Telus Outage Report in Victoria, British Columbia

Problems in the last 24 hours in Victoria, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Victoria, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Victoria, British Columbia

The most recent Telus outage reports came from the following cities: Victoria.

City	Problem Type	Report Time
Victoria	Internet	7 days ago
Victoria	Internet	7 days ago
Victoria	E-mail	7 days ago
Victoria	TV	17 days ago
Victoria	Internet	22 days ago
Victoria	Phone	24 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports Near Victoria, British Columbia

Latest outage, problems and issue reports in Victoria and nearby locations:

• 
  Fully Vaxed Gordie Logan (@GordieLogan) reported 3 minutes ago from Langford, British Columbia

  Oh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.

• 
  Cheri S (@Cheri_L_S) reported 7 minutes ago from Victoria, British Columbia

  Telus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport

• 
  Lloyd Mildon (@LloydMildon) reported 13 minutes ago from Oak Bay, British Columbia

  On my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport

• 
  West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported 15 minutes ago from Colwood, British Columbia

  @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

• 
  Jenn Tranmer (@vicmomdoc) reported 16 minutes ago from Langford, British Columbia

  @antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

• 
  Zach (@zaxbux) reported 24 minutes ago from Victoria, British Columbia

  Does anyone have any idea why some @Microsoft web properties (recently LinkedIn and Visual Studio Marketplace) randomly refuse connections? Appears to only be an issue on @Telus IPv6. Mobile data and IPv4 are not affected. 🤬🤯

• 
  Jody Klassen (@bellasugarsega) reported 26 minutes ago from Langford, British Columbia

  I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

• 
  Reg Brick (@hellonature) reported 27 minutes ago from Colwood, British Columbia

  @BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

• 
  Anthony Kershaw (@audiophilia) reported 30 minutes ago from View Royal, British Columbia

  @TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍

• 
  Barbara Darling (@BarbaraDarlin20) reported 33 minutes ago from Victoria, British Columbia

  @MirandaWiebe @TELUS Same here 4 hours and someone was supposed to call me back within 30 minutes twice now and I'm still waiting. Really bad customer service and I started at 730 this morning

• 
  Tam Jam💲 (@Tamjam3z) reported 39 minutes ago from Esquimalt, British Columbia

  Why ******** does telus keep calling me at 745pm every night and hanging up? Get real.

• 
  Brandon ::1 (@brandonscript) reported 45 minutes ago from Victoria, British Columbia

  @cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 46 minutes ago from Central Saanich, British Columbia

  @PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.

• 
  H. Neal Cropper (@RealNealDeal) reported 48 minutes ago from Metchosin, British Columbia

  @dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.

• 
  Sherry Merriam (@sherryella77) reported 55 minutes ago from Victoria, British Columbia

  Going on day 8 & still no email on iPhone. Can’t get any of the old emails I need for this #militarymove What an absolute shit show. Im so mad I could spit nails. The “I’m sorry’s are getting super freaking old. Day 2 with no call back from TELUS even tho Im in queue #telusfail

• 
  Ty_soup (@tysoup) reported 56 minutes ago from Victoria, British Columbia

  @telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 57 minutes ago from Central Saanich, British Columbia

  @mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.

• 
  Revheidi Koschzeck (@RevheidiK) reported 57 minutes ago from Langford, British Columbia

  How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

• 
  Ian holt (@holtyny) reported 58 minutes ago from Victoria, British Columbia

  @TELUS @TELUSsupport as long as this keeps going on I will advise our new neighbours to go to @Shawhelp a lady yesterday was having problems with telus to move in next month so now she is calling shaw this morning. Shaw as been brilliant.

• 
  Brandon Rylow (@brandonscript) reported 58 minutes ago from Saanich, British Columbia

  I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  oolon (@OOLON7) reported 2 minutes ago

  @TELUS if I wanted to watch buffering I’d turn on my computer in 1980 blue curve sucks

• 
  Jasen (@TheRealJasen) reported 3 minutes ago

  @TELUSsupport Any known problems with cell service in Kitchener area? I can't get a connection, several people at work on Telus network having the same issue

• 
  oolon (@OOLON7) reported 5 minutes ago

  @TELUS Blue curve sucks

• 
  Former_Toronto (@TorontoFormer) reported 5 minutes ago

  @TELUS Why go through all that trouble when Starlink will soon be available?

• 
  Darlene Gibson (@DarleneKGibson) reported 8 minutes ago

  Is anyone else with Telus mobility having service issues today?

• 
  Orri Greaves (@OrriG) reported 11 minutes ago

  @TELUS makes copious amounts of money because they make it impossible to cancel services. I moved and it took 5 minutes to cancel my @bchydro services.

• 
  Derrick Zito (@milobloom12) reported 11 minutes ago

  Wow!!! Not surprised no reply from them# never again. Telus. Problem with my iphone. Apple ran tests. No issue. Telus cannot find problem. Willing to cut contract penalty in half to get new phone. Telus wont budge. .

• 
  RitchWorld (@RitchWorld) reported 12 minutes ago from New Westminster, British Columbia

  Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.

• 
  Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported 13 minutes ago

  @SteveThePylon @Bell No surprise. Fido is part of the Rogers network. Bell shares much of their network with TELUS (I say this because Bell claims to have more coverage than TELUS).

• 
  DanielleJN (@DanielleJN4) reported 15 minutes ago

  @TELUSsupport if I can’t access my streaming service because of something that you can’t seem to fix no matter how many complaints are made. I am cancelling my Telus service altogether I have simply had enough.