Vidéotron Outage Report in Anjou, Montréal, Québec

Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots

@Videotron is so bad. I cant ******* watch the @RocketLaval because of their bad service.

@Videotron so, erm, you’re internet is down?

@Videotron you bill my elderly mother for unreturned items that were returned in October. Yet I have to go to the store to fix it? I’m in Toronto?

When a customer has a @videotron or @sympatico or @aol email 🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩

@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

@Videotron internet seems to be down for folks in Hudson/St lazare

@Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.

@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes

@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap

@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic

@Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?

@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.

2am thunderstrike overhead fried my Google wifi, Videotron cable modem, a network switch and possibly my ethernet card on my main PC. Very glad I kept a backup router so I can at least get internal services (Plex) back up.

Great. Videotron seems to be unstable. 3rd time losing connection today 🤌

Anyone has a stream for the Laval Rocket game? Videotron won't let us connect to the website of rds and the link to change the password is just not working.

Dude! Honestly videotron helix tv yesterday bugged the entire Argentina vs Croatia match. Missed the penalty kick from Messi and today they send me an email saying there’s a fees increase. Lol talk about bad timing videotron. This is one piss off latina now. #Quebec

@Suzukithegoat Damn. I'm at least 4t seconds behind. Thank you Helix videotron.

Would not Videotron face same issue? Counsel: no, because Videotron will upgrade the Freedom network (Freedom has always been behind) so it can compete with the current successful incumbents. (Q from me: if Freedom customers are budget customers, where will they get service?)

@DallanInvictus This is what I thought! And why I'm hesitant to switch. But at least Videotron has a customer service department, whereas I can only communicate with Fizz via twitter DMs. I dunno!

@Videotron Unbelievable.again and again my invoice is wrong. Now I have to waste time by calling and arguing with customer service about the salesman who sold me the service and the fact that I was overcharged on my bill...AGAIN. 3 months straight #videotron #fedup

Probably gonna leave @fizz_ca in the new year because the internet service has been so unreliable this year. Can anyone in Montreal recommend an alternative? I picked Fizz because it was budget friendly but maybe I should go back to @Videotron...

@Videotron when will you support esims?

@reneeyoxon Fizz is a Videotron flanker brand so they use the same networks - not sure the latter would be any more reliable if you're having trouble with the former?

There are tons of resellers in wireline - no need to invest capital to build own network. Videotron does not need to build its own facilities. Crampton pushes further: is it not true that bundling of wireline and wireless is a key part of Rogers deal?

@Videotron I love getting 90mbps instead of 450 and being unable to reach customer service :)