Shaw outages and service status in Lévis, Quebec

Problems in the last 24 hours in Lévis, Quebec

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Lévis, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  bc_2027 (@bc_2025_vision) reported 4 minutes ago

  @Shawhelp We really need wait times & callback from Rogers with Shaw support. We had this for > 10 years before it was stopped. Now TELUS has these services and Rogers with Shaw does not. @Rogers Customer service should not be a hardship on hold … no clue whether we will wait hours😟

• 
  Heldy (@HeldyCarvalho) reported 8 minutes ago

  Hello, @Shawhelp @Rogers - have been trying to get through to customer service for several days now. Can be in chat for several hours and all it says is “We are currently experiencing a delayed response. Please wait.” The customer service has tanked. Together with Shaw?

• 
  Jonathan Mason (@masonstcc) reported 8 minutes ago

  My @Shawhelp @RogersHelps cable boxes are not working. I don't think the internet is consistent either. Ever since the forced 'upgrade' from Shaw to Rogers hardware. I need a service tech on site to fix this problem. Loyal customer for over 20 years.

• 
  Madelinenerdfighter from the @IamMADELINEpod (@Madelinenerd) reported 9 minutes ago

  @Shawhelp I'm on hold with tech support as my internet is down. Do you have lower mainland outages?

• 
  Heldy (@HeldyCarvalho) reported 10 minutes ago

  @Shawhelp @Rogers @RogersHelps I have been with Shaw 10+ years. They used to use automatic card updating services that update expiry dates automatically. Rogers does not use that. Does not notify users. Just charges them $70. At least tell users that service is removed.

• 
  Ziad 😷 Fazel 🇨🇦🇺🇦💉 (@ZiadFazel) reported 10 minutes ago

  Dealing with @Shawhelp @Rogers even when all you did is cancel your longtime Shaw service.. But they keep billing you and hitting you with late charges and threatening cancellation… …when you have already cancelled and sent back modem & tv box, proven by courier waybill.

• 
  ️Mike Fricker 🇨🇦 Christian Priest AuDHD CPTSD☯🖖 (@M_S_Fricker) reported 13 minutes ago

  @ShawInfo @Rogers Things got worse. Especially your customer service.

• 
  TC-VAN (@RageGeist) reported 15 minutes ago

  @Shawhelp I'm now on day 3 without internet. I contacted support and they gave me case number CCS000011835796. Please have a manager contact me with a resolution timeline. This is atrocious service and I'll be cancelling as soon as I'm able

• 
  Lindsay I.R Wiebe (@LindsayWiebeRD) reported 15 minutes ago

  @Shawhelp Because it’s a loud modem from the start/ in general. The worst modem I’ve ever had. I honestly miss our old modem.

• 
  Alex Deggs (@Alex_Deggs) reported 18 minutes ago

  @Shawhelp I can no longer access the Xfinity app to view my security cameras ever since this single sign on update. I have tried different devices and it’s the same. It keeps taking me back to the sign in page after entering my credentials. Please help asap