Rogers outages and service status in Thurso, Quebec

Problems in the last 24 hours in Thurso, Quebec

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Thurso, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

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  Ranjeet Ghumman (@ranjeetghumman7) reported 5 minutes ago

  Rogers has the worst customer service in canada, they charged me 1490$ for iphone air which I already returned four days before the deadline. Still they charged me after 1 month, i am completely exhausted calling them yesterday i called me 19 times nobody responded. @Rogers

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  Leonardo Ronca 🇮🇹🇨🇦🇭🇷 (@RoncaLeonardo) reported 5 minutes ago

  Wow.... I've barely had you for a week and @Rogers your customer service already blows

• 
  Gordon Swaters 🇺🇦🇮🇱 (@GESwaters) reported 14 minutes ago

  @RogersHelps has the worst customer service experienced in a long time. Trying to sort out a simple clerical error. On the phone for over 70 mins. Agent ID# I2603935959 rude and unable to help. Transferred to another dept only to have them say they can't help. Chat useless.

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  frankee cutlass (@frankeecutlass) reported 16 minutes ago

  @RogersHelps Thats great but can I not wait on hold for 2 hrs? Ive had this service for less than 2 months and already ive spent almost 5 hrs on hold. This is unacceptable for a huge company like Rogers. It tells me everyone is having problems and also not enough people to answer calls.

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  Leonardo Ronca 🇮🇹🇨🇦🇭🇷 (@RoncaLeonardo) reported 21 minutes ago

  @RogersHelps I'm trying to set up my Rogers account. Won't let me do it online and every time I call it says your busy and you hang up. I'm seriously getting pissed and I'm two steps away from cancelling everything

• 
  Linda Rasmussen (@RasmussenL50003) reported 22 minutes ago

  @tuesday7595 @Rogers @globalnews Mare subsidies? They now outsource customer service and sales to India. They're shutting down radio stations. They've priced themselves out of the market?

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  Jay Donovan 📻 (@JayDonovanYYC) reported 23 minutes ago

  @RogersHelps NONE of them were streaming. Your app tells me I need to connect to my HOME wifi network. Total BS

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  AM.I.Suszko 🇺🇦 (@ASuszko) reported 25 minutes ago

  @RogersHelps Ok so now I have to also by a very expensive phone and then my child can finally have an age appropriate communication device? Please help me make sense of this.

• 
  Chris Conley (@ResearchChat) reported 26 minutes ago

  @RogersHelps @Rogers @RogersHelps tried to reach out to support this morning and was hung up on for a third time. Sitting on hold, for fourth time.

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  John Tucci (@john_tucci) reported 28 minutes ago

  @RogersHelps I’ve been on hold with technical support for over an hour. How is this acceptable? For the last three days, we would call and the system would tell us that they were too busy and just hang up. Your billing should be based on responsiveness to issues.