Telus Outage in Saanichton, British Columbia

I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.

@PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.

@mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.

How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

@BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

Telus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport

@TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍

@MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

@TELUSsupport how do we get Telus technical support to call us at home?

@cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!

@racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!

@telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now

@MirandaWiebe @TELUS Same here 4 hours and someone was supposed to call me back within 30 minutes twice now and I'm still waiting. Really bad customer service and I started at 730 this morning

Going on day 8 & still no email on iPhone. Can’t get any of the old emails I need for this #militarymove What an absolute shit show. Im so mad I could spit nails. The “I’m sorry’s are getting super freaking old. Day 2 with no call back from TELUS even tho Im in queue #telusfail

@antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

@TELUS @TELUSsupport as long as this keeps going on I will advise our new neighbours to go to @Shawhelp a lady yesterday was having problems with telus to move in next month so now she is calling shaw this morning. Shaw as been brilliant.

@Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS

@TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...

@EmmaCParston @Google People complain that high quality electronic products by companies like Apple and Tesla are overpriced until they waste valuable time on the alternatives. For my part, I’m wishing I’d stayed with Fido & Shaw instead of getting duped into Telus’ marketing-first service-last model

@bcgeu @TELUS is a profitable company providing payroll services to the BC Government. Shameful that they are not prepared to treat their employees fairly!

@TELUS I cancelled your service a year ago when I heard you were getting involved with Huawei towers in our country. Also, when I switched, I didn’t realize how badly I was getting ripped off. 13GB data for less $ than I was paying for 5GB from you. $22 for an extra GB if I overed. 🖕

@iDaveMac2020 @TELUS You're a bad person. My son will never walk. Rethink what you say.

@TELUSsupport Your Telus Assist chat on your website is broken on Chrome and Firefox. Completely chat window blank after providing contact info.

@terrykhoyt1 @telusmobility Doesn’t telus share bell network ?

@TELUS Best deal in years. Twitter- “WhY you not give free, why you not make faster??? What a horrible place Twitter is

@TELUSsupport @telus - it's 1842 local time - I just tried calling customer support and was informed by the nice AI that they are now closed. The hours on your site say until 7pm local time. Is that a lie?

@kurt_eh Hi! We don't have any strategies to make people want to move to Telus. I'm sorry we're not able to help with your Outlook problems, but Microsoft does offer their own support at 1-(877) 568-2495 - Darren

Is @Shawhelp’s refusal to support Outlook any more just a clever strategy to make people want to move to @TELUS ?

@DHandspikerWade @Wealthsimple I completely agree, which is why I hope people start using cash. Interac and the banks have it so locked down that they don't really have to do anything because there is no competition. Same issue with Bell, Telus, etc.

And it took about two minutes to take my business to @Distributel. Tired of the endless upsells from @TELUS and their failure to just maintain a simple, basic service. That's all I want. Not a spammy sales army that uses tricky pricing as a weapon against old customers.