Shaw Outage Report in Prospect Lake, British Columbia
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The latest reports from users having issues in Prospect Lake come from postal codes V9B.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Prospect Lake, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Prospect Lake and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (63%)
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TV (14%)
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Wi-fi (10%)
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Total Blackout (6%)
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E-mail (6%)
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Phone (1%)
Live Outage Map Near Prospect Lake, British Columbia
The most recent Shaw outage reports came from the following cities: Prospect Lake, Cobble Hill, Victoria, Sidney, Langford, Saanichton and Shawnigan Lake.
| City | Problem Type | Report Time |
|---|---|---|
 Prospect Lake |
Internet | |
| Cobble Hill |
||
| Victoria |
Internet | |
| Victoria |
||
| Victoria |
||
| Sidney |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Prospect Lake, British Columbia
Latest outage, problems and issue reports in Prospect Lake and nearby locations:
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Jody Klassen
(@bellasugarsega) reported
from
Langford, British Columbia
I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.
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E C O L O F T Y your #1 green insulation solution
(@Ecolofty) reported
from
Central Saanich, British Columbia
@ShawInfo Hi there, I’m hoping somebody from your billing department can get a hold of me ASAP. We are contacting you on behalf of my elderly parents who have spent at least the last 6 months on Shaw Internet w/ literally no coverage in their house. We need a resolution today🙏
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Steve
(@swonder77) reported
from
North Saanich, British Columbia
@Shawhelp on demand not working for a few days now , but you managed to send me my bill. Good luck collecting my payment. 🤬
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Ty_soup
(@tysoup) reported
from
Saanich, British Columbia
@Shawhelp your store front services in Victoria are incredibly terrible!! I sat in the phone all night with you guys trying to get my cable box fixed. You said go to the store front a new box will be ready for pickup.. I’m now wait an HOUR in this store to switch the box!
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Delroy Dyer 🇻🇨🇨🇦
(@DelroyDyer89) reported
from
Victoria, British Columbia
One thing we can't lose in the @Rogers @ShawInfo buyout is the excellent customer service at @freedomsupport. So much better than the rest.
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patrickseward
(@PatrickSeward) reported
from
Saanich, British Columbia
@Shawhelp Well, #shawcable changed their plans, now all customers get the same great prices, or so they say. Not only do I feel cheated as a 20+ year customer when new ones got the best prices, now I get the privledge of paying more money, not less. Supervisor please!
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Cindy Andrie 🏳️🌈
(@candrie) reported
from
Saanich, British Columbia
Anyone else in #yyj internet going up and down in this heat. Specifically with @Shawhelp ?
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Mike Richter
(@mrichter37) reported
from
Mill Bay, British Columbia
@Shawhelp the tech came today and gave me a new modem. The password they gave me isn’t working!! Help!!
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Erin Frances Fisher
(@wrongasparagus) reported
from
Victoria, British Columbia
Hello @Shawhelp the internet is down again! From your site it doesn't look like a scheduled outage
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Mike Richter
(@mrichter37) reported
from
Mill Bay, British Columbia
@Shawhelp unfortunate mistake happened tonight and I couldn’t make my appointment with your tech, he proceeded to call me and lecture me about how they don’t get paid to wait. Great service!! Because we all get paid to wait around when they don’t show up when they’re supposed to
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Steve
(@swonder77) reported
from
Sidney, British Columbia
@Shawhelp 2 weeks now without Shaw open at our usual location . Sent 2 DM’s. Lousy service. So tried of using my data. 🤬
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Daisy Gal
(@Dadadaisygal) reported
from
Victoria, British Columbia
@Shawhelp is there an outage in Victoria currently? If so how long till it’s back up?
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Lisa Anderson🇨🇦🏳️🌈
(@deaftravel) reported
from
Saanich, British Columbia
@Shawhelp what’s up w Shaw internet in Cadboro Bay? Internet is down.
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Ian Foss
(@IanGFoss) reported
from
Sidney, British Columbia
Hey @Shawhelp is there an outage in Sidney? I am having trouble getting back online after the power outage…
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Mike Richter
(@mrichter37) reported
from
Mill Bay, British Columbia
@Shawhelp hello. Having problems signing into email. Changed my password through myshaw, and now iPhone is saying incorrect password, when I enter the new updated password
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H. Neal Cropper
(@RealNealDeal) reported
from
Metchosin, British Columbia
It's clear to me after three days of terrible service that @ShawInfo is no longer a capable service provider. I live in a capital city and their services are unreliable and frustrating. Sadly I'm on contract with this bad corporate player who cares not about their customers. #yyj
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ConnorEdwards.eth
(@connoredwards) reported
from
Victoria, British Columbia
Hey @ShawHelp, when will Outage # INC0996046 be resolved? I need to do some work here…
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Laurel McIntyre
(@laurelcmc) reported
from
Sidney, British Columbia
@Shawhelp Trying day for my neighbors & business folks on the Saanich Peninsula. I was 12 minutes on hold to report this major outage - not good. However it was resolved within 10 minutes of reporting. Good.
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Jenn Tranmer
(@vicmomdoc) reported
from
Langford, British Columbia
@antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.
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Chris
(@hainzy26) reported
from
Saanich, British Columbia
@Shawhelp Bluecurve appears to be down in a few places around town. What happened?
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Cody Scheibs
(@codyscheibs) reported
@Shawhelp hi my internet seems to be down and I will need it for work Monday. Are there any known outages in Calgary?
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Max Morin
(@Yarbo) reported
@Shawhelp Forcing me to have to contact support each month to add the visual voicemail addon for my shaw mobile plan is the stupidest thing I've ever been told by any company ever. LOL. I should just be able to ask for it, and it stays on my account until I ask to turn it off.
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Jean-François Mezei
(@jfmezei) reported
@mobutils @CRTCeng @ShawInfo Also, HSA in Bell terminology refers to ethernet connectivity (PVC) without PPPoE. This was more common originally but pricing made the service moot. In Telus territory, both PPPoE and “HSA” are available on more equitable terms but ISPs tend to choose PPPoE as easier 2 integrate
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Richard Dennis
(@RichardDennis1) reported
@Shawhelp hello, are there any current outages in Campbell River? The internet has not worked all day, wondering if there is an issue with Shaw or if it’s something at the house.
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TEAM4NOT
(@Strykology) reported
@Shawhelp Wondering why Shaw mobile doesn't have the ability to change my sim card for me. i got a new card and no one at customer support has the "ability" to change my card. what the @$#% is going on over there
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James Pike 🇨🇦
(@mobutils) reported
@jfmezei @CRTCeng After rereading the thread… I don’t think it needs modification given that I did present this was in the context of @shawInfo, my last my provider. However, It may have been more correct to say I have been following the WHSA rates issue, in the first post.
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HelsOnWheels
(@OnHels) reported
@Shawhelp @dakotaboybrian @staceykate1973 I dumped you cause my contract was finishing n you told me 2week later what I had after the contract was going up 80$ 2 weeks lately you brought it down 15$, the last week of my contract same price but 2days before the end of contract WE WILL LEAVE IT TO WHAT YOURE PAYING NOW! 🖕
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Yilin **** (she/they) #LiteraryJianghu
(@yilinwriter) reported
@a_h_reaume @ShawInfo Yeah could be. I also suspect my landlady is choosing like the cheapest plan or something because my internet has been quite unstable and slow for a while. (Add that to the long list of problems lol)
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Jean-François Mezei
(@jfmezei) reported
@mobutils @CRTCeng @ShawInfo The DHCP part is important because the ISP has to give the cableco large chunks of IPs that are managed by the cableco, split into blocks for each CMTS with routing tables, and DHCP programmed to give an ISP customer an IP that belongs to ISP *and* routed to that CMTS.
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Steven Fiddler
(@sfiddler007) reported
@Shawhelp Is there maintenance or a widespread issue going on with the internet in the Hamptons neighbourhood of Edmonton?