Shaw

Shaw Outage Report in Brentwood Bay, British Columbia

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Brentwood Bay, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Brentwood Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Brentwood Bay, British Columbia 06/02/2025 10:00

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (59%)

    Internet (59%)

  2. TV (14%)

    TV (14%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. Wi-fi (9%)

    Wi-fi (9%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Brentwood Bay, British Columbia

The most recent Shaw outage reports came from the following cities: Victoria and Sidney.

Loading map, please wait...
City Problem Type Report Time
CanadaVictoria Internet
CanadaVictoria Internet
CanadaVictoria E-mail
CanadaVictoria Internet
CanadaVictoria Internet
CanadaVictoria Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Brentwood Bay, British Columbia

Latest outage, problems and issue reports in Brentwood Bay and nearby locations:

  • hainzy26 Chris (@hainzy26) reported from Saanich, British Columbia

    @Shawhelp Bluecurve appears to be down in a few places around town. What happened?

  • swonder77 Steve (@swonder77) reported from North Saanich, British Columbia

    @Shawhelp on demand not working for a few days now , but you managed to send me my bill. Good luck collecting my payment. 🤬

  • PatrickSeward patrickseward (@PatrickSeward) reported from Saanich, British Columbia

    @Shawhelp Well, #shawcable changed their plans, now all customers get the same great prices, or so they say. Not only do I feel cheated as a 20+ year customer when new ones got the best prices, now I get the privledge of paying more money, not less. Supervisor please!

  • Ecolofty E C O L O F T Y your #1 green insulation solution (@Ecolofty) reported from Central Saanich, British Columbia

    @ShawInfo Hi there, I’m hoping somebody from your billing department can get a hold of me ASAP. We are contacting you on behalf of my elderly parents who have spent at least the last 6 months on Shaw Internet w/ literally no coverage in their house. We need a resolution today🙏

  • swonder77 Steve (@swonder77) reported from Sidney, British Columbia

    @Shawhelp 2 weeks now without Shaw open at our usual location . Sent 2 DM’s. Lousy service. So tried of using my data. 🤬

  • candrie Cindy Andrie 🏳️‍🌈 (@candrie) reported from Saanich, British Columbia

    Anyone else in #yyj internet going up and down in this heat. Specifically with @Shawhelp ?

  • DelroyDyer89 Delroy Dyer 🇻🇨🇨🇦 (@DelroyDyer89) reported from Victoria, British Columbia

    One thing we can't lose in the @Rogers @ShawInfo buyout is the excellent customer service at @freedomsupport. So much better than the rest.

  • wrongasparagus Erin Frances Fisher (@wrongasparagus) reported from Victoria, British Columbia

    Hello @Shawhelp the internet is down again! From your site it doesn't look like a scheduled outage

  • laurelcmc Laurel McIntyre (@laurelcmc) reported from Sidney, British Columbia

    @Shawhelp Trying day for my neighbors & business folks on the Saanich Peninsula. I was 12 minutes on hold to report this major outage - not good. However it was resolved within 10 minutes of reporting. Good.

  • bellasugarsega Jody Klassen (@bellasugarsega) reported from Langford, British Columbia

    I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

  • mrichter37 Mike Richter (@mrichter37) reported from Mill Bay, British Columbia

    @Shawhelp hello. Having problems signing into email. Changed my password through myshaw, and now iPhone is saying incorrect password, when I enter the new updated password

  • KTKCAD KTKCAD (@KTKCAD) reported from Saanich, British Columbia

    @FP_Champagne as a @ShawInfo internet customer we also receive a fair mobile plan 25G for $25.Please be sure the monopoly gouging gang grandfather these contracts.Canada pays the highest mobile rates in the world yet subsidize the carriers with tax breaks with our $ 😡 not keen

  • IanGFoss Ian Foss (@IanGFoss) reported from Sidney, British Columbia

    Hey @Shawhelp is there an outage in Sidney? I am having trouble getting back online after the power outage…

  • connoredwards ConnorEdwards.eth (@connoredwards) reported from Victoria, British Columbia

    Hey @ShawHelp, when will Outage # INC0996046 be resolved? I need to do some work here…

  • mrichter37 Mike Richter (@mrichter37) reported from Mill Bay, British Columbia

    @Shawhelp unfortunate mistake happened tonight and I couldn’t make my appointment with your tech, he proceeded to call me and lecture me about how they don’t get paid to wait. Great service!! Because we all get paid to wait around when they don’t show up when they’re supposed to

  • Dadadaisygal Daisy Gal (@Dadadaisygal) reported from Victoria, British Columbia

    @Shawhelp is there an outage in Victoria currently? If so how long till it’s back up?

  • deaftravel Lisa Anderson🇨🇦🏳️‍🌈 (@deaftravel) reported from Saanich, British Columbia

    @Shawhelp what’s up w Shaw internet in Cadboro Bay? Internet is down.

  • vicmomdoc Jenn Tranmer (@vicmomdoc) reported from Langford, British Columbia

    @antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

  • mrichter37 Mike Richter (@mrichter37) reported from Mill Bay, British Columbia

    @Shawhelp the tech came today and gave me a new modem. The password they gave me isn’t working!! Help!!

  • tysoup Ty_soup (@tysoup) reported from Saanich, British Columbia

    @Shawhelp your store front services in Victoria are incredibly terrible!! I sat in the phone all night with you guys trying to get my cable box fixed. You said go to the store front a new box will be ready for pickup.. I’m now wait an HOUR in this store to switch the box!

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • jthor099 Jeff Thorlacius (@jthor099) reported from Vancouver, British Columbia

    @Shawhelp Having problems in Vancouver with Gateway. Super slow, buggy, channels displaying incorrectly or not at all. Have cycled power and done system refresh, have unscrewed cables. Any known issues in my area?

  • Noosiekins Vanessa (@Noosiekins) reported

    @kel_varn @Shawhelp Oh good to know. Nothing is fixed tho and they just keep pointing me over to chat with tech support... One can only talk to tech support so many times in a week.

  • MomKP22 KP ♓ (@MomKP22) reported

    @Shawhelp our gateway remote doesn't seem to be working right. We changed batteries too. It's lagging. Guide very slow to come up, pvr guide too. Changing channels takes along time to come up and scroll through stations. Help please! Highly annoying.

  • nl_rock chrisc (@nl_rock) reported

    Ok @Shawhelp last week my internet went out, called and got tech appointment for sept.12, now got text saying tech will be coming today the 11th between 12 and 2, confused and frustrated customer here

  • Mc3ain Mike Grimes (@Mc3ain) reported

    @Shawhelp finally clued in to the problem with my smart plugs not working.. After whatever update was done to my xb7 modem not allowing me to change WiFi settings they stopped working. Ended up shutting off the 2.4 ghz WiFi radio and running my own AP for 2.4ghz. All works now

  • drksyder74 Tony Brown (@drksyder74) reported

    @Shawhelp is there something up with gateway today? Hide is super slow to load and showing wrong channels...

  • Shedmaster13 Shedmaster13 (@Shedmaster13) reported

    @kel_varn @Noosiekins @Shawhelp Same issue here last 3 to 4 days.

  • shanerooks Muscle Dad Monkeh 🏳️‍🌈💪🏽🐵 (@shanerooks) reported

    Sorry about the stream being cut short tonight… for a second time this week the shaw network seems to have gone down in my neighborhood. Any idea about this @Shawhelp ?

  • drksyder74 Tony Brown (@drksyder74) reported

    @natblue8 @Shawhelp At least I know in not going crazy by myself! Let me know what works for you! I've tried the power down thing on everything, it kinda helped. I think it's a signal issue but @shaw is usually good at fixing thing quick

  • dankobe87 DAN KOBE (@dankobe87) reported

    @ShawInfo is your Internet in Edmonton functioning properly?. We’ve had poor Internet service since last night.