Rogers outages and service status in Rivière-Héva, Quebec

Problems in the last 24 hours in Rivière-Héva, Quebec

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Rivière-Héva, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Reptoid - Independent Content Creator (@reptoid27) reported 2 minutes ago

  Shaw @Rogers is so abusive towards DISSABLED people that they actively attack them for NOT being placed on hold for an HOUR just to say "Yes, Saturday is fine" when the CCTS demands they fix my internet! They have NO call back number and are not effective at emails! CEO Alex!

• 
  Reptoid - Independent Content Creator (@reptoid27) reported 6 minutes ago

  @RogersHelps No "special technical thing for the disabled" can FIX Alex's brain. Alex also then added "You NEED to work WITH us"! What a JERK! He has NO CALL BACK NUMBER, and expects disabled people to wait ON HOLD FOR AN HOUR just to say "Yes that's OK". Abusive!

• 
  6ixBaddie (@CumGuzzlinPussy) reported 7 minutes ago

  @RogersHelps I have done everything you’re suggesting already received unfavourable results. My next steps will be to reach out to Tony Staffieri and every Executive member to alert them of the extremely poor customer experience and frustration. Live chat transcripts will be published as well

• 
  CD (@Denos1118) reported 9 minutes ago

  Being in hold for over 2.5 hours to just get a shipping label to return a cable box not working @Rogers @RogersHelps is ridiculous and unexceptable and I'm still on hold. But to add a service gets you straight through.

• 
  Jeffrey Brinson, Ed.D. 🎗 (@JeffreyBrinson) reported 10 minutes ago

  @MikeDelpieroX @RogersHelps @Rogers So I got disconnected (seems convenient) and called back. To get through, I called the new product line. Picked up right away. Of course they couldn’t handle my request so I’m back in the cue. 28 minutes. So 2 hours so far to get a resolution.

• 
  Jessica (@SuckMySocks12) reported 13 minutes ago

  @Stagger1Lee2 @RogersHelps 🙄😑 I agree, it is AWFUL. I had to watch one show on closed captioning just so I could at least see what was being said. So that was really enjoyable! NOT! 🙄

• 
  Zara Smiles (@ZaraL) reported 14 minutes ago

  @Stevest48366771 @REWoman @Rogers Both Rogers and Bell is down for me now. At least at bell I got a customer service representative trying to fix it. 2 hours on hold with Rogers for an automated voice to tell me to call back later.

• 
  The CyNick (@TheCynick) reported 15 minutes ago

  @JayJanower @Rogers They really do suck at Customer Service. Possibly the worst I’ve ever seen.

• 
  Arbutus Running Fox (@xuanyuanxiaohei) reported 18 minutes ago

  @Rogers So let me get this straight: you sent me a return label, accepted and processed the return of my gateway, but somehow my cancellation request "never existed"?

• 
  Irene-Irka😺🇺🇦🇨🇦 (@Irene_NoKillTO) reported 18 minutes ago

  @RogersHelps Your customer care team are useless. I have wasted 5 hours talking to people in India. The connection is poor, calls drop, and escalation gives you another useless person who won't help. I need them to go through 2 years worth of bills on both accounts. Anna is useless too.