Shaw Outage in Coquitlam, British Columbia

Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.

. @VMediaTV my service was disconnected 18days before actual date.I’ve been internetless for 24+ hours.Response is it’s in @ShawHelp hands now. I’m stuck trying to work during hard times and can’t. Poor service and would not recommend either isp.

@stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.

Great. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.

Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet

@Shawhelp For the records, day 1 no cable or Internet service from Shaw. #worsecustomerservice #badcablecompany

I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.

@Shawhelp I delete my account number in the tweet thank you to warn me. I send a direct message. I hope my issue will be resolve soon.

I will not delete this message until my problem resolves. @Shawhelp

@Shawhelp this Bluecurve PVR is crap. Trying to rewind or fast forward recorded shows is near impossible. It freezes & jumps forward erratically, plus the dropping of sound while watching recordings I messaged you about a few days ago is still happening. Please fix this!

There’s nothing like watching a really intense scene in a movie and getting the notification that your bandwidth isn’t enough or you’re having connectivity issues @Shawhelp, every night this week. I’ve had uninterrupted service for over 10 years and now this.

@Shawhelp Just the one box and it's wireless (Bluecurve). The problem only arises on recordings, not with real-time broadcasts.

@Shawhelp Nope, ever since I upgraded my service that's all been fine.

@Shawhelp my cable does not run properly , freezes and I have no sound. I have tried to unplug and restart to no effect . Please help

@LexLee91 @Shawhelp Seconding this. Same lack of service from my house in new west as well

@IanSeggie @Shawhelp I have the same package and no issues weird

@IanSeggie @Shawhelp I have 3 apple devices and have Shaw and no problems

@Shawhelp I stand corrected, I have your Internet 300 service 🙈 Will do.

@Shawhelp worst telephone support. You guys take more than an hour to talk. Don’t pretend you are overbusy.

@glovesaveluongo @Shawhelp WOW @Shawhelp help the guy out

I travel around the world for professional reasons and it pains me to say that the Lower Mainland of BC has one of the worst internet networks I’ve used (it’s a little better than Nigeria). Blind spots, slooooow connection, interruptions, expensive. @Shawhelp #competitionneeded

@Shawhelp I am getting nobody to respond to my chat help request. Trying to reboot my TV all day in Vancouver. Please lend a hand!

Update: @ShawInfo also confirmed they can't help me. But they’ll get back to me.... *sigh* don't sign a contract with SHAW

Word to the wise- don’t use @ShawInfo - they added charges to my bill and I’ve been bounced from messenger, phone and now “email” customer service reps each time I’m told “sorry I’m not able to help me”. Careful - don’t sign a contract. #shady

@Shawhelp Picked up my Blue Curve self install kit today... everything’s ready to go, guide states that I need to contact you to finalize since I have existing service.

@Shawhelp is there an outage in East Van

@ShawInfo my sweet neighbour is trying to cancel her deceased father’s service with you and she’s been having such a hard time. Please help!!!! #pleasehelp

@Shawhelp my sweet neighbour is trying to cancel her deceased father’s service with you and she’s been having such a hard time. Please help!!!! #pleasehelp

@Shawhelp my sweet sweet kind neighbour has been trying for two days to contact the right people to cancel her deceased father and she has been getting the run around. Please help!!!

@Shawhelp lol stand corrected, as have your internet 300 Service.

@Shawhelp Please fix it soon.

@Shawhelp Cable and Internet has been down since Monday here in Nee West.👿🤬

@Shawhelp - been trying to connect to your customer care for the last 2 hours... no luck !!

Tune in on the multi billion dollar @Shawhelp cable network and watch the biggest sports league in North America, and two of it biggest storied franchises as they kick off their season. Available only in ultra low definition. #HDhelp

@Shawhelp Hey guys! Last min date due to waiting on others' sched, I need my services switched from my apt to a different one in this building on Sunday. I can carry down the hall & hook up, just need you to make the change. Website won't let me log into my account though. Help!

@Shawhelp Your CSR Robert V45Y, is providing a fairly disappointing customer experience. I feel like I am being lied to, and he is lowering my opinion of your company’s ability to provide me the service that I want.

I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.

Amazing game. Regrettably due to a horrible @ShawInfo feed, we missed much of the #WeTheNorth frenzy as we had to watch an American channel. But wow @Raptors WELL DONE! #RaptorsIn6

@Shawhelp I was told that service would delay my cancellation and be charged for the service up until the equipment was received.

@Brian_Bancroft @ShawInfo Shaw is pretty solid on customer service. We’re pretty spoiled out here on the west coast.

@GraemeFreeman @ShawInfo You would not trust an ISP with your home network so it's not like that's too much of a concern. I cannot imagine ever operating my home network via an ISP's Modem's router features.

@ShawInfo There's a reason behind the generic design of a thin rectangle in electronics. It's to allow the heat to spread and disappait. This unit is not designed as such so no wonder it sucks at regulating it's internal temperature.

@Shawhelp My wifi is off sending this tweet because it is slow. I’m asking telus how there optik cable install is going because all we can get for tv and Internet is Shaw. We’ve had nothing but troubles w/ wifi, cable and billing.

@Shawhelp wifi down it will not let me login

Internet service is out in our area. Not a great thing when working from home. 😳 @Shawhelp

@Shawhelp Many problems with television reception . All day.

@Shawhelp I am facing intermittent connectivity issues again. I have sent you DM with the info, pls advise ASAP!

@ShawInfo your service is horrible

@Shawhelp hi we are having issues with one of our shaw boxes - says we are not subscribed (to any channel)

@Shawhelp we waited on hold for 1:45 minutes then your system took our number for call back. Then you called back and left us on hold for 35 minutes now. WTF!

@Shawhelp You technical support’s solutions was “Just hang up and call back and maybe someone else can help”…I told him we had been on hold over 30 minutes to speak to him and he should know how to answer this and if not transfer my call to someone that could answer, or a manager…

@Shawhelp I’ll send you the customer info by DM shortly, she’s not happy at all especially after she went and got new boxes and is paying rental fees, I had to pull out the new one I put it and put back the old one because it had no RF output to accommodate a room that only had coax.

@Shawhelp I mentioned the level of support as he seemed like he knew nothing about your receivers and he should if he’s answering the phone, he also should NOT refused to let me speak to the manager or let my client speak to the manager, he told us “The manager won’t speak with you”

@Shawhelp The this same tech told me their was no higher level or support and if I didn’t like it to call back, after we waited 45 minutes. Also would not connect me to a manager which is ridiculous and my customer is asking if she should just cancel everything and return receivers. PT2

@Shawhelp you really need to properly train your tech support if you intend to call them tech support. Had a interesting conversation with you tech who had no idea what RF was, no idea at all what an RF output was and he claimed he was level 2 support. PT1

Day #20 without internet... Using my neighbour’s WiFi in my kitchen is the only place I get a signal. I can’t handle being in the kitchen a minute longer by the end of the day... Might opt for Skip tonight😩 @YourAlberta @Shawhelp #ajobwithoutinternet #tough #essentialservice

Hi @Shawhelp I’ve been receiving poor customer service by chat for over an hour. I’ve DM’d you guys here for some help for an issue that’s been going on for 6 months with no solution. Please help me out.

Hi @Shawhelp I’ve been receiving terrible customer service by chat for over an hour. I’ve DM’d you guys for some help for an issue that’s been going on for 6 months with no solution. Please help me out.

@Shawhelp Hi there we’re currently experiencing what I think is an outage. The green @ symbol on our modem isn’t lit up after a couple reboots. Just sent you a DM

Hi @shawhelp Are there internet problems in #yyc Having lots of problems with failures to connect and slow internet.