Rogers outages and service status in Saint-Étienne-de-Bolton, Quebec

Problems in the last 24 hours in Saint-Étienne-de-Bolton, Quebec

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Saint-Étienne-de-Bolton, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Oleksiy Kovyrin 🇺🇦🇨🇦 (@kovyrin) reported 31 seconds ago

  @RogersHelps, this may be one of the worst customer support experiences I've ever had. I ordered a SECOND internet service for a new house. Rogers shipped me an XB8. It wouldn't connect. Technical support eventually figured out that Rogers provisioned the new modem against the WRONG address. Great. Simple backend mistake. Should be easy to fix, right? Nope. Yesterday: 45 minutes waiting for phone support before giving up. Today: hours dealing with support. Technical Support diagnoses the problem, then transfers me to Customer Care. Customer Care tells me they can't access the account and sends me BACK to the same phone number. I ask for the account number I'll need when I call. They give me an old account number and tell me it's associated with an address in Surrey, BC. Except MyRogers shows that exact account number as my CURRENT internet service in Waterloo. Eventually they find another account ending in the same four digits as the new service agreement — but can't even confirm the service address and tell me to call the “specialist team.” All I need is for Rogers to associate the modem THEY SHIPPED with the internet service THEY CREATED at the address ON THEIR OWN SERVICE AGREEMENT. I've spent hours trying to find a human being with permission to fix what appears to be a Rogers provisioning error. How is this a reasonable customer experience in 2026?

• 
  Michael DelPiero (@MikeDelpieroX) reported 4 minutes ago

  Hi @Grok, Did a Rogers technician, Keith White, die after falling from a ladder while replacing an aerial cable at a customer's home. Did a federal safety officer later find that @Rogers had failed to implement and monitor its preventive-maintenance program for workplace hazards?

• 
  Dixit Arora (@dixitarora01) reported 5 minutes ago

  @RogersHelps hey rogers, Why is my wifi not working and I am on a hold for last 2 hours with you guys???????????😡😡😡😡

• 
  🇨🇦 Ralph FranSummerMan 🌻🌞🌻 (aka Frathos)🇨🇦 (@FrathosCAN) reported 7 minutes ago

  @RogersHelps Why does @Rogers #XfinityTV have an Emergency Alert system that cannot be cancelled? I don't appreciate being forced to listen to a warning in French since I don't understand it & it wastes my time! The older NextBox STB allowed me to exit non-relevant to me Alerts!

• 
  Ryan Kelly (@nolookdroppass) reported 9 minutes ago

  What is happening with @Rogers right now? Havent been able to get through to the help desk for 10 days and log-in authentication is on a loop. Insane.

• 
  Carolee Herbert (@Cherbert50) reported 9 minutes ago

  @Rogers Too bad you folks never pick up the phone! Tried to get a hold of Roger’s/Shaw for 3 days with wait times on hold of 2-3 hrs finally giving up each day! Cancelling services if I can ever get a hold of someone. Customer since 2005. So sad!!!

• 
  DUHMEZ (@duhmez) reported 14 minutes ago

  @UnpluggedRetro @RogersHelps Just tell her to tether Wi-Fi to her phone. It's easy. No problem. There's no reason to lose Internet

• 
  Landon Creasy (@landoncreasy) reported 15 minutes ago

  @Rogers @RogersHelps you remain the impossible company to contact for help, which is odd for a communications company. I need some actual help as you have misplaced a phone I returned. Please contact me.

• 
  Bonnie Lee (@stitchlady) reported 15 minutes ago

  @RogersHelps the batteries in my remote were down to 56% so I put new batteries in but it still says 56%. I used brand new batteries. I’ve had this happen before with remotes. I even restarted my TV box. Why doesn’t it show the batteries at 100%?

• 
  Shell (@Shell29at) reported 15 minutes ago

  @JayGenXer @Rogers Yeah, they don’t seem to care about customers anymore or customer service