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Telus

Telus outages and service status in Norgate, British Columbia

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Full Outage Map
  • Telus generated 1 outage signal in the last 24 hours around Norgate, including 1 direct report.
  • The most common problems reported in this area mention Internet, Total Blackout, and Phone.
  • The most recent signal from this area was received Jun 12, 2:42 AM EDT.
  • 48% Internet (48%)
  • 18% Total Blackout (18%)
  • 15% Phone (15%)
  • 13% Wi-fi (13%)
  • 5% E-mail (5%)
  • 3% TV (3%)

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Norgate, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Norgate, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

June 12: Problems at Telus

Telus is having issues since 03:40 AM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Norgate, British Columbia

The most recent Telus outage reports came from the following cities: North Vancouver, Vancouver, Burnaby, New Westminster, and Richmond.

CityProblem TypeReport Time
North Vancouver Internet 5 hours ago
Vancouver Wi-fi 2 days ago
North Vancouver Internet 3 days ago
Vancouver E-mail 3 days ago
Vancouver Internet 4 days ago
Vancouver Internet 8 days ago

Nearby cities with recent reports

Vancouver

3 recent signals

2 days ago
North Vancouver

2 recent signals

5 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Norgate, British Columbia

Latest outage, problems and issue reports in Norgate and nearby locations:

  • RitchWorld
    RitchWorld (@RitchWorld) reported from New Westminster, British Columbia

    Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.

  • PingRD
    Ross Derewianko (@PingRD) reported from Vancouver, British Columbia

    So @TELUS is doing a #purefiber upgrade in my building, they managed to knock @Novusnow down in half the building. When asked the techs stated "Novus must have a down fiber". I investigated and it turned out to be a loose ethernet cable...

  • spawnsteryvr
    Steven πŸ‡¨πŸ‡¦ ✑️ (@spawnsteryvr) reported from Vancouver, British Columbia

    Epic fail today @TELUSsupport @TELUS. Not only did my appointment for today get bungled but now your agents can’t even schedule a new one. This is horrible customer service. A lesson in how not to handle customers.

  • camcavers
    Cam Cavers FKA Cam Cabers (@camcavers) reported from Vancouver, British Columbia

    @infil00p Even if you didn’t you could have a cheap prepaid data plan running on the Telus network in the amount of time it takes to get to the closest London Drugs and back

  • punkrokk65
    johnny V. (@punkrokk65) reported from Vancouver, British Columbia

    @TELUSsupport Was on hold for the β€˜next available’ customer service agent at TELUS for just over 3 hrs today and finally gave up… (they said when I called my wait time would be β€˜up’ to an hour)… guess they work on a different time clock then most.

  • PaulDoroshenko
    Prairie Paul (@PaulDoroshenko) reported from Vancouver, British Columbia

    @TedNesNA @TELUS @TELUSBusiness I overpaid on my dad’s account after he died. They’ve never refunded it.

  • ntman__
    Antman 🐜🐜 (@ntman__) reported from Burnaby, British Columbia

    @TELUS @TELUSsupport On Sunday your technicians were working outside my house and they disconnected the internet cables and now I don't have internet in my house, I call to your call center and they don't give me a solution, and I have to wait for a technician to go to my house..

  • Gusslin
    Gustavo Lin | ζž—ε‰ηΆΈ (@Gusslin) reported from Vancouver, British Columbia

    Still having issues with @TELUS wireless

  • MsYouDoYou
    BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    It’s a refreshing change from weeks of condescending ineptitude from Telus technicians to have a Shaw person here who seems to know what a network cable is.

  • SuzieCanuck
    SueπŸ‡¨πŸ‡¦ 😎🍺 (@SuzieCanuck) reported from Vancouver, British Columbia

    @lumme_s @VsFan Don't disagree but my sister on Telus say the same...telecom just **** us over...where Where's the government?

  • MsYouDoYou
    BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    God speed the technician that comes back to deal with these @TELUS network issues because we have pages and pages of notes and screenshots and videos where we go from our 60 mbps to 0 until we reboot the system they fixed Thursday. I have to find somewhere to work tomorrow.

  • dave_pasin
    Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @keithbaldrey Good for @Telus to remedy the issue with the call centres and finding ppl to man the phones. Just curious why Telus can’t respond to actual customer concerns that quickly & remedy issues that arise. Funny how that works.

  • QuinnMellCobb
    Quinn Mell-Cobb (@QuinnMellCobb) reported from Vancouver, British Columbia

    @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.

  • MsYouDoYou
    BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @PaulthePedalist We had to ditch Telus for Shaw and so far, it’s good. Their service is better.

  • Brad604
    Brad Atchison (@Brad604) reported from New Westminster, British Columbia

    Anyone else having Koodo/Telus issues right now?

  • StrategicThghts
    David Schreck (@StrategicThghts) reported from North Vancouver, British Columbia

    @TELUSsupport I have a Google email account and I don’t want another one. How do I stop nuisance text messages from TELUS about switching my TELUS email (which I never use).

  • StrategicThghts
    David Schreck (@StrategicThghts) reported from North Vancouver, British Columbia

    @TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.

  • PaulDoroshenko
    Prairie Paul (@PaulDoroshenko) reported from Vancouver, British Columbia

    @FeralChristineB @TELUS Problem is @Telus is a scam. They are not transparent at all.

  • ProfLalonde
    Patrick C. Lalonde (@ProfLalonde) reported from New Westminster, British Columbia

    @reporteremma Telus, Bell, and Rogers played these games in Windsor, Ontario (where I formerly lived) for years. The only solution I found was them adding a note / rule on my account that I wasn’t liable for roaming in Michigan. But it’s annoying having to call to back out charges. Frustrating

  • kristygilljames
    Kristy J. (@kristygilljames) reported from North Vancouver, British Columbia

    MST time? 7:48 in YVR-8:48 MST? @TELUSsupport your website say’s 9pm MST voicemail said you’re closed. (Called earlier &got estimated 90min wait time) However... I may be wrong with the times? Being charged for ADT and @telus SmartHome-need help sorting out please!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • 787pilot
    Seven Eight (@787pilot) reported

    @PsudoMike @telus sucks anyways… these morons are asking why I cancelled my internet plan… because you don’t even offer it on the south show of Montreal you ******* idiots! VidΓ©otron is better anyways. What kind of telecom company doesn’t even offer a worldwide plan?!

  • Toluxkelv
    Kelvin Odu'a. (@Toluxkelv) reported

    @Hybrid_Ola Some of these contents creators are stupid. They cast these remote jobs updates for clicks and likes and it's really sad. They did Appen, did Telus and others now outlier too.

  • Rare_Minifig
    SeaWard πŸ‡¨πŸ‡¦ (@Rare_Minifig) reported

    @JonFraserTF @TELUS That’s too bad, Telus used to have excellent customer service.

  • 35yearsasailor
    john bennett (@35yearsasailor) reported

    @JonFraserTF @TELUS I’m with Koodo the cheap arm of Telus and find the service great never had a problem

  • Craig391913943
    Craig (@Craig391913943) reported

    @JonFraserTF @TELUS Curios to know what happened with the bring it back. We had horrible experience with that as well

  • Airor22
    Aaron Wallace (@Airor22) reported

    @JonFraserTF @TELUS Im going to dump them soon also Jon. Same as you. Been with them probably even longer. Let me know if you find a decent provider or who you are thinking of going with? I wish X made a privacy focused phone and offered service via starlink dtc.

  • Susie1283430968
    Susie (@Susie1283430968) reported

    @JonFraserTF @TELUS They hired workers in India to replace Canadians. I can’t support that.

  • IvankaTr2024
    Mr Wolf (@IvankaTr2024) reported

    Rogers internet services in Alberta are a JOKE for customer service -DO NOT GET ROGERS INTERNET (SHAW ) - there is no customer service - get Telus or TEKSAVVY #rogers

  • neuroticbob
    Fat chud (@neuroticbob) reported

    @hyunibiii yeah i use telus and its currently down for me

  • sharondaniel91
    Sharon Daniel ©️🎭 (@sharondaniel91) reported

    Ok so this is what we have to deal with here . The big 3 -Ts we have. Thanks to our CRTC. We are F*cked why because where are you going to go . Each of those companies now’s this . The Canadian customer can’t go any where really . As don’t now who own who anymore . The beautiful monopoly we have is crazy. They don’t late anyone in. BCE Inc. β”œβ”€ Bell Canada β”œβ”€ Bell Mobility β”œβ”€ Virgin Plus β”œβ”€ Lucky Mobile β”œβ”€ Northwestel β”œβ”€ Bell Media β”‚ β”œβ”€ CTV β”‚ β”œβ”€ CTV News β”‚ β”œβ”€ BNN Bloomberg β”‚ β”œβ”€ CP24 β”‚ └─ Noovo β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”- Rogers Communications β”œβ”€ Rogers Wireless β”œβ”€ Rogers Internet β”œβ”€ Rogers TV β”œβ”€ Fido β”œβ”€ Chatr β”œβ”€ Shaw β”œβ”€ Sportsnet β”œβ”€ Citytv └─ 37.5% of Maple Leaf Sports & Entertainment β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”- TELUS Corporation β”œβ”€ TELUS β”œβ”€ Koodo β”œβ”€ Public Mobile β”œβ”€ TELUS Health └─ TELUS Agriculture β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”- Quebecor └─ Videotron β”œβ”€ Freedom Mobile β”œβ”€ Fizz └─ Videotron Internet/TV So don’t be fooled by the. New. CRTC .Saya start June 12 if I am not mistaken @grok please check it. The those monopolies companies can’t charge you for? Activation. Searching ore cancelation. Again we late grok fact check all