Rogers outages and service status in Rivière-Héva, Quebec

Problems in the last 24 hours in Rivière-Héva, Quebec

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Rivière-Héva, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Brad Beaumont (@BradBea18939369) reported 1 minute ago

  @Rogers sitting in hold for last 37 mins waiting to talk to a customer service rep, is wild for what i pay to use your product

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  Behrose Agha (@MullahBehrose) reported 1 minute ago

  @Rogers I have been calling for the last two days regarding my bill. The wait time goes more than an hour then the CSR (mostly from India) finally attends and takes about another 40 minutes, putting me on hold in between multiple times and finally hangs up, without resolution.fyR

• 
  Free & Fair (@CanadaMate) reported 2 minutes ago

  @Rogers what a disappointing experienced conversation with your top rep today. Never have i thought Roger's CS support level has gone to so low quality now What a terrible start of the day speaking to someone from Rogers

• 
  Mikeymike🇨🇦🇯🇲 (@mikeymikems3) reported 7 minutes ago

  Second month back with @Rogers and I'm already regretting it. Why have I been on hold twice for over 20 mins and can't speak to ANYONE??? So tempted to cancel my contract already.

• 
  Adam Pankratz (@adamjpankratz) reported 8 minutes ago

  @Rogers your Xfinity app doesn’t work and your service since you took over Shaw is brutal. It the embodiment of why competition is needed in this country. Awful.

• 
  Bonnie Lee (@stitchlady) reported 10 minutes ago

  @RogersHelps It’s fine to empower your customers, but it’s extremely poor Customer Service when they cannot reach anyone on the phone without being on hold for an hour. There is no excuse for that. We are paying very high prices for the services you provide in Canada.

• 
  Ranjan Soni (@_RanjanSoni) reported 10 minutes ago

  @aangelic491 @Rogers Nope. The only solution is to call them and go through the whole ordeal. They don't have a simple call back solution to prevent their customers from staying on hold (you cannot attend any other calls for hours if you are on hold) and then get 'disconnected' automatically.

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  Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported 13 minutes ago

  @RogersHelps It has started buffering once again. This app is an absolute hot garbage. You need to ask Netflix or Amazon how they make their streaming effortless.

• 
  Sanka Jayasundera (@Zenblime) reported 15 minutes ago

  @Rogers rogers tech support is the absolute worst!!! After waiting two days for 6 hours each with two ppl left to go they cut me off!! This company should be broken up get rid of their monopoly. Its cos of this they toss around

• 
  Jeremy Tsoi (@ChopperTsoi) reported 18 minutes ago

  @Rogers I've been on hold for 2 hours waiting for tech support. You are a communications company that seems to think your customers time has zero value. Not even a simple callback option that even banks have. We pay some of the highest rates in the world, but this is what we get