Vidéotron outages and service status in Dorval, Quebec

Problems in the last 24 hours in Dorval, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Dorval, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Dorval, Quebec

Latest outage, problems and issue reports in Dorval and nearby locations:

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 5 minutes ago from Dollard-Des Ormeaux, Quebec

  When Videotron calls you to solve your problems, but actually doesn't lmao.

• 
  Joseph Valenti (@BrokrBindr) reported 12 minutes ago from Beaconsfield, Quebec

  @DisneyStudiosCA I paid for a subscription today for my residence in Montreal. My ISP (Cronomagic) is a reseller for one of the major ISPs (Videotron). Disney+ is blocking me, identifying my IP address as "outside of Canada", which it is not (!). No service unless my cellular data. Not happy!

• 
  Brommelier (@jonjerkone) reported 16 minutes ago from Westmount, Quebec

  When a customer has a @videotron or @sympatico or @aol email 🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩

• 
  Matt Britton 🍉🇵🇸 1-1 (@LedZepFan1976) reported 31 minutes ago from Châteauguay, Quebec

  @DarrenWHaynes @HILITINGHOCKEY @TrentDavies69 I have all the sportsnet channels on videotron ($15/month for them all). Watched the game last night on SNE, and had access to it on the other Snet channels too of course I turned it off in the 3rd when they were down 4-1 in the 3rd but still. Haven't missed a game since R1 G1

• 
  Priesh Mistry (@TheMistryUK) reported 34 minutes ago from Dorval, Quebec

  @Videotron Service just went down again in Dorval. Worked for about 5-6hrs.

• 
  Tom (@dirtydinarzo) reported 36 minutes ago from Kirkland, Quebec

  @KayleaPeres @omar___a1 A few weeks ago they said their system was down but yeah videotron is some of the worst wifi

• 
  summer the fighter (@SummerrWoodss) reported 41 minutes ago from Dollard-Des Ormeaux, Quebec

  @Videotron y’all out here having the worst connection and nobody working to help…

• 
  lagarto malo 🦎 (@lagarto_malo) reported 43 minutes ago from Westmount, Quebec

  @pmarriott @Videotron It seems spotty this morning, short periods of outage then back to normal.

• 
  Katelyn Thomas (@katelynvthomas) reported 50 minutes ago from Westmount, Quebec

  I am convinced the person who voices videotron’s automated customer service line is Chandler Bing’s dad.

• 
  Averwing Entertainment (@AverwingTTV) reported 50 minutes ago from Mont-Royal, Quebec

  @Videotron is having a service Interruption which I was not notified of so stream is offline for now 😭

• 
  mohan eappen (@mohaneappen) reported 52 minutes ago from Dollard-Des Ormeaux, Quebec

  @Videotron Hydro came back last night around 11:00 pm but Helix does not want to reconnect Should I attempt to call Customer Service ? I am in Pointe Claire H9R 5X9

• 
  KitEdotca (@KittEdotca) reported 52 minutes ago from Westmount, Quebec

  @Videotron so, erm, you’re internet is down?

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 52 minutes ago from Dollard-Des Ormeaux, Quebec

  Don't ever go to @Videotron. Worst customer service ever. They make a mistake and you still gotta pay for it.

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 59 minutes ago from Dollard-Des Ormeaux, Quebec

  @Videotron has the worst customer service.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Francis Taquin (@FrancisTaquin1) reported 4 minutes ago

  " Videotron warns: “When 3G is shut down, you will no longer be able to call 911 if you use a mobile phone or a SIM card that is not VoLTE compatible. This is already the case when you are travelling in the United States.” How to check your phone Freedom Mobile recommends dialing #TEST (#8378). If the call goes through, your phone is VoLTE-ready. If it doesn’t, you’ll need a newer phone and SIM card to stay connected. "

• 
  Jeanmat (@Jeanmat_) reported 4 minutes ago

  And it doesn't just kill it for the device, but for the entire network. **** is dumb. Maybe I'll need to get a third party router idk. Very under documented issue, wasn't an issue with Videotron/Fizz.

• 
  Fluxtrot (@fluxtrot) reported 5 minutes ago

  @Videotron Also, the clock is ticking... I will check in every three hours to see what you are actually doing. A non-reply to my DM - I will assume you have done NOTHING (or trying to call that one one guy in India that knows his ****.

• 
  Alex Clark (@alxclrk) reported 6 minutes ago

  I'm on a train from Toronto to Montreal, and I can't believe we can't get reliable internet for the entire trip with VIA Rail. Onboard wifi dropping constantly and even Videotron's network has terrible coverage over the entire ride. Really wish they could use Starlink somehow.

• 
  Shawna McLean (@Shawna_not_Sean) reported 8 minutes ago

  What a day, I'm going to have today! There's a problem with my father's TV I need to solve a problem before the gray cup 🤯 talk about stress 🤬😔 #GreyCup #videotron

• 
  Max (@MightyMax44) reported 9 minutes ago

  So I have RDS on my tv with videotron. But when I try to log in the webdiffusion with my RDS account it says I need to pay for rds? What ********?

• 
  Erick Dahan (@erickdahan) reported 9 minutes ago

  @JonFraserTF @TELUS They are all terrible. Bell, Rogers (blech)...now you are telling us Telus. Videotron in QC is ok, not the best deals, but business line service is decent.

• 
  Francis Taquin (@FrancisTaquin1) reported 13 minutes ago

  " With Rogers shutting its 3G network on July 31 too, it’s likely that Freedom Mobile and Videotron’s 3G shutdown is related, since its wireless customers also roam on Rogers. “Starting July 31, 2025, one of our Canadian partners will begin shutting down their 3G network, beginning with the province of Quebec, as well as Ottawa, and it’s surrounding areas,” says Freedom Mobile. Recently, Rogers and Fido have already started cutting off working phones that were using its 3G networks, in what was deemed accidental. Rogers is also charging a $75 network fee if users continue to use 3G networks. "

• 
  irønic (@mortendedans) reported 15 minutes ago

  @shawn_elbaz @0xIlyy Fizz uses videotron's network, it's not true FTTH

• 
  Marc Lawsane (@InsaneLawsane) reported 25 minutes ago

  @Videotron once again no service!?!?