Telus

Telus Outage Report in Saanichton, British Columbia

Some problems detected

Users are reporting problems related to: internet, phone and tv.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Saanichton, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Saanichton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Saanichton, British Columbia 05/21/2025 16:15

May 21: Problems at Telus

Telus is having issues since 10:20 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (53%)

    Internet (53%)

  2. Phone (22%)

    Phone (22%)

  3. TV (9%)

    TV (9%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near Saanichton, British Columbia

The most recent Telus outage reports came from the following cities: Victoria, North Saanich, Sidney and Saanichton.

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City Problem Type Report Time
CanadaVictoria Internet
CanadaVictoria Phone
CanadaVictoria Internet
CanadaVictoria Internet
CanadaVictoria Internet
CanadaVictoria Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Saanichton, British Columbia

Latest outage, problems and issue reports in Saanichton and nearby locations:

  • hellonature Reg Brick (@hellonature) reported from Colwood, British Columbia

    @BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

  • GordieLogan Fully Vaxed Gordie Logan (@GordieLogan) reported from Langford, British Columbia

    Oh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.

  • LloydMildon Lloyd Mildon (@LloydMildon) reported from Oak Bay, British Columbia

    On my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport

  • brandonscript Brandon Rylow (@brandonscript) reported from Saanich, British Columbia

    I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.

  • zaxbux Zach (@zaxbux) reported from Victoria, British Columbia

    Does anyone have any idea why some @Microsoft web properties (recently LinkedIn and Visual Studio Marketplace) randomly refuse connections? Appears to only be an issue on @Telus IPv6. Mobile data and IPv4 are not affected. 🤬🤯

  • Cheri_L_S Cheri S (@Cheri_L_S) reported from Victoria, British Columbia

    Telus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport

  • audiophilia Anthony Kershaw (@audiophilia) reported from View Royal, British Columbia

    @TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍

  • scampden Sarah Campden (she, her) (@scampden) reported from Saanich, British Columbia

    I haven't used it yet, but for those that have, is Telus Health fee based service? I think I may need an antibiotic and the thought of waiting outside a non-existent walk in clinic is awful #bcmed #yyj

  • suestroud Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported from Central Saanich, British Columbia

    @mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.

  • JRossfamilymed Jennifer Ross (@JRossfamilymed) reported from Prospect Lake, British Columbia

    @DrRitaMc @cpsbc_ca @BCFamilyDoctors Hahahahha is that us after death? Maybe that is a new service telus health could offer? Communication with the dead doctor?

  • ChrisSadeler Christiane Sadeler (@ChrisSadeler) reported from Saanich, British Columbia

    @TELUS you may want to check Twitter for comments on @koodo. Or check the @koodo community board. A lot of upset people for terrible service. One more try from me to get the money due to me and my next move is CRTC. #unbelievable corporate arrogance and inaptitude.

  • Tamjam3z Tam Jam💲 (@Tamjam3z) reported from Esquimalt, British Columbia

    Why ******** does telus keep calling me at 745pm every night and hanging up? Get real.

  • RevheidiK Revheidi Koschzeck (@RevheidiK) reported from Langford, British Columbia

    How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

  • brandanCiccone Brandan (@brandanCiccone) reported from Cowichan Station, British Columbia

    @TELUSsupport good afternoon! I recently got Telus Security and need some help paying the bill, I assumed it was bundled in with my satellite and phone bill

  • olyfilmgirl 🇨🇦🏳️‍🌈 Talia M. Wilson #GenXZeneca 🌈🇺🇸 (@olyfilmgirl) reported from Colwood, British Columbia

    Switching back to Shaw for internet. Although Telus's website said our service wouldn't change, the guy Drew talked to said we could only get slower internet. So, just waiting for Shaw order to process. And who new self install was a thing?

  • brentsmi Brent Smithurst (@brentsmi) reported from Colwood, British Columbia

    All I want for Christmas is more than one bar (at best) of cel service in Royal Bay. Get it together, @TELUS /@Bell. I’ll switch to @rogers if they’ll do something about this. 2.5 years of this is ridiculous!

  • Finnegan661 Finnegan66🍀 (@Finnegan661) reported from Sidney, British Columbia

    @TELUS I am absolutely disgusted as a long time customer. 3x now having to reschedule and be on hold for over an hour. How is that customer service???? 🤔 only to be told now that the rescheduled appointment 'may' go forward jesus

  • suestroud Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported from Central Saanich, British Columbia

    @PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.

  • Finnegan661 Finnegan66🍀 (@Finnegan661) reported from Sidney, British Columbia

    @TELUSsupport A little late? We have been Telus customers for years. The problem has been rectified now. After being on hold on 3 sep occasions for more than an hour. Not great customer service unfortunately

  • bellasugarsega Jody Klassen (@bellasugarsega) reported from Langford, British Columbia

    I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • SocialAssassin2 Shane🏳️‍🌈 (@SocialAssassin2) reported

    Anyone with Telus having pixelation issues?

  • cookingwshaina cookingwithshaina 👩🏽‍🍳 (@cookingwshaina) reported

    I have NO SERVICE anywhere in BC that I go for thanks Telus

  • CanadaNash Nash (@CanadaNash) reported

    @telus installed on Monday. System is already broken. 14hrs now no internet no tv, on Super bowl weekend. F this. I told the support rep anytime before 2 pm as I’m out at 2:30 he books the appointment at 3. Just got text from telus saying if i’m not there i will be charged $150.

  • 8514790435S DARRIN S 🏒 (@8514790435S) reported

    @TELUS Hurry Up Fix The Technical Issue’s I Need To Watch The Super Bowl In My Area

  • iStopper1 C.T. 🇨🇦 (@iStopper1) reported

    I would like to thank @TELUS for such crappy service. My Telus box decides to FREEZE in the middle of the #SuperBowlLVI halftime show. Freezing at the end #MaryJBlige & restarting at the end of #Eminem I couldn’t curse enough words,my recording gone 😡 anger is an understatement

  • Franz_Trashka chlorine (@Franz_Trashka) reported

    @CIA @NellisAFB @DeptofDefense supposed to be D. It started in Nashua and the voices had me come down to Vegas. Why? They e shown that qanon and Lindsey Stirling s people are all related. I just did Eve at Telus, can I have pickup?

  • Michael500ca Michael500ca 🇨🇦 (@Michael500ca) reported

    @telus I've had no access to this for 3 years! You wanna fix that?

  • jfmezei Jean-François Mezei (@jfmezei) reported

    @caparsons If Bluedot gets data from an app which doesn’t have access to phone number, how does Bluedot exclude records that Telus already has because the user is a Telus customer? Seems to me that much work was done with actual identities before anonyimation.

  • iStopper1 C.T. 🇨🇦 (@iStopper1) reported

    @bellis1994 @TELUS I was able to find another station, rewind, watch it, then find another channel and jump back to the game.. how frustrating and typical of @TELUS product always seem to come through at the worst time

  • DiamondJimLowe Diamond Jim Lowe (@DiamondJimLowe) reported

    @BiancaOSantos @CryptoMicFrd @brianlilley Sure? I don't support Telus selling the data too the government. I don't support the government buying it. We give our cell carriers permission to do so, though, when agreeing to the TOS. If you don't want to, then READ the fine print.