Shaw Outage Report in Coquitlam, British Columbia

@wingsnation @ShawInfo We just moved into a new neighbourhood, #Telus never ran service into it so we are stuck with using Shaw... Today I used Shaw's call back service, they called back in 20 mins, recording said I was in "Position 1" in the queue and it still took 1 hr 15 min to speak with someone.

@Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.

Hey @Shawhelp is internet down in poco?

Super annoyed with @Shawhelp So bad with customer service. Just hung up on me.

@Shawhelp hi i wonder i always has problem with my bills

@ShawInfo Not in #vancouver your customer service @ShawInfo is embarrassing

@Shawhelp I'm spoken to your tech support many many time and they can't help me. Your custom service will not help. Maybe time to speak to @TELUSsupport or @Bell_Support would help me on a New Client Account! #shaw

Hey @TELUSsupport . Just got #PureFibre. My @Shawhelp modem is at the curb. One problem. I can see another account in my profile. I can stop their WiFi & reboot their modem. Fun. Can someone reach out? Tried calling now but apparently not 9PM close as stated. Thx.

@angelastamour @TELUSsupport @Shawhelp Looks like it's being handled. They are escalating because it seems like quite the technical issue. Fun times! 🤓

@Shawhelp your whole guide system is down. Nothing but channel labels. No program time listings at all.

@Shawhelp is there an outage in Vancouver? At a time when it's most needed your internet is v unreliable

@Shawhelp can someone please call me as a truck just knocked a cable down in front of my house. 3970 cedar drive Poco. 6947628993. Doug

@ShawInfo your company provides some of the worst customer service I have ever encountered from any company in any service sector. 3 weeks now and my wi-fi issues can't be fixed. Impossible to speak to anyone on the phone or get the right person to come fix the problem.

@jackhayter @Shawhelp Just spoke to someone at support, they said that we have an outage in the area. I also live in the West End.

@Shawhelp @ShawInfo your customer service is embarrassing- do you not have #humans ?

@adymitruk @Shawhelp cable technology is limited they can't provide symmetrical speed and shaw is the worst provider price/bandwidth wise in Canada.

@Shawhelp @lostinvention I seem to be having issues in Vancouver. About 50% of websites don’t load.

Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡

@Shawhelp I’m having an issue with sound. It drops off for a second or 2 intermittently. Does not occur when watching streaming services as I type this it has happened twice in 30 seconds. Any idea? Yes just happened 2 more times. :(

@Shawhelp our picture is pixelating and the wait time on the phone is 1 hour. Please help now.

@nekaishi @ShawInfo @Shawhelp Can you go to anyone else? Sometimes threatening to leave gets them to finally fix their act.

@Shawhelp Is there an outage in the Lower Mainland

@Shawhelp its back now it was just a huge pain in the butt when the show was interrupted for like 10 minutes for a stupid infomercial. not sure who screwed that up but...someone did.

@GlobalTV @GlobalTV_PR @Shawhelp wow what's up with the reception tonight? First the Global/CBS is interrupted for like 10 minutes of FBI by some stupid informercial and then on the actual Global channel it's no sound? lame.

@GamerTravelling @ShawInfo @Shawhelp I talked with Shawhelp in DM's and they did something, not sure what, but they did something and it became more or less manageable. Seems to be coming back though so I'ma just leave this laundry out again and keep collecting ****. May send a Demand Letter honestly.

@Shawhelp I just got a message that there's a service outage in my area!

Hey @ShawInfo your service has sucked the last couple of days in the Clareview area. It keeps dropping out. Router says all is fine but no Internet. Which is really a piss off at night when I'm stuck up sleepless. And during the day when my wife is trying to earn a living. Fix it

@Shawhelp The number for small bus tech support is disconnected/not in service now but I can’t find another online, can you give me one to call so I can speak to someone? Thx.

Amazingly disappointed with @ShawInfo who, apparently, seem to think it's fine to screw with @TekSavvyNetwork and their customers by demanding a laundry list of diagnostic tests to check a fault, despite the fact the fault was previously checked and never resolved.

@TELUS @ShawInfo @Rogers They downgraded in some cases because nonflex optics shatters, optics flex needed secondary system to preventline flow of light issues or magnetics wave tampering or optiofluiducs cymatic tampering. Mixed systems aremore secure and can stay fast.