Rogers outages and service status in Saint-Apollinaire, Quebec

Problems in the last 24 hours in Saint-Apollinaire, Quebec

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Saint-Apollinaire, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Liza (Leeza) (@MendoncaLiza) reported 11 minutes ago

  @RogersHelps I'm in Brampton and was having issues connecting with tech help as my cellular services was also being affected. Both home and cellular internet seem to be back on. Thanks for your help!

• 
  shae 🦋 (@nnyylleeaahhss) reported 11 minutes ago

  in case anyone doubted this, @Rogers is the absolute worst

• 
  Bill Cooney (@BillCooney) reported 12 minutes ago

  @RogersHelps I’ve spoken with 5 people now and have yet to be transferred to the correct business support line.

• 
  The Toilet Trader 💙 (@SWSniper07) reported 14 minutes ago

  @RogersHelps Oh its been attempted over 12 times. No ones solving the issue each call has totalled 25+ hours of hold time as well. Customer service is next level. Ill be requesting phone records soon to make public. You refer to call but its your problem, why not call me?

• 
  Hollie Pollard (@hollie__pollard) reported 17 minutes ago

  I worked for @Rogers for 3 years. In 3 years I got one 10 cent raise. My starting salary minimum wage. All it call centers start at minimum wage. Now they are choosing buyouts to save more money. I have watched their hiring and firing policies for a decade and have come to the convulsion that Rogers is one of the worst employers in Canada.

• 
  Dan (@dcbreen27) reported 17 minutes ago

  @RogersHelps I’ve been a Rogers customer for 30 years…I don’t think a phone call with a REAL person to resolve this is an unreasonable request.

• 
  Michael Konikoff 🇮🇱🎗️🧡🧡🧡 (@loyaltybuff) reported 19 minutes ago

  @RogersHelps @Victorie0000 @RogersHelps the problem here outside of being universally common is that calling puts you in a ridiculous and endless queue with the worst music. When u do get through you get passed around and you get different answers 1/2

• 
  tiredsotired (@sotiredsotired) reported 22 minutes ago

  @RogersHelps Great! Will I get a human to address the $200 overcharge? Honestly the fact you have no human (though I assume TB are a human’s initials) to help customers is the fundamental message.

• 
  Matt Muszynski (@mattmuszyn) reported 22 minutes ago

  @RogersBiz @Rogers This has been going on for months. You sent me two QR codes via Purolator, both failed and when I asked for replacements, they never came. I have a photo of the error screen from the last one I received as proof. Now I’m being told they’re “past their due date” and nothing can be done, yet due to your own negligence, I’ve been running to in-store Rogers business locations and sitting through hours of hold times just to get this sorted. And somehow, I still received another QR code just last week that also didn’t work. So how exactly is this past its due date when you’re still sending them out? Now I’m told no replacement is coming and there’s nothing that can be done. That’s not an answer. I’m a loyal business client who has spent thousands with Rogers, and this is what I get, months of runaround, unprofessional staff and a 72-hour wait just to speak to a supervisor. Mistakes happen, but from a company like yours? Sort this out please.

• 
  Christian (@xXxCMANxXx) reported 23 minutes ago

  @Rogers After two +hours on hold , you now owe me , at 100 an hour You wasted my time which I could have made money but your absolutely terrible services couldn’t handle a call You are the worst service provider here Plus you owe me for cutting off my watch plan