Telus Outage in Coquitlam, British Columbia

@maxfawcett You haven’t lived until you’ve had to deal with Telus customer service. A vacation in hell would be more pleasant than dealing with the abomination that is @Telus

@hurrrdurrr @juliekrobe I mean, Copeman still exists, though owned by Telus now so not entirely. Also, you know full well the Canadian health care system would treat her and presumably she’s got travel insurance.

@TELUSsupport I have sent you a DM about my ongoing internet connection dropping issues with Telus internet with my case details, kindly respond to my DM, thanks.

@CALCocoReads You should still have 911 access... phones are designed to hop on to any network it can pick up to place an emergency call, even if you have no SIM card... just means that Rogers/Fido customers would hop in to Telus/Bell to make the call.

@kboyd05 Good luck. Took 1.5 hrs to deal with @TELUS yesterday to deal with an over billing issue. On any given day, Telus is possibly the worst company in Canada to deal with. Bureaucratic, unresponsive, inept, and that’s just the start.

Next stage of working with @Telus: 1) phone call, told to go to store 2) store says they can't help me but they can sell be a SIM card, call this number 3) called that number, told they can only fill out a form for things to be activated in 5 days, my SIM is useless

@steeletalk I found out via media...I am so very upset as we have been asking to be included and “radio silence” and then “boom” media drops this important info? We don’t have unlimited staffing and people like @TELUS to help us man the phones...why no notice to supposed front liners ! Sigh

I’m just far too exhausted. I’ve exhausted every option other than going to Er st Paul’s And it’s just blah The doctor on Telus health app felt all bad last night

I get that there's a new version of the Pik TV app for Android and you are excited for the to update, @TELUS. But unless it's absolutely necessary, forcing me to upgrade or quit when I launch the app is the worst experience!

@CBCStephenQuinn just last week I had another awful call with @TELUS over the the 50% hike in my monthly home services bill. Loyalty discounts just don’t exist in the #telecom sector and they REALLY should.

@keithbaldrey Good for @Telus to remedy the issue with the call centres and finding ppl to man the phones. Just curious why Telus can’t respond to actual customer concerns that quickly & remedy issues that arise. Funny how that works.

@PaulDoroshenko Except @Telus is far from an expert at much of anything. Their reputation is horrid at most everything. Even their own employees acknowledge how bad they are.

@keithbaldrey If youve ever had to deal with @Telus you’d know this fiasco is par for the course. On a good day Telus is in a tight battle for one of the worst customer service, unresponsive, bureaucratic co’s in the country, on a bad day you get what happened.

@Bzubyk @TELUS If you’ve ever had an issue with this horrid Telcom, you’d understand how bureaucratic & truly Inept they actually are. This isn’t really all that surprising when you team an inept co with an obviously feckless bureaucracy

@casper5803 @richardzussman @TELUS where are they getting these agents so quickly? Great if they actually can, however, the reality remains where are they getting them & why werent they deployed yesterday when it became obvious their ineptitude was creating huge issues?

@Bzubyk We all know it’s drivel damage control written by a PR hack. What it didn’t say was how they were going to remedy to situation. Probably because that cost $ & everyone knows @Telus is loathe to spend $ on much but virtue signalling PR campaigns.

@RobShaw_BC @VaughnPalmer @TELUS So these call center agents are Telus employees? Adding agents to answer over a million calls is not going to solve the problem. A supplementary online system would have helped.

@richardzussman @TELUS couldn’t organize its way out of one car parade. A truly horrid company. It’s no wonder this clown show was a failure. The govt should’ve known how bad Telus was before allowing them to undertake the task. It’s no wonder it failed. Relying on Telus is abysmal organization

@FlossYourTooth Wtf what’s this on Telus?

@telus our internet speed has been operating like it’s 1998. You have put us 23 years into the past. We have called your disgraceful support 4 times and have waited on hold for close to 5 hours only to receive support from humans with no solution. When are you going to fix it?

She said "I swear Im super happy to have her here with me but I can see Im not blind. I nampak yg dia tak happy. Asyik nk marah..we did talk, but she denied it." so guys.. I guess. Be honest with your love one. Communicate secara jelas & telus. Oh my poor lil sis. Hm.

@TELUSsupport Tried to reach out to @telus, but I guess they prefer to hide if there is trouble.

@TELUSsupport @telus reached out many times to @telus, never no answer

@moodyangela Are you able to switch to Shaw? I had the same issues with Telus - couldn’t stream Netflix, wifi would cut out.

Half Vaxed! Do I need the second shot to get expanded 5G service? Which provider is it through? I hope it’s not Telus! #yyc

Are Telus towers down right now because I just completely lost service

@TELUSsupport wish we had more alternative solutions for internet companies. Telus internet sucks ***, I’m sick and tired of having to reboot modem. We do everything they ask, good for a week and starts having ****** connection. 🤬🤬🤬🤬🤬🤬

It would be like Rogers or Telus telling you that you have 5GB of data on your mobile phone plan this month, but that if you use only 4.5GB then your maximum next month is 4.5GB. There’s no way to increase it again once it goes down.

@TELUSsupport 1/2 Both even tho they have 2 separate account owners. I’ve tried everything recommended to fix the wifi connection for all my devices (3). Modem lights are both green and my Telus wifi app says everything is connected, enabled, not paused or disconnected etc. My iPhone 11 keeps

@EliseVelaz9 There was the “tired of paying telus hundreds” and “larger faster train travel network” and “ could afford a house” and “ 70c for a loaf of bread” thats been a huge perk. But the not fear of dying in traffic: huge.