Telus Outage Report in Port Moody, British Columbia

Problems in the last 24 hours in Port Moody, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Port Moody, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Port Moody, British Columbia

The most recent Telus outage reports came from the following cities: North Vancouver, Coquitlam, Burnaby, Coquitlam, New Westminster, and Pitt Meadows.

City	Problem Type	Report Time
North Vancouver	TV	3 days ago
Coquitlam	Internet	5 days ago
North Vancouver	Internet	6 days ago
Coquitlam	Internet	7 days ago
Burnaby	Total Blackout	7 days ago
Coquitlam	Phone	7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Port Moody, British Columbia

Latest outage, problems and issue reports in Port Moody and nearby locations:

• 
  BdblE (@MsYouDoYou) reported 5 minutes ago from Burnaby, British Columbia

  So @TELUS wifi is awful and now the LTE network is a nightmare on @telusmobility ? I’ve been with Telus since 1995 but this loyalty is over. Customer support can’t compensate for expensive ineffective service. It’s impacting my livelihood at this point.

• 
  BdblE (@MsYouDoYou) reported 9 minutes ago from Burnaby, British Columbia

  God speed the technician that comes back to deal with these @TELUS network issues because we have pages and pages of notes and screenshots and videos where we go from our 60 mbps to 0 until we reboot the system they fixed Thursday. I have to find somewhere to work tomorrow.

• 
  Soren Jensen (@smjnews) reported 10 minutes ago from Anmore, British Columbia

  @TELUS please stop with the customer service calls! I've been getting at least one call every day for the past few weeks. I'm happy with my mobile service! Please stop calling!

• 
  Chris Falskow (@falskow) reported 11 minutes ago from Delta, British Columbia

  @TELUS any chance you could run a special for @Eastlink users to make a switch? @Eastlink has had service issues all week and now, no internet all day today. We need something more reliable.

• 
  Lexa Hobenshield (@LexaHobenshield) reported 24 minutes ago from Anmore, British Columbia

  @TELUS you need to do better! I watch on average one movie per year... it continues to freeze intermittently. To contact you for support (and wait for a response) is something I don’t have time for. I expect more for what I spend with you! #dobetter #customerservicematters

• 
  BdblE (@MsYouDoYou) reported 26 minutes ago from Burnaby, British Columbia

  @toddnickel @TELUS @TELUSsupport Lemme know where you go because if it’s Shaw you’ll have the same issues so then what? I find it so odd that Telus’ solution is for you to find an independent 3rd party they can’t recommend to come in and fix their crap work that you’ll pay for.

• 
  BdblE (@MsYouDoYou) reported 28 minutes ago from Burnaby, British Columbia

  @maddynorton See, I enjoy the service at Telus except the part where nothing ever gets fixed.

• 
  James Young (@jamespatyoung) reported 29 minutes ago from North Vancouver, British Columbia

  @dkeeping They do. But I find the 4K lags a lot on my Telus box. Moving to a new house and hoping the tech can help me out

• 
  BdblE (@MsYouDoYou) reported 34 minutes ago from Burnaby, British Columbia

  @carlz8 @TELUS Oh that happened to me. Then it wasn’t canceled. Then it was a 6 week endeavour where they couldn’t get their system to cancel.

• 
  BdblE (@MsYouDoYou) reported 34 minutes ago from Burnaby, British Columbia

  I’ve been with @TELUS since they were Clearnet in 1995 and I’ve always enjoyed them but there is literally nothing they could do to redeem themselves from the year of garbage internet which they charged us $200 to “fix” making bricked unusable internet.

• 
  BdblE (@MsYouDoYou) reported 35 minutes ago from Burnaby, British Columbia

  And yes. They customer service people are delightful and always eager to help. I love @TELUSsupport . But their job is made harder by unusable systems. I’ve put hours and hours and hours into trying to keep Telus as a provider but I it’s time to leave the abusive relationship.

• 
  trevor (@vancitytrevor) reported 35 minutes ago from New Westminster, British Columbia

  @TELUSsupport Lol u reply 24hrs later wow. Thats horrible @TELUS

• 
  BdblE (@MsYouDoYou) reported 38 minutes ago from Burnaby, British Columbia

  Telus knows as well as I do that I only have one other option for internet so they aren’t that motivated to provide technicians that can help with anything outside of plugging in a device. My husband had to troubleshoot for them last week.

• 
  Oladada (@whourDaDa) reported 43 minutes ago from Burnaby, British Columbia

  One of @TELUS representatives lied to get me to sign to a 2 year deal now I will have to pay 1000 to cancel your service.

• 
  BdblE (@MsYouDoYou) reported 44 minutes ago from Burnaby, British Columbia

  @2muchcoffee4me @BretInVancouver @TELUS Yep. And it’s just poor client care. Because I’ve had issues since we got it. And I’ve tried but half the people I talk to don’t understand what I am saying. I don’t need to be told how wifi works. I need troubleshooting beyond google. They are so busy assuming I am confused.

• 
  Grant Bowen (@bow_en_arrow) reported 49 minutes ago from North Vancouver, British Columbia

  @TELUSsupport we moved our cellular service from Telus to Koodo. Now we have a credit balance with Telus. How do we get that balance refunded?

• 
  Jennifer Duholke (@JDNovel) reported 50 minutes ago from North Vancouver, British Columbia

  @TELUS Our TV signal here in North Van keeps dropping-been like this for two days. What’s up Telus? @NorthVanRT

• 
  🎙Sikadime🔈 (@Sikadime) reported 55 minutes ago from Coquitlam, British Columbia

  @CraveHelp @CraveCanada It’s not in regards to On Demand... do you even read what I wrote or look at the picture. Wow...ok I’ll be cancelling my Crave service. I’m a Telus technician as well so I know how Optik tv works. Your app is a mess.

• 
  Vic (@vicvirk) reported 56 minutes ago from Maple Ridge, British Columbia

  @wingsnation @ShawInfo We just moved into a new neighbourhood, #Telus never ran service into it so we are stuck with using Shaw... Today I used Shaw's call back service, they called back in 20 mins, recording said I was in "Position 1" in the queue and it still took 1 hr 15 min to speak with someone.

• 
  mike blackmon (@MikeyBlackmon) reported 58 minutes ago from Burnaby, British Columbia

  Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Salem_sinner (@inkedgoddess32) reported 7 minutes ago

  how much do I hate Telus Internet well let me tell you it is the bane of my ******* existence!!! Not only were they supposed to switch me over to optic fibre so that my ******* Internet actually works. But the technician never showed up….

• 
  *** a pigeonhole, I'm a night owl, dis a diff mode (@Keesh246) reported 9 minutes ago

  @TELUS do y’all have a high speed unlimited data package? This cut in half **** is a scam.

• 
  Natasha (@trufflenerd) reported 10 minutes ago

  Any alarm company recommendations? Mine has been bought by Telus and I still haven't forgiven them for being terrible.

• 
  Forest’s Edge.🌳 (@forestedge_lot3) reported 11 minutes ago

  @CBCAlerts No problem, I’ll take Telus off my list of potential service providers.

• 
  Jo Lawrence (@JoLawrence19) reported 13 minutes ago

  A senior in my family got a suspicious e-mail they originally thought was from Koodo. Concerned that info had been compromised, tried to get help online and in store. No help was given! So disappointed. (Posting on Twitter as can’t find an actual person to talk to!) #koodo #telus

• 
  Lee (@leepalisoc) reported 13 minutes ago

  @iPhoneinCanada Good, I hope this won’t go through in December and like ever. “Recover” my a**. 🙄 You have great service @TELUS and I am truly happy with it, but dang, y’all are greedy af.

• 
  Ian Hector (@Hector5Ian) reported 18 minutes ago

  I am not a happy long term customer with Telus. The additional fee for credit card users is totally wrong. Looking for cell phones and plan soon , looking elsewhere.🤬🤬🤬

• 
  compulsive observer🤡 (@ChloeLum) reported 21 minutes ago

  Sketchiest customer service ever. So I ordered a new phone 9 days ago, paid for it, got the bill but still no sing of the phone! I call @TELUS customer service, wait over an hour on hold, am told my order got canceled due to a glitch &I will be refunded but I have to reorder.

• 
  EMO LEBLANC™©® RECORDING ARTIST 🇺🇸 (@CountryMusicEmo) reported 22 minutes ago

  Typical @TELUS out to get the most money out of it's customers ! They are adding a surcharge for using Credit Card ! WTF ! isn't bad enough they over charge for crappy service and now want more money ! Only in Canada !!! @TELUSsupport @telusmobility

• 
  Roger Bakes (@roger_bakes) reported 24 minutes ago

  I am a #Telus client who pays a monthly charge for long distance calls from Alberta to England. But when the service was not working the long distance operator was of no use. When my family member died without my reaching her, they offered no apology and showed no concern.