Is Shaw having an outage in Maple Ridge, British Columbia?

Pleased that @Shawhelp services have been restored to normal this morning after the @bchydro power outage in #SurreyBC #Newton yesterday evening.

@ShawInfo fix ya damn internet thanks

@Shawhelp Thanks. Internet is virtually down and cable is on but signal cuts out every 30 seconds, changing channels on its own like the ghost of my old Aunt Alice is torturing me.

@Shawhelp My wifi is off sending this tweet because it is slow. I’m asking telus how there optik cable install is going because all we can get for tv and Internet is Shaw. We’ve had nothing but troubles w/ wifi, cable and billing.

@Shawhelp wifi down it will not let me login

Internet service is out in our area. Not a great thing when working from home. 😳 @Shawhelp

@shawhelp +1 Location Abbotsford Lots of buffering Slow wifi

@Shawhelp I am facing intermittent connectivity issues again. I have sent you DM with the info, pls advise ASAP!

@ShawInfo your service is horrible

@Shawhelp hi we are having issues with one of our shaw boxes - says we are not subscribed (to any channel)

@Shawhelp Success! The unplug the box (PVR) and have it reboot worked. I had lost a/v while watching a pre-recorded program. The TV is new so the problem had to be either Shaw signal or the box. I am very glad it was a simple fix. Thank you for the link.

@Shawhelp Seems like this plus constant internet issues from your service...

@Shawhelp they are getting slow in replies , sent a DM still waiting

Hey @Shawhelp fix your issues with whatever is going on. Can’t watch anything on demand and some of my recordings have been deleted. Yeah I will be going to @Comwave or @Novusnow if you want to screw off your customers

@Shawhelp The issue is not with Shaw but your subsidiary @freedomsupport which keeps on billing me and my wife every month for services we don't use!

Not what we expect from a #Shaw company fix or sell it @ShawInfo

@Shawhelp I’m having issues with tv and internet signal all day , stalls briefly and missing channels

Good thing I am at home with a handsfree option, after being directed by #Shaw to call them after an online conversation, been on hold, and call back for over 3 hours...great customer service! @Shawhelp @ShawInfo

@Shawhelp your live chat never works ... pls have someone call me asap... whatever he told me to do I can’t access my Pvr, guide or setting

@Shawhelp I am very frustrated.. I am having tv reception issues was on the line with pj and the phone cut It took over an hour to call back

@Shawhelp I went through that last night, these are the speeds I’m getting sitting right in front of the modem. I, just had it installed yesterday so it shouldn’t have needed the reset. (The reset got my just enough more speed to get onto the router login and change the name of the 5g)

@Shawhelp I’ve feel like I’ve been nothing but a very good customer to Shaw, but for what we are paying for is absurd.

@Shawhelp I’ve had to DM/call/live chat about wifi/cable/billing issues. I’m sorry but I’m done. If I get anymore terrible service, I’ll stop paying and leave the gear outside for one of your agents to come by and pick it up.

@Shawhelp p.s. your cable package is horrid as well. Overpaying for just a handful of channels. Two thumbs way down.

@Shawhelp no internet in South Surrey. Unplugged my Arris and got hung up in upstream registration (flashing green). Is it me or a system problem? Been spotty all night.

@burkeman78 @Shawhelp That sucks

@shawhelp UFC fight is a black screen, tried unplugging the box, changing channel up and down, customer service hasn’t picked up for 20 mins

@Shawhelp I have been waiting on the chat online thing and it keeps bouncing from 27 min to 3:33 to 16:34 etc... it’s fairly infuriating. I also can’t sign in because despite Shaw emailing my bill to me, Shaw doesn’t recognize my email

@Shawhelp I have been waiting to get support since yesterday for 1 SIMPLE question. Nobody is answering to my DMs, no phone support,no email support and nobody coming on our chat support from you guys. What’s going on?????

@ShawInfo I use #TekSavvy and they use Shaw service. I recently upgraded to 75Mbps but it has never changed from the 30Mbps. It's past 48 Hours since provisioning request was issued. Do you mind checking for me what's going on?

@ShawInfo Such poor service from Shaw Chat. 45 minute waiting time if you phone instead. #poorservice#expensive

@Shawhelp hello - is anyone available to assist with a Router issue?

@Shawhelp cant believe we dont have service, cable, internet and phone at home for 5 days. Really disappointed with what’s going on. Pls check dm!

@Shawhelp do you have internet home service in Hazelton BC

@Shawhelp Fixed it myself by rebooting PVR but this happens way too often, 2 + times a week. Go away for a few days, come home to missed shows. Your unstable system / hardware/ software, or whatever makes your @ShawInfo TV product hang (requiring unplug reboot) is way past unacceptable.

@Shawhelp phone lines down in East Abbotsford. Any reported outages? Have 65+ staff needing lines working

@Shawhelp Only have one TV in the house and it rarely works properly. This crap service has been ongoing for months... years actually!... so fed up with this! At this point @TELUS is my only solution.

@Shawhelp I only have one tv in the house and it rarely works properly. Have to reboot every couple of days. This crap service has been ongoing for months... years actually!... so fed up with this! At this point @TELUS is my only solution.

@Shawhelp hi there, is it possible to have someone look into my upload speed. I WFH and need to make video calls on a daily basis. The last week the upload speed has been so poor causing my calls to fail. I’ve followed the docs on your site and still have had no luck.

@CTVVancouver Considering this is Vancouver, I’m not even remotely surprised. Soon my contract with #Shaw will be over and I’ll never give them my business/money again. @ShawInfo

@ShawInfo why doesn’t our tv channels not working?

@Shawhelp What’s up with the internet and cable? Got a business to run and it’s been down for 4hrs.

@Shawhelp is Shaw on Demand down? Nothing showing up on demand TV.

@TELUSsupport And @Shawhelp never answered, figures they would treat a 15-20 year customer like this... prime example of how to lose a loyal customer.

@Shawhelp No, just on @SpaceChannel and only during the program not the commercials. The feed from the station rather than their ad stream could be the issue. Copying them into this tweet so they can comment.

Tired of dealing with @TELUSsupport. Never had these issues with @Shawhelp. On hold forever but unable to leave a call back number. How can the average working professional get anything resolved with there people #poorcustomerservice #dobettertelus

.@Shawhelp Sportsnet Pacific is all glitchy the past couple days. Hard to watch the @BlueJays game. Please fix.

@Shawhelp internet has been spotty all day. Down now.

@Shawhelp im having problems with my upload speed can you help me out please?

@Shawhelp is your network in surrey stunning poorly? Been a new customer for 7 hours and now only some web pages load. Wired and wireless connections. Not a great start.

@Shawhelp hey not happy with your service at the moment. Had someone come out this weekend to fix my sky box and now this morning it’s not working

@Shawhelp hi, I have no internet connectivity. I have restarted my modem 3 time and still nothing. Please help

@Shawhelp Sorry, this is the case and your network team confirmed it. I guess upgrading an account in Shaw's world means closing the existing account and any associated email addresses. Will stick to Gmail. @ShawInfo

@Shawhelp No problem!

@Shawhelp Hey guys, I’ve got another total internet and cable outage in North West Calgary. This is happening far too much at this point - for someone that works from home, this is isn’t acceptable.

@Shawhelp Did all of the above but the box seems to be stuck on “PSLd” on the display for quite awhile now. Have been trying to reset and fix it for almost an hour now.

@Shawhelp hello, not sure if there are issues on shaw's end. But i rebooted the modem many times and not working. It was working and not working. Not sure what's up.

@Shawhelp I just got off DM with support and they have no records of my email account. Poof! The reply from support was less than than adequate. I recently upgraded my services, but at no time did I close my account.

@Shawhelp Issues continue with my cable box shutting off on its own and failing to reconnect. Waiting for a resolution...

@ShawDirect @WordsAloft @tcm @ShawInfo This channel is the #1 reason I have service, and you have no replacement, so I will be happy to contact Shaw for cancellation. Thank you.