Shaw Outage Report in Maple Ridge, British Columbia

@Shawhelp I appreciate the reply, but my parents aren't on Twitter. Phone support is important both because not everyone is Internet savvy, and also because Internet connectivity is often the problem your customers are trying to contact you about.

@ShawInfo moving your service is an impossible mission. I had to talk to 8 different agents, and finally they gave me another appointment. 1 month to move the services. #wfh and #studingfromhome with you is almost impossible. Your service is really bad.

@Shawhelp is there an outage in Vancouver? At a time when it's most needed your internet is v unreliable

@Shawhelp ...still finding it a annoying that we can’t even get a rough ETA window for service restoration in Surrey. Hydro’s outages always shows an updated ETA and it changes as the repairs proceed. Frustrating.

@Shawhelp @ShawInfo your customer service is embarrassing- do you not have #humans ?

@ShawInfo **** you Shaw, what ******** could you possibly be doing that requires an 8 hour service interruption on a Thursday before the clock strikes midnight?! This is bullshit!!!🖕

@Shawhelp No updates and still no service (phone, internet and tv) since 8:00 PM last night. What kind of compensation is available for customers? And no updates! Ps: safety issue as no ability to use 911 by phone!!!!

@Shawhelp We want to cancel our internet service. Can we do it online?

@Shawhelp our picture is pixelating and the wait time on the phone is 1 hour. Please help now.

@Shawhelp is there a service issue I’m Vancouver? My internet is out...

@ShawInfo Nope, I’m downtown #vancouver and my internet drops out over an old school network daily

@ShawInfo your company provides some of the worst customer service I have ever encountered from any company in any service sector. 3 weeks now and my wi-fi issues can't be fixed. Impossible to speak to anyone on the phone or get the right person to come fix the problem.

Super annoyed with @Shawhelp So bad with customer service. Just hung up on me.

@Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.

@wingsnation @ShawInfo We just moved into a new neighbourhood, #Telus never ran service into it so we are stuck with using Shaw... Today I used Shaw's call back service, they called back in 20 mins, recording said I was in "Position 1" in the queue and it still took 1 hr 15 min to speak with someone.

@Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus

@ShawInfo What on Earth is up with your phone support? My parents selected to receive a call back when an agent becomes available. The system called back immediately and put them on hold for almost an hour. They gave up.

@Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.

@ShawInfo Not in #vancouver your customer service @ShawInfo is embarrassing

@Shawhelp I’m trying to move my service and I don’t have answer from you. I booked to move for Dec 23, and still waiting. I talked to 7 different agents and no answer. Your service sucks.

@ShawInfo shaw has some of the worst never net ever

@Shawhelp we have had internet throughput / connectivity issues for at least 3 days now. We live in West End. Just called help line but auto response talks about issue in our area being worked on, so we hung up. Do you know if “area issue” has been going on for days as well?

I often only complain about companies on Twitter but I have to give credit where it's due, @ShawInfo's customer service experience has really improved in the past couple years. Combo of service people and technology working really well for them.

@Shawhelp Was upsold a new modem & Bluecurve recently. Returned old equipment. Received email stating old equipment was received. Now getting charged $100 for unreturned equipment & 20 mins later, your support person on the phone has no idea how to fix this.

@Shawhelp Good evening, can you please help me in explaining your TV packages? I have looked at the website and I do not see prices for a basic package. My mother is moving and would like a basic package, she may add some channels to it.

@Shawhelp Outage in Mill Bay, BC? Couple properties are out right now

@Shawhelp It's really a dime.question....either your known outage is a problem beyond the area it's known in...or it isn't.

@Shawhelp we have no internet service in Hidden Valley

@Shawhelp That’s disappointing. I don’t understand why Saskatoon North Industrial has so many phone and internet outages. There are a lot of businesses in that area. Is it just Shaw services that have trouble or Sasktel too?

Very impressed with @ShawInfo tonight. My remote totally quit working, I called on the weekend, and a new remote arrived in my mailbox today. I'm normally critical of Shaw, but tonight I'll give credit where credit is due. Thank you for your service. 📺