Rogers outages and service status in Rouyn-Noranda, Quebec

Problems in the last 24 hours in Rouyn-Noranda, Quebec

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Rouyn-Noranda, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dave (@Goodwaaan) reported 5 minutes ago

  What is the next step to resolve an issue @Rogers ? I literally cant even get on hold in your queue . Is the next step the ctrc ?

• 
  Irene-Irka😺🇺🇦🇨🇦 (@Irene_NoKillTO) reported 7 minutes ago

  @alancross @Rogers The call center was moved to India. Calls are dropped. There is interference on the line and with the quiet tone and thick accents the reps are not understandable. It has never been like this in the last 20 years. Make sure you fill out the survey. Rogers needs to know.

• 
  Chris Thorne Art (@christhorneart) reported 10 minutes ago

  @Boddy604 @Sportsnet @Rogers Yes!! Complaining will not do anything, you have to cancel the service. The only way to get them to listen is to take their money away. That is your only leverage. #cancelsportsnet

• 
  Matt Hunter (@GNB79) reported 10 minutes ago

  @RogersHelps I have received an invoice that shows -66.88 on the account and was told I have to speak to a customer service rep to process that back onto my card

• 
  CPost2020 (@CPost2020) reported 11 minutes ago

  **Fraud Alert** call claiming to be Roger’s threatening to cancel phone within 1 hr unless speak to Ottawa Police. Claim to transfer call to police then fake cop with badge # says to download Secure App to make visual complaint. Yeah so they have photo ID @Rogers @OttawaPolice

• 
  Jon Russell (@jonruss58570719) reported 12 minutes ago

  @RogersHelps @CSintent71330 Simply terrible support from Rogers with MyRigers being hacked

• 
  Dan McGrath (@dannymcgrathy) reported 15 minutes ago

  @RogersHelps Sorry, never an iPhone here. My Samsung is supposed to detect this. It is a common shoreline issue that should be run up the chain there. I quick look at US roaming refunds issues along any great lake shoreline should indicate there is a problem there. 1/2

• 
  Gonmun/Bluesky bound (@therealgonmun) reported 16 minutes ago

  @Rogers I mistakenly paid to an old account instead of my new one. Now when I'm trying to get the payment transferred I'm being told I can only get a refund. AND your customer service rep is trying to sell me something after not being able to help. And when I call I get dc'd

• 
  Monarch Butterfly (@savemilkweed) reported 20 minutes ago

  @Rogers I can’t reach anyone at Rogers… you used to have wonderful service but now there is honestly no way to reach a human being even after 20 years of being a customer- but hey, if I worked for you and needed to return equipment, there’s an option for how I should do that

• 
  comm eng (@CommEng) reported 22 minutes ago

  @Rogers @RogersHelps It "fixed itself" at 20:20 PDT because upstream rerouted to Cogent. Rogers did nothing. Second occurrence in one day means it's a pattern not a blip. Are you monitoring your PCCW peering at all, or is your outage detection just waiting for customers to tweet?