Telus Outage Report in Victoria, British Columbia

Problems in the last 24 hours in Victoria, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Victoria, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (13%)
• TV (7%)
• E-mail (5%)
• Total Blackout (5%)

Live Outage Map Near Victoria, British Columbia

The most recent Telus outage reports came from the following cities: Victoria.

City	Problem Type	Report Time
Victoria	Internet	6 days ago
Victoria	Internet	6 days ago
Victoria	E-mail	6 days ago
Victoria	TV	16 days ago
Victoria	Internet	21 days ago
Victoria	Phone	23 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Victoria, British Columbia

Latest outage, problems and issue reports in Victoria and nearby locations:

• 
  H. Neal Cropper (@RealNealDeal) reported 3 minutes ago from Metchosin, British Columbia

  @p_barbeau @TuraEmanuela @DrKathleenRoss1 Sorry, I have to ask. How does Telus get away with charging service fees to access longitudinal care then? I don't get how they're allowed to do what doctors cannot.

• 
  Ty_soup (@tysoup) reported 4 minutes ago from Victoria, British Columbia

  @telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now

• 
  Fully Vaxed Gordie Logan (@GordieLogan) reported 4 minutes ago from Langford, British Columbia

  Oh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.

• 
  🇨🇦🏳️‍🌈 Talia M. Wilson #GenXZeneca 🌈🇺🇸 (@olyfilmgirl) reported 9 minutes ago from Colwood, British Columbia

  Switching back to Shaw for internet. Although Telus's website said our service wouldn't change, the guy Drew talked to said we could only get slower internet. So, just waiting for Shaw order to process. And who new self install was a thing?

• 
  Brandon ::1 (@brandonscript) reported 9 minutes ago from Victoria, British Columbia

  @cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!

• 
  Anthony Kershaw (@audiophilia) reported 13 minutes ago from View Royal, British Columbia

  @TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 24 minutes ago from Central Saanich, British Columbia

  @PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.

• 
  Reg Brick (@hellonature) reported 30 minutes ago from Colwood, British Columbia

  @BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

• 
  Cheri S (@Cheri_L_S) reported 31 minutes ago from Victoria, British Columbia

  Telus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport

• 
  Revheidi Koschzeck (@RevheidiK) reported 32 minutes ago from Langford, British Columbia

  How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

• 
  Brandon Rylow (@brandonscript) reported 35 minutes ago from Saanich, British Columbia

  I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.

• 
  H. Neal Cropper (@RealNealDeal) reported 36 minutes ago from Metchosin, British Columbia

  @dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.

• 
  Zach (@zaxbux) reported 38 minutes ago from Victoria, British Columbia

  Does anyone have any idea why some @Microsoft web properties (recently LinkedIn and Visual Studio Marketplace) randomly refuse connections? Appears to only be an issue on @Telus IPv6. Mobile data and IPv4 are not affected. 🤬🤯

• 
  Tam Jam💲 (@Tamjam3z) reported 42 minutes ago from Esquimalt, British Columbia

  Why ******** does telus keep calling me at 745pm every night and hanging up? Get real.

• 
  West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported 45 minutes ago from Colwood, British Columbia

  @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 47 minutes ago from Central Saanich, British Columbia

  @mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.

• 
  Lloyd Mildon (@LloydMildon) reported 51 minutes ago from Oak Bay, British Columbia

  On my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport

• 
  Barbara Darling (@BarbaraDarlin20) reported 52 minutes ago from Victoria, British Columbia

  @MirandaWiebe @TELUS Same here 4 hours and someone was supposed to call me back within 30 minutes twice now and I'm still waiting. Really bad customer service and I started at 730 this morning

• 
  Jennifer Ross (@JRossfamilymed) reported 56 minutes ago from Prospect Lake, British Columbia

  @DrRitaMc @cpsbc_ca @BCFamilyDoctors Hahahahha is that us after death? Maybe that is a new service telus health could offer? Communication with the dead doctor?

• 
  Jody Klassen (@bellasugarsega) reported 60 minutes ago from Langford, British Columbia

  I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Netkid (@netkid23) reported 4 minutes ago

  @TELUS logged in, on the move page and it is showing one phone number, then you click down and then a second, and then later on a third all for the exact same request. Web team needs to have a look! Feel free to DM me for screenshots. cheers!

• 
  Lethal ***** (@LethaIVixen) reported 5 minutes ago

  @TELUS @TELUSsupport honestly probably transferring our internet to bell tomorrow, the Wi-Fi is bad with no signs of getting better. 8 ******* months of 300+ ping, and spikes of 2000+ called Telus and all I’m told is “oh it’s our bandwidth just reset” leaving Telus wifi tomorrow-

• 
  TELUS Support (@TELUSsupport) reported 6 minutes ago

  @Sassazz This is a valid Telus Number. please note: our outbound sales team will never ask for your personal info or credit info over the phone. If you are not sure of the validity of the call in the future feel free to reach out to us here :)

• 
  JACLYN LAROCHE (@Jclynlrch) reported 10 minutes ago

  @TELUSsupport Hi, unfortunately with no phone they cannot call- they only have a cell with a certain number of minutes. There was a Telus van out on their street this morning, and someone is moving out on their street. We think they’ve disconnected service at their house. Rocky vista gardens

• 
  PJ Fulham (@peejful) reported 13 minutes ago

  @stilez Damn I pay 90 for the same with Telus lol.

• 
  Lethal ***** (@LethaIVixen) reported 15 minutes ago

  @TELUS @TELUSsupport I’m done. I’m absolutely done. I call support and all I’m told is “our bandwidth is overwhelmed right now with the pandemic” I used to say nothing but good about Telus but enough is enough 300+ ping is my average and I spike at 2000 on bad days. And I can’t -

• 
  Sunny (@Sunny_Mangat) reported 16 minutes ago

  @MapleBrownie @TELUS Don't talk to the robot on the end of the line. Find the CEO's email address and tell him how poor the customer experience is. A fish rots from the head down. @entwistled

• 
  Dan (@Dan65354331) reported 20 minutes ago

  That said. Telus is still the best home services provider of the big two where I live. Their technical support (19 times out of 20 in a sample size of 20 years of calls) is second to none.

• 
  Jaspreet Khaira (@JaspreetKhaira5) reported 21 minutes ago

  @Anmol78733033 @TELUS It is frustrating, What a customer service. Switch to some other provider.

• 
  Jason Stettner (@Skycaptin5) reported 24 minutes ago from Calgary, Alberta

  I find that @TELUS internet has been incredibly unstable recently, with half speeds since covid started. Disconnects often too now.