Shaw Outage in Maple Ridge, British Columbia

@ShawInfo **** you Shaw, what ******** could you possibly be doing that requires an 8 hour service interruption on a Thursday before the clock strikes midnight?! This is bullshit!!!🖕

Super annoyed with @Shawhelp So bad with customer service. Just hung up on me.

@Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.

@wingsnation @ShawInfo We just moved into a new neighbourhood, #Telus never ran service into it so we are stuck with using Shaw... Today I used Shaw's call back service, they called back in 20 mins, recording said I was in "Position 1" in the queue and it still took 1 hr 15 min to speak with someone.

@Shawhelp I appreciate the reply, but my parents aren't on Twitter. Phone support is important both because not everyone is Internet savvy, and also because Internet connectivity is often the problem your customers are trying to contact you about.

@ShawInfo What on Earth is up with your phone support? My parents selected to receive a call back when an agent becomes available. The system called back immediately and put them on hold for almost an hour. They gave up.

@ShawInfo your company provides some of the worst customer service I have ever encountered from any company in any service sector. 3 weeks now and my wi-fi issues can't be fixed. Impossible to speak to anyone on the phone or get the right person to come fix the problem.

@Shawhelp is there an outage in Vancouver? At a time when it's most needed your internet is v unreliable

@Shawhelp our picture is pixelating and the wait time on the phone is 1 hour. Please help now.

@Shawhelp We want to cancel our internet service. Can we do it online?

@Shawhelp can someone please call me as a truck just knocked a cable down in front of my house. 3970 cedar drive Poco. 6947628993. Doug

@Shawhelp any service interruptions in South Surrey British Columbia? Last 30 minutes blinking green light on my router.

@Shawhelp my cable and internet service has been out for almost three hours now. Missing a playoff hockey game here

Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡

Hey @Shawhelp is internet down in poco?

@Shawhelp hi i wonder i always has problem with my bills

@Shawhelp @lostinvention I seem to be having issues in Vancouver. About 50% of websites don’t load.

@angelastamour @TELUSsupport @Shawhelp Looks like it's being handled. They are escalating because it seems like quite the technical issue. Fun times! 🤓

Hey @TELUSsupport . Just got #PureFibre. My @Shawhelp modem is at the curb. One problem. I can see another account in my profile. I can stop their WiFi & reboot their modem. Fun. Can someone reach out? Tried calling now but apparently not 9PM close as stated. Thx.

@Shawhelp my modem / router started blinking green and I’ve lost my internet. In South Surrey. Please help.

@TELUS @TELUSsupport your home internet sucks *****. Worse than dial up. First time in my life not using @ShawInfo and I #hate it. HATE.

@shawhelp maybe instead of refusing to admit there’s issues on your end when a quick look at your twitter page shows that people all over the country have had basically unusable internet for weeks now y’all could just tell people what the problem is???

@Shawhelp @TELUS @ShawInfo Shaw Help- I am sure that has been helpful for many people. The reality is that so many more people cannot afford your promotion. I see it daily. Forced to choose between food and rent. Nothing left for wifi... Could you do more?

@daringibson1 @TELUS @ShawInfo If they could extend the $10 internet to everyone who qualifies for the city's fair entry program that would help

@Shawhelp can I get help with my internet problem I've been try for the past couple of days to try to get a hold of any of your representatives to fix the constant connection problems

@Shawhelp Your customer service is brutal! Can’t get a person on the phone nor the app now. I’ve been billed twice in a week and my wifi still needs to be fixed. I’m still in limbo. Need some customer service help please!

@Shawhelp I'm spoken to your tech support many many time and they can't help me. Your custom service will not help. Maybe time to speak to @TELUSsupport or @Bell_Support would help me on a New Client Account! #shaw

@Shawhelp please reply back as I am having reoccurring issues with your internet service

@Shawhelp my tv keeps cutting in and out. Can you please provide some suggestions to fix this? Thanks!

Having a horrible time with @Shawhelp ... the opposite of help.