Rogers outages and service status in Prévost, Quebec

Problems in the last 24 hours in Prévost, Quebec

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Prévost, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  firoozeh tale (@firoozehtale) reported 2 minutes ago

  @RogersHelps @snake__rat I've spent over 3 hours on phone since Saturday to schedule installation of my Roger's internet modem. It's been a horrible experience so far. I'm basically paying for internet that I've not received yet, and don't know how long more I have to wait for an agent to respond.

• 
  Susy Campos (@SusyCampos19) reported 7 minutes ago

  Wow @Rogers. I have been calling for the past 2 weeks to move my service to a new address. I was being put in hold the last time I waited for 1 hour on hold. Now it just says they are experiencing higher calling volumes and it hangs up on me. Bell will have a new client I think.

• 
  Kelly (@AlbertanKelly) reported 7 minutes ago

  My internet/cable has been down for 24 hours. @Rogers (with Shaw). Never had this happen before. I actually appreciate the updates - apparently a cable was cut by a third party contruction but, 24 hours is a really long time. I feel for everyone in my area who works from home. There better be some compensation for this.

• 
  GrandmaSavage (@h81418541) reported 8 minutes ago

  @Rogers Refrain from Hiring Customer Service employees who can't speak Proper English to us. Incoherent Un-Intelligible .. Call from a young man I could barely understand. He didn't know his job and what the supposed offer was either. He called his supervisor who let the call Drop. before explaining Do better!!! You haven't learned a thing. CSR's MUST SPEAK AND BE UNDERSTOOD IN ENGLISH.

• 
  Kian Zachary (@kian_zac) reported 16 minutes ago

  @RogersHelps today is day 5 of not having a working phone .. @RogersHelps I’m waiting patiently for my issues for my issues to get resolved .. as of today I’m hoping you’ll knock out the 5 days fr my upcoming bill .. case # BT1409749

• 
  Vandana Bhalla (@vandana_bhalla) reported 17 minutes ago

  @RogersHelps One of the sensors is not working, a technician came and changed it, but still we’re not able to alarm the system. We’ve called so many times to no avail. Very frustrating and yes to be on hold for almost 2 hrs is a waste of my time.

• 
  Alison S. (@yidchick) reported 19 minutes ago

  @MissMapleCda @RogersHelps Yes. I just filed a formal complaint with management team

• 
  DANIEL Sedmak (@sedmak_daniel) reported 20 minutes ago

  @RogersHelps @tanyalsweet Internets been down 2 days no update or any help from Shaw/rogers @RogersHelps you suck!!!

• 
  Gail Reeves Reid (@gareeves) reported 25 minutes ago

  @RogersHelps How can I get technical help for my cell phone l? Anna goes into a loop and your live agents aren’t taking any calls. What’s a girl supposed to do please? I’ve been trying for weeks but you have made it nearly impossible to speak to a live person.

• 
  MissMaple🇨🇦🍁🇺🇸 (@MissMapleCda) reported 25 minutes ago

  @RogersHelps We are looking at Bell or Starlink. We have had enough of your unreliable service.