Shaw service status in Brentwood Bay, British Columbia

Problems in the last 24 hours in Brentwood Bay, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Brentwood Bay, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

• Internet (54%)
• TV (18%)
• Wi-fi (11%)
• E-mail (9%)
• Total Blackout (6%)
• Phone (2%)

Live Outage Map Near Brentwood Bay, British Columbia

The most recent Shaw outage reports came from the following cities: Victoria, Sidney, Cobble Hill, Shawnigan Lake, and Saanichton.

City	Problem Type	Report Time
Victoria	E-mail	5 hours ago
Victoria	Phone	5 hours ago
Victoria	Wi-fi	5 days ago
Sidney	Internet	13 days ago
Victoria	TV	13 days ago
Victoria	E-mail	13 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Brentwood Bay, British Columbia

Latest outage, problems and issue reports in Brentwood Bay and nearby locations:

• 
  Mike Richter (@mrichter37) reported 2 minutes ago from Mill Bay, British Columbia

  @Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS

• 
  Mike Richter (@mrichter37) reported 3 minutes ago from Mill Bay, British Columbia

  @Shawhelp unfortunate mistake happened tonight and I couldn’t make my appointment with your tech, he proceeded to call me and lecture me about how they don’t get paid to wait. Great service!! Because we all get paid to wait around when they don’t show up when they’re supposed to

• 
  Ian Foss (@IanGFoss) reported 3 minutes ago from Sidney, British Columbia

  Hey @Shawhelp is there an outage in Sidney? I am having trouble getting back online after the power outage…

• 
  Jody Klassen (@bellasugarsega) reported 7 minutes ago from Langford, British Columbia

  I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

• 
  E C O L O F T Y your #1 green insulation solution (@Ecolofty) reported 13 minutes ago from Central Saanich, British Columbia

  @ShawInfo Hi there, I’m hoping somebody from your billing department can get a hold of me ASAP. We are contacting you on behalf of my elderly parents who have spent at least the last 6 months on Shaw Internet w/ literally no coverage in their house. We need a resolution today🙏

• 
  patrickseward (@PatrickSeward) reported 17 minutes ago from Saanich, British Columbia

  @Shawhelp Well, #shawcable changed their plans, now all customers get the same great prices, or so they say. Not only do I feel cheated as a 20+ year customer when new ones got the best prices, now I get the privledge of paying more money, not less. Supervisor please!

• 
  Ty_soup (@tysoup) reported 19 minutes ago from Saanich, British Columbia

  @Shawhelp your store front services in Victoria are incredibly terrible!! I sat in the phone all night with you guys trying to get my cable box fixed. You said go to the store front a new box will be ready for pickup.. I’m now wait an HOUR in this store to switch the box!

• 
  Daisy Gal (@Dadadaisygal) reported 25 minutes ago from Victoria, British Columbia

  @Shawhelp is there an outage in Victoria currently? If so how long till it’s back up?

• 
  Laurel McIntyre (@laurelcmc) reported 28 minutes ago from Sidney, British Columbia

  @Shawhelp Trying day for my neighbors & business folks on the Saanich Peninsula. I was 12 minutes on hold to report this major outage - not good. However it was resolved within 10 minutes of reporting. Good.

• 
  Ian holt (@holtyny) reported 33 minutes ago from Brentwood Bay, British Columbia

  @TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...

• 
  Cindy Andrie 🏳️‍🌈 (@candrie) reported 33 minutes ago from Saanich, British Columbia

  Anyone else in #yyj internet going up and down in this heat. Specifically with @Shawhelp ?

• 
  Steve (@swonder77) reported 35 minutes ago from Sidney, British Columbia

  @Shawhelp 2 weeks now without Shaw open at our usual location . Sent 2 DM’s. Lousy service. So tried of using my data. 🤬

• 
  Jenn Tranmer (@vicmomdoc) reported 40 minutes ago from Langford, British Columbia

  @antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

• 
  Mike Richter (@mrichter37) reported 45 minutes ago from Mill Bay, British Columbia

  @Shawhelp the tech came today and gave me a new modem. The password they gave me isn’t working!! Help!!

• 
  ConnorEdwards.eth (@connoredwards) reported 46 minutes ago from Victoria, British Columbia

  Hey @ShawHelp, when will Outage # INC0996046 be resolved? I need to do some work here…

• 
  Mike Richter (@mrichter37) reported 49 minutes ago from Mill Bay, British Columbia

  @Shawhelp hello. Having problems signing into email. Changed my password through myshaw, and now iPhone is saying incorrect password, when I enter the new updated password

• 
  Erin Frances Fisher (@wrongasparagus) reported 50 minutes ago from Victoria, British Columbia

  Hello @Shawhelp the internet is down again! From your site it doesn't look like a scheduled outage

• 
  Steve (@swonder77) reported 52 minutes ago from North Saanich, British Columbia

  @Shawhelp on demand not working for a few days now , but you managed to send me my bill. Good luck collecting my payment. 🤬

• 
  David Kettlewell (@dbkettlewell) reported 53 minutes ago from Central Saanich, British Columbia

  @Shawhelp I can’t get my UFC PPV to work and I’m on hold with Shaw. Help!!

• 
  Ian holt (@holtyny) reported 54 minutes ago from Victoria, British Columbia

  @TELUS @TELUSsupport as long as this keeps going on I will advise our new neighbours to go to @Shawhelp a lady yesterday was having problems with telus to move in next month so now she is calling shaw this morning. Shaw as been brilliant.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Zander Vieira (@VieiraZander) reported 5 minutes ago

  @Shawhelp I have shaw for more of 5 years and I get lest kind internet, I’m not really have with it. But I don’t have another service in my Calgary area, like business internet service.

• 
  Edmond (@EdmondYoong) reported 6 minutes ago

  @TransLink @Shawhelp That shouldn't be the case, I tried for more than 5 minutes, of which the R4 would have traveled quite some distance. My screenshot shows I was connected to TransLinkWiFi! The connection issue was shown as another webpage, not an error message from my device. It came from Shaw!

• 
  Jared Whiklo (@whikloj) reported 7 minutes ago

  @Shawhelp Thanks, I'm a customer of a Shaw reseller. So they have opened a ticket with you already. Just wanted to see if maybe the outage page hadn't been updated yet.

• 
  LW (@lwideman7) reported 7 minutes ago

  @Shawhelp internet down North Langley BC since this afternoon. When will it be back?

• 
  Gwaii Girl (@jut_ken_jus) reported 8 minutes ago

  @ShawInfo issues with bluecurve tv? Our internet's not working, shaw tv app, tv. In north burnaby

• 
  Belibra (@Belib16) reported 10 minutes ago

  @Shawhelp I can't. The link doesn't work for me. Just sits on a loading page

• 
  Mr Dean (@deandamm) reported 10 minutes ago

  @Shawhelp no internet in Sorrento can you help

• 
  Dan D. (@fakewindow) reported 10 minutes ago

  Since then, I NEVER use my phone for 2-step verification. @Shawhelp

• 
  Dennis Koch (@DennisKoch10) reported 11 minutes ago

  Is that Scott Bros commercial for SHAW filmed with low resolution? The stuttering commercial looks like the producers could not afford a digital project. One's eyes actually hurt watching it. @Shawhelp @ShawInfo #cdnpoli #Canada #TV

• 
  Ace (@sxrvefn) reported 12 minutes ago

  @Shawhelp I've already talked to your two of your associates Darren nothing works. My friends with Shaw are having the same problems but the ones MTS have 0 issues. Please fix your internet servers