Telus Outage in Saanichton, British Columbia

@TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍

@MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

@TELUSsupport how do we get Telus technical support to call us at home?

@cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!

@racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!

@telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now

@MirandaWiebe @TELUS Same here 4 hours and someone was supposed to call me back within 30 minutes twice now and I'm still waiting. Really bad customer service and I started at 730 this morning

Going on day 8 & still no email on iPhone. Can’t get any of the old emails I need for this #militarymove What an absolute shit show. Im so mad I could spit nails. The “I’m sorry’s are getting super freaking old. Day 2 with no call back from TELUS even tho Im in queue #telusfail

@antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

@TELUS @TELUSsupport as long as this keeps going on I will advise our new neighbours to go to @Shawhelp a lady yesterday was having problems with telus to move in next month so now she is calling shaw this morning. Shaw as been brilliant.

@Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS

@TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...

@EmmaCParston @Google People complain that high quality electronic products by companies like Apple and Tesla are overpriced until they waste valuable time on the alternatives. For my part, I’m wishing I’d stayed with Fido & Shaw instead of getting duped into Telus’ marketing-first service-last model

@bcgeu @TELUS is a profitable company providing payroll services to the BC Government. Shameful that they are not prepared to treat their employees fairly!

@EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj

@gillrh They are the worst, along with mobile phone plans. You should have been a fly on the wall where Chris took on Telus. Not pretty.

@GlobalCalgary I don’t believe this is a good use of all of the Telus subscribers who pay considerable dollars to their coffers . We are in a pandemic., not a visual display. Unfortunately, they have a monopoly on service.. i wish I had options.. I would gladly subscribe to another provider .

Problems with @TELUS right now? I can’t seem to make or receive calls on my iPhone 😕 @TELUSsupport

Anyone in the Innisfail area have a better internet option then @TELUS ? My internet is garbage, and trying to contact support is also garbage.

Sweet @TELUS has been charging me for TWO accounts for a year instead of one. Always got threatening cut off service emails when I was actually double funding them. Honestly since day 1 it’s been a horrible experience with @TELUS . Go with someone else, anyone 👋

Interestingly, Thunderbird under Windows 7, knew how to do the extended login process for Gmail (Telus) IMAP. Under Linux, latest version, fresh install, it did not, and required Google "less secure mode." What little security extension is Linux missing? Hmm.

@TELUSsupport Socially distanced outdoor video game birthday party and Telus Internet goes down. Support call has more than a 1 hour wait. Awesome service.

@TELUS @TELUSsupport What is worrisome is when elderly people who have their Lifelines emergency alerts connected to their phones and the lines are down for three days! C’mon, #Telus - what is going on? #Penticton

@TELUSsupport on a daily basis now my Optik tv service cuts out & requires a modem reboot. It’s interrupting my enjoyment of my service & it needs to dealt with once & for all! Fix it or I am filing a formal complaint to the CRTC because Telus has done nothing to fix it properly!

Pre-ordered my iPhone 12 pro from @Telus early in the preorder on the 16th and still no sign of it shipping even though they originally said it would ship on the 23rd and promised me again when I called on the 19th. Told yesterday it could be 2-3 weeks now! Wtf Telus

Lol Babylon by @TELUS is stupid. I get a reply back saying I’ll get a response in two days. I might as well just sit in a Covid infested ER for 5 hours instead of waiting two days 🙄🙃