Telus Outage Report in Victoria, British Columbia

Problems in the last 24 hours in Victoria, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Victoria, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Victoria, British Columbia

The most recent Telus outage reports came from the following cities: Victoria.

City	Problem Type	Report Time
Victoria	Internet	8 days ago
Victoria	Internet	8 days ago
Victoria	E-mail	8 days ago
Victoria	TV	18 days ago
Victoria	Internet	23 days ago
Victoria	Phone	25 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports Near Victoria, British Columbia

Latest outage, problems and issue reports in Victoria and nearby locations:

• 
  Ty_soup (@tysoup) reported 26 seconds ago from Victoria, British Columbia

  @telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now

• 
  H. Neal Cropper (@RealNealDeal) reported 6 minutes ago from Metchosin, British Columbia

  @dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.

• 
  Jody Klassen (@bellasugarsega) reported 11 minutes ago from Langford, British Columbia

  I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

• 
  🇨🇦🏳️‍🌈 Talia M. Wilson #GenXZeneca 🌈🇺🇸 (@olyfilmgirl) reported 12 minutes ago from Colwood, British Columbia

  Switching back to Shaw for internet. Although Telus's website said our service wouldn't change, the guy Drew talked to said we could only get slower internet. So, just waiting for Shaw order to process. And who new self install was a thing?

• 
  Zach (@zaxbux) reported 15 minutes ago from Victoria, British Columbia

  Does anyone have any idea why some @Microsoft web properties (recently LinkedIn and Visual Studio Marketplace) randomly refuse connections? Appears to only be an issue on @Telus IPv6. Mobile data and IPv4 are not affected. 🤬🤯

• 
  Lloyd Mildon (@LloydMildon) reported 16 minutes ago from Oak Bay, British Columbia

  On my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport

• 
  Revheidi Koschzeck (@RevheidiK) reported 16 minutes ago from Langford, British Columbia

  How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

• 
  Jennifer Ross (@JRossfamilymed) reported 16 minutes ago from Prospect Lake, British Columbia

  @DrRitaMc @cpsbc_ca @BCFamilyDoctors Hahahahha is that us after death? Maybe that is a new service telus health could offer? Communication with the dead doctor?

• 
  Cheri S (@Cheri_L_S) reported 18 minutes ago from Victoria, British Columbia

  Telus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport

• 
  Brandon Rylow (@brandonscript) reported 20 minutes ago from Saanich, British Columbia

  I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.

• 
  Barbara Darling (@BarbaraDarlin20) reported 24 minutes ago from Victoria, British Columbia

  @MirandaWiebe @TELUS Same here 4 hours and someone was supposed to call me back within 30 minutes twice now and I'm still waiting. Really bad customer service and I started at 730 this morning

• 
  Tam Jam💲 (@Tamjam3z) reported 25 minutes ago from Esquimalt, British Columbia

  Why ******** does telus keep calling me at 745pm every night and hanging up? Get real.

• 
  Brandon ::1 (@brandonscript) reported 26 minutes ago from Victoria, British Columbia

  @cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!

• 
  H. Neal Cropper (@RealNealDeal) reported 33 minutes ago from Metchosin, British Columbia

  @p_barbeau @TuraEmanuela @DrKathleenRoss1 Sorry, I have to ask. How does Telus get away with charging service fees to access longitudinal care then? I don't get how they're allowed to do what doctors cannot.

• 
  Reg Brick (@hellonature) reported 35 minutes ago from Colwood, British Columbia

  @BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 36 minutes ago from Central Saanich, British Columbia

  @mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.

• 
  Fully Vaxed Gordie Logan (@GordieLogan) reported 46 minutes ago from Langford, British Columbia

  Oh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 48 minutes ago from Central Saanich, British Columbia

  @PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.

• 
  West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported 54 minutes ago from Colwood, British Columbia

  @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

• 
  Anthony Kershaw (@audiophilia) reported 57 minutes ago from View Royal, British Columbia

  @TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Hodges43285 (@hodges43285) reported 11 minutes ago

  @TELUS @TELUSsupport well it’s off again. Worst service since dial up … horrible connection and service in Prince George. Horrible.

• 
  𝐬𝐚𝐬𝐡𝐚 🌩 (@TuesdayWitch) reported 13 minutes ago

  IT WAS UP AND THEN WENT DOWN IN THE MIDDLE OF A VERY IMPORTANT MEETING @TELUS THIS IS RIDICULOUS! I AM DIRECTLY CONNECTED AND NOTHING IS ON WIFI

• 
  /////Annie Smoakly////🏳️‍🌈 (@AnnieSmoakly) reported 15 minutes ago

  Rent: $850 Epcor: $400 Direct Energy: $450 Telus: $100 Paycheck: $1850 Do YOU see the ******* Problem?! Because I ******* can’t UN see it!!!

• 
  Mackie (@mackie4567) reported 15 minutes ago

  @kim_siever I've noticed this too. I thought it was just Telus but it's starting to be other companies too. We have stellar credit and no problems but all of a sudden there are way more reminders.

• 
  Joel Black-Beatty (he/him) (@joelblackbeatty) reported 16 minutes ago

  @TELUS just wanted to say your employee Adam (phone ending in 2854) is amazing, he should get a raise! He’s been the only positive experience I’ve had with Telus, and really made up for the terrible service I receive daily from Telus. He’s the only reason I kept your service.

• 
  Eric Faceplant (@EricFaceplant) reported 16 minutes ago

  @TELUSsupport I appreciate that, while restaurants are going through such a difficult time, that Telus is responding by abdicating all but the minimum responsibility legally required. I missed a very important call back because of the interruption in service.

• 
  tezzy (@tezzywyd) reported 18 minutes ago

  @gvnnarvvs @Addywya @yo1elu Telus fg sucks ***

• 
  Ryan Stewart (@RyanStew8881) reported 20 minutes ago

  @TELUSsupport @TELUS first two weeks with you and wifi just hard crashed again. The previous ones your sub contractors unplugging us at the hub. Zero control over this. Care to help on a Friday night? Ripped up the lawn and driveway for your fibre...’awesome’

• 
  kyall glennie (@kyall) reported 20 minutes ago

  @silversetsun and my SIM is the no-frills, no-service, no-call centre "Public Mobile" owned by Telus. the cheapest you can get.

• 
  windows_2000 (@AnnoyingBoxz) reported 21 minutes ago

  @TELUS for **** sakes ive been at 300 ping for the past 10 mins. fix your **** already