Rogers Outage in Tottenham, Ontario

@RogersHelps internet has been down all afternoon - received an email it was up and running but it isn’t!

@RogersHelps weird intermittent outage in M4K: first TV all black; then internet went out, TV okay. Rebooting AC modem fixed data briefly, then off again. TV on, 3rd party VOIP on, but data off now.

And the frustration with @Rogers continues. Called to change the user name on one number on my account. Found that they did it with a typo. Called back to fix it and found then that they replaced my name overall on the account instead. I wonder how many more calls it will take.

@RogersHelps can you confirm whether or not service has been restored to me. I will DM.

@S_dF @Rogers @RogersHelps Thanks Steve. True that. We pay enough in Canada as is. Story is a fibre cable was cut. Two entire area codes have been down since 2pm yesterday. No ETA on when the repair will be done. Hey, accidents happen. The timing sucks though.

@RogersHelps @metromorning internet has been down since 2pm yesterday. Technology is an #essentialservices why can’t you tell me when internet will be back up.

My @Bell wifi is down, and my @Rogers LTE is barely getting a signal. This is the telecom gov’t-mandated oligopoly in Canada: excessively expensive and terrible quality.

@Rogers quality is very poor.

@Rogers @AboutRogers just credited me $1 for an outage that lasted almost 3 hours. I work from home and lost my entire shift because it happen early in the shift so I did not get paid. My work days have already been reduced. I rely on my internet for work so I will be switching

@RogersHelps FIX YOUR SHIT WE RELY ON YOU TO GO TO SCHOOL NOW U CANT KEEP SHITTING THE BED ANYMORE

@RogersHelps service down again

@RogersHelps several people have lost internet at montcrest apartments 10 Hogarth Ave Toronto. Help please

@fordnation Talk about price gouging. With the theatres shut down @Rogers is charging $20 to rent (not buy) new movie releases such as The Hunt for 48 hours. That's about two times what you would pay in the theatres #rogers

@actyper @RogersHelps Not working, reset phone and network 😢

@georganneb @char_lawyer @Bell @Rogers @TELUS Georganne, nobody dislikes those guys more than me but the systems were not designed for this. Same for internet. It’s like a water pipe to service an apartment complex is a foot in diameter but not if everybody is always home and taking showers simultaneously. Get used to it.

@andrewmartonik Got a @SamsungCanada Galaxy A70 from @Rogers . Set it all up with apps etc BEFORE putting in the sim card. After I put in the Rogers sim it wiped the phone and installed a bunch of Rogers unwanted bloatware. Rogers sucks.

And the internet just went down 😱😱😱😱😱😱😱😱 @RogersHelps

I’m fine with being at home but my wifi never works so @RogersHelps come outside!

@rogers internet services are literally the worst. Im seriously contemplating canceling. Legit, its been over a month and these guys still neglect any issue.

@RogersHelps repeated problems on my internet connection over the last week or so. Your site says service is fine. I have to use my cell to send this

.@Rogers don’t give me free services that I don’t really need! 😠 Give me free extra bandwidth for all the videoconferencing going in my home right now to support me in my work, my wife with her business, and my daughter in her end-of-term classes. #LockdownCanada

@nxtom @BTtoronto Lol. We only have @Rogers TV because it's included with rent. Otherwise I'd never pay for TV, especially not that company. #cordcutting

Remarkably unsatisfactory dm with @Rogers cable. Snarky service, going in circles. I just dont want to pay for sports when I'm not seeing any. Limited income (need to keep very sick dh busy and happy)

@RogersHelps Nonsense. I'm not the only one. Just issue credits to everyone

@RogersHelps WiFi service has been mostly out all day plus part of last night. TV keeps blacking out. I've been trying to work from home today and it's very frustrating. Acct: 416613347

@Rogers would be great customer service if you let neighborhoods kjow that their services will be interrupted because some of us depend on the internet to work. #fail

Holy Shit @Rogers @RogersHelps What ******** (A thread) It’s been a week. On Saturday night you told us it would be fixed within the hour On Monday night you told us it would be fixed by 6:30pm that night On Tuesday night you told us it would be fixed by Thursday at the latest

@RogersHelps As I suspected, another waste of time although @RogersHelps always tries and is friendly here. Too bad @Rogers has lost its competitive edge

Is there a Rogers TV/Internet outage in Toronto now. Our TV froze and won't reboot and lights are out on the modem @RogersHelps

@RogersHelps your mobile site is next to useless. It won't let me login

Ive been having some crazy latency issues the past week @Rogers assures me everything is good. But every game I have is unplayable due to unreasonably high ping. Most videos I watch buffer for minutes at a time, why am I paying for your best internet package. SMFH

@Rogers, sent a collection ltr via Canada Post for my parents overdue home phone. I NEVER rec'd an invoice! Apparently invoices were changed to online from paper & sent to an unmonitored Rogers email without the POAs concurrence!!!

@tweetsforteetz @dmac_79 @RogersHelps And almost every rep has discretion. Almost. Meaning if a consumer is a jerk—game over. Be respectful: chances of great service improve. My experience.

@RogersHelps internet down. Again. :(

@tweetsforteetz @dmac_79 @RogersHelps Sorry, but the account is in my wife’s different sir name. And I don’t typically pull up my job in my customer service intersections. I’ve done enough bad Rogers stories in my career. I also believe in crediting good/great service where I find it.

@dmac_79 @RogersHelps I have generally good fortune with customer service reps everywhere. Polite persistence is sometimes the reason. Or just luck.

Because there’s lots of good service @RogersHelps too: I got through to Rogers tech help on phone in 2 minutes. Agents were great. I needed (to pay for) a new PVR. The two reps at the King Street East store were smart, thorough, fast and friendly. One’s also a viewer. Thanks!

@Ani1u7 @Rogers @Bell @TELUS I have a sharing plan that's grandfathered so extra lines are cheap. We never go over 10GB combined but I like the cushion. I always bought phones outright but not last time and now flagships are crazy$. Approx $100/mo w/add ons (voice to text vcmail, etc).

@RogersHelps I replied to a message from the prior issue and haven't heard from that person yet but I only sent the email Friday.

@RogersHelps I exchanged email messages with someone about another bad experience recently.

@RogersHelps I hope so. I was a very happy loyal customer until I tried to upgrade my TV/Internet/Home Phone and smartphone in the last month. Perhaps tell chat reps & first line responders to stop pretending they're retentions and offer the best deals.

@RogersHelps I am having issues with one of my Rogers boxes. It is the older box. I trying unplugging it for a few minutes but still experiencing freezing in my programs.

@RogersHelps services down in guildwood area of toronto. Please confirm.

@kristen_shilton Figures he is awesome in a fun skills competition but not so good in the shootout. Can't watch this or #Raptors as stupid @Rogers is out in #Bradford area until at least midnight.

Still no reply from @RogersHelps after 21 hours. Can’t even suggest that ppl start changing their Rogers password as that may not help here. #cybersecurity

@RogersHelps so I receive a text stating that SHM has fixed my problem with my app, but yeah it still doesn’t work, they leave a live chat link for support and of course no one is working. Been dealing with this December and it’s quite frustrating!!

@Rogers Dazn is okay for me, who paid those stupid rates is beyond me. YouTube, Disney plus, Netflix does everything cable use to do for me. It's control cable without commercials.

@RogersHelps I think the HBR article explains it well. Clearly, being proactive with your loyal customers about promos or opportunities to reduce plan fees is not in your best interests. It will eat into your profits. So, after all these years, Rogers continues to deliver customer frustration

I hate going over my @Rogers data cap, the unlimited speed is just too slow. It should be a minimum of 1mbps not 512kbps... #brutalloadingspeeds

@RogersHelps ignite is sketchy again...guildwood area of toronto. Your map says no issues. Ongoing here, always lines strung thru trees instead of underground where they belong! Get your act together guys, we all pay way too freaking much for this crap to happen on a daily basis.

@AnwarKnight @Rogers That is pathetic I am sure glad I got a rid of them long time ago. Needs to be more help for all our seniors out there.

@ChaoticFear19 @Rogers Have them check the node in your area. I had the same problem with @comcast. After I told them a few times they sent out a tech and turns out the node in the neighborhood was jacked up. Upload speeds around 20-40 mbs

@RogersHelps @leiflvr Nah, your service is down in multiple locations

Man that is a piss off... Stream was going well... We had a few new followers, talking too. Good games going.... @Rogers acting up again with my upload speeds... Download is fine.. Upload is complete crap again after being fixed early weekend >.>

@RogersHelps You’re welcome! I never click any links or give any information. Just wanted you know that this was going on.

@RogersHelps No Thanks! I'm done after several decades of problems

@CircularLogic89 @RogersHelps Maybe they need to figure that out instead of screwing those in the rural areas who don't have the same options as our urban neighbours but still have the same issues under this Pandemic

@CircularLogic89 @RogersHelps @RockDust101 For over a decade I have been asking both @Rogers and @Bell when unlimited, high-speed internet was coming to our area. Multiple times I've gotten something like "we will be sending a crew up to set the groundwork for installation within 6 months" it has never happened.

@AnwarKnight @Rogers Rogers and Bell are the worst!

@RogersHelps And your original announcement didn't specify limited packages. Or list who wouldn't get the help.