Vidéotron outages and service status in Pointe-Claire, Quebec

No problems detected

If you are having issues, please submit a report below.

Vidéotron generated 0 outage signals in the last 24 hours around Pointe-Claire, including 0 direct reports.
The most common problems reported in this area mention Phone.
The most recent signal from this area was received Apr 27, 4:48 PM EDT.

Phone (100%)

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Pointe-Claire, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Pointe-Claire, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Baseline
May 3, 10:00 AM EDT	0	0
May 3, 10:20 AM EDT	0	0
May 3, 10:40 AM EDT	0	0
May 3, 11:00 AM EDT	0	0
May 3, 11:20 AM EDT	0	0
May 3, 11:40 AM EDT	0	0
May 3, 12:00 PM EDT	0	0
May 3, 12:20 PM EDT	0	0
May 3, 12:40 PM EDT	0	0
May 3, 1:00 PM EDT	0	0
May 3, 1:20 PM EDT	0	0
May 3, 1:40 PM EDT	0	0
May 3, 2:00 PM EDT	0	0
May 3, 2:20 PM EDT	0	0
May 3, 2:40 PM EDT	0	0
May 3, 3:00 PM EDT	0	0
May 3, 3:20 PM EDT	0	0
May 3, 3:40 PM EDT	0	0
May 3, 4:00 PM EDT	0	0
May 3, 4:20 PM EDT	0	0
May 3, 4:40 PM EDT	0	0
May 3, 5:00 PM EDT	0	0
May 3, 5:20 PM EDT	0	0
May 3, 5:40 PM EDT	0	0
May 3, 6:00 PM EDT	0	0
May 3, 6:20 PM EDT	0	0
May 3, 6:40 PM EDT	0	0
May 3, 7:00 PM EDT	0	0
May 3, 7:20 PM EDT	0	0
May 3, 7:40 PM EDT	0	0
May 3, 8:00 PM EDT	0	0
May 3, 8:20 PM EDT	0	0
May 3, 8:40 PM EDT	0	0
May 3, 9:00 PM EDT	0	0
May 3, 9:20 PM EDT	0	0
May 3, 9:40 PM EDT	0	0
May 3, 10:00 PM EDT	0	0
May 3, 10:20 PM EDT	0	0
May 3, 10:40 PM EDT	0	0
May 3, 11:00 PM EDT	0	0
May 3, 11:20 PM EDT	0	0
May 3, 11:40 PM EDT	0	0
May 4, 12:00 AM EDT	0	0
May 4, 12:20 AM EDT	0	0
May 4, 12:40 AM EDT	0	0
May 4, 1:00 AM EDT	0	0
May 4, 1:20 AM EDT	0	0
May 4, 1:40 AM EDT	0	0
May 4, 2:00 AM EDT	0	0
May 4, 2:20 AM EDT	0	0
May 4, 2:40 AM EDT	0	0
May 4, 3:00 AM EDT	0	0
May 4, 3:20 AM EDT	0	0
May 4, 3:40 AM EDT	0	0
May 4, 4:00 AM EDT	0	0
May 4, 4:20 AM EDT	0	0
May 4, 4:40 AM EDT	0	0
May 4, 5:00 AM EDT	0	0
May 4, 5:20 AM EDT	0	0
May 4, 5:40 AM EDT	0	0
May 4, 6:00 AM EDT	0	0
May 4, 6:20 AM EDT	0	0
May 4, 6:40 AM EDT	0	0
May 4, 7:00 AM EDT	0	0
May 4, 7:20 AM EDT	0	0
May 4, 7:40 AM EDT	0	0
May 4, 8:00 AM EDT	0	0
May 4, 8:20 AM EDT	0	0
May 4, 8:40 AM EDT	0	0
May 4, 9:00 AM EDT	0	0
May 4, 9:20 AM EDT	0	0
May 4, 9:40 AM EDT	0	0
May 4, 10:00 AM EDT	0	0

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Pointe-Claire, Quebec

The most recent Vidéotron outage reports came from the following cities: Kirkland.

City	Problem Type	Report Time
Kirkland	Phone	7 days ago
Dollard-Des Ormeaux	TV	2 months ago
Pointe-Claire	Internet	2 months ago
Dollard-Des Ormeaux	Wi-fi	2 months ago
LaSalle	TV	4 months ago
Dorval	TV	4 months ago

Nearby cities with recent reports

Kirkland

1 recent signals

7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Pointe-Claire, Quebec

Latest outage, problems and issue reports in Pointe-Claire and nearby locations:

Tom (@dirtydinarzo) reported 6 minutes ago from Kirkland, Quebec
@KayleaPeres @omar___a1 A few weeks ago they said their system was down but yeah videotron is some of the worst wifi
courtney (@conicoletti) reported 6 minutes ago from Deux-Montagnes, Quebec
@Videotron there has to be something you can about these scam phone calls regarding Service Canada and our social insurance numbers. I received 8 scam calls today back to back.
🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 7 minutes ago from Dollard-Des Ormeaux, Quebec
When Videotron calls you to solve your problems, but actually doesn't lmao.
Matt Britton 🍉🇵🇸 1-1 (@LedZepFan1976) reported 16 minutes ago from Châteauguay, Quebec
@DarrenWHaynes @HILITINGHOCKEY @TrentDavies69 I have all the sportsnet channels on videotron ($15/month for them all). Watched the game last night on SNE, and had access to it on the other Snet channels too of course I turned it off in the 3rd when they were down 4-1 in the 3rd but still. Haven't missed a game since R1 G1
Averwing Entertainment (@AverwingTTV) reported 23 minutes ago from Mont-Royal, Quebec
@Videotron is having a service Interruption which I was not notified of so stream is offline for now 😭
🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 28 minutes ago from Dollard-Des Ormeaux, Quebec
Don't ever go to @Videotron. Worst customer service ever. They make a mistake and you still gotta pay for it.
Priesh Mistry (@TheMistryUK) reported 37 minutes ago from Dorval, Quebec
@Videotron Service just went down again in Dorval. Worked for about 5-6hrs.
summer the fighter (@SummerrWoodss) reported 40 minutes ago from Dollard-Des Ormeaux, Quebec
@Videotron y’all out here having the worst connection and nobody working to help…
mohan eappen (@mohaneappen) reported 44 minutes ago from Dollard-Des Ormeaux, Quebec
@Videotron Hydro came back last night around 11:00 pm but Helix does not want to reconnect Should I attempt to call Customer Service ? I am in Pointe Claire H9R 5X9
Miss McSilly | Montréal, Qc (@MissMcSilly) reported 49 minutes ago from Renaud, Quebec
If you decide to register your business and need a provider PLEASE DO NOT USE @Videotron They are the worst. Overpriced and their customer service is the worst. I’ve been on the line over 1h 30 and they keep transferring me like a ping pong ball! 🏓
Joseph Valenti (@BrokrBindr) reported 50 minutes ago from Beaconsfield, Quebec
@DisneyStudiosCA I paid for a subscription today for my residence in Montreal. My ISP (Cronomagic) is a reseller for one of the major ISPs (Videotron). Disney+ is blocking me, identifying my IP address as "outside of Canada", which it is not (!). No service unless my cellular data. Not happy!
Miss McSilly | Montréal, Qc (@MissMcSilly) reported 55 minutes ago from Renaud, Quebec
If you have a business please do NOT use @Videotron nor Vidéotron Affaire. They are the worst. I’ve been on the line for 1:20 being pass around like it’s a ********! All I’m trying to do is paid them and ask about my plan…that’s the worst part 🥲
🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 59 minutes ago from Dollard-Des Ormeaux, Quebec
@Videotron has the worst customer service.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

Paolo (@Captain_Crash83) reported 8 minutes ago
Anybody currently having issues with Videotron?
Anne DeBlois (@annedeblois) reported 9 minutes ago
@frankcain088 @PuckReportNHL @FriedgeHNIC Absolutely, so why do they want to stick with this awful setup? I went to the QMHJL draft last summer, it was the good, old, centralized setup at the Vidéotron Centre in Québec City. That was way, way, way better.
Lex Harvey (@lexharvs) reported 15 minutes ago
Cllr Ainslie asks why not emulate the model in Montreal? In 2013, Bell, Rogers, Telus and Quebec-based Videotron invested equally in a $50-million project to bring cell service to Montreal’s Metro.
Emmanuel (@GlitchTechFan) reported 17 minutes ago
So can we just assume Videotron is incredibly lazy? Helix REFUSES to play on a Linux based system, and that's been the case ever since they phased Illico Web out! Get your damn platform working on Linux like two weeks ago!
Toth (@FakeNews10164) reported 21 minutes ago
This famous network recruits or makes psychological harassment to their target! With old intercom systems that use the ELF of the electrical networks of their home! @Videotron @tvanouvelles JE enquête !!!! —->>>ZENITH
PeteyPoPetey (A user) 🇨🇦 #ReleaseTheNames (@peteypopetey) reported 24 minutes ago
Freedom wasn't great for cell phones (lots of complaints online) but since Videotron bought them I expect things to be much better. We switched on phone to Freedom and so far, other than a bumpy setup(*), it's been great. *They put the wrong # in one of the account fields so RCS wouldn't work, couldn't explain how and couldn't fix it until we went two service tiers up. Also twice claimed they sent emails which somehow never arrived.
Indonesian Philosopher (@nusantaran_chud) reported 24 minutes ago
Holy **** i just ruined a government videotron setting during a ******* important moment and i can't fix it 😭
Scale (@alliareault) reported 26 minutes ago
@PringleJosh Hi. I'm a resident tenant at AGORA. Internet/tv included in rent signed LEASE- WAS NEVER DONE= NO INTERNET SINCE JULY 2024. Centurion my landlord/owner facilitator of internet/tv corporative account Vidéotron monopoly provider- ony only authotized by CRTC- no personal interbet/tv accounts TAL ruled against me told me I have to appeal. I am to Cour Supérieur du Québec for punitive damages, stress & compensation due to loss of income vs Centurion & Vidéotron who colluded fraudulently vs me & my son to TAL. I'm on disability broke my neck in 1999 an ARTIST I CAN'T TEACH OR SELL ART. We must go public. Help me make this happen.
Morin (@MorinLoL1) reported 26 minutes ago
@drewlevin IDK if you are able to put me in contact with the right person, but there has been a disconnection problem with all Videotron (Internet provider) users in Quebec, Canada since last patch... We randomly DC for 30 seconds literally every game/few times a game. Only LOL.
James Somaeck (@somaeck) reported 28 minutes ago
In her response, she had made clear she was not trying to minimize what I was saying, but she said that my issues were "non-issues". She followed up by saying that if I stick with @Videotron, #eSim should be supported by the time I finish my contract in 2024. Seriously? 6/9