Telus Outage Report in Port Moody, British Columbia

Problems in the last 24 hours in Port Moody, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Port Moody, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (5%)

Live Outage Map Near Port Moody, British Columbia

The most recent Telus outage reports came from the following cities: North Vancouver, Coquitlam, Burnaby, Coquitlam, New Westminster, and Pitt Meadows.

City	Problem Type	Report Time
North Vancouver	TV	2 days ago
Coquitlam	Internet	4 days ago
North Vancouver	Internet	5 days ago
Coquitlam	Internet	6 days ago
Burnaby	Total Blackout	6 days ago
Coquitlam	Phone	6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Port Moody, British Columbia

Latest outage, problems and issue reports in Port Moody and nearby locations:

• 
  BdblE (@MsYouDoYou) reported 8 minutes ago from Burnaby, British Columbia

  @2muchcoffee4me @BretInVancouver @TELUS Yep. And it’s just poor client care. Because I’ve had issues since we got it. And I’ve tried but half the people I talk to don’t understand what I am saying. I don’t need to be told how wifi works. I need troubleshooting beyond google. They are so busy assuming I am confused.

• 
  Vic (@vicvirk) reported 19 minutes ago from Maple Ridge, British Columbia

  @wingsnation @ShawInfo We just moved into a new neighbourhood, #Telus never ran service into it so we are stuck with using Shaw... Today I used Shaw's call back service, they called back in 20 mins, recording said I was in "Position 1" in the queue and it still took 1 hr 15 min to speak with someone.

• 
  Chris Falskow (@falskow) reported 21 minutes ago from Delta, British Columbia

  @TELUS any chance you could run a special for @Eastlink users to make a switch? @Eastlink has had service issues all week and now, no internet all day today. We need something more reliable.

• 
  Soren Jensen (@smjnews) reported 23 minutes ago from Anmore, British Columbia

  @TELUS please stop with the customer service calls! I've been getting at least one call every day for the past few weeks. I'm happy with my mobile service! Please stop calling!

• 
  🎙Sikadime🔈 (@Sikadime) reported 24 minutes ago from Coquitlam, British Columbia

  @CraveHelp @CraveCanada It’s not in regards to On Demand... do you even read what I wrote or look at the picture. Wow...ok I’ll be cancelling my Crave service. I’m a Telus technician as well so I know how Optik tv works. Your app is a mess.

• 
  BdblE (@MsYouDoYou) reported 28 minutes ago from Burnaby, British Columbia

  @BeerGeekSmit @TELUS For sure. I just didn’t think about that and was not told that step. My bad I guess but seems an easy thing to mention when I explicitly say “so it just works as a phone - no data capabilities, right?”

• 
  Lexa Hobenshield (@LexaHobenshield) reported 31 minutes ago from Anmore, British Columbia

  @TELUS you need to do better! I watch on average one movie per year... it continues to freeze intermittently. To contact you for support (and wait for a response) is something I don’t have time for. I expect more for what I spend with you! #dobetter #customerservicematters

• 
  BdblE (@MsYouDoYou) reported 31 minutes ago from Burnaby, British Columbia

  So @TELUS wifi is awful and now the LTE network is a nightmare on @telusmobility ? I’ve been with Telus since 1995 but this loyalty is over. Customer support can’t compensate for expensive ineffective service. It’s impacting my livelihood at this point.

• 
  BdblE (@MsYouDoYou) reported 35 minutes ago from Burnaby, British Columbia

  @toddnickel @TELUS @TELUSsupport Lemme know where you go because if it’s Shaw you’ll have the same issues so then what? I find it so odd that Telus’ solution is for you to find an independent 3rd party they can’t recommend to come in and fix their crap work that you’ll pay for.

• 
  Jennifer Duholke (@JDNovel) reported 36 minutes ago from North Vancouver, British Columbia

  @TELUS Our TV signal here in North Van keeps dropping-been like this for two days. What’s up Telus? @NorthVanRT

• 
  Oladada (@whourDaDa) reported 36 minutes ago from Burnaby, British Columbia

  One of @TELUS representatives lied to get me to sign to a 2 year deal now I will have to pay 1000 to cancel your service.

• 
  BdblE (@MsYouDoYou) reported 38 minutes ago from Burnaby, British Columbia

  @AureliaCotta @TELUSsupport Lol. I can’t see any messages from Telus support apparently.

• 
  James Young (@jamespatyoung) reported 40 minutes ago from North Vancouver, British Columbia

  @dkeeping They do. But I find the 4K lags a lot on my Telus box. Moving to a new house and hoping the tech can help me out

• 
  mike blackmon (@MikeyBlackmon) reported 41 minutes ago from Burnaby, British Columbia

  Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎

• 
  BdblE (@MsYouDoYou) reported 42 minutes ago from Burnaby, British Columbia

  @carlz8 @TELUS Oh that happened to me. Then it wasn’t canceled. Then it was a 6 week endeavour where they couldn’t get their system to cancel.

• 
  BdblE (@MsYouDoYou) reported 44 minutes ago from Burnaby, British Columbia

  @MammaBearAli @TELUSsupport What a ******* lie. They lied to me. I’ve been with Telus for like 21 years and all our service is with them and I need out but they know the alternates are also trash.

• 
  Grant Bowen (@bow_en_arrow) reported 48 minutes ago from North Vancouver, British Columbia

  @TELUSsupport we moved our cellular service from Telus to Koodo. Now we have a credit balance with Telus. How do we get that balance refunded?

• 
  BdblE (@MsYouDoYou) reported 53 minutes ago from Burnaby, British Columbia

  @maddynorton See, I enjoy the service at Telus except the part where nothing ever gets fixed.

• 
  BdblE (@MsYouDoYou) reported 58 minutes ago from Burnaby, British Columbia

  I just wanted a phone. A simple ******* phone that could be used to make calls. In 3 days we’ve racked up an extra $20 because she took her phone outside I guess. WHAT ******** TELUS. That’s not what the woman sold me.

• 
  trevor (@vancitytrevor) reported 58 minutes ago from New Westminster, British Columbia

  @TELUSsupport Lol u reply 24hrs later wow. Thats horrible @TELUS

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  CHRIS HOFER (@Gansterglacier) reported 8 minutes ago

  @mediarz @TELUS Both my Bell and Telus phone same issue

• 
  Zulu (@zulu153) reported 8 minutes ago

  @jypseywheel @TELUSsupport I still think that Telus has,by far the best internet service with their PureFiber at office or home. All you then need to back up their mobile service is a voip number and service (mine cost $0.85 per month) and a free voip app on your phone (free).

• 
  Faulty (@Line_Fault) reported 13 minutes ago

  @jesssicrap @TELUS I got a notification saying data service was "temporarily turned off by the operator" Showed up twice and then everything was fine...

• 
  PHILLIPPE (@PHILLIP52958055) reported 14 minutes ago

  All the people going on about the telus outage (which is momentary now and then at worst) need to put their phones down for many more hrs a day.

• 
  Brent Wild (@SPants72) reported 14 minutes ago

  @mack3636 Issues with Telus off and on all morning here.

• 
  Chico Valdez (@MrChicoValdez) reported 14 minutes ago

  Some of you might be aware of widespread mobile outages today (at least Telus & affiliates). I was able to get online and verify this from Telus. I was outside a mall a few minutes later and an older fellow with a very beat up phone sheepishly asked if I could help him...

• 
  Milz मिलन (@Milzz89) reported 18 minutes ago

  Looks like the @TELUS issue is fixed. 🙏🏽

• 
  C.Woit (@colbywoit) reported 20 minutes ago

  @emerycarter Bell uses Telus towers out west. I was out of service too! Thankfully back so I can call clients

• 
  James Fournie (@robo_james) reported 27 minutes ago

  my colleague couldn't use MFA because Telus is down so we tried installing the MS Authenticator app, but of course it required an MFA challenge to set up :/

• 
  Zulu (@zulu153) reported 28 minutes ago

  @jkmnew @TELUSsupport @PublicMobile The messenger app was the first casualty. At least the backup messenger (the notification app) worked even though the message was garbled. It gave the very important (most important) message - it is not your phone it is us Telus with the problem. Don't adjust you phone.