Shaw Outage in Maple Ridge, British Columbia

@Shawhelp lol stand corrected, as have your internet 300 Service.

@Shawhelp Please fix it soon.

@Shawhelp Issues you never respond to 2 - why is there continuous poor sound quality on BBC and MSNBC (breaks up at frequent intervals). This is what I want to complain about.

@Shawhelp I can’t find my 5G network, it’s disappeared!!

@Shawhelp - been trying to connect to your customer care for the last 2 hours... no luck !!

Tune in on the multi billion dollar @Shawhelp cable network and watch the biggest sports league in North America, and two of it biggest storied franchises as they kick off their season. Available only in ultra low definition. #HDhelp

@Shawhelp services are down in Newton, Surrey yet again. Just at the time of month I have to do a lot of work. Sigh.

@Shawhelp Hey guys! Last min date due to waiting on others' sched, I need my services switched from my apt to a different one in this building on Sunday. I can carry down the hall & hook up, just need you to make the change. Website won't let me log into my account though. Help!

@Shawhelp Your CSR Robert V45Y, is providing a fairly disappointing customer experience. I feel like I am being lied to, and he is lowering my opinion of your company’s ability to provide me the service that I want.

I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.

Amazing game. Regrettably due to a horrible @ShawInfo feed, we missed much of the #WeTheNorth frenzy as we had to watch an American channel. But wow @Raptors WELL DONE! #RaptorsIn6

@Shawhelp I was told that service would delay my cancellation and be charged for the service up until the equipment was received.

Pleased that @Shawhelp services have been restored to normal this morning after the @bchydro power outage in #SurreyBC #Newton yesterday evening.

@ShawInfo fix ya damn internet thanks

@Shawhelp Thanks. Internet is virtually down and cable is on but signal cuts out every 30 seconds, changing channels on its own like the ghost of my old Aunt Alice is torturing me.

@Shawhelp My wifi is off sending this tweet because it is slow. I’m asking telus how there optik cable install is going because all we can get for tv and Internet is Shaw. We’ve had nothing but troubles w/ wifi, cable and billing.

@Shawhelp wifi down it will not let me login

Internet service is out in our area. Not a great thing when working from home. 😳 @Shawhelp

@shawhelp +1 Location Abbotsford Lots of buffering Slow wifi

@Shawhelp I am facing intermittent connectivity issues again. I have sent you DM with the info, pls advise ASAP!

@ShawInfo your service is horrible

@Shawhelp hi we are having issues with one of our shaw boxes - says we are not subscribed (to any channel)

@Shawhelp Success! The unplug the box (PVR) and have it reboot worked. I had lost a/v while watching a pre-recorded program. The TV is new so the problem had to be either Shaw signal or the box. I am very glad it was a simple fix. Thank you for the link.

@Shawhelp Seems like this plus constant internet issues from your service...

@Shawhelp they are getting slow in replies , sent a DM still waiting

Hey @Shawhelp fix your issues with whatever is going on. Can’t watch anything on demand and some of my recordings have been deleted. Yeah I will be going to @Comwave or @Novusnow if you want to screw off your customers

@Shawhelp The issue is not with Shaw but your subsidiary @freedomsupport which keeps on billing me and my wife every month for services we don't use!

Not what we expect from a #Shaw company fix or sell it @ShawInfo

@Shawhelp I’m having issues with tv and internet signal all day , stalls briefly and missing channels

Good thing I am at home with a handsfree option, after being directed by #Shaw to call them after an online conversation, been on hold, and call back for over 3 hours...great customer service! @Shawhelp @ShawInfo

@Shawhelp your live chat never works ... pls have someone call me asap... whatever he told me to do I can’t access my Pvr, guide or setting

@Shawhelp I am very frustrated.. I am having tv reception issues was on the line with pj and the phone cut It took over an hour to call back

@Shawhelp I went through that last night, these are the speeds I’m getting sitting right in front of the modem. I, just had it installed yesterday so it shouldn’t have needed the reset. (The reset got my just enough more speed to get onto the router login and change the name of the 5g)

@Shawhelp I’ve feel like I’ve been nothing but a very good customer to Shaw, but for what we are paying for is absurd.

@Shawhelp I’ve had to DM/call/live chat about wifi/cable/billing issues. I’m sorry but I’m done. If I get anymore terrible service, I’ll stop paying and leave the gear outside for one of your agents to come by and pick it up.

@Shawhelp p.s. your cable package is horrid as well. Overpaying for just a handful of channels. Two thumbs way down.

@Shawhelp no internet in South Surrey. Unplugged my Arris and got hung up in upstream registration (flashing green). Is it me or a system problem? Been spotty all night.

@burkeman78 @Shawhelp That sucks

@shawhelp UFC fight is a black screen, tried unplugging the box, changing channel up and down, customer service hasn’t picked up for 20 mins

@Shawhelp I have been waiting on the chat online thing and it keeps bouncing from 27 min to 3:33 to 16:34 etc... it’s fairly infuriating. I also can’t sign in because despite Shaw emailing my bill to me, Shaw doesn’t recognize my email

@Shawhelp I have been waiting to get support since yesterday for 1 SIMPLE question. Nobody is answering to my DMs, no phone support,no email support and nobody coming on our chat support from you guys. What’s going on?????

@ShawInfo I use #TekSavvy and they use Shaw service. I recently upgraded to 75Mbps but it has never changed from the 30Mbps. It's past 48 Hours since provisioning request was issued. Do you mind checking for me what's going on?

@ShawInfo Such poor service from Shaw Chat. 45 minute waiting time if you phone instead. #poorservice#expensive

@Shawhelp hello - is anyone available to assist with a Router issue?

@Shawhelp cant believe we dont have service, cable, internet and phone at home for 5 days. Really disappointed with what’s going on. Pls check dm!

@Shawhelp do you have internet home service in Hazelton BC

@Shawhelp Fixed it myself by rebooting PVR but this happens way too often, 2 + times a week. Go away for a few days, come home to missed shows. Your unstable system / hardware/ software, or whatever makes your @ShawInfo TV product hang (requiring unplug reboot) is way past unacceptable.

@Shawhelp phone lines down in East Abbotsford. Any reported outages? Have 65+ staff needing lines working

@Shawhelp Only have one TV in the house and it rarely works properly. This crap service has been ongoing for months... years actually!... so fed up with this! At this point @TELUS is my only solution.

@Shawhelp I only have one tv in the house and it rarely works properly. Have to reboot every couple of days. This crap service has been ongoing for months... years actually!... so fed up with this! At this point @TELUS is my only solution.

Wow @Shawhelp, your support wait times are a total joke. Hire more ppl already.

@Shawhelp can not access email. Waiting on help line last night and now waiting to connect with someone on chat now for 45 mins

@ShawDirect @Shawhelp Yes but that program airs every night on your service. So that isn't the reason.

@ShawDirect @ShawInfo That is not helping anyone really because for a week I am trying to reach someone for billing so I can cancel my service and move to @TELUS so I can get better service. I have never experienced such a service from Shaw before I wonder what is gone wrong.

@ShawInfo I want changes to my account!!!! Get someone in touch with me. 45 minutes wait only to get no help and transferred to nobody is not ok!!!

@ShawInfo after spending 45 minutes on hold. I finally get a guy who took forever to find my account only to transfer me to nobody’s. Never got help. Worst service ever !!!!! I want a change to my account ASAP. I expect a rebate!!!!

Dear @TELUS, your internet sucks. Promise of better connections.. only to be disappointed. By the way it’s not my “device” never had an issue with @ShawInfo Sincerely, one annoyed customer.

@Shawhelp Hey Shaw, I’ve been on hold for almost 2 hours trying to cancel my account for the second time since moving and no longer needing your services. What is up with your wait times, this is ridiculous! I’ve yet to speak to a human.

It would be super cool if @Shawhelp could fix my wifi that’s been out since last week due to the storm ripping the wires off my house

@Shawhelp Our Shaw gateway is not working. It can’t find a gateway. I’ve unplugged all units for a minute several times and used the reset buttons on the back of the boxes. A red light on far right corner comes on the main big arris box. No response on Shaw help app.