its been over a month and these guys still neglect any issue.

@RogersHelps repeated problems on my internet connection over the last week or so. Your site says service is fine. I have to use my cell to send this

.@Rogers don’t give me free services that I don’t really need! 😠 Give me free extra bandwidth for all the videoconferencing going in my home right now to support me in my work, my wife with her business, and my daughter in her end-of-term classes. #LockdownCanada

@nxtom @BTtoronto Lol. We only have @Rogers TV because it's included with rent. Otherwise I'd never pay for TV, especially not that company. #cordcutting

Remarkably unsatisfactory dm with @Rogers cable. Snarky service, going in circles. I just dont want to pay for sports when I'm not seeing any. Limited income (need to keep very sick dh busy and happy)

@RogersHelps Nonsense. I'm not the only one. Just issue credits to everyone

@RogersHelps WiFi service has been mostly out all day plus part of last night. TV keeps blacking out. I've been trying to work from home today and it's very frustrating. Acct: 416613347

@Rogers would be great customer service if you let neighborhoods kjow that their services will be interrupted because some of us depend on the internet to work. #fail

Holy Shit @Rogers @RogersHelps What ******** (A thread) It’s been a week. On Saturday night you told us it would be fixed within the hour On Monday night you told us it would be fixed by 6:30pm that night On Tuesday night you told us it would be fixed by Thursday at the latest

@RogersHelps As I suspected, another waste of time although @RogersHelps always tries and is friendly here. Too bad @Rogers has lost its competitive edge

Is there a Rogers TV/Internet outage in Toronto now. Our TV froze and won't reboot and lights are out on the modem @RogersHelps

@RogersHelps your mobile site is next to useless. It won't let me login

Ive been having some crazy latency issues the past week @Rogers assures me everything is good. But every game I have is unplayable due to unreasonably high ping. Most videos I watch buffer for minutes at a time, why am I paying for your best internet package. SMFH

@Rogers, sent a collection ltr via Canada Post for my parents overdue home phone. I NEVER rec'd an invoice! Apparently invoices were changed to online from paper & sent to an unmonitored Rogers email without the POAs concurrence!!!

@tweetsforteetz @dmac_79 @RogersHelps And almost every rep has discretion. Almost. Meaning if a consumer is a jerk—game over. Be respectful: chances of great service improve. My experience.

@RogersHelps internet down. Again. :(

@tweetsforteetz @dmac_79 @RogersHelps Sorry, but the account is in my wife’s different sir name. And I don’t typically pull up my job in my customer service intersections. I’ve done enough bad Rogers stories in my career. I also believe in crediting good/great service where I find it.

@dmac_79 @RogersHelps I have generally good fortune with customer service reps everywhere. Polite persistence is sometimes the reason. Or just luck.

Because there’s lots of good service @RogersHelps too: I got through to Rogers tech help on phone in 2 minutes. Agents were great. I needed (to pay for) a new PVR. The two reps at the King Street East store were smart, thorough, fast and friendly. One’s also a viewer. Thanks!

@Ani1u7 @Rogers @Bell @TELUS I have a sharing plan that's grandfathered so extra lines are cheap. We never go over 10GB combined but I like the cushion. I always bought phones outright but not last time and now flagships are crazy$. Approx $100/mo w/add ons (voice to text vcmail, etc).

@RogersHelps I replied to a message from the prior issue and haven't heard from that person yet but I only sent the email Friday.

@RogersHelps I exchanged email messages with someone about another bad experience recently.

@RogersHelps I hope so. I was a very happy loyal customer until I tried to upgrade my TV/Internet/Home Phone and smartphone in the last month. Perhaps tell chat reps & first line responders to stop pretending they're retentions and offer the best deals.

@RogersHelps I am having issues with one of my Rogers boxes. It is the older box. I trying unplugging it for a few minutes but still experiencing freezing in my programs.

@RogersHelps services down in guildwood area of toronto. Please confirm.

Same here at my parents place, they seem to always be having problems with this crap service @rogers passes off as TV.

@RogersHelps @mp256 My family has been having issues all day accessing the app. Go to sign in and gets caught in a loop. Had to uninstall and reinstall on my phone to get it to work again, only to have the same issues a few hours later.

Still no reply from @RogersHelps after 21 hours. Can’t even suggest that ppl start changing their Rogers password as that may not help here. #cybersecurity

@RogersHelps so I receive a text stating that SHM has fixed my problem with my app, but yeah it still doesn’t work, they leave a live chat link for support and of course no one is working. Been dealing with this December and it’s quite frustrating!!

I need someone from @rogers to fix my internet and give me a new modem.. I’m annoyed

@Rogers my internet is bad for three days, the TV doesn’t work, it keeps cutting all the time, and I can’t talk to Rogers to find out what I do, please I need help because I have three children, and two need the internet for classes, give school!

@RogersHelps I’m much rather talk outside DM as I’ve spent over 2 hours in live chat to find out Rogers is willing to lose a customer of many years over an offer you gave me 2 1/2 weeks ago. Offers shouldn’t change this often no other providers play this game

@SCommandante @freedomsupport You tell them @SCommandante when I used to be on freedom mobile they used to be so rude to me. I’m so thankful that I’m on the @RogersHelps infinite 20gb plan Rogers has been really nice to me.

@IhateRogers @RogersHelps I have never had such bad experiences with a company in my life. Why is it that whenever you send someone to "fix" my problem you guys don't ever fix it. I lose internet all the time, high ping, packet loss etc. It is a NIGHTMARE.

@RogersHelps internet is down here as well, Tay Township, Victoria harbour,

@Rogers They are totally horrible. I just switched to another company today. They are only about the money! They never help and if they do your bill is somehow higher

Anyone else in #Vancouver having cell phone network problems. Every 2nd or 3rd call says “the number you are calling is unavailable right now”. @Rogers @telus #cellphone

@RogersHelps Ur home internet is not working

@RogersHelps my internet has been down most of the evening.