Telus Outage Report in Victoria, British Columbia

Problems in the last 24 hours in Victoria, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Victoria, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Victoria, British Columbia

The most recent Telus outage reports came from the following cities: Victoria.

City	Problem Type	Report Time
Victoria	Internet	7 days ago
Victoria	Internet	7 days ago
Victoria	E-mail	7 days ago
Victoria	TV	17 days ago
Victoria	Internet	22 days ago
Victoria	Phone	24 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports Near Victoria, British Columbia

Latest outage, problems and issue reports in Victoria and nearby locations:

• 
  Jody Klassen (@bellasugarsega) reported 32 seconds ago from Langford, British Columbia

  I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

• 
  Brandon Rylow (@brandonscript) reported 1 minute ago from Saanich, British Columbia

  I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.

• 
  Barbara Darling (@BarbaraDarlin20) reported 7 minutes ago from Victoria, British Columbia

  @MirandaWiebe @TELUS Same here 4 hours and someone was supposed to call me back within 30 minutes twice now and I'm still waiting. Really bad customer service and I started at 730 this morning

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 12 minutes ago from Central Saanich, British Columbia

  @mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.

• 
  Cheri S (@Cheri_L_S) reported 15 minutes ago from Victoria, British Columbia

  Telus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport

• 
  Tesla Tours (@tesla_tours) reported 18 minutes ago from Victoria, British Columbia

  @EmmaCParston @Google People complain that high quality electronic products by companies like Apple and Tesla are overpriced until they waste valuable time on the alternatives. For my part, I’m wishing I’d stayed with Fido & Shaw instead of getting duped into Telus’ marketing-first service-last model

• 
  Brandon ::1 (@brandonscript) reported 23 minutes ago from Victoria, British Columbia

  @cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!

• 
  Anthony Kershaw (@audiophilia) reported 25 minutes ago from View Royal, British Columbia

  @TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍

• 
  Reg Brick (@hellonature) reported 29 minutes ago from Colwood, British Columbia

  @BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

• 
  West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported 38 minutes ago from Colwood, British Columbia

  @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

• 
  Sherry Merriam (@sherryella77) reported 39 minutes ago from Victoria, British Columbia

  Going on day 8 & still no email on iPhone. Can’t get any of the old emails I need for this #militarymove What an absolute shit show. Im so mad I could spit nails. The “I’m sorry’s are getting super freaking old. Day 2 with no call back from TELUS even tho Im in queue #telusfail

• 
  Jenn Tranmer (@vicmomdoc) reported 40 minutes ago from Langford, British Columbia

  @antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

• 
  Ian holt (@holtyny) reported 45 minutes ago from Victoria, British Columbia

  @TELUS @TELUSsupport as long as this keeps going on I will advise our new neighbours to go to @Shawhelp a lady yesterday was having problems with telus to move in next month so now she is calling shaw this morning. Shaw as been brilliant.

• 
  Zach (@zaxbux) reported 45 minutes ago from Victoria, British Columbia

  Does anyone have any idea why some @Microsoft web properties (recently LinkedIn and Visual Studio Marketplace) randomly refuse connections? Appears to only be an issue on @Telus IPv6. Mobile data and IPv4 are not affected. 🤬🤯

• 
  Ian holt (@holtyny) reported 46 minutes ago from Brentwood Bay, British Columbia

  @TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...

• 
  Revheidi Koschzeck (@RevheidiK) reported 49 minutes ago from Langford, British Columbia

  How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 52 minutes ago from Central Saanich, British Columbia

  @PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.

• 
  H. Neal Cropper (@RealNealDeal) reported 55 minutes ago from Metchosin, British Columbia

  @dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.

• 
  Ty_soup (@tysoup) reported 56 minutes ago from Victoria, British Columbia

  @telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now

• 
  Lloyd Mildon (@LloydMildon) reported 60 minutes ago from Oak Bay, British Columbia

  On my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Guy (@man_of_storm) reported 6 minutes ago

  @TekSavvyBuzz Bell, Rogers and Telus have made very little efforts to provide a broadband solution to the rural communities. They do not deserve this break until such a time that they have a proper service in the rural communities.

• 
  Mistted25 (@mistted25) reported 7 minutes ago

  @TELUS There was a clause within Ian Scott's farewell package that forces him to kneel down and blow you, Bell & Rogers once he'd be head of the CRTC, am I right? Or are you still outright bribing him? I don't think you'd be that cocky with Charbonneau & all... #Bell #ROGERS

• 
  Master of screm (@RomeoTheMac1) reported 7 minutes ago

  @Uncle_B_T @TELUS Dumbdad say we pay $65 for 600Mps down, 30 up, no data cap no thing call contract.

• 
  Marci Girling McPeak (@mingo59) reported 8 minutes ago

  @TELUSsupport I ordered my new Telus service online, states $45 activation fee waived. I got told by chat support this isn’t so … who’s in the right?

• 
  Nathan Graf (@NRG47708) reported 10 minutes ago

  This scares me more knowing they still have to rule on shaw+freedom mobile buyout by Rogers. All I can says is **** Bell, Telus and Rogers and this sudo monopoly they have on Canadian telecoms that's allowed by this sham government and the spineless cowardly shills at the CRTC.

• 
  katie baradoy (@katieekatess) reported 13 minutes ago

  Hey @TELUS you’re the worst!!!!! We’ve been with you for 6 years (&honestly had pretty crappy service during that time). Now we’re moving out of province we are being hit with a HUGE cancellation fee. We were told there was the possibility you could waive it. But you won’t!!!

• 
  Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported 19 minutes ago

  @spencerbennett1 @TELUSsupport @TELUS Oh, I wasn't in the waiting queue (I was only in queue for like 2 minutes). It was the actual support call for that whole 2 hours. They finally let me go and are supposed to call me back this hour with a resolution.

• 
  Trish Spink (@trishspink1) reported 19 minutes ago

  @virginmobilecan switched to Virgin from Telus and really struggling with Virgin technical support. After 5 phone calls and 2 none returned calls (when technicians were at a loss) problem still not resolved and still no plan to resolve. Please help

• 
  M4x1m0 (@M4x1m086) reported 21 minutes ago

  Part 3. Like why blame something when it’s actually ur guys issue. I can google “high ping Telus” and I see a lot of people having this issue and no fix or help... it just saddens me, that your guys website offers no more ping no more lag and it’s just crap...

• 
  Dopamine Triggers (Poutine / Tacos) (@DopamineTrigger) reported 22 minutes ago

  The CRTC has sold the interests of Canadians down the river. But rather than get mad at @Bell Canada, @Telus and @Rogers for reaming us, we're going with Starlink. If we're going to pay a high price for internet, it might as well be the best.