Telus Outage Report in Port Moody, British Columbia
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Port Moody, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Port Moody and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 28: Problems at Telus
Telus is having issues since 06:40 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (24%)
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Wi-fi (11%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map Near Port Moody, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Coquitlam, Burnaby, Coquitlam, New Westminster, North Vancouver, Pitt Meadows and Port Moody.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Wi-fi | |
| Vancouver |
TV | |
| Coquitlam |
Internet | |
| Vancouver |
Internet | |
| Burnaby |
Total Blackout | |
| Coquitlam |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Port Moody, British Columbia
Latest outage, problems and issue reports in Port Moody and nearby locations:
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lapd1dl
(@Dennis02976748) reported
from
Maple Ridge, British Columbia
@JanetBrown980 @TELUS @TELUSsupport @CKNW @GlobalBC @BillTieleman @jarmstrongbc @IRPlawyer @jillreports Mine was only down 3 days.
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Amy Lanigan
(@AmyMaree90) reported
from
Vancouver, British Columbia
Our internet is so slow that the Telus app can't even run a speed test. Thank you @TELUS
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The Real Thanksgiving was Last Month
(@jsney20) reported
from
Burnaby, British Columbia
Telus is bad. Please follow me for more Canadian Telecom info
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Nic Amaya
(@Nic_Amaya) reported
from
Maple Ridge, British Columbia
@asisports @TELUSsupport @TELUS Wow incredible! @TELUS should definitely compensate you! At least 1 week per day that you have endured this! That’d be almost 6 months free service... outrageous!
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Amy Lanigan
(@AmyMaree90) reported
from
Vancouver, British Columbia
@timberFox1123 I'm with Telus and having the same issue. I can't even run a speed test with the Telus app cause the internet capability is apparently non-existent.
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Haren
(@HarenNt) reported
from
Vancouver, British Columbia
“Customer complaints against Vancouver’s Telus surge 71%” - read this online today, and I must say I do agree 100% !!!! @TELUS
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Tee
(@Life_is_2_Long) reported
from
Delta, British Columbia
@stuhunter Sounds awful!! Hope it works out! Once, someone walked into Telus & bought 2 new phones + plans on my account Telus store even had them on camera but gave me a really hard time about my dispute. I suspected it was maybe store employee or friend. #frustrating
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Shahraz Kassam
(@Shamindiamonds) reported
from
Burnaby, British Columbia
25 hours without internet, tv or home phone! Come on @TELUS you need to improve your repair service. Can’t leave your customers in the dark for so long. Our whole neighborhood is without service since 10:30pm Wednesday night.
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Kelsey Webb
(@KelseyWebbratz) reported
from
Burnaby, British Columbia
Got home at 3am after a long shift only to find that I have no internet and no TV. Luckily @TELUS has 24/7 tech support! Gotta say that their phone operator Christian was the most pleasant voice I've ever heard @TELUSsupport! Too bad my Fibre problems can't be fixed remotely.
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Scott Stevens
(@scuttlebuttdad) reported
from
Delta, British Columbia
@telusmobility Telus is currently bidding on a RFP for my company’s mobile contract for 220 line which I oversee. I’m not impressed by your teams customer service. I would of preferred “Our call centre made a mistake by telling you to come here, but let us ship it for you”.
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Tom Pearce
(@tompearc) reported
from
Vancouver, British Columbia
@TELUSsupport I have been down that telus alogorithm before... With no success. You have the box # and street intersection already.
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Daniel Fox
(@danudey) reported
from
Mount Pleasant, British Columbia
@MJohnso51022309 @Novusnow Two major outages in a month sounds real bad. Two major outages in five years sounds a lot better. If you think TELUS or Shaw are going to be more reliable though, I’m not sure you’ll find that’s the case.
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jim stockman
(@StockmanJim) reported
from
Coquitlam, British Columbia
@nconvey Same happened with me for Shaw yesterday. 1019 then call back saying #1. Waited an additional 38 minutes and then apologetic because couldn’t help. Going to see Telus today.
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Stuart Dickson
(@stuball6251) reported
from
New Westminster, British Columbia
@MelissaLMRogers @jstweedie Post a sign ShiftWorker Absolutely No Canvassing or Solicitation Used to work shift work, if some one ignored sign it was sometimes worth it to give them hell (and see who/what they were hawking) Telus and Shaw cable salesmen were the worst.
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Paul McAfee
(@MrPaulMcAfee) reported
from
Vancouver, British Columbia
When you get amazing service from @shaw and @TELUS representatives - you don’t mind the cost so much. Alisha with @telusmobility was on the phone with me for almost 2 hours last night and she stuck with me to updates plans and phones. #ExperienceIsEverything
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Chris Withers
(@Chris_Withers) reported
from
Norgate, British Columbia
@TheSpecialist4 @TELUS Pure value: Freedom. Highly dependent on whether the service in your area does or does not lick.
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ChristopheRichardson
(@RichardsonYVR) reported
from
Vancouver, British Columbia
Crazy ... Nonsensical ... arrived for non-life threatening but ‘E’ medical appointment referral AND @TELUS is DOWN ( again ) ... chaos ... interesting how we take technology for granted ...
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내일은파산커미🇨🇦🛬🐊;
(@yeoncomi) reported
from
Maple Ridge, British Columbia
Telus Animal ads SUCKS
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Amy Lanigan
(@AmyMaree90) reported
from
Vancouver, British Columbia
Wtf is up with my internet @TELUS
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F3L!C!A S!LVA
(@FreakyFelicia) reported
from
New Westminster, British Columbia
After months of being unable to find Sons of Anarchy on any streaming service in Canada including FXnow... @TELUS has finally blessed me with all 7 seasons on demand with FXnow. Now I dont have to suffer through all the scratched disks at the library
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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The Original Engrumpled Curmudgeon 🇺🇦 💉💉💉💉
(@TheEngrumpled) reported
@jamiljivani I've been a Bell phone customer for about 10 years and have no complaints other than the same one that applies to Telus and Rogers - pricing too high
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himanshu chugh
(@himanshu1395) reported
@LGIndia Dear LG customer RNP220817090688 is given to TELUS GLOBAL SOLUTIONS . The engineer is saying compressor is damaged and will take some days to change. Within 2 months of buying LG fridge this happened. I will never recommend to buy LG. I want my money back or new fridge.
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Kathy Bose
(@peacefrallwomen) reported
@AureliaCotta And now giant Telecom Telus says it’s not making enough money and has asked to charge us for credit card payments. We already pay the highest fees in the world, get the lousiest, most unethical service, and the CRTC sits on its butt like a pig st the trough.
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himanshu chugh
(@himanshu1395) reported
@LGIndia Dear LG customer RNP220817090688 is given to TELUS GLOBAL SOLUTIONS . The engineer is saying compressor is damaged and will take some days to change. Within 2 months of buying LG fridge this happened. I never recommend anyone to buy this I want my money back or i want new fridge.
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Dennis Koch
(@DennisKoch10) reported
@ShawInfo @TELUS I'm paying the full bill off in any case but note to @ShawInfo - all those services I'm paying for right now will go bye-bye - and I will make it a point for others to know where the #ShawTV personal service is going. #YEG I am NOT happy.
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kieve jacob
(@KieveJacob) reported
Day 1 in #telus and the problems start immediately. Customer care sucks. Went to a store and the person literally told me she cannot "verify" I'm the right person but a person over call can!! @TELUS @TELUSsupport
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Sphagnum Moss
(@moss_sphagnum) reported
Called Telus to fix phone line. The call agent explained their covid protocol apologetically by saying. "ok, I just have to read this to you..." And then read out that their technicians will expect client to wear masks & distance etc...1/n
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Tyler Olsen
(@ty_olsen) reported
Telus said they would normally route service through a backup fibre line, but those were also impacted by fire. That suggests some level of redundancy. But 911 service has now been knocked out 3 times in the canyon in the last 10 months. Which... does not.
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concerned Cdn
(@cdnthatmatters) reported
@Mikeggibbs I’ve been with Telus since the 90s (first with a pager then cell) and have had consistently good service.
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Paul Sky
(@PaulSkySwitzer) reported
@ty_olsen For point 3, is that during the outage? As far as I'm aware, Bell/Virgin in BC is just Telus since Bell has a sharing agreement with Telus for locations they don't really operate.