Vidéotron Outage Report in Pointe-Claire, Montréal, Quebec

Problems in the last 24 hours in Pointe-Claire, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Pointe-Claire, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (18%)
• TV (8%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Pointe-Claire, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, Vaudreuil-Dorion, Laval, Mercier, Dollard-Des Ormeaux, Pointe-Claire, and Boisbriand.

City	Problem Type	Report Time
Montréal	Internet	2 days ago
Montréal	Internet	3 days ago
Montréal	Wi-fi	8 days ago
Montréal	Internet	10 days ago
Montréal	Total Blackout	11 days ago
Montréal	Total Blackout	11 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Pointe-Claire, Quebec

Latest outage, problems and issue reports in Pointe-Claire and nearby locations:

• 
  Beth W (@bunnyette) reported 3 minutes ago from Montréal, Quebec

  @Videotron you billed my elderly mother for items returned in October but I’m the one who has to go to the store to get this fixed? I’m in 😬Toronto! Great customer service

• 
  Jaaaaaayyyyy (@zerojay) reported 5 minutes ago from Montréal, Quebec

  @Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 6 minutes ago from Montréal, Quebec

  @Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes

• 
  Beth W (@bunnyette) reported 7 minutes ago from Montréal, Quebec

  @Videotron you bill my elderly mother for unreturned items that were returned in October. Yet I have to go to the store to fix it? I’m in Toronto?

• 
  Issa Sissoko (@IssaCheckmate) reported 8 minutes ago from Montréal, Quebec

  @sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

• 
  Brommelier (@jonjerkone) reported 9 minutes ago from Westmount, Quebec

  When a customer has a @videotron or @sympatico or @aol email 🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩

• 
  Richard E Flanagan (@phosfiend) reported 10 minutes ago from Montréal, Quebec

  @Videotron internet seems to be down for folks in Hudson/St lazare

• 
  Khai. 💉💉 💉 😷 (@sumtimw0ng) reported 13 minutes ago from Montréal, Quebec

  Great. Videotron seems to be unstable. 3rd time losing connection today 🤌

• 
  mohan eappen (@mohaneappen) reported 23 minutes ago from Dollard-Des Ormeaux, Quebec

  @Videotron Hydro came back last night around 11:00 pm but Helix does not want to reconnect Should I attempt to call Customer Service ? I am in Pointe Claire H9R 5X9

• 
  Jaaaaaayyyyy (@zerojay) reported 26 minutes ago from Montréal, Quebec

  2am thunderstrike overhead fried my Google wifi, Videotron cable modem, a network switch and possibly my ethernet card on my main PC. Very glad I kept a backup router so I can at least get internal services (Plex) back up.

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 26 minutes ago from Montréal, Quebec

  @Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap

• 
  Jaaaaaayyyyy (@zerojay) reported 29 minutes ago from Montréal, Quebec

  Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 30 minutes ago from Montréal, Quebec

  @Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.

• 
  HowYouDrouin92 (@HowYouDrouin92) reported 41 minutes ago from Laval, Quebec

  Anyone has a stream for the Laval Rocket game? Videotron won't let us connect to the website of rds and the link to change the password is just not working.

• 
  KitEdotca (@KittEdotca) reported 47 minutes ago from Westmount, Quebec

  @Videotron so, erm, you’re internet is down?

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 47 minutes ago from Montréal, Quebec

  @Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic

• 
  Kristian Gravenor (@CoolopolisMTL) reported 52 minutes ago from Montréal, Quebec

  @videotron no internet here at my home in NDG. Please fix

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 56 minutes ago from Montréal, Quebec

  Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots

• 
  HowYouDrouin92 (@HowYouDrouin92) reported 58 minutes ago from Laval, Quebec

  @Videotron is so bad. I cant ******* watch the @RocketLaval because of their bad service.

• 
  Sean Lloyd (@SeanLloyd93) reported 58 minutes ago from Montréal, Quebec

  @Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ronald houle (@ronaldhoule) reported 5 minutes ago

  @lesleychestrman @BestBuyCanada Same here. Very bad service. So hard these days to get decent service... almost as bad as Bell and Videotron. 🥴

• 
  Hubert Figuière (@hfiguiere) reported 5 minutes ago

  So tonight I couldn't watch @TheWalkingDead episode 10x17 because @Videotron and @AMC_TV couldn't get their **** together. This is a middle finger given to your audience.

• 
  GetItRight 🍁 (@KcParnell) reported 9 minutes ago

  @Videotron This tweet is typical of Videotron. Think of the bottom line, the hell with customers. And then think it's all ok with the "Thank you for your understanding" comment. All I understand is you don't give a **** about customers and only think of $$$

• 
  maria (@maria32923572) reported 10 minutes ago

  videotron employees the rudest customer sales agents! I want to report (Joseph #84899) #videotron

• 
  Zulopol 🍁 (@Zulopol) reported 12 minutes ago from Sturgeon County, Alberta

  @Videotron @MarkoTech9 Customer Service au Telephone < Customer Service au Clavardage

• 
  maria (@maria32923572) reported 14 minutes ago

  @Videotron I am on the phone with another agent yudish 212784 who went above and beyond with customer service and customer care and he needs to be compensated! Your other ee was awful and rude I hope you listen to the recording!

• 
  Joel Belley (@BelleyJoel) reported 15 minutes ago

  @Videotron @KcParnell Stupid decision

• 
  Steven Glickman (@steven55282148) reported 16 minutes ago

  @Videotron @KcParnell As terrible as the customer service is at Bell, they will still always be king because of decisions like this.

• 
  GetItRight 🍁 (@KcParnell) reported 23 minutes ago

  @Videotron Bad service....removing AMC. **** Videotron! On to another service.

• 
  LORD SAVAGE (@eth_savage) reported 24 minutes ago

  @Videotron customer service is an absolute disgrace