Rogers outages and service status in Mont-Tremblant, Quebec

Problems in the last 24 hours in Mont-Tremblant, Quebec

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Mont-Tremblant, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  B Wags (@Truewags) reported 6 minutes ago

  @Rogers what’s the deal with your automated services being down? I try and call and get disconnected every time. Higher call volume blah blah blah….and then CLICK! Someone better get back to me.

• 
  Geoff aka Holdfast043 (@GeoffdBarrett) reported 8 minutes ago

  @RogersHelps I did indeed as it was a pretty bad job of customer support. I will gladly give it to you.

• 
  Stephen Cunliffe (@scunliffe) reported 10 minutes ago

  @RogersHelps your AI automated phone system is terrible. If the AI hears "Human", you need to send the caller *directly* to a human agent. Anything else is disrespectful and annoying. The "higher call volumes... unable to accept your call" - #Disconnect is bad.

• 
  Clint (@clintculture) reported 11 minutes ago

  @RogersHelps Your frontline support team already wasted 5 hours 35 minutes of my day. I have tallied all calls and AI chats and there are such long queues that end with being cut off. It is despicable disrespect for your clients’ time and lives. Your CEO made $15.45 Million last yr. HIRE MORE

• 
  Sydella (@newfiegirlrules) reported 13 minutes ago

  @RogersHelps Well after being told there was no charge on my bill... I now have a very large charge. & nothing sent to us in regards to the so called damage, as previously promised. I sent a perfectly mint phone via your chosen method & Rogers claims damage was done. Delete from bill thanks

• 
  Simos (@CMAK_R) reported 14 minutes ago

  @Rogers your AI phone response system is incredibly frustrating to get help. Rather than making more efficient and quicker it’s become a method of torture for anyone that needs to get a hold of a Custer service rep for assistance. Your system sucks and go back to real humans.

• 
  Nikki (@NicoletteFuller) reported 14 minutes ago

  absolutely HATE dealing with @Rogers. We went on our trip and had our plans changed around so we wouldn't have a huge phone bill... The sales associate lied to us about what we were getting. Came home to a $500+ bill. Have had the runaround like crazy; the store won't deal with us. Online people couldn't help... had to talk to a phone rep who said they would correct the mistake and only took $60 off the bill... had a normal month of not being anywhere, and STILL my bill is astronomical. I'm so sick and tired of cellphone company reps giving smooth talk, yet the second they screw up and you try to get your money back, you have to jump through fire, talk to 5 different people who say they can't do anything, and still get screwed over. I need a decent Canadian cellphone provider service that isn't going to give us the runaround.

• 
  KIRO Service Consultation (@ampharan) reported 15 minutes ago

  @Rogers why is Roger’s go out of their way to do dumb things? Closed our cell accounts, almost a year ago , finally got a refund owed then now charge us with roaming. What is wrong with you ? Bad terrible service

• 
  Corey Buffett (@coreybuffett) reported 19 minutes ago

  Working at 24 hours to download a game on rogers, max down is like 10mbps, same setup on bell would be don’t in a couple hours, this is crazy @rogers fix get better hardware or finally install fibre ! #nogamingonrogers

• 
  Brian (@basherjam) reported 21 minutes ago

  .@RogersHelps amazing that your contact centre just says “too busy, call back another time”. What kind of service is that?