Vidéotron Outage Report in Pointe-Claire, Montréal, Quebec

Problems in the last 24 hours in Pointe-Claire, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Pointe-Claire, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (18%)
• TV (9%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (1%)

Live Outage Map Near Pointe-Claire, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, Vaudreuil-Dorion, Laval, Mercier, Dollard-Des Ormeaux, Pointe-Claire, and Boisbriand.

City	Problem Type	Report Time
Montréal	Internet	4 hours ago
Montréal	Wi-fi	5 days ago
Montréal	Internet	7 days ago
Montréal	Total Blackout	8 days ago
Montréal	Total Blackout	8 days ago
Montréal	Internet	8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Pointe-Claire, Quebec

Latest outage, problems and issue reports in Pointe-Claire and nearby locations:

• 
  sbg4evr (@sbg4evr) reported 29 seconds ago from Montréal, Quebec

  @JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔

• 
  summer the fighter (@SummerrWoodss) reported 40 seconds ago from Dollard-Des Ormeaux, Quebec

  @Videotron y’all out here having the worst connection and nobody working to help…

• 
  Droussy 🎙🔥 (@DroussyBabe) reported 2 minutes ago from Montréal, Quebec

  Fix this **** Now !! @Videotron #enjeuxmajeurs

• 
  Elephant Stone (@ElephantStoneHQ) reported 5 minutes ago from Montréal, Quebec

  @MikeSidel @Videotron Sucks

• 
  Joseph Valenti (@BrokrBindr) reported 8 minutes ago from Beaconsfield, Quebec

  @DisneyStudiosCA I paid for a subscription today for my residence in Montreal. My ISP (Cronomagic) is a reseller for one of the major ISPs (Videotron). Disney+ is blocking me, identifying my IP address as "outside of Canada", which it is not (!). No service unless my cellular data. Not happy!

• 
  M▼RKDIEZ (@markdiez514) reported 10 minutes ago from Montréal, Quebec

  @Videotron what’s going on with your internet wtf?!?!?

• 
  Katelyn Thomas (@katelynvthomas) reported 11 minutes ago from Westmount, Quebec

  I am convinced the person who voices videotron’s automated customer service line is Chandler Bing’s dad.

• 
  SalaUddin (@salauddinshah99) reported 13 minutes ago from Laval, Quebec

  @fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!

• 
  ZAZA BADAZZ♒️⭐️🏁 (@loveZaa36) reported 15 minutes ago from Montréal, Quebec

  Wthhh @Videotron why is my txting not working 😡😡

• 
  Felipe PJ (@fjvost) reported 20 minutes ago from Montréal, Quebec

  Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown

• 
  lawrence bass (@lbass007) reported 21 minutes ago from Laval, Quebec

  @Videotron I have been having audio issues on channel 607 CTV Montreal, the audio cuts out. this has been happening a lot lately

• 
  lagarto malo 🦎 (@lagarto_malo) reported 23 minutes ago from Westmount, Quebec

  @pmarriott @Videotron It seems spotty this morning, short periods of outage then back to normal.

• 
  Dan Carnelly (@dancarnelly) reported 31 minutes ago from Montréal, Quebec

  So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.

• 
  Cee (@CeeFor) reported 40 minutes ago from Montréal, Quebec

  @Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.

• 
  courtney (@conicoletti) reported 40 minutes ago from Deux-Montagnes, Quebec

  @Videotron there has to be something you can about these scam phone calls regarding Service Canada and our social insurance numbers. I received 8 scam calls today back to back.

• 
  Nick Chrysanthakopoulos (@NickChrysantha1) reported 50 minutes ago from Montréal, Quebec

  @fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

• 
  Fha Gauthier (@voilalasoupe) reported 51 minutes ago from Laval, Quebec

  Thanks to the @Videotron Twitter team for the follow up and taking charge of my case when the call center was no able to do it. Really appreciate the help and resolution.

• 
  Kathy M (@kathym425) reported 54 minutes ago from Montréal, Quebec

  @Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁

• 
  sbg4evr (@sbg4evr) reported 56 minutes ago from Montréal, Quebec

  @Videotron is service down? No Helix, no tv or internet access

• 
  Elephant Stone (@ElephantStoneHQ) reported 57 minutes ago from Montréal, Quebec

  Anyone else having @Videotron internet issues?

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nil (@nellyHXO) reported 4 minutes ago

  @TELUSsupport is the worst phone company ever. Do not become their client. I’ve dealt with bell, Rogers, Fido, Videotron and this company is by far the worse company I’ve ever dealt with.

• 
  Dave Moon (@Preludean) reported 11 minutes ago

  @Videotron my Helix internet and home phone have been down for about 5 hours. I just tried calling the 24 hour / 7 days a week technical support (according to the user centre app) and it tells me that customer service is closed.

• 
  Joy Blake (@jblake_NSQC) reported 15 minutes ago

  Argh! Videotron Helix. Trying to modify my plan. Page keeps shutting down. No number to call. #VideotronHelix @Videotron

• 
  yannick (@bourasssayannic) reported 17 minutes ago

  @Videotron internet is up/down since 5h30am. When will the situation be back on track. Very frustrating when working from home.

• 
  HajiDiRobertis (@DiRobertis) reported 18 minutes ago

  @Videotron You guys are doing maintenance on Saturday night??? WTF!!! I can't sign into the Sportsnet APP because of this.... AND it now says I have exceeded the limit (which I haven't). Couldn't do this at 4am? wow.

• 
  Ann Lemieux (@ann_lemieux) reported 23 minutes ago

  @Videotron Thank-you my TV is working again. Exceptional Technical Support via Private Message.

• 
  Noor Nahas (@NoorNahas1) reported 23 minutes ago

  Without these laws, Microsoft, Bell, Videotron, etc would need to outsource support/programming to overseas countries, but instead, they can just pay garbage wages to Quebecois who can't escape and speak passable English.

• 
  Steven (@clogicca) reported 25 minutes ago

  @Videotron @VideotronDiv wtf man, My dvr just rebooted for a stupid update while stuff was being recorded! that's just dumb 🤬

• 
  Jenn C. (@jeni_cote) reported 26 minutes ago

  @Videotron are you guys having issues? My internet isn't connecting to anything with helix rn. No WiFi, no Ethernet connection either :/

• 
  Ann Lemieux (@ann_lemieux) reported 26 minutes ago

  @Videotron #Quebec Since replacing Videotron Box for cable (one week), all was great. (TY to your Technician) Yesterday I had no Data, so I called Tech. Support after 2 attempts to fix it with no luck (Sam) told me,my remote is defective. When I asked…