Telus Outage in Port Moody, British Columbia

@TELUS @TELUSsupport #Fail... so fed up with you .. cannot even reach anyone to cancel my services ..😡😡😡😡😡😡Telus is killing my business

@TELUSsupport terrible service! Terrible support! Terrible customer care! Everything just so disappointing! Internet doesn’t work, tech doesn’t show up, customer care does nothing for the customer... Thanks @TELUS for the poor service.

Sitting around wondering what it will take for @TELUSsupport @TELUS to get back to me. To fix my email. To clean up the mess they made. Hmmm...

@TELUSsupport @TELUS if no one gets back to me with a solution to the problem you created soon, I will not pay my next bill. See how you like that. That or I’ll cancel all my TV, cell phone, internet and you’ll lose an extremely loyal customer. Customer not satisfied.

@TELUSsupport your instructions on configuring Outlook post migration aren’t very good. I’d like my Telus email to@come through there and not Google. Followed your instructions and when I input my Telus address, says “email address already added”. Doesn’t help. 1/2

Conversation. She sounded very uncertain of the said program/ promotion. Fast forward 2wks after, NO FOLLOW UP PHONE CALL @TELUS @TELUSsupport crappy service! Just got off the phone with another customer rep. In all fairness, he was apologetic and kind. Still, No resolution.

@NicESpurling @NatalieTheCapn Telus was a terrible experience and I eventually just gave up.

@TELUSsupport I have a TELUS home account, why do I need to provide another verification for mobile services. I am not comfortable to provide SIN via phone.. This service person called from India.

@NYJetsCanada @BCLions @OhioBobcats @CFL @nathan_rourke @TELUS Hey idiot it's a Canadian draft. He's a CANADIAN. Maybe sit this one out. No ******* clue. LOL

@AmyBeeman @TELUSsupport @TELUS This actually makes me really mad. I’ve been a customer for nearly 20 yrs...&all I see is pricing going up when other companies are way less. Currently $95/m for 3Gbs of data, like wtf.😳 It’s like MURDER to me. I need to upgrade but don’t have the patience to call & negotiate.

@TELUSsupport I did not realize that y'all replied to this. 13 @telus reps later they had my confirm a second piece of ID and baba-bing bada-boom, it was fixed just like that. But the crazy part was me having to explain my "issue" to every single rep that I was transferred to.

Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.

Hey @TELUS We @FreeOfViolence need 65 phones for a facility for folx who are recovering from #COVIDー19. Refurbished is cool, just need to be able to contact family & friends for comfort as will be in isolation, & will make contacting staff easier, if they need help.

Hey @TELUS We need 60 phones for a temporary facility for folx who are Recovering from COVID. Refurbished is fine, they just need to be able to contact families and friends for comfort (they will be in isolation), and staff if they need help. 🙏

Literally actually can’t believe that @TELUS is doing less than bare minimum right now to support customers in this crisis. Literally every other provider is waiving cell phone data overages and you’re like “we know you can’t travel so we are waiving roaming fees”. Do better.

@CommonSenseSoc @TELUSsupport @CRTCeng @TELUS They won’t fix it because they want us to get fibre but our strata doesn’t want them drilling holes into the building envelopes.

@CommonSenseSoc @TELUSsupport @CRTCeng It’s $32 to add 2gb. The TELUS wifi at home is so bad we’ve had to use data with everyone trapped here and now we’ve got 2gb for 20 days.

Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet

I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.

Why ******** 5g plans and cheap phone plans are only ******* available to businesses Rogers bell telus they have better deal for the businesses

@journeydan @TELUS It could be the configuration is simply not optimized for Canadian providers in general on it, that is sadly quite common for many devices. However, the combo needed for max speed is DC_2A-7A-7A-66A_n66A, which is release 16.2, which I believe x55 doesn't support, but x60 should

@journeydan @TELUS Sadly, early 5G phones have limited ENDC combo support, 13A_n66 is one of the most commonly supported, but as you can see it won't really give you any decent speeds. Some newer phones have better support which allows for aggregation of more LTE carriers alongside NR.

So streaming might not be possible for a while now. Shaw has basically told me to go **** myself in terms of negotiating or asking whats going on, so I'm gonna suck Telus' **** to bring Fibre to my area... Or im going to have to wait until i can move out.

@TELUS That's great your supporting our Oil & Gas workers, but I pay hefty service fees & have crap. Can you do something for all your customers, I'm in town, not the country, can't even get descent wifi through our house 🙄

Cool, I love when major companies like @TELUS make getting support a total joke. Just give me the support number and make it easy to find.

@TELUS if your 3rd party sales team doesn't stop calling me 24/7 I'm cancelling all of my services. I have repeatedly asked to be removed from the call list. We spend close to $500 a month on Telus services, don't **** this up

@MelanieEresman Not sure about your point ..,Bell, Telus, and Rogers have decided to use Ericsson and Nokia for 5G so... Huawei doesn’t have a Canadian customer... #cdnpoli #canada

I’m appalled at the way the UCP health minister and premier are treating and speaking about physicians online and in the Legislature. Telus health or whatever it is will not be able to treat us when almost half leave Alberta because of the UCP. #ableg

@TELUSsupport @FoxxTricky **** you Telus, sending door to door salespeople at a time like this, absolute trash @TELUS , you guys that desperate?

Did @TELUS really, really, cut back on support staff for @TELUSsupport? I used to get a response in minutes. I can wait. I just .. it used to be faster.