Telus Outage Report in Saanichton, British Columbia

Problems in the last 24 hours in Saanichton, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Saanichton, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Saanichton, British Columbia

The most recent Telus outage reports came from the following cities: Victoria, and Sidney.

City	Problem Type	Report Time
Victoria	Internet	10 days ago
Victoria	Internet	10 days ago
Victoria	E-mail	10 days ago
Sidney	Internet	13 days ago
Victoria	TV	21 days ago
Victoria	Internet	26 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Saanichton, British Columbia

Latest outage, problems and issue reports in Saanichton and nearby locations:

• 
  Ian holt (@holtyny) reported 2 minutes ago from Victoria, British Columbia

  @TELUS @TELUSsupport as long as this keeps going on I will advise our new neighbours to go to @Shawhelp a lady yesterday was having problems with telus to move in next month so now she is calling shaw this morning. Shaw as been brilliant.

• 
  Sherry Merriam (@sherryella77) reported 4 minutes ago from Victoria, British Columbia

  Going on day 8 & still no email on iPhone. Can’t get any of the old emails I need for this #militarymove What an absolute shit show. Im so mad I could spit nails. The “I’m sorry’s are getting super freaking old. Day 2 with no call back from TELUS even tho Im in queue #telusfail

• 
  Reg Brick (@hellonature) reported 15 minutes ago from Colwood, British Columbia

  @BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

• 
  Anthony Kershaw (@audiophilia) reported 15 minutes ago from View Royal, British Columbia

  @TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍

• 
  Revheidi Koschzeck (@RevheidiK) reported 16 minutes ago from Langford, British Columbia

  How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

• 
  Brandon Rylow (@brandonscript) reported 17 minutes ago from Saanich, British Columbia

  I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.

• 
  Ian holt (@holtyny) reported 20 minutes ago from Brentwood Bay, British Columbia

  @TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...

• 
  Ty_soup (@tysoup) reported 24 minutes ago from Victoria, British Columbia

  @telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now

• 
  Brandon ::1 (@brandonscript) reported 26 minutes ago from Victoria, British Columbia

  @cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 37 minutes ago from Central Saanich, British Columbia

  @mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.

• 
  Cheri S (@Cheri_L_S) reported 38 minutes ago from Victoria, British Columbia

  Telus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport

• 
  Bill Perry (@Captnwilly) reported 38 minutes ago from Sidney, British Columbia

  @TELUSsupport how do we get Telus technical support to call us at home?

• 
  Mike Richter (@mrichter37) reported 38 minutes ago from Mill Bay, British Columbia

  @Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS

• 
  Tess van Straaten (@tessvanstraaten) reported 39 minutes ago from Mill Bay, British Columbia

  @racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 42 minutes ago from Central Saanich, British Columbia

  @PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.

• 
  West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported 44 minutes ago from Colwood, British Columbia

  @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

• 
  Lloyd Mildon (@LloydMildon) reported 48 minutes ago from Oak Bay, British Columbia

  On my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport

• 
  Jenn Tranmer (@vicmomdoc) reported 49 minutes ago from Langford, British Columbia

  @antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

• 
  Barbara Darling (@BarbaraDarlin20) reported 54 minutes ago from Victoria, British Columbia

  @MirandaWiebe @TELUS Same here 4 hours and someone was supposed to call me back within 30 minutes twice now and I'm still waiting. Really bad customer service and I started at 730 this morning

• 
  Jody Klassen (@bellasugarsega) reported 57 minutes ago from Langford, British Columbia

  I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mïïlo (@Wxle_) reported 7 minutes ago

  Telus is actually so bad

• 
  Dr. Pennsylvania Adams (@DrPeoplekind) reported 9 minutes ago

  @deezynutz69 Some kid in Signal Hill is actively working to have her recalled. She didn't even win the election. When I worked at Telus, we were told that she was going to be the next mayor before they even held the election. Literally, no one voted for her, but call center workers.

• 
  Josh van Goossen (@joshgosse) reported 9 minutes ago

  @ryansdwilson Pretty sure Telus is moving to like $16/day. Glad to never pay for roaming again now that I’ve found Airalo

• 
  Nimbus | 🇺🇦 (@FolfyNimbus) reported 12 minutes ago

  @RedFuchs_ I've run on Koodo Mobile for probably a decade now, but being a subsidiary of Telus, it doesn't get 5G access, despite the parent network supporting it. It's just not a practical enough upgrade over 4G/LTE right now for me to bother.

• 
  Mrbubb@live.ca (@Mrbubbliveca1) reported 12 minutes ago

  How can @Telus get away with providing half of their contracted internet speed? Then not be able to fix it in a timely manner, give you the run around through all departments and then try to charge you when you want to cancel it?

• 
  Jason Michael (@JayGarfs) reported 14 minutes ago from Richmond, British Columbia

  @TELUS @TELUSsupport #piktv #telusplus can you please fix telus+ this is getting ridiculous

• 
  Zeke (@NibbleFarts) reported 16 minutes ago

  @Laura_Kate1115 @SaskTelSupport Damn im out here missing out, haven’t got a spam text or call with TELUS in at least a few years or so now.

• 
  chibi fadista: feather-poke woman (@peqs) reported 18 minutes ago

  @knitmeg Exactly my situation: I'm also with Freedom and so get service, which I use for internet, but sldjaljdsald the calls I occasionally get vex me. And yes to this not at all being an issue. I have Telus on my work phone so to me it's, like, "oops, guess I can't work rn ¯\_(ツ)_/¯"

• 
  lisa Taggart (@lmtaggar) reported 18 minutes ago

  @TELUSsupport had telus install a security sys, wrong breaker turned off to install camera,hottub breaker turned off,hot tub froze! Trying to speak to anyone at telus about damage impossible,Customer for 30 yrs! Time to cancel service & move to shaw for phone, mobility,cable!

• 
  Chris Baker (@BakerPotparty) reported 20 minutes ago

  @CBCNews Hmm… article says Telus and Bell are both raising roaming fees by the same amount ($1/day) at the same time (one day apart). Seems like “the fix” is in! How can the @CRTCeng let this happen? Isn’t corporate collusion a crime? #PriceFixing