Telus Outage in Port Moody, British Columbia

So @TELUS wifi is awful and now the LTE network is a nightmare on @telusmobility ? I’ve been with Telus since 1995 but this loyalty is over. Customer support can’t compensate for expensive ineffective service. It’s impacting my livelihood at this point.

@TELUSsupport we moved our cellular service from Telus to Koodo. Now we have a credit balance with Telus. How do we get that balance refunded?

@nbennett_biv @CraveTVHelp @AppleTV I had a lot of issues through Telus too. Directly through Crave is the only thing that consistently worked for me.

@toddnickel @TELUS @TELUSsupport Lemme know where you go because if it’s Shaw you’ll have the same issues so then what? I find it so odd that Telus’ solution is for you to find an independent 3rd party they can’t recommend to come in and fix their crap work that you’ll pay for.

@TELUSsupport Lol u reply 24hrs later wow. Thats horrible @TELUS

@rhythmteacher I’m with Telus for everything. Bundles. Service is ridiculous these days though. No matter what time of day o call in (odd time when I need to) on hold for an hour. Who the f**k has time and patience for that?

I think next billing cycle I’ll withhold payment @TELUSsupport @TELUS. Make you wait until the funds are available (even though they are) like you make me wait on hold. Your level of customer service/tech support has dropped significantly these past few months. Unacceptable.

@wingsnation @ShawInfo We just moved into a new neighbourhood, #Telus never ran service into it so we are stuck with using Shaw... Today I used Shaw's call back service, they called back in 20 mins, recording said I was in "Position 1" in the queue and it still took 1 hr 15 min to speak with someone.

@carlz8 @TELUS Oh that happened to me. Then it wasn’t canceled. Then it was a 6 week endeavour where they couldn’t get their system to cancel.

One of @TELUS representatives lied to get me to sign to a 2 year deal now I will have to pay 1000 to cancel your service.

@TELUS sucks.

I actually had to use that Telus Babylon app to get some perscriptions for this migraine Send help

@TELUS please stop with the customer service calls! I've been getting at least one call every day for the past few weeks. I'm happy with my mobile service! Please stop calling!

@2muchcoffee4me @BretInVancouver @TELUS Yep. And it’s just poor client care. Because I’ve had issues since we got it. And I’ve tried but half the people I talk to don’t understand what I am saying. I don’t need to be told how wifi works. I need troubleshooting beyond google. They are so busy assuming I am confused.

@AureliaCotta @TELUSsupport Lol. I can’t see any messages from Telus support apparently.

Your service has gone downhill in a big way @TELUSsupport @TELUS. These wait times are horrendous.

@Mutineer8961 @TELUS Definitely Telus! Not bad diy

@MammaBearAli @TELUSsupport What a ******* lie. They lied to me. I’ve been with Telus for like 21 years and all our service is with them and I need out but they know the alternates are also trash.

@BeerGeekSmit @TELUS For sure. I just didn’t think about that and was not told that step. My bad I guess but seems an easy thing to mention when I explicitly say “so it just works as a phone - no data capabilities, right?”

I just wanted a phone. A simple ******* phone that could be used to make calls. In 3 days we’ve racked up an extra $20 because she took her phone outside I guess. WHAT ******** TELUS. That’s not what the woman sold me.

whats the best and cheapest phone plan bc i cannot stand these telus prices yall ****

wow this is so great i did not get disconnected 10 times already tonight wow so good great service i really reccomend telus

@tleehumphrey the know the canadian working middle class family has no time to wait on hold for hours to solve problems. CRA, TELUS, etc

I am expecting a big new tv. Should be good to have a nice screen. It sucks and I sort of feel bad @telus has resolved my problem by agreeing to follow through with the tv promotion as the service agreement states. So thank you @telus, because although I am surprised, I like it..

@TELUS you have the worst customer service on the planet. Thank god my plan is nearly over. ESAD

@TELUS So this is what we get - I think I can live without you service.

@TELUS your cable service is so crappy for four days now. The screen kept on freezing and cutting out. Even your internet signal sucks. Please fix! 😡

@Sahamchi @TELUS please go to Bell or virgin for a best customer service! Good luck !

@CraveTVHelp why is it that every time I try to watch through my Samsung smart TV I have to sign out and sign in again for it to work? I subscribe through Telus Optik.

@TELUS you guys are horrible. Was on hold for 3 days just to try to talk to someone to get a phone contract. On the third day after holding for 2 hours, manager said they would call me back. He didn’t, I called back, waited for 6 hours. Got someone and took 2 hours to set up.