Shaw Outage Report in Coquitlam, British Columbia

Problems in the last 24 hours in Coquitlam, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Coquitlam, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

• Internet (55%)
• TV (18%)
• Wi-fi (11%)
• E-mail (9%)
• Total Blackout (6%)
• Phone (2%)

Live Outage Map Near Coquitlam, British Columbia

The most recent Shaw outage reports came from the following cities: Pitt Meadows, Coquitlam, Port Coquitlam, Burnaby, Coquitlam, Maple Ridge, New Westminster, and Port Moody.

City	Problem Type	Report Time
Pitt Meadows	Wi-fi	2 days ago
Coquitlam	Internet	3 days ago
Port Coquitlam	E-mail	5 days ago
Burnaby	Internet	7 days ago
Coquitlam	Internet	10 days ago
Coquitlam	Internet	11 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Coquitlam, British Columbia

Latest outage, problems and issue reports in Coquitlam and nearby locations:

• 
  Vic (@vicvirk) reported 13 minutes ago from Maple Ridge, British Columbia

  @ShawInfo your company provides some of the worst customer service I have ever encountered from any company in any service sector. 3 weeks now and my wi-fi issues can't be fixed. Impossible to speak to anyone on the phone or get the right person to come fix the problem.

• 
  Rosario (@DekeyPetey40) reported 13 minutes ago from Port Coquitlam, British Columbia

  @IanSeggie @Shawhelp I have the same package and no issues weird

• 
  Rob Grey (@rgrey1) reported 17 minutes ago from Burnaby, British Columbia

  @Shawhelp I'm spoken to your tech support many many time and they can't help me. Your custom service will not help. Maybe time to speak to @TELUSsupport or @Bell_Support would help me on a New Client Account! #shaw

• 
  Mariano D (@marianodss) reported 17 minutes ago from Burnaby, British Columbia

  @Shawhelp I’m having an issue with sound. It drops off for a second or 2 intermittently. Does not occur when watching streaming services as I type this it has happened twice in 30 seconds. Any idea? Yes just happened 2 more times. :(

• 
  Fabricio Mengo (@fmengo) reported 20 minutes ago from Maple Ridge, British Columbia

  @Shawhelp I’m trying to move my service and I don’t have answer from you. I booked to move for Dec 23, and still waiting. I talked to 7 different agents and no answer. Your service sucks.

• 
  Stephen Fung (@stephenfung) reported 25 minutes ago from Coquitlam, British Columbia

  @angelastamour @TELUSsupport @Shawhelp Looks like it's being handled. They are escalating because it seems like quite the technical issue. Fun times! 🤓

• 
  Rosario (@DekeyPetey40) reported 32 minutes ago from Port Coquitlam, British Columbia

  @IanSeggie @Shawhelp I have 3 apple devices and have Shaw and no problems

• 
  macaroni in a pot (@jooooodooolp) reported 32 minutes ago from Burnaby, British Columbia

  Just like that. My home internet is down and i was just about to finish my movie. Thanks @ShawInfo

• 
  Fabricio Mengo (@fmengo) reported 35 minutes ago from Maple Ridge, British Columbia

  @ShawInfo moving your service is an impossible mission. I had to talk to 8 different agents, and finally they gave me another appointment. 1 month to move the services. #wfh and #studingfromhome with you is almost impossible. Your service is really bad.

• 
  Phil IS Ridin' Bikes Again (@PhilRidinBikes) reported 40 minutes ago from New Westminster, British Columbia

  @Shawhelp your whole guide system is down. Nothing but channel labels. No program time listings at all.

• 
  Vic (@vicvirk) reported 46 minutes ago from Maple Ridge, British Columbia

  @wingsnation @ShawInfo We just moved into a new neighbourhood, #Telus never ran service into it so we are stuck with using Shaw... Today I used Shaw's call back service, they called back in 20 mins, recording said I was in "Position 1" in the queue and it still took 1 hr 15 min to speak with someone.

• 
  BdblE (@MsYouDoYou) reported 51 minutes ago from Burnaby, British Columbia

  @DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.

• 
  Rosario (@DekeyPetey40) reported 52 minutes ago from Port Coquitlam, British Columbia

  Hey @Shawhelp is internet down in poco?

• 
  Doug Corbett (@corbettdoug) reported 53 minutes ago from Port Coquitlam, British Columbia

  @Shawhelp can someone please call me as a truck just knocked a cable down in front of my house. 3970 cedar drive Poco. 6947628993. Doug

• 
  Chris Falskow (@falskow) reported 56 minutes ago from Delta, British Columbia

  @Eastlink @EastlinkSupport Hey @Shawhelp I hope you’re paying attention here. We could really use your service in North Delta!

• 
  Chris Falskow (@falskow) reported 56 minutes ago from Delta, British Columbia

  The worst internet service provider in the Lower Mainland is @Eastlink! I would so love to get @ShawInfo but they are not in our area. Yet. #InternetConnection #Fail

• 
  Gatthew Mriffeth (@mattgriffeth) reported 58 minutes ago from New Westminster, British Columbia

  @LexLee91 @Shawhelp Seconding this. Same lack of service from my house in new west as well

• 
  Stephen Fung (@stephenfung) reported 1 hour ago from Coquitlam, British Columbia

  Hey @TELUSsupport . Just got #PureFibre. My @Shawhelp modem is at the curb. One problem. I can see another account in my profile. I can stop their WiFi & reboot their modem. Fun. Can someone reach out? Tried calling now but apparently not 9PM close as stated. Thx.

• 
  Tracy ترايسي (@tracyglennYVR) reported 1 hour ago from Burnaby, British Columbia

  @ShawInfo Internet down on Halston Court, Burnaby. Is there an issue?

• 
  mike blackmon (@MikeyBlackmon) reported 1 hour ago from Burnaby, British Columbia

  Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  James (@JamesFM99) reported 7 minutes ago

  @Shawhelp @Dana_Wah You’ve been down for 12 hours should l call Telus?

• 
  Beth Allan (@adolwyn) reported 7 minutes ago

  Not going to lie - a 13 hour major internet outage with @Shawhelp (and counting) and the last update from 1pm saying “a few more hours” is starting to be a bad look. Like… could you not provide an update every or two? Or a cause? Or a realistic time of return? #yyc

• 
  Laurie Healey (@HealeyLaurie) reported 9 minutes ago

  @Shawhelp If this internet isn't fixed in thr next hour or so not only myself but my family and yhr three businesses around me are going to telus this has never happened with telus why are you taking the night off when people are struggling without !

• 
  Arjun J. Davda (@arjundavda) reported 11 minutes ago

  @ShawInfo @ShawInfo customer service tells me it was my failt.."all phones used be turned off (not even to be used for WiFi) when travelling" . Huh?

• 
  Gillian (@raisingarrowsX3) reported 14 minutes ago

  @Shawhelp really crappy that you didn't bother to tell @TekSavvyCSR as soon as you knew Fort Mac was out. After time wasted on the phone troubleshooting you finally let them know why internet is down so they could tell customers. Still down with no ETA. Over 12 hours.

• 
  Charly News (@CharlyNews1) reported 16 minutes ago

  @Shawhelp @CourtFantinato Hey Jacoby, we all know how "sorry" Shaw is, but it's time to start talking reimbursement. It is time to credit all your customers for the inconvenience. I wouldn't be so perturbed with bad service had I not just completed Shaw's "outage" survey. So very very lame.

• 
  Tuttoposto (@Tuttoposto1) reported 17 minutes ago

  Any updates on outage in AB @Shawhelp ? Last update was 4 hours ago and no internet since 6 am.

• 
  Gillian (@raisingarrowsX3) reported 20 minutes ago

  @Red__Wilson @Shawhelp That's what I'm saying lol. It's been out since I woke up at 4am... I have service through another company on Shaw lines and Shaw didn't even bother communicating with them about an issue then told them it's a "cut line" 🧐

• 
  Laurie Healey (@HealeyLaurie) reported 21 minutes ago

  @Shawhelp Why is the service still out downtown Calgary a Fibre optics fix should take several hours not 24 hours now im going to take a fail on my assignment because I couldn't get it in by midnight! Give us a better update then fix in progress

• 
  Beth Allan (@adolwyn) reported 25 minutes ago

  @iansu @Shawhelp Well crap.