Shaw Outage in Maple Ridge, British Columbia

@Shawhelp Your CSR Robert V45Y, is providing a fairly disappointing customer experience. I feel like I am being lied to, and he is lowering my opinion of your company’s ability to provide me the service that I want.

I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.

Amazing game. Regrettably due to a horrible @ShawInfo feed, we missed much of the #WeTheNorth frenzy as we had to watch an American channel. But wow @Raptors WELL DONE! #RaptorsIn6

@Shawhelp I was told that service would delay my cancellation and be charged for the service up until the equipment was received.

Pleased that @Shawhelp services have been restored to normal this morning after the @bchydro power outage in #SurreyBC #Newton yesterday evening.

@ShawInfo fix ya damn internet thanks

@Shawhelp Thanks. Internet is virtually down and cable is on but signal cuts out every 30 seconds, changing channels on its own like the ghost of my old Aunt Alice is torturing me.

@Shawhelp My wifi is off sending this tweet because it is slow. I’m asking telus how there optik cable install is going because all we can get for tv and Internet is Shaw. We’ve had nothing but troubles w/ wifi, cable and billing.

@Shawhelp wifi down it will not let me login

Internet service is out in our area. Not a great thing when working from home. 😳 @Shawhelp

@shawhelp +1 Location Abbotsford Lots of buffering Slow wifi

@Shawhelp I am facing intermittent connectivity issues again. I have sent you DM with the info, pls advise ASAP!

@ShawInfo your service is horrible

@Shawhelp hi we are having issues with one of our shaw boxes - says we are not subscribed (to any channel)

@Shawhelp Success! The unplug the box (PVR) and have it reboot worked. I had lost a/v while watching a pre-recorded program. The TV is new so the problem had to be either Shaw signal or the box. I am very glad it was a simple fix. Thank you for the link.

@Shawhelp Seems like this plus constant internet issues from your service...

@Shawhelp they are getting slow in replies , sent a DM still waiting

Hey @Shawhelp fix your issues with whatever is going on. Can’t watch anything on demand and some of my recordings have been deleted. Yeah I will be going to @Comwave or @Novusnow if you want to screw off your customers

@Shawhelp The issue is not with Shaw but your subsidiary @freedomsupport which keeps on billing me and my wife every month for services we don't use!

Not what we expect from a #Shaw company fix or sell it @ShawInfo

@Shawhelp I’m having issues with tv and internet signal all day , stalls briefly and missing channels

Good thing I am at home with a handsfree option, after being directed by #Shaw to call them after an online conversation, been on hold, and call back for over 3 hours...great customer service! @Shawhelp @ShawInfo

@Shawhelp your live chat never works ... pls have someone call me asap... whatever he told me to do I can’t access my Pvr, guide or setting

@Shawhelp I am very frustrated.. I am having tv reception issues was on the line with pj and the phone cut It took over an hour to call back

@Shawhelp I went through that last night, these are the speeds I’m getting sitting right in front of the modem. I, just had it installed yesterday so it shouldn’t have needed the reset. (The reset got my just enough more speed to get onto the router login and change the name of the 5g)

@Shawhelp I’ve feel like I’ve been nothing but a very good customer to Shaw, but for what we are paying for is absurd.

@Shawhelp I’ve had to DM/call/live chat about wifi/cable/billing issues. I’m sorry but I’m done. If I get anymore terrible service, I’ll stop paying and leave the gear outside for one of your agents to come by and pick it up.

@Shawhelp p.s. your cable package is horrid as well. Overpaying for just a handful of channels. Two thumbs way down.

@Shawhelp no internet in South Surrey. Unplugged my Arris and got hung up in upstream registration (flashing green). Is it me or a system problem? Been spotty all night.

@burkeman78 @Shawhelp That sucks

@shawhelp UFC fight is a black screen, tried unplugging the box, changing channel up and down, customer service hasn’t picked up for 20 mins

@Shawhelp I have been waiting on the chat online thing and it keeps bouncing from 27 min to 3:33 to 16:34 etc... it’s fairly infuriating. I also can’t sign in because despite Shaw emailing my bill to me, Shaw doesn’t recognize my email

@Shawhelp I have been waiting to get support since yesterday for 1 SIMPLE question. Nobody is answering to my DMs, no phone support,no email support and nobody coming on our chat support from you guys. What’s going on?????

@ShawInfo I use #TekSavvy and they use Shaw service. I recently upgraded to 75Mbps but it has never changed from the 30Mbps. It's past 48 Hours since provisioning request was issued. Do you mind checking for me what's going on?

@ShawInfo Such poor service from Shaw Chat. 45 minute waiting time if you phone instead. #poorservice#expensive

@Shawhelp hello - is anyone available to assist with a Router issue?

@Shawhelp cant believe we dont have service, cable, internet and phone at home for 5 days. Really disappointed with what’s going on. Pls check dm!

@Shawhelp do you have internet home service in Hazelton BC

@Shawhelp Fixed it myself by rebooting PVR but this happens way too often, 2 + times a week. Go away for a few days, come home to missed shows. Your unstable system / hardware/ software, or whatever makes your @ShawInfo TV product hang (requiring unplug reboot) is way past unacceptable.

@Shawhelp phone lines down in East Abbotsford. Any reported outages? Have 65+ staff needing lines working

@Shawhelp Only have one TV in the house and it rarely works properly. This crap service has been ongoing for months... years actually!... so fed up with this! At this point @TELUS is my only solution.

@Shawhelp I only have one tv in the house and it rarely works properly. Have to reboot every couple of days. This crap service has been ongoing for months... years actually!... so fed up with this! At this point @TELUS is my only solution.

@Shawhelp hi there, is it possible to have someone look into my upload speed. I WFH and need to make video calls on a daily basis. The last week the upload speed has been so poor causing my calls to fail. I’ve followed the docs on your site and still have had no luck.

@CTVVancouver Considering this is Vancouver, I’m not even remotely surprised. Soon my contract with #Shaw will be over and I’ll never give them my business/money again. @ShawInfo

@ShawInfo why doesn’t our tv channels not working?

@Shawhelp What’s up with the internet and cable? Got a business to run and it’s been down for 4hrs.

@Shawhelp is Shaw on Demand down? Nothing showing up on demand TV.

@TELUSsupport And @Shawhelp never answered, figures they would treat a 15-20 year customer like this... prime example of how to lose a loyal customer.

@Shawhelp No, just on @SpaceChannel and only during the program not the commercials. The feed from the station rather than their ad stream could be the issue. Copying them into this tweet so they can comment.

Tired of dealing with @TELUSsupport. Never had these issues with @Shawhelp. On hold forever but unable to leave a call back number. How can the average working professional get anything resolved with there people #poorcustomerservice #dobettertelus

@ShawInfo Been on hold waiting for a customer service agent for twenty minutes now. Calling to upgrade services, but with this wait I think I will switch to Telus.

I can't evict someone stealing everything not nailed down on my property, squatting and doing coke @govbc @BurnabyRCMP yet shaw can ping me $180 for disconnect my internet as I'm forced out @ShawInfo

@ShawInfo Or if we’re using an iPhone (as in this video) you can actually just clear the tame cache without powering down. Hold power button until swipe to power off, and then hold home button

@Shawhelp well I can't direct message you as you need to follow me so I can do that. No your live chat was MUCH better. Canned responses are a joke and I don't have time to play games with my service provider. I can't get to live chat from your robot

@Shawhelp internet sucks cant load a 360p video..

@Shawhelp shot you guys a DM, internet is so slow it won’t load anything on the phone or even with a Ethernet connect PS4

@Shawhelp We have good WiFi connectivity via our router/access points already. That’s not the issue. We need more speed/bandwidth coming into the router so more than 1 person can use the Internet at a time.

@ShawInfo Would like to know if possible to switch to Bluesky TV Internet 300 + Med. TV package what would the cost be. How many tv's does this cover. My account number is 029 1545 1402. Our main gateway is not working properly and tech said it was an old model.

@Shawhelp I tried the online chat - it’s not a real person and didn’t help.

@shawhelp Hello Shaw my Account which is under the name Christine Nicholls in Chemainus BC is being throttled. Torrent traffic is being shaped. Also my cable modem is constantly going offline. It is being taken offline by the Network management team in Calgary Alberta.Please stop