Telus Outage Report in Victoria, British Columbia

Problems in the last 24 hours in Victoria, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Victoria, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Victoria, British Columbia

The most recent Telus outage reports came from the following cities: Victoria.

City	Problem Type	Report Time
Victoria	Internet	11 days ago
Victoria	Internet	11 days ago
Victoria	E-mail	11 days ago
Victoria	TV	21 days ago
Victoria	Internet	26 days ago
Victoria	Phone	28 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports Near Victoria, British Columbia

Latest outage, problems and issue reports in Victoria and nearby locations:

• 
  H. Neal Cropper (@RealNealDeal) reported 18 minutes ago from Metchosin, British Columbia

  @dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.

• 
  West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported 20 minutes ago from Colwood, British Columbia

  @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

• 
  Ty_soup (@tysoup) reported 26 minutes ago from Victoria, British Columbia

  @telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now

• 
  Cheri S (@Cheri_L_S) reported 26 minutes ago from Victoria, British Columbia

  Telus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport

• 
  Barbara Darling (@BarbaraDarlin20) reported 28 minutes ago from Victoria, British Columbia

  @MirandaWiebe @TELUS Same here 4 hours and someone was supposed to call me back within 30 minutes twice now and I'm still waiting. Really bad customer service and I started at 730 this morning

• 
  Jody Klassen (@bellasugarsega) reported 28 minutes ago from Langford, British Columbia

  I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 29 minutes ago from Central Saanich, British Columbia

  @PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.

• 
  Reg Brick (@hellonature) reported 29 minutes ago from Colwood, British Columbia

  @BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

• 
  Revheidi Koschzeck (@RevheidiK) reported 31 minutes ago from Langford, British Columbia

  How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

• 
  Jennifer Ross (@JRossfamilymed) reported 34 minutes ago from Prospect Lake, British Columbia

  @DrRitaMc @cpsbc_ca @BCFamilyDoctors Hahahahha is that us after death? Maybe that is a new service telus health could offer? Communication with the dead doctor?

• 
  Anthony Kershaw (@audiophilia) reported 36 minutes ago from View Royal, British Columbia

  @TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍

• 
  H. Neal Cropper (@RealNealDeal) reported 38 minutes ago from Metchosin, British Columbia

  @p_barbeau @TuraEmanuela @DrKathleenRoss1 Sorry, I have to ask. How does Telus get away with charging service fees to access longitudinal care then? I don't get how they're allowed to do what doctors cannot.

• 
  Brandon ::1 (@brandonscript) reported 38 minutes ago from Victoria, British Columbia

  @cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!

• 
  🇨🇦🏳️‍🌈 Talia M. Wilson #GenXZeneca 🌈🇺🇸 (@olyfilmgirl) reported 40 minutes ago from Colwood, British Columbia

  Switching back to Shaw for internet. Although Telus's website said our service wouldn't change, the guy Drew talked to said we could only get slower internet. So, just waiting for Shaw order to process. And who new self install was a thing?

• 
  Fully Vaxed Gordie Logan (@GordieLogan) reported 41 minutes ago from Langford, British Columbia

  Oh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.

• 
  Tam Jam💲 (@Tamjam3z) reported 48 minutes ago from Esquimalt, British Columbia

  Why ******** does telus keep calling me at 745pm every night and hanging up? Get real.

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 53 minutes ago from Central Saanich, British Columbia

  @mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.

• 
  Lloyd Mildon (@LloydMildon) reported 56 minutes ago from Oak Bay, British Columbia

  On my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport

• 
  Zach (@zaxbux) reported 56 minutes ago from Victoria, British Columbia

  Does anyone have any idea why some @Microsoft web properties (recently LinkedIn and Visual Studio Marketplace) randomly refuse connections? Appears to only be an issue on @Telus IPv6. Mobile data and IPv4 are not affected. 🤬🤯

• 
  Brandon Rylow (@brandonscript) reported 57 minutes ago from Saanich, British Columbia

  I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  OC Transpo Live (@OCTranspoLive) reported 8 minutes ago

  Debit/Credit method of payment and video chat function are unavailable at ticket machines due to a Telus internet outage. Cash payments are available. For assistance, please call 613-560-5000 or use the information telephones located near the ticket machines (blue button).

• 
  bryan canning (@canning_bryan) reported 8 minutes ago

  @TELUS on the phone for 70 mins waiting for a rep and I just hung up. It's just ridiculous that people have to wait this long to speak to someone at this company. You just lost a sale not that you care. **** I can't stand you

• 
  Mike (@Mike39364890) reported 8 minutes ago

  @Pyshkov @apmassaro3 Such a rip off. And we thought Telus and Rogers were bad....

• 
  Commissioner Miner (@fanCRTCProfling) reported 9 minutes ago

  @FRPC_FRPC Reminds me of the wireless code (if I recall right). Was a fight about the word "customer versus consumer". Audience encompasses all for the Bell/Rogers/Telus/Videotron AdTech industry, not necessarily broadcast objectives... IMO, off the top of my head.

• 
  Brenda Potter Phelan 🇨🇦🇺🇦 (@SilverCompass) reported 9 minutes ago

  When exactly did @TELUSsupport get so bad? Waiting to get a credit for a #FIONA fast pass for 100 minutes and counting. Chat BOT is not helpful only frustrating. And let's talk about the fee charge for using a credit card shall we?? 20 years of loyalty should count. #TELUS

• 
  Nikki's EMH (@hall_yve) reported 9 minutes ago

  @RogersHelps Yo any chance your ever going to stabilize ignite in East York. I'd like to get 24 hours continuous connectivity but that seems impossible for Canadas largest most expensive service provider. Guess who doesn't have a service outage right now? @TELUS

• 
  Sivarama Krishnan (@kvsrkrishnan) reported 12 minutes ago

  @TELUSsupport @TELUS I lost my workday because my request to transfer my service to a new address was not processed. No appointments are found in system despite requesting one for 12/1. This is really frustrating.

• 
  daphne143 (@tinabot3) reported 15 minutes ago

  Choked that @telus is charging a 1.5% fee for using credit cards to pay our bills. We already pay over double what our American/Australian counterparts pay for the same plans. I have been a customer for over 10 years. Something is wrong here.

• 
  Aman kumar (@ranaaman405) reported 17 minutes ago

  @TELUSint @TELUS @TELUSsupport this company is doing scam and fraud with employees by doing bulk hiring and taking efforts and work of employees to grow their business and then terminating them by taking there salaries in noida sec 135they don't even consider about medical issues

• 
  guri (@Gssaini11Guri) reported 18 minutes ago

  @TELUS i tried to get the new phone over my existing line and called the call centre. The disconnect the call over the hold and moreover the offers given are not good enough in comparison to rogers. Hope i will get some help here.