Rogers outages and service status in Smithers, British Columbia

Problems in the last 24 hours in Smithers, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Smithers, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dr, Myr,, Gov Gölök Buday - Chief Sitting Gölök (@buday4vancouver) reported 1 minute ago

  Seems @ShawInfo with @Rogers has a constant circulation in blue screens that would make Microsoft blush. Somehow their support procedures only work when their on the phone (suspicious). #techsupport #rogerscable #sharcable

• 
  Michael (@michaelpagano71) reported 2 minutes ago

  @CanadasLeafs @Rogers Switched over to Bell several years ago & have never looked back. Rogers comes by a couple times a year with their latest offers for me to switch back. I wouldn’t go back to them if they offered me their services for free As the saying goes…”the best ability is availability.”

• 
  John Koreen (@MrKoreen) reported 4 minutes ago

  @RogersHelps please help, we've been on hold for +2.5 hrs bc my wife received the msg: "Contact us for assistance. We’ve enhanced your sign in security. To learn more, please contact us and speak with a Rogers Specialist for further assistance" when trying to login to her email

• 
  Vic Basmadjian,MHP (@LowCarbBeast) reported 9 minutes ago

  @Rogers Instead of hitting us with increases maybe you should up your customer service! Forcing people to use AI is unacceptable!

• 
  Knxwhun.🇯🇲🇵🇸🍉 (@Knxwhun) reported 15 minutes ago

  @RogersHelps There is only one, we tried calling and logging in and the self help thing is saying we don’t have an account, even though we got the modem etc, we don’t know what to do at this point lol.

• 
  Ben Singer (@bensinger333) reported 19 minutes ago

  Why does @RogersHelps provide such bad service? 30 minutes on hold, hung up on me without taking the call, and I'm back on hold for another 30 minutes. It's like they're begging me to use a different provider. I hear you guys. I'm on it.

• 
  EG (@Evan_Gray) reported 19 minutes ago

  @RogersHelps I am moving and need to set up a service transfer. I was on hold twice this week for over 2 hours before a forced disconnection. Today, not even allowed to enter the queue. Live agents can't help me, your local stores can't help me. What am I supposed to do?

• 
  The Original PK (@paulkelly515) reported 21 minutes ago

  @RogersHelps Never got through and now it’s closed. Not a good system. How many times/nights should I expect to have to call before I get to speak to someone?

• 
  John Tucci (@john_tucci) reported 22 minutes ago

  @RogersHelps How can I? Most of the time you go through the verification and then it says that they are too busy and hangs up. I had to call the sales department and get her to put me through. After support answered, he wasn’t helpful at all. I asked to pass me on to the cancellations.

• 
  Mike Gunn (@One_Gunn44) reported 23 minutes ago

  @CanadasLeafs @Rogers I Waited online for over 2 hours wanting help with a move… and was disconnected. I have been a Roger’s customer for over 35 years and this the peak of horrible customer service. #rogers