Telus outages and service status in Norgate, British Columbia

Problems in the last 24 hours in Norgate, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Norgate, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Norgate, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Richmond, North Vancouver, Burnaby, and New Westminster.

City	Problem Type	Report Time
Vancouver	Internet	7 hours ago
Richmond	Internet	12 hours ago
Vancouver	Internet	12 hours ago
Vancouver	Wi-fi	1 day ago
Vancouver	Total Blackout	2 days ago
Vancouver	E-mail	2 days ago

Nearby cities with recent reports

Community Discussion

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Telus Issues Reports Near Norgate, British Columbia

Latest outage, problems and issue reports in Norgate and nearby locations:

• 
  Vancouver Owls™️ (@Vancouverowls) reported 6 minutes ago from Vancouver, British Columbia

  @WhitecapsFC Telus a company known for terrible customer service and whitecaps known for the exact same thing,a match made in heaven

• 
  Nathan Sheng (@2022inYVR_CA) reported 9 minutes ago from Richmond, British Columbia

  @Telus, this #telus outage seems to be rather strategic. Somethings still work others don’t…

• 
  Jason Michael (@JayGarfs) reported 18 minutes ago from Richmond, British Columbia

  @TELUS @TELUSsupport #piktv #telusplus can you please fix telus+ this is getting ridiculous

• 
  ****&Span1745 (@cleanrag) reported 19 minutes ago from Vancouver, British Columbia

  @TELUSsupport 82 year old mom has relied on ADT for 20 years, Telus has left her vulnerable. 3 times this week I've called, 45 minutes of listening to telus ad after telus ad. Her landline & personal protection device is also with Telus 🙄 50 yr+ customer. We're looking for a new provider 👍

• 
  Mark the Teacher (@mmgreid) reported 19 minutes ago from Vancouver, British Columbia

  @CBCStephenQuinn just last week I had another awful call with @TELUS over the the 50% hike in my monthly home services bill. Loyalty discounts just don’t exist in the #telecom sector and they REALLY should.

• 
  gabrielle (@realgabeangel) reported 21 minutes ago from Richmond, British Columbia

  @FBI @CIA I have evidence that links Neteller and the management team into the PATHIC network (Rohit Joshi) into manipulation of data using Google servers (which ties in Google, Shaw, Rogers, Telus) and links @POTUS to improper legal misconduct by pardoning Jordan, an officer of

• 
  BdblE (@MsYouDoYou) reported 28 minutes ago from Burnaby, British Columbia

  @moodyangela @dustbobgod And they will allow you to hire out for help with your cables, instead of saying they won’t touch the cables and don’t know any one they could recommend that does. We are just supposed to be able to sort it all magically with Telus

• 
  #IndianStatus531 (@BlueCedarAngel) reported 29 minutes ago from Burnaby, British Columbia

  There has been a lot of theft on our Gitxsan Indian Reserves due to drug dealer invasion. I have #Ring and @TELUSsupport Security because both are lousy. No parts for Ring flood lights; and Telus doorbell constantly has problems 😩 Bands are useless with nepotism & no ed.

• 
  BdblE (@MsYouDoYou) reported 35 minutes ago from Burnaby, British Columbia

  @DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.

• 
  BdblE (@MsYouDoYou) reported 38 minutes ago from Burnaby, British Columbia

  And yes. They customer service people are delightful and always eager to help. I love @TELUSsupport . But their job is made harder by unusable systems. I’ve put hours and hours and hours into trying to keep Telus as a provider but I it’s time to leave the abusive relationship.

• 
  johnny V. (@punkrokk65) reported 42 minutes ago from Vancouver, British Columbia

  @TELUSsupport Was on hold for the ‘next available’ customer service agent at TELUS for just over 3 hrs today and finally gave up… (they said when I called my wait time would be ‘up’ to an hour)… guess they work on a different time clock then most.

• 
  MelanieSerre (@thatmelanielynn) reported 44 minutes ago from Vancouver, British Columbia

  @TELUS Telus’s US 🇺🇸 Healthcare has absolutely NO PLACE in Canada 🇨🇦 You SUCK Telus!!! #GetTheHellOutOfCanada #TelusSUCKS Telus Health LifePlus program, get ******** out of Canada 🇨🇦 You have NO place here! This is Canada, ai think you got your countries mixed up!

• 
  Nicky Bullets (@nbrosef) reported 44 minutes ago from Vancouver, British Columbia

  @BuddJacket @BigNasty6oh4 @BigNasty6oh4 This. You just play them off each other and watch them beg for your service like the corporate bloodsuckers they are. Telus all day for TV never had complaints about their internet and I okay poker online. Just watch the upselling. Bloodsuckers all of them so.

• 
  Olumuyiwa Igbalajobi, Ph.D (@olumuyiwaayo) reported 44 minutes ago from West End, British Columbia

  Hi @TELUS, we do not have access to internet in the last couple of hours. Kindly fix this! Location- UBC, Vancouver!

• 
  Dave Pasin (@dave_pasin) reported 46 minutes ago from Vancouver, British Columbia

  @entwistled is CEO of @telus perhaps worst company in Canada. More interested in PR & virtue signalling than actually serving customers. Inept, bureaucratic, misleading, hopelessly horrid customer service & actually bankrupt of purpose & direction. Avoid this clown show of a co!

• 
  Peter Meiszner (@PeterMeiszner) reported 51 minutes ago from Vancouver, British Columbia

  Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.

• 
  Andrew Ferguson (@warandpeace) reported 53 minutes ago from Vancouver, British Columbia

  @MOOMANiBE Telus outage of some kind, it’s weirdly ‘mostly’ out but not fully ¯\_(ツ)_/¯

• 
  Shamim Abbassi (@ShamimAbbassi) reported 54 minutes ago from Vancouver, British Columbia

  @TELUS @Fidomobile we expect the same support from you as well. So many Iranians need this support. #MahsaAmini

• 
  Nicholas John Ellan (@njfavengers) reported 56 minutes ago from Burnaby, British Columbia

  Hey @Translink it's way past time we got indigenous place names going on some of these SkyTrain stations. Like Patterson? Braid? "Main St Science World"??? A) it's the Telus World of Science these days B) we don't need you to tell us it's on main st C) **** colonialism in the ear

• 
  Dave Pasin (@dave_pasin) reported 57 minutes ago from Vancouver, British Columbia

  @kboyd05 Good luck. Took 1.5 hrs to deal with @TELUS yesterday to deal with an over billing issue. On any given day, Telus is possibly the worst company in Canada to deal with. Bureaucratic, unresponsive, inept, and that’s just the start.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  🦉 (@milleni0wl) reported 2 minutes ago

  @TELUSsupport You know what? Enough of your bs apologies. Canadians want you to answer the phones, provide good service & to hire locals. Simple stuff! #telus

• 
  Zxcvbnm (@Ghf5wyh) reported 5 minutes ago

  @globeandmail Telus is such a dog **** company, we need US competition. Canadian telecoms barely have any canadians working for them

• 
  rick douglas (@rickdou78681875) reported 7 minutes ago

  @Derekrants They're also in all three levels of law enforcement: Toronto Police, Ontario Provincial Police, and RCMP. They work in postal offices, Service Ontario, Service Canada, private security companies, communication companies (Rogers, Telus, Bell, etc).... They are everywhere.

• 
  heiba9866 (@heiba986627073) reported 9 minutes ago

  @markmandel007 @WestJet Westjet wanted cheap labor they got it. The agents in Telus El Salvador have a mediocre English level, they can't even understand a spelling, they work with "scripts" unnatural customer service, then they grow after 1 month of training without any experience in airlines at all

• 
  Lionidas (@JR98726272) reported 11 minutes ago

  @MaretJaks We are doing the same now, not answering the door unless it is a neighbor. Random rail-thin black and brown men in their early twenties are knocking on our door claiming Unicef, Rogers, Telus, etc, i broken English. They look sketchy AF.

• 
  Richard Wilson (@Richarddw56) reported 12 minutes ago

  all you got was nothing for that wifi. that will be fix. new wifi router. telus will not be giving you the password. that is why you do not use cellphone data. they go to the cellphone company and steal all your passwords and hack you. they have the router.

• 
  UPDATES DAO (@UpdatesDao) reported 14 minutes ago

  @empericalbeauty @TELUS @TELUSsupport They never responded to mail as well?

• 
  Peter Girnus 🦅 (@gothburz) reported 24 minutes ago

  I am the Director of Voice Experience Innovation at Telus International. Six months ago, my team deployed a real-time accent harmonization layer across our Southeast Asian call centers. The agent speaks. The system listens. The customer hears Ohio. I keep a demo reel on my laptop. Before and after. The before sounds like a woman in Manila who went to university in Quezon City and has been resolving billing disputes for nine years. The after sounds like a woman who might be in a strip mall in Columbus. Same words. Same syntax. Same problem-solving. The only thing we change is the part that makes the customer hang up. The metrics are on slide eleven of my board deck. I'm looking at it right now: Customer satisfaction: up 23 percent. Average handle time: down 40 seconds. Escalation requests: down 31 percent. My VP asked what drove the improvement. I said, "Reduced communication friction." Which is technically true. The friction was that our customers don't like talking to people who sound foreign. We didn't fix that. We made it so they never have to know. The system processes voice in 11-millisecond intervals. It maps phonemic patterns to General American English midpoint targets. Internally we call these targets "anchor voices." The anchor voices were generated from 4,000 hours of NPR pledge drive recordings. We picked NPR specifically because listener studies show it's the accent American consumers trust most with their credit card number. (The agent hears themselves the whole time. Their own voice in their own headset. They just know that somewhere in those 11 milliseconds, a machine decides that what they actually sound like isn't something a customer in Phoenix will tolerate for the length of a billing inquiry.) Employee 7734 in our Manila hub asked to hear the output. We played it for her in a breakout room — the one with the motivational poster about "Bringing Your Whole Self to Work." She listened for six seconds. Pulled her headset down around her neck. Went quiet. Then she said, "Is that what they need me to be?" Her CSAT scores are in the 94th percentile. She clocks in every morning at 7:45. I should explain the economics because they're elegant: we hired agents in the Philippines at $4 an hour. We spent $11 million on a system that makes them sound like they cost $35 an hour. The delta is the product. We don't sell accent correction. We sell the gap between what a worker costs and what a customer requires them to sound like. The system doesn't work in reverse. If a customer with a heavy accent calls in, we don't smooth their voice for our agents. Harmonization flows one direction. Toward the customer. Away from the worker. Always uphill. Three agents requested transfers to text-based channels last quarter. They said they felt "disconnected from their own calls." My HR partner coded it as an engagement issue. Recommended a team outing. Bowling, I think. Every morning, 14,000 agents open their mouths and a machine makes a decision about what comes out the other end. They perform the labor. We perform the correction. The customer performs their preference. Nobody performs anything wrong.

• 
  T Saunders (@TSaundersql) reported 26 minutes ago

  @mario4thenorth Telus, can’t Telus anything. That’s been my slogan for them for the last 15-20 yrs, after they tried lying to me on what an issue was with my service.

• 
  Raquel 🇨🇦 (@RaquelRktgirl1) reported 28 minutes ago

  @globeandmail Does it improve their service? Cause it's pretty lousy. @TELUS Filipino call centre is the worst. @amazon Filipino call centre is the best customer service.