Telus outages and service status in Port Moody, British Columbia
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Telus generated 1 outage signal in the last 24 hours around Port Moody, including 1 direct report.
- The most common problems reported in this area mention Internet, Phone, and Total Blackout.
- The most recent signal from this area was received May 12, 5:44 PM EDT.
- Internet (50%)
- Phone (33%)
- Total Blackout (17%)
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Port Moody, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Port Moody, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 13: Problems at Telus
Telus is having issues since 02:20 PM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Port Moody, British Columbia
The most recent Telus outage reports came from the following cities: Burnaby, Maple Ridge, Delta, North Vancouver, New Westminster, Coquitlam, and Coquitlam.
| City | Problem Type | Report Time |
|---|---|---|
 Burnaby
|
Internet | 2 hours ago |
|
Maple Ridge
|
Phone | 5 days ago |
|
Delta
|
Internet | 9 days ago |
|
North Vancouver
|
Internet | 11 days ago |
|
Burnaby
|
Phone | 12 days ago |
|
Burnaby
|
Total Blackout | 12 days ago |
Nearby cities with recent reports
1 recent signals
1 recent signals
Community Discussion
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Telus Issues Reports Near Port Moody, British Columbia
Latest outage, problems and issue reports in Port Moody and nearby locations:
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F3L!C!A S!LVA (@FreakyFelicia) reported from New Westminster, British ColumbiaAfter months of being unable to find Sons of Anarchy on any streaming service in Canada including FXnow... @TELUS has finally blessed me with all 7 seasons on demand with FXnow. Now I dont have to suffer through all the scratched disks at the library
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🎙Sikadime🔈 (@Sikadime) reported from Coquitlam, British Columbia@CraveHelp @CraveCanada It’s not in regards to On Demand... do you even read what I wrote or look at the picture. Wow...ok I’ll be cancelling my Crave service. I’m a Telus technician as well so I know how Optik tv works. Your app is a mess.
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BdblE (@MsYouDoYou) reported from Burnaby, British ColumbiaLiterally actually can’t believe that @TELUS is doing less than bare minimum right now to support customers in this crisis. Literally every other provider is waiving cell phone data overages and you’re like “we know you can’t travel so we are waiving roaming fees”. Do better.
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@dooksofhazard @TELUSsupport I actually love TELUS mobility support. But this thing brands do with forcing you into a circular automated help situation is frustrating when you’re already frustrated.
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Shahraz Kassam (@Shamindiamonds) reported from Burnaby, British Columbia25 hours without internet, tv or home phone! Come on @TELUS you need to improve your repair service. Can’t leave your customers in the dark for so long. Our whole neighborhood is without service since 10:30pm Wednesday night.
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Kelsey Webb (@KelseyWebbratz) reported from Burnaby, British ColumbiaGot home at 3am after a long shift only to find that I have no internet and no TV. Luckily @TELUS has 24/7 tech support! Gotta say that their phone operator Christian was the most pleasant voice I've ever heard @TELUSsupport! Too bad my Fibre problems can't be fixed remotely.
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VWbugNuT (@Ryansisson7) reported from Pitt Meadows, British Columbia@TELUS The call-back service doesn't even call my phone it goes directly to my voicemail. What can you do about this disservice to your customers who can only wait on hold an hour to speak with a representative?
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mea70 (@doppelganger70) reported from North Vancouver, British ColumbiaIs #Telus internet down in North Vancouver/Capilano area or is it just me? @TELUSsupport #PureFibre #NorthVan
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The Real Thanksgiving was Last Month (@jsney20) reported from Burnaby, British ColumbiaTelus is bad. Please follow me for more Canadian Telecom info
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Trevor (@uniontrevor1975) reported from New Westminster, British Columbia@rbraich @TELUS @TELUSsupport U dont get it obviously. Outsourcing and paying these people nothing while giving horrible service #keepitlocal 🇨🇦
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David Schreck (@StrategicThghts) reported from North Vancouver, British Columbia@TELUSsupport I have a Google email account and I don’t want another one. How do I stop nuisance text messages from TELUS about switching my TELUS email (which I never use).
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HeliConnect (@iheliconnet) reported from Delta, British Columbia@TELUSsupport been on hold for 30 minutes. Soon as a delta cable/eastlink gets a bit higher speed I’m so gone. We have a total outage. No acknowledgment on Telus’s past othervthan leave you on hold. Could at least put a notice out or something! SUCKS!!!
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Marcrake (@Marcrakee) reported from Burnaby, British Columbia@TELUS Roses are red Roses are blue My internet is down Can't work at all
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Scott Stevens (@scuttlebuttdad) reported from Delta, British Columbia@telusmobility Telus is currently bidding on a RFP for my company’s mobile contract for 220 line which I oversee. I’m not impressed by your teams customer service. I would of preferred “Our call centre made a mistake by telling you to come here, but let us ship it for you”.
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Johnson (@Schmidt_show) reported from Maple Ridge, British Columbia@Shawhelp My wifi is off sending this tweet because it is slow. I’m asking telus how there optik cable install is going because all we can get for tv and Internet is Shaw. We’ve had nothing but troubles w/ wifi, cable and billing.
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BdblE (@MsYouDoYou) reported from Burnaby, British ColumbiaIt’s a refreshing change from weeks of condescending ineptitude from Telus technicians to have a Shaw person here who seems to know what a network cable is.
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@AureliaCotta @TELUSsupport Lol. I can’t see any messages from Telus support apparently.
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trevor (@vancitytrevor) reported from New Westminster, British Columbia@TELUSsupport Lol u reply 24hrs later wow. Thats horrible @TELUS
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David Schreck (@StrategicThghts) reported from North Vancouver, British Columbia@TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Ingenious (@GeniusITM) reported@PeterMeiszner TELUS's established BPO operations via TELUS Digital, which runs customer service and support centres in Guatemala and the Philippines involving access to Canadian personal data. In March 2026 TELUS Digital was breached, exposing nearly a petabyte of sensitive records.
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fireanticanadainG.bettmen! (@jwd7150) reported from Calgary, AlbertaTELUS IM GETTING ******* AND SICK OF YR REMOTES AND PVR ******* UP IM ALSO PISSED THAT YR BILL PAYMENT DEPARTMENT PUT ME IN THE ******* COLLECTION AGENCY'S 4 YR **** UP ON MY FINAL BILL U PPL SUCK !!!!!!
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Sleepless in YYC🇨🇦🇬🇧 (@kvlovely19) reportednot allowed to see Bonnie she's getting palliative care only family ****. well, get to see bestie in a second. and another of us Telus peeps I just ran into. hadn't seen her in 13 yrs. and there's a pretty security dude. ROWR. weird effing day. I need a snack.
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Shouldntbehere (@Shouldnotbeonx) reported@VanCityVice @Emily_Lowan No I don’t but the sound from data centres is *actually* bad. Why are you gargling Telus’ *****? This won’t create jobs.
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BlueCrabGames (@BlueCrabGaming) reported@globeandmail Doesnt matter when 95% of in person storefront enployees are also thick accent indians who scam the customer every chance they get, to increase their commission. Oh and 100% of the csa on the phone are indians. Even when a Telus employee has to call into their special emplyee only line, its all indians. I quit Telus/koodo explicitly because of the indians, one in particular that was a district manager and the most scum snake oil salesmen person i'd ever met.
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NeilXbt (@neil_xbt) reportedCANADA JUST SAID NO TO SENDING ITS AI DATA TO AMERICAN SERVERS. Telus is building a sovereign AI network in Vancouver. Three sites. 60,000 GPUs. 150 megawatts of NVIDIA-powered computing capacity by 2032. All of it Canadian-owned. Canadian-operated. Funded in part by the federal government specifically to keep Canadian AI data, intellectual property, and competitive advantage from leaving the country. The first facility in Quebec already launched. Already fully booked. Already ranked on the TOP500 list of the world's fastest supercomputers. Vancouver is next. The race to build sovereign AI infrastructure is not just happening in the US and China. Canada has just entered it seriously. Follow @neil_xbt for more AI infrastructure signal that tracks where the real compute is being built.
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nvrumind (@GiGized) reported@Tablesalt13 Telus has customer service agents?? Wut?
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heiba9866 (@heiba986627073) reported@trevor388569409 @Andrew_Sully @WestJet They can't even price a plane ticket ask them questions about pricing and they won't know what to say, Telus has trainers and quality agents who have never touched a plane 😢, while Canada has staff with several years of exp who do not rely on scripts
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new day new way He/Him 🇨🇦 (@Dmoore75766944) reported@sitkamedia Power rates tripled for other municipalities residents to provide for the data centres. Public needs a guarantee that rates will never be impacted, is Telus getting subsidies and tax breaks by the city?
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Center (@AmeriCanadian70) reported@tokifyi Telus and the BC government are set to build 3 AI data centres and will have enough leftover heat to heat 150,000 home. Where ******** are we going to get that much electricity? Eby can’t even get rid of the second drivers test as promised over a year ago for N drivers.