Rogers outages and service status in Hartland, New Brunswick

Problems in the last 24 hours in Hartland, New Brunswick

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Hartland, New Brunswick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Madam Boring (@Carleey) reported 3 minutes ago

  @RogersHelps Yeah we returned the modem back in January. There were no other devices. When I called yesterday they said we weren't in contract and have to pay the overdue bill before they can cancel again. Do you keep records of all phone calls so I can get them to check December?

• 
  𝔅𝔯𝔞𝔡𝔢𝔫🇨🇦 (@BradenScheck) reported 10 minutes ago

  @RogersHelps Yes, I was using the app and only got error messages. I got the modem set up finally after nearly 3hrs, 1hr hold yesterday, and multiple days trying. Your support member was amazing though once I got through. I spend a lot on your services, hire more people.

• 
  HockeyBusiness (@HockeyBusiness) reported 13 minutes ago

  @RogersHelps No. It took me four callbacks to finally get to a live agent to resolve a complicated issue, this after I tried the above and was met with dead air from your AI Assistant. Considering all the money we pay you, this is all completely unacceptable!

• 
  Adam ⚾️ (@GradyTripp00) reported 14 minutes ago

  What an absolute shitshow the @LiveNationON @Rogers @Rogers_Stadium venue is. I’ll NEVER go to a show there.

• 
  Stuart (@BlueAndWhiteGuy) reported 15 minutes ago

  @RogersHelps The issue is getting through and landing with the right person. The only time you guys are interested in putting an outbound call to a customer is when they leave. I got three of them last week after I left, one of them promised that I would not be getting a bill for anything.

• 
  Jarrell G (@jarrell) reported 15 minutes ago

  @RogersHelps I’ve been without home phone, TV, or internet service for over 17hrs. Customer service isn’t available through phone support. This length of downtime is unacceptable without proactive contact or an easy way to connect to support. Forcing people online while home internet is down

• 
  Elizabeth Bryant (@wheelgirl77) reported 20 minutes ago

  @RogersHelps Talk to the AI is the only advice you can give me? How about fixing this?! Have your tech guys target my building and fix it. I’ve done all the level one tech-support stuff, now it’s on you guys. Why do you always put the onus on the customer to figure it out?

• 
  Max Adams (@MasTaherazar) reported 21 minutes ago

  @Rogers always great to wait 45 mins to speak to a human and have them hang up

• 
  sprt08 (@sprt08) reported 21 minutes ago

  @RogersHelps Hello- I sent a private message. Would someone please help? I’ve tried every support avenue available without response, and in store and phone reps say they’ve submitted escalation tickets because they see the problem but can’t help. Thank you.

• 
  Carol (@zephryus47) reported 21 minutes ago

  @CTVdavidspence @Rogers Been there done that. Telus is just as bad