Vidéotron Outage Report in Dorval, Montréal, Quebec

Problems in the last 24 hours in Dorval, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Dorval, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (18%)
• TV (9%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (1%)

Live Outage Map Near Dorval, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, Saint-Constant, Laval, Mercier, Longueuil, Dollard-Des Ormeaux, Pointe-Claire, and Boisbriand.

City	Problem Type	Report Time
Montréal	Wi-fi	5 days ago
Montréal	Internet	7 days ago
Montréal	Total Blackout	8 days ago
Montréal	Total Blackout	8 days ago
Montréal	Internet	8 days ago
Montréal	Total Blackout	8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Dorval, Quebec

Latest outage, problems and issue reports in Dorval and nearby locations:

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 19 seconds ago from Montréal, Quebec

  @Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 13 minutes ago from Dollard-Des Ormeaux, Quebec

  When Videotron calls you to solve your problems, but actually doesn't lmao.

• 
  SalaUddin (@salauddinshah99) reported 14 minutes ago from Laval, Quebec

  @fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!

• 
  Kathy M (@kathym425) reported 19 minutes ago from Montréal, Quebec

  @lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

• 
  Sean Lloyd (@SeanLloyd93) reported 22 minutes ago from Montréal, Quebec

  @Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

• 
  khai (@sumtimw0ng) reported 23 minutes ago from Montréal, Quebec

  Hm, Videotron Internet is unstable tonight...

• 
  sbg4evr (@sbg4evr) reported 24 minutes ago from Montréal, Quebec

  @JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 25 minutes ago from Dollard-Des Ormeaux, Quebec

  Don't ever go to @Videotron. Worst customer service ever. They make a mistake and you still gotta pay for it.

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 26 minutes ago from Dollard-Des Ormeaux, Quebec

  @Videotron has the worst customer service.

• 
  KitEdotca (@KittEdotca) reported 27 minutes ago from Westmount, Quebec

  @Videotron so, erm, you’re internet is down?

• 
  Issa Sissoko (@IssaCheckmate) reported 27 minutes ago from Montréal, Quebec

  I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

• 
  Tom (@dirtydinarzo) reported 28 minutes ago from Kirkland, Quebec

  @KayleaPeres @omar___a1 A few weeks ago they said their system was down but yeah videotron is some of the worst wifi

• 
  m@rie (@mtn_carnet) reported 29 minutes ago from Montréal, Quebec

  @Videotron Service internet.

• 
  Issa Sissoko (@IssaCheckmate) reported 31 minutes ago from Montréal, Quebec

  @Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

• 
  Issa Sissoko (@IssaCheckmate) reported 33 minutes ago from Montréal, Quebec

  @Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

• 
  Issa Sissoko (@IssaCheckmate) reported 46 minutes ago from Montréal, Quebec

  @sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

• 
  Elephant Stone (@ElephantStoneHQ) reported 51 minutes ago from Montréal, Quebec

  @MikeSidel @Videotron Sucks

• 
  Badr S. Masri (@badrmasri) reported 52 minutes ago from Laval, Quebec

  @Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?

• 
  Nick Chrysanthakopoulos (@NickChrysantha1) reported 53 minutes ago from Montréal, Quebec

  @fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

• 
  Issa Sissoko (@IssaCheckmate) reported 59 minutes ago from Montréal, Quebec

  @Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stephan (@StephanKaz) reported 3 minutes ago

  Let's go @Videotron @Helix FIX THAT ****!

• 
  Daniel McMahon (@danmac40) reported 3 minutes ago

  @Videotron We should all get a discount $ for this terrible service

• 
  Chevy (@CoachSanta_) reported 4 minutes ago

  It's college football heaven today AND Quebec lockdowns... Please @Videotron make Helix work. @Bell is your network working? Videotron is down again.

• 
  Ruth Fernandez (@FernandezInk) reported 6 minutes ago

  @Videotron @Do8qThi It’s still not working. Since 18h:46. 20 minutes and counting!

• 
  Chuck from 🇨🇦 (@chuckfromcanada) reported 9 minutes ago

  @THEBEAMbox @Videotron @Do8qThi i did but infuriating i have to. new years eve , couvre feu and now no frigging TV...piece of **** company.

• 
  Steben.Illustration (@ArtofSekhmet) reported 13 minutes ago

  @GopBelieveme @Videotron Same problem since the curfew alert

• 
  I wish Nicolle Wallace followed me 🌊🇨🇦 ✡🌊 (@GopBelieveme) reported 13 minutes ago

  Any other Videotron subscribers lose TV? My Helix is down, their support is closed, there is a curfew here. Do I just go to sleep I planned on relaxing with some TV tonight. This sucks @Videotron, you owe me for this!

• 
  Hugo Sham (@HugoSham) reported 17 minutes ago

  Seriously @Videotron ? Helix services down in westmount in a pandemic on new years eve and no one answering at technical support. Why do I pay for your services again?

• 
  bruce s (@bruceskelhorne) reported 18 minutes ago

  @Videotron Hahaha the worst service for the price we pay. And where I live you are the only cable service provider . Much like the government you are proving to be as incompetent

• 
  Mymmi💙 (@mymmi23) reported 29 minutes ago

  @Videotron can you guys fix the #helix system? Don’t since the alert