Rogers outages and service status in Rivière-du-Loup, Quebec

Problems in the last 24 hours in Rivière-du-Loup, Quebec

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Rivière-du-Loup, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Orange Cone (@CanadianPylon) reported 5 minutes ago

  @TELUSsupport @Rogers @Bell Cancel with Telus. Horrific customer support/ understanding. They just cost me 80k on a mortgage renewal. My credit card for autopay had expired, and I missed it. I’ll own that. My account went 30 days over, and when I got that notification I immediately rectified it, paid in full, and put in an updated CC number. They outright refuse to take the late payment off my credit report for the mistake. I am 51 years old. NEVER one late payment ever. This dropped my credit score 86 points, and now on my upcoming mortgage renewal I cannot get the preferred banking rate as a result, and Telus outright refuses to help. I’ve been a loyal Telus customer for a decade paying 350+/month for all their service’s, and hold close to $100k in Telus stock and this is the treatment I am getting for an honest mistake. Use any other provider. I will make it my life’s mission to make sure nobody signs up with Telus going forward. Friends, family members and employees included. I’ve tagged Bell and Rogers on this so they can share it with others to use as marketing to win new customers and show how you don’t treat a long time customer.

• 
  Shawna R (@shawna_r80) reported 5 minutes ago

  @RogersHelps Since changing my plan, I’ve experienced intermittent delays receiving SMS messages on my line and other lines on my account. Please check for any provisioning issues related to the plan change and, if needed, escalate for further investigation.

• 
  John Tucci (@john_tucci) reported 8 minutes ago

  @RogersHelps Almost 4 hours on the phone with @Rogers spoke to cancellations and they are willing to send me two pods at n/c but they had to send me back to support. Still on hold 😡 #rogerssucks

• 
  sarahpvictoria (@sarahpvictoria) reported 10 minutes ago

  What a waste of customer & service time, your automated systems don’t work, support workers have wrong info or can’t do anything. Major fail after being a customer for 15+ years @Rogers

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  Tia ☁️💛 Believes in Love 💛☁️ (@goodbyeAcadia) reported 10 minutes ago

  @RogersHelps do you know when the Internet will be restored in the Legacy (Calgary) area? It’s been out since 2:30 am and the last update on Rogers said they were investigating the issue at 7:55 am

• 
  Jey (@Slxmjimmy69) reported 11 minutes ago

  @RogersHelps I've done everything, right now the service is absolutely terrible will most likely cancel my plan as I need to be able to call home and be able to be reachable incase of emergency

• 
  Retired. Vive le Canada 🇨🇦 + 🇩🇪 🕊 🇺🇦 (@TPS_32Planner) reported 11 minutes ago

  @RogersHelps They're coming from some kind of call centre. I just hang up.

• 
  Dave Dickson (@Dkcdickson) reported 11 minutes ago

  @RogersHelps Meanwhile bell is offering me triple the bandwidth for 40% less money…. But I need to get internet back today so that’s a topic for after you FIX my service

• 
  Crissie (@CrissieC) reported 16 minutes ago

  @CanadasLeafs @Rogers I chat with an online rep and get **** done better than waiting for a phone rep, it’s disgusting.

• 
  Brett Zubot (@bzubes) reported 17 minutes ago

  @SportsnetPR **** you @Rogers 🖕🖕