Shaw Outage Report in Maple Ridge, British Columbia

Problems in the last 24 hours in Maple Ridge, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Maple Ridge, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

• Internet (55%)
• TV (18%)
• Wi-fi (11%)
• E-mail (9%)
• Total Blackout (6%)
• Phone (2%)

Live Outage Map Near Maple Ridge, British Columbia

The most recent Shaw outage reports came from the following cities: Surrey, Coquitlam, Anmore, Pitt Meadows, Port Coquitlam, Aberdeen, Coquitlam, Maple Ridge, Langley, and Port Moody.

City	Problem Type	Report Time
Surrey	Internet	7 hours ago
Coquitlam	TV	8 hours ago
Surrey	Wi-fi	11 hours ago
Anmore	Internet	1 day ago
Surrey	Internet	1 day ago
Surrey	Internet	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Maple Ridge, British Columbia

Latest outage, problems and issue reports in Maple Ridge and nearby locations:

• 
  Chad Rissanen (@chadrissanen) reported 4 minutes ago from Surrey, British Columbia

  @Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus

• 
  Vic (@vicvirk) reported 5 minutes ago from Maple Ridge, British Columbia

  @wingsnation @ShawInfo We just moved into a new neighbourhood, #Telus never ran service into it so we are stuck with using Shaw... Today I used Shaw's call back service, they called back in 20 mins, recording said I was in "Position 1" in the queue and it still took 1 hr 15 min to speak with someone.

• 
  Roland van Kaauwen (@DaddyR69) reported 6 minutes ago from Surrey, British Columbia

  @ShawInfo At 10:30 am 01/04/21 my daughter let me know the Shaw service was down. Now it 9:40 pm and I had called for the techs to call me back, that call came at 8:30 pm. So for 70 minutes I’ve been the 1st in the queu and am still listening to you nonsense ads. 1/2

• 
  AdrianC (@Vancity_AC) reported 7 minutes ago from Coquitlam, British Columbia

  .@Shawhelp I’ve spent over 3hrs, transferred between 5 agents on chat. Called, transferred, forwarded to FREEDOM mobile (WTF?) for activation, re-dialed Shaw 5-6 times. ALL THIS TO ACTIVATE A NEW SIM. Your warehouse sent cars to wrong address.

• 
  Heist (@TheHeistMonkey) reported 12 minutes ago from Surrey, British Columbia

  @Shawhelp any service interruptions in South Surrey British Columbia? Last 30 minutes blinking green light on my router.

• 
  Greg McDonald🇨🇦 (@5150GmacSays) reported 18 minutes ago from Langley, British Columbia

  @ShawInfo **** you Shaw, what ******** could you possibly be doing that requires an 8 hour service interruption on a Thursday before the clock strikes midnight?! This is bullshit!!!🖕

• 
  Travis Hill (@triple_aardvark) reported 21 minutes ago from Surrey, British Columbia

  @Shawhelp I appreciate the reply, but my parents aren't on Twitter. Phone support is important both because not everyone is Internet savvy, and also because Internet connectivity is often the problem your customers are trying to contact you about.

• 
  Fabricio Mengo (@fmengo) reported 23 minutes ago from Maple Ridge, British Columbia

  @ShawInfo moving your service is an impossible mission. I had to talk to 8 different agents, and finally they gave me another appointment. 1 month to move the services. #wfh and #studingfromhome with you is almost impossible. Your service is really bad.

• 
  Travis Hill (@triple_aardvark) reported 27 minutes ago from Surrey, British Columbia

  @ShawInfo What on Earth is up with your phone support? My parents selected to receive a call back when an agent becomes available. The system called back immediately and put them on hold for almost an hour. They gave up.

• 
  Steve Tripp (@StevenCTripp) reported 31 minutes ago from Surrey, British Columbia

  @Shawhelp ...still finding it a annoying that we can’t even get a rough ETA window for service restoration in Surrey. Hydro’s outages always shows an updated ETA and it changes as the repairs proceed. Frustrating.

• 
  Stephen Fung (@stephenfung) reported 32 minutes ago from Coquitlam, British Columbia

  Hey @TELUSsupport . Just got #PureFibre. My @Shawhelp modem is at the curb. One problem. I can see another account in my profile. I can stop their WiFi & reboot their modem. Fun. Can someone reach out? Tried calling now but apparently not 9PM close as stated. Thx.

• 
  Fabricio Mengo (@fmengo) reported 33 minutes ago from Maple Ridge, British Columbia

  @Shawhelp I’m trying to move my service and I don’t have answer from you. I booked to move for Dec 23, and still waiting. I talked to 7 different agents and no answer. Your service sucks.

• 
  Stephen Fung (@stephenfung) reported 36 minutes ago from Coquitlam, British Columbia

  @angelastamour @TELUSsupport @Shawhelp Looks like it's being handled. They are escalating because it seems like quite the technical issue. Fun times! 🤓

• 
  Doug Corbett (@corbettdoug) reported 43 minutes ago from Port Coquitlam, British Columbia

  @Shawhelp can someone please call me as a truck just knocked a cable down in front of my house. 3970 cedar drive Poco. 6947628993. Doug

• 
  Vic (@vicvirk) reported 44 minutes ago from Maple Ridge, British Columbia

  @ShawInfo your company provides some of the worst customer service I have ever encountered from any company in any service sector. 3 weeks now and my wi-fi issues can't be fixed. Impossible to speak to anyone on the phone or get the right person to come fix the problem.

• 
  amu (@Amu3188) reported 45 minutes ago from Surrey, British Columbia

  @Shawhelp We want to cancel our internet service. Can we do it online?

• 
  Rosario (@DekeyPetey40) reported 45 minutes ago from Port Coquitlam, British Columbia

  Hey @Shawhelp is internet down in poco?

• 
  Roland van Kaauwen (@DaddyR69) reported 48 minutes ago from Surrey, British Columbia

  @ShawInfo. I get there’s a problem but this is ridiculous. I never had problems like this when I was a Telus client. Someone PLEASE ADVISE what the hell is going on and when my cable and internet is coming back up !?!?! 2/2

• 
  Roland van Kaauwen (@DaddyR69) reported 51 minutes ago from Surrey, British Columbia

  @ShawInfo. 24/7 customer support, my *** !!! I’ve been 1st in the queu for almost 2 hours now. Did your people go home and leave me on hold ?!?!? 😡

• 
  Ben (@bguanzon) reported 53 minutes ago from Surrey, British Columbia

  @Shawhelp No updates and still no service (phone, internet and tv) since 8:00 PM last night. What kind of compensation is available for customers? And no updates! Ps: safety issue as no ability to use 911 by phone!!!!

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Arthur Saraiva (@_lancelost) reported 5 minutes ago

  @Shawhelp Internet is down here for 10-15 min now. South Winnipeg

• 
  Cindy (@cindylouywg) reported 5 minutes ago

  @Shawhelp Thanks! My husband is now actually chatting online with tech support 🤞🏻Fingers crossed.

• 
  cooperashley h (@heiashleyy) reported 7 minutes ago

  @Shawhelp apparently there’s an outage in Coquitlam? There’s a message on my Shaw account but nothing online about it

• 
  T-Zen (@TTiessen) reported 7 minutes ago

  @Shawhelp internet outage in our whole building here in Bankview Calgary. Any idea when it will be resolved?? I’ve a paper to research and write 🥺

• 
  HomelessCalgary (@HomelessCalgary) reported 10 minutes ago

  @Shawhelp Hey, never mind. It seems to have returned. Thx

• 
  Trick or Scott!🎃👻🇺🇦💙🧡🏒 (@scottthomson68) reported 15 minutes ago

  SOS!!! Save our Broncos game @ShawInfo Fix sunday ticket!!!

• 
  Vanessa (@Noosiekins) reported 16 minutes ago

  @Shawhelp hey is there a known issue where tv gets stuck.. and then picks up a good few min later? I have PVR shows where there are random mins of the show missing. I notice it happens while watching tv live too. It would freeze for a few mins before it skips to live again.

• 
  Afsar (@The_Afsar) reported 18 minutes ago

  @Shawhelp Gregory S79F put me on hold for 15 minutes. Did not even say Hi. And disconnected me. I want to cancel the subscription and return your modem. What's the procedure?

• 
  leftycarol (@BlueBfan) reported 21 minutes ago

  @MWery @ShawInfo It's horrid!!!!

• 
  Nathan West (@NathanLW) reported 22 minutes ago

  @Shawhelp the guide for my blue curve is very sluggish when scrolling through channels. I’ve rebooted the system but still same issue