Rogers outages and service status in Smithers, British Columbia

Problems in the last 24 hours in Smithers, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Smithers, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  sprt08 (@sprt08) reported 5 minutes ago

  @RogersHelps Hello- I sent a private message. Would someone please help? I’ve tried every support avenue available without response, and in store and phone reps say they’ve submitted escalation tickets because they see the problem but can’t help. Thank you.

• 
  Soul Supplier (@soul_supplier) reported 5 minutes ago

  @RogersHelps I've done this already. They last told me that I would have to update to a more expensive plan ( a business router) in order for my service to work consistently. Sounds like u guys are trying to scam

• 
  Stuart (@BlueAndWhiteGuy) reported 5 minutes ago

  @RogersHelps The issue is getting through and landing with the right person. The only time you guys are interested in putting an outbound call to a customer is when they leave. I got three of them last week after I left, one of them promised that I would not be getting a bill for anything.

• 
  Bonnie Lee (@stitchlady) reported 7 minutes ago

  @RogersHelps It’s fine to empower your customers, but it’s extremely poor Customer Service when they cannot reach anyone on the phone without being on hold for an hour. There is no excuse for that. We are paying very high prices for the services you provide in Canada.

• 
  Victor (@TheZethrus) reported 8 minutes ago

  Wow. @RogersHelps says phone lines are closed and internet service is out everywhere across the country, good job sticking to the typical Rogers standard of **** service as always guys! Good thing I have a backup line that is Starlink, maybe I will switch over and cancel services. #rogers #shaw

• 
  JB 🇨🇦 (@jenjbanks) reported 8 minutes ago

  @RogersHelps having issues with the Jays Winning inning whether lower case or upper case is used. My family is also having the same issue for the last two weeks. Doesn't seem isolated based on tweets I've seen. Can you please help. #jayswinninginning

• 
  Jeff Molnar (@jeffmolnar) reported 10 minutes ago

  Going on 3 hours without internet or cable and @Rogers still says the outage is being assessed. Might be time to finally make the switch to Bell.

• 
  Thomas Keith 🇨🇦 (@1714tak) reported 11 minutes ago

  @RogersHelps @GauravBatish “Feels like customers don’t matter to them at all.” Feels like Gaurav is a bit of a nonexistent idiot-Bot.

• 
  Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported 13 minutes ago

  @RogersHelps So 45+ minute wait times are normal at all times of the day? So either you have a very big problem, or a very big lack of employees. I have been a customer since 2001. This has never happened, unless I'm calling at like 7pm when people were adding Crave so they could watch GoT.

• 
  Chiranjeevi Nagiredd (@chirutweet) reported 15 minutes ago

  @RogersHelps Yes my account is set up now. I just have issues with my activation charges.