Telus

Telus Outage Report in Shawnigan Lake, Cowichan Valley Regional District, British Columbia

No problems detected

If you are having issues, please submit a report below.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Shawnigan Lake, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Shawnigan Lake and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Shawnigan Lake, Cowichan Valley Regional District, British Columbia 12/03/2025 00:30

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (19%)

    Phone (19%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near Shawnigan Lake, Cowichan Valley Regional District, British Columbia

The most recent Telus outage reports came from the following cities: Duncan, Sidney and Shawnigan Lake.

Loading map, please wait...
City Problem Type Report Time
CanadaDuncan Phone
CanadaDuncan Internet
CanadaDuncan TV
CanadaSidney Phone
CanadaShawnigan Lake Phone
CanadaDuncan Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Shawnigan Lake, British Columbia

Latest outage, problems and issue reports in Shawnigan Lake and nearby locations:

  • Finnegan661 Finnegan66🍀 (@Finnegan661) reported from Sidney, British Columbia

    @TELUS I am absolutely disgusted as a long time customer. 3x now having to reschedule and be on hold for over an hour. How is that customer service???? 🤔 only to be told now that the rescheduled appointment 'may' go forward jesus

  • mrichter37 Mike Richter (@mrichter37) reported from Mill Bay, British Columbia

    @Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS

  • suestroud Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported from Central Saanich, British Columbia

    @PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.

  • mjeso michael eso (@mjeso) reported from Sidney, British Columbia

    @bcgeu @TELUS is a profitable company providing payroll services to the BC Government. Shameful that they are not prepared to treat their employees fairly!

  • Finnegan661 Finnegan66🍀 (@Finnegan661) reported from Sidney, British Columbia

    @TELUSsupport A little late? We have been Telus customers for years. The problem has been rectified now. After being on hold on 3 sep occasions for more than an hour. Not great customer service unfortunately

  • holtyny Ian holt (@holtyny) reported from Brentwood Bay, British Columbia

    @TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...

  • tessvanstraaten Tess van Straaten (@tessvanstraaten) reported from Mill Bay, British Columbia

    @racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!

  • suestroud Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported from Central Saanich, British Columbia

    @mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.

  • brandanCiccone Brandan (@brandanCiccone) reported from Cowichan Station, British Columbia

    @TELUSsupport good afternoon! I recently got Telus Security and need some help paying the bill, I assumed it was bundled in with my satellite and phone bill

  • Finnegan661 Finnegan66🍀 (@Finnegan661) reported from Sidney, British Columbia

    @therealjugni @TELUS I can tell you that I was able to fix the issue but no resolve with the original person. It's very sad but we are looking at other options now. We have been a telus customer for over 20 years #shameonyoutelus

  • JRossfamilymed Jennifer Ross (@JRossfamilymed) reported from Prospect Lake, British Columbia

    @DrRitaMc @cpsbc_ca @BCFamilyDoctors Hahahahha is that us after death? Maybe that is a new service telus health could offer? Communication with the dead doctor?

  • Captnwilly Bill Perry (@Captnwilly) reported from Sidney, British Columbia

    @TELUSsupport how do we get Telus technical support to call us at home?

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • AlleyDalley Allison (@AlleyDalley) reported

    @Crys_marie98 @TELUS I’m soooooo mad. And I tried their online chat support first and “Kevin” was an absolute *******.

  • jenniferelle_ Jennifer Elle (@jenniferelle_) reported

    @AlleyDalley I hated Telus. I switched to Bell years ago and will never go back. Worst customer service ever.

  • ABraunizer Anna Braunizer (she/her) (@ABraunizer) reported

    @RobinMazumder It really is bad. You could pay to be added to waitlist for a family doctor. Lots of people try to get nurse practitioners and even then, difficult to get in. I usually go for virtual with telus because haven't been able to get a family doctor since mine retired 4 years ago.

  • adaredia Seefy (@adaredia) reported

    Is it just me or has the service at @TELUS seriously deteriorated this year? Wow. Can't get the billing right, hour long waits and disconnected while left on hold. CTTC complaint incoming 🤬

  • AdvocatingHere Beautifully Inclusive (@AdvocatingHere) reported

    Alberta, Telus mobility & iphone13? data fast or slow? locked to 5g only or can you choose 3g? 5g slow? Bell mobility locked to 5g and INSANELY slow on my iphone13. What is the point of having data when you can't use it. Anyone with iphone13+telus care to weigh

  • dougcrone Doug Crone (@dougcrone) reported

    Calling tech support is an unacceptable wait. This is absolutely not the service I expect out of Telus. This is what I would expect from one of your crappy cheaper competitors not a premium provider.

  • siobhanmcelduff Siobhán McElduff 🏳️‍⚧️🏳️‍🌈 (@siobhanmcelduff) reported

    That terrible moment when you realize your future includes a call to @Telus for a refund of an overpayment.

  • DVDWLAY 𝓣𝓱𝓮 𝓚𝓷𝓲𝓰𝓱𝓽 𝓜𝓪𝔂𝓸𝓻 (@DVDWLAY) reported

    @ShawInfo This is ****** ridiculous. 14 hours no service. Surely you will be compensating your Surrey BC Customers... right? I think I am calling Telus in the Morning.

  • AlleyDalley Allison (@AlleyDalley) reported

    So update to this- the @TELUS rep escalated me to a support team. They still refused to transfer the money. I explained to her that Telus emailed me with my mobility account clearly marked on it. I clicked that link. I paid my bill. Telus somehow put it elsewhere.

  • DarinAmundson D🅰️Rℹ️N (@DarinAmundson) reported

    @AlleyDalley @TELUS Telus is GOD AWFUL!!!!