Rogers outages and service status in Saint-Léonard-de-Portneuf, Quebec

Problems in the last 24 hours in Saint-Léonard-de-Portneuf, Quebec

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Saint-Léonard-de-Portneuf, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tammie (@tammie__cross) reported 2 minutes ago

  @RogersHelps Thanks for replying. The issue isn't that cancellations have to be done by phone—it's that I've been on hold for well over an hour trying to reach someone. Sales answered immediately, but customer service hasn't.

• 
  Mitch Fairrais (@Mitchonthemark) reported 2 minutes ago

  @RogersHelps Our cell phones are not working. Cannot make outgoing and I'm not getting incoming calls from people who have called me. Our home Internet has been on and off for the last week. Can someone please reach out to me and tell me what's happening to remedy this?

• 
  USSupreme Court:“Hate speech is protected”🇺🇦🇨🇦 (@alexpalen1) reported 2 minutes ago

  @RogersHelps They just drop my call after 18 min of wait time… Are you guys for real? Give me the number I can reach someone to fix my bill NOW please!

• 
  Darrel Norris (@NorrisDarrel) reported 4 minutes ago

  @RogersHelps Well, it took being in the queue for 2+ hours, but I have a technician coming tomorrow morning! Thanks for your help.

• 
  kaleemullah (@kaleemullah19) reported 4 minutes ago

  @RogersHelps @RogersHelps I have already contacted technical support multiple times. I waited for over 2 hours on the phone, and a ticket was created. Today I also waited over an hour in the Anna online chat queue. I started at around 95 people ahead of me, and when it was finally my turn, the system suddenly ended the chat without connecting me to an agent. That was extremely frustrating. My internet has now been down for 2 days, I had to take leave from work because I work from home, and the earliest technician appointment I was offered is Monday. I don’t think this level of service is acceptable. Please escalate my case and advise what Rogers will do regarding compensation for the service outage and the loss it has caused. Reference: i2598853033

• 
  sarah (@dawnthehorizon) reported 4 minutes ago

  @RogersHelps I understand how that may work for just making calls. But if my boyfriend or friends only receive texts via SMS or RCS, but I have no service to text them, how would me using wifi work? Because I’ve tried and it doesn’t send the texts

• 
  D (@OllKorrect_eh) reported 7 minutes ago

  How is it that you can’t even wait on hold or put your number to have a call back at Rogers? I’ve been hung up on by the system every single time I’m just trying to get through so I can get support! things really just keep getting worse @Rogers

• 
  roodawakening (@rood1983) reported 8 minutes ago

  @RogersHelps service was cancelled as of june 9, my last bill was paid june 28. I’ve not yet received my equipment return shipping label

• 
  Z (@zohrasool) reported 8 minutes ago

  @RogersHelps Why does my cable go out when there’s issues with wifi? I pay for cable it should be separate. And why does wifi have issues every single day?? @RogersHelps

• 
  James Hughes (@JHughes681) reported 10 minutes ago

  @_kevinagustin Caleb Joseph will be fired soon enough. Can’t have negative views of anything related to @Rogers if you work for them. Quite possibly the WORST Canadian company of all-time.