Shaw Outage Report in Saanichton, British Columbia
Problems detected
Users are reporting problems related to: internet, tv and total blackout.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Saanichton, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Saanichton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 09: Problems at Shaw
Shaw is having issues since 10:00 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (55%)
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TV (17%)
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Total Blackout (11%)
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Wi-fi (9%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Saanichton, British Columbia
The most recent Shaw outage reports came from the following cities: Victoria, Sidney and Saanichton.
| City | Problem Type | Report Time |
|---|---|---|
 Victoria |
TV | |
| Victoria |
TV | |
| Victoria |
Internet | |
| Victoria |
Internet | |
| Victoria |
Wi-fi | |
| Sidney |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Saanichton, British Columbia
Latest outage, problems and issue reports in Saanichton and nearby locations:
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Chris
(@hainzy26) reported
from
Saanich, British Columbia
@Shawhelp Bluecurve appears to be down in a few places around town. What happened?
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Mike Richter
(@mrichter37) reported
from
Mill Bay, British Columbia
@Shawhelp unfortunate mistake happened tonight and I couldn’t make my appointment with your tech, he proceeded to call me and lecture me about how they don’t get paid to wait. Great service!! Because we all get paid to wait around when they don’t show up when they’re supposed to
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Jody Klassen
(@bellasugarsega) reported
from
Langford, British Columbia
I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.
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Jenn Tranmer
(@vicmomdoc) reported
from
Langford, British Columbia
@antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.
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Erin Frances Fisher
(@wrongasparagus) reported
from
Victoria, British Columbia
Hello @Shawhelp the internet is down again! From your site it doesn't look like a scheduled outage
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Mike Richter
(@mrichter37) reported
from
Mill Bay, British Columbia
@Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS
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Ian holt
(@holtyny) reported
from
Victoria, British Columbia
@TELUS @TELUSsupport as long as this keeps going on I will advise our new neighbours to go to @Shawhelp a lady yesterday was having problems with telus to move in next month so now she is calling shaw this morning. Shaw as been brilliant.
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Ty_soup
(@tysoup) reported
from
Saanich, British Columbia
@Shawhelp your store front services in Victoria are incredibly terrible!! I sat in the phone all night with you guys trying to get my cable box fixed. You said go to the store front a new box will be ready for pickup.. I’m now wait an HOUR in this store to switch the box!
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Steve
(@swonder77) reported
from
North Saanich, British Columbia
@Shawhelp on demand not working for a few days now , but you managed to send me my bill. Good luck collecting my payment. 🤬
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Mike Richter
(@mrichter37) reported
from
Mill Bay, British Columbia
@Shawhelp hello. Having problems signing into email. Changed my password through myshaw, and now iPhone is saying incorrect password, when I enter the new updated password
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Steve
(@swonder77) reported
from
Sidney, British Columbia
@Shawhelp 2 weeks now without Shaw open at our usual location . Sent 2 DM’s. Lousy service. So tried of using my data. 🤬
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Lisa Anderson🇨🇦🏳️🌈
(@deaftravel) reported
from
Saanich, British Columbia
@Shawhelp what’s up w Shaw internet in Cadboro Bay? Internet is down.
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Daisy Gal
(@Dadadaisygal) reported
from
Victoria, British Columbia
@Shawhelp is there an outage in Victoria currently? If so how long till it’s back up?
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ConnorEdwards.eth
(@connoredwards) reported
from
Victoria, British Columbia
Hey @ShawHelp, when will Outage # INC0996046 be resolved? I need to do some work here…
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Laurel McIntyre
(@laurelcmc) reported
from
Sidney, British Columbia
@Shawhelp Trying day for my neighbors & business folks on the Saanich Peninsula. I was 12 minutes on hold to report this major outage - not good. However it was resolved within 10 minutes of reporting. Good.
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Ian Foss
(@IanGFoss) reported
from
Sidney, British Columbia
Hey @Shawhelp is there an outage in Sidney? I am having trouble getting back online after the power outage…
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Cindy Andrie 🏳️🌈
(@candrie) reported
from
Saanich, British Columbia
Anyone else in #yyj internet going up and down in this heat. Specifically with @Shawhelp ?
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E C O L O F T Y your #1 green insulation solution
(@Ecolofty) reported
from
Central Saanich, British Columbia
@ShawInfo Hi there, I’m hoping somebody from your billing department can get a hold of me ASAP. We are contacting you on behalf of my elderly parents who have spent at least the last 6 months on Shaw Internet w/ literally no coverage in their house. We need a resolution today🙏
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patrickseward
(@PatrickSeward) reported
from
Saanich, British Columbia
@Shawhelp Well, #shawcable changed their plans, now all customers get the same great prices, or so they say. Not only do I feel cheated as a 20+ year customer when new ones got the best prices, now I get the privledge of paying more money, not less. Supervisor please!
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Mike Richter
(@mrichter37) reported
from
Mill Bay, British Columbia
@Shawhelp the tech came today and gave me a new modem. The password they gave me isn’t working!! Help!!
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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sincerelyours
(@greatest_asshat) reported
Maybe CableCo hustle is to see if they can get people to pay early and then earn interest on the early payments. Sending out bills in advance of service being rendered then sending text payment alerts should be shut down. Very scammy. @CRTCeng @ShawInfo @AboutRogers
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Arnold K
(@aroc88) reported
@Shawhelp I've tried restarted my box, unplugging and plugging back in. The audio problems are still there.
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Jay Gough
(@JayG_YVR) reported
@Shawhelp @ShawInfo a crying shame that a 15+ year customer, moving to a new city, can’t get service there…gets killed with a cancellation fee. #howtoloseacustomer #policyovercommonsense
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Barbara K
(@BarbaraKopen) reported
@Shawhelp How long will VOD be down error 64417. been about a week now. see DM
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Arnold K
(@aroc88) reported
@Shawhelp i've turned off my soundbar and the problem still happens through TV speakers. This doesn't happen on any of my other sources connected to TV. Just through shaw and on multiple channels.
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Dave Pollard
(@TheRevDave) reported
@Shawhelp I got the call the offer of $94 out $60 bucks still. Plus the fact that this “planned” outage could last up until June 4 and we are working at home means you are really doing nothing for me. @TELUS are you ready for a new customer been with Shaw over 20 years.
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Bruce Cullen
(@BACullenyyc) reported
@Shawhelp not happy. Switched to Shaw Mobile last Friday. Got 2 iPhone12 Mini’s mine in black, son wanted White. Was told white one was in Sunday. Sunday said it was in Tuesday, Tuesday said Thursday. Today son got fed up went in for black one. No 12 Mini’s. Now Monday? #service
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Trev
(@rocko_ca) reported
@jodyvance @ShawDirect That sucks , I have a modem I need to ship back to @Shawhelp , bet ya I could have shipped it to you faster .
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trena
(@trena44958189) reported
@Shawhelp I am sad that Shaw has decided to do maintenance and **** down internet during a pandemic when families need to home school! I sure hope it’s not down till May 31st like they said!
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Egg
(@AndisonSullivan) reported
@Shawhelp @abhisheksfdc Shaw literally pays a whole department to either redirect people to it's help website or tell them to unplug and replug in their poorly made modems. They do this because it's cheaper than actually supplying a decent internet connection