Rogers Outage in Tottenham, Ontario

@RogersHelps is there an outage in the East York area? No internet, modem flashing orange even after resetting it? I need to keep working

@Bell_Support 3 months and you still cant fix my 4K signal. Never mind you can only support 1 tv 4K and still can’t deliver a consistent stream. @Rogers please send me offers.

@RogersHelps rented Wonder Woman 1984 and kid 10 stopped the movie by accident. Now the movie won’t load or play from where we left off.... help!

@RogersHelps with so many low income people out of work why don’t you add as live agents so those with issues don’t have to wait nearly an hour to talk with someone. Or modernize and call us back when an agent is available? @RogersNoHelp

@RogersHelps The message does not interrupt the programming — the program doesn’t get stuck — but the message appears at the top of the screen while the program plays. Will unplugging both the power and coax cable, and then plugging back in, actually help? Why does this resolve the issue?

@RogersHelps after waiting 1h20 minutes on hold, I get a newbie that was of zero assistance in resolving my sudden $25 bill increase... Rogers did not help! #RogersIgnite

@RogersHelps worst experience switching over to Rogers and trying to get fees I was NEVER told about waived off my bill.

@BrockMarshall9 @Rogers And you’re an engineer. Imagine the rest of us trying to deal with technical issues.

@RogersHelps tryin to reach customer care fr problem 3 hours for 3 days no answer. Decided to cancel, ur showroom doesn accept cancellation, returned the modem 3 days ago again waiting everyday fr 2 hours to cancel. I’ve been paying w/o using ur service. Is this right in any way?

@RogersHelps Hi team, both Ignite and Mobile data are giving me poor speeds this morning. Any issues in the M4W area? Ignite: 2 Mbps Tethered phone data: 700 Kbps

Thank you, @RogersHelps for sending Daniel to fix my cut cable service. He was polite, respectful, and really wanted me to be happy with the experience. My internet is working and I can get back to work.

With their loyal customer bs @Rogers

Hi @RogersHelps Jasan in support was fantastic in helping me provide feedback on the technician I just ordered out of my home. She was able to rebook another service call and to ensure he was not assigned to it. She needs a raise!

Has @rogers been hacked? Internet is weird and warnings are popping up that look like scammers. All phones so it’s not a one machine problem.

Just when I thought my @RogersHelps internet was back, it goes down again.

Been on the line with them for 2 hours now, only to tell me something they could have in 10 minutes. Completely unacceptable! Clearly they don't value a customer's time at all! @RogersHelps

Been on the line with them for 2 hours now, only to tell me something they could have in 10 minutes. Completely unacceptable! Clearly they don't value a customer's time at all! @Rogers

@RogersHelps currently experiencing an outage in East York M4B3C6

Having another terrible experience with @Rogers. Sitting on hold for the third time for a simple question.

@RogersHelps Guys i need your help! @RogersHelps

@RogersHelps My Home internet is down from a while. Tried restarting modem. Any help?

@RogersHelps Why are you playing all concerned about customers when you claim no stock, but, have retail locations - who cannot sell phones - claim they have stock? Help your customers! Who else is waiting on backorders? #iphone12promax Does @bellcanada have stock?

@RogersHelps The new service request has still not been set up. I wish I had diarized my experience.

@RogersHelps internet down in my area...again? I've only had internet 8 out of the last 48 hours 😩

@RogersHelps I’m not waiting on hold again for half hour + so kindly have someone contact me to cancel and refund. Thanks

@RogersHelps I was trying to cancel and get a refund with a customer service agent named John from Toronto and he hung up on me

@RogersHelps And getting condescending attitude from customer service is always a nice touch. I thought that @RogersHelps would be better but the outage they’ve had since Wednesday is not helping morale. So customers are faced with snarky comments.

@Rogers help me understand why when I try to make changes on line to my plan I keep getting technical error messages & told to to call& then told the wait time is over an HR. Also, why am I being charged $30 set up fee for something I was left to set up all on my own!?

@RogersHelps just signed up for NHL Live and getting a message saying I can't watch any live games? Can't reach customer care either. Please cancel and refund immediately..

@RogersHelps what’s going on with your service honestly this is the second day in a row that your service has shut down