Telus Outage Report in Victoria, British Columbia

Problems in the last 24 hours in Victoria, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Victoria, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (13%)
• TV (7%)
• E-mail (5%)
• Total Blackout (5%)

Live Outage Map Near Victoria, British Columbia

The most recent Telus outage reports came from the following cities: Victoria.

City	Problem Type	Report Time
Victoria	Internet	6 days ago
Victoria	Internet	6 days ago
Victoria	E-mail	6 days ago
Victoria	TV	16 days ago
Victoria	Internet	21 days ago
Victoria	Phone	23 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports Near Victoria, British Columbia

Latest outage, problems and issue reports in Victoria and nearby locations:

• 
  Revheidi Koschzeck (@RevheidiK) reported 6 minutes ago from Langford, British Columbia

  How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

• 
  Jody Klassen (@bellasugarsega) reported 10 minutes ago from Langford, British Columbia

  I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 14 minutes ago from Central Saanich, British Columbia

  @mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.

• 
  Christiane Sadeler (@ChrisSadeler) reported 14 minutes ago from Saanich, British Columbia

  @TELUS you may want to check Twitter for comments on @koodo. Or check the @koodo community board. A lot of upset people for terrible service. One more try from me to get the money due to me and my next move is CRTC. #unbelievable corporate arrogance and inaptitude.

• 
  West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported 16 minutes ago from Colwood, British Columbia

  @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

• 
  Brandon Rylow (@brandonscript) reported 17 minutes ago from Saanich, British Columbia

  I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.

• 
  Zach (@zaxbux) reported 28 minutes ago from Victoria, British Columbia

  Does anyone have any idea why some @Microsoft web properties (recently LinkedIn and Visual Studio Marketplace) randomly refuse connections? Appears to only be an issue on @Telus IPv6. Mobile data and IPv4 are not affected. 🤬🤯

• 
  Sarah Campden (she, her) (@scampden) reported 29 minutes ago from Saanich, British Columbia

  I haven't used it yet, but for those that have, is Telus Health fee based service? I think I may need an antibiotic and the thought of waiting outside a non-existent walk in clinic is awful #bcmed #yyj

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 39 minutes ago from Central Saanich, British Columbia

  @PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.

• 
  Brandon ::1 (@brandonscript) reported 45 minutes ago from Victoria, British Columbia

  @cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!

• 
  🇨🇦🏳️‍🌈 Talia M. Wilson #GenXZeneca 🌈🇺🇸 (@olyfilmgirl) reported 45 minutes ago from Colwood, British Columbia

  Switching back to Shaw for internet. Although Telus's website said our service wouldn't change, the guy Drew talked to said we could only get slower internet. So, just waiting for Shaw order to process. And who new self install was a thing?

• 
  Cheri S (@Cheri_L_S) reported 46 minutes ago from Victoria, British Columbia

  Telus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport

• 
  Anthony Kershaw (@audiophilia) reported 48 minutes ago from View Royal, British Columbia

  @TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍

• 
  Fully Vaxed Gordie Logan (@GordieLogan) reported 49 minutes ago from Langford, British Columbia

  Oh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.

• 
  Lloyd Mildon (@LloydMildon) reported 51 minutes ago from Oak Bay, British Columbia

  On my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport

• 
  Jennifer Ross (@JRossfamilymed) reported 51 minutes ago from Prospect Lake, British Columbia

  @DrRitaMc @cpsbc_ca @BCFamilyDoctors Hahahahha is that us after death? Maybe that is a new service telus health could offer? Communication with the dead doctor?

• 
  H. Neal Cropper (@RealNealDeal) reported 53 minutes ago from Metchosin, British Columbia

  @p_barbeau @TuraEmanuela @DrKathleenRoss1 Sorry, I have to ask. How does Telus get away with charging service fees to access longitudinal care then? I don't get how they're allowed to do what doctors cannot.

• 
  Tam Jam💲 (@Tamjam3z) reported 53 minutes ago from Esquimalt, British Columbia

  Why ******** does telus keep calling me at 745pm every night and hanging up? Get real.

• 
  Reg Brick (@hellonature) reported 57 minutes ago from Colwood, British Columbia

  @BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

• 
  H. Neal Cropper (@RealNealDeal) reported 59 minutes ago from Metchosin, British Columbia

  @dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Milz मिलन (@Milzz89) reported 7 minutes ago

  Looks like the @TELUS issue is fixed. 🙏🏽

• 
  Brent Wild (@SPants72) reported 9 minutes ago

  @mack3636 Issues with Telus off and on all morning here.

• 
  n walia (@n_walia1) reported 9 minutes ago

  @Ceeceefenton @NEWS1130 Turns out service is intermittent (Telus)

• 
  Zulu (@zulu153) reported 10 minutes ago

  @jkmnew @TELUSsupport @PublicMobile The messenger app was the first casualty. At least the backup messenger (the notification app) worked even though the message was garbled. It gave the very important (most important) message - it is not your phone it is us Telus with the problem. Don't adjust you phone.

• 
  McOilers 🍁 (@McOilers) reported 10 minutes ago

  Telus mobile data has been out of commission most of today. I haven't seen it this bad since the early 80's.

• 
  Kevin Borst (@kevinborst) reported 10 minutes ago

  Not only is Telus' cellular service down but their system status page is down as well 🙄

• 
  Gwape (@gwapedwink) reported 11 minutes ago

  I spent most of my day yesterday explaining to clients why @DreamHost was down so their customers couldn't use their services, and now I'm spending today explaining why @TELUS has made my phone unusable all day. #yyc #tech #developerlife

• 
  🟣牛魔王🟣🐮🈵🌹✨ (@kayo_rily) reported 13 minutes ago

  why my phone keeps being no service? I tried to fix my network but it still says 3G or no service..does anyone have same problem? im using telus

• 
  C.Woit (@colbywoit) reported 15 minutes ago

  @emerycarter Bell uses Telus towers out west. I was out of service too! Thankfully back so I can call clients

• 
  Chico Valdez (@MrChicoValdez) reported 16 minutes ago

  Some of you might be aware of widespread mobile outages today (at least Telus & affiliates). I was able to get online and verify this from Telus. I was outside a mall a few minutes later and an older fellow with a very beat up phone sheepishly asked if I could help him...