Vidéotron

Vidéotron Outage Report in Pointe-Claire, Montréal, Québec

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Pointe-Claire, Québec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Pointe-Claire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Pointe-Claire, Montréal, Québec 09/13/2025 03:50

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. TV (6%)

    TV (6%)

  5. E-mail (2%)

    E-mail (2%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Pointe-Claire, Montréal, Québec

The most recent Vidéotron outage reports came from the following cities: Montréal, Kirkland, Vaudreuil-Dorion, Mercier, Pierrefonds, Laval, Lachine, Dollard-Des Ormeaux, Mont-Royal, Hampstead, Beaconsfield and Pointe-Claire.

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City Problem Type Report Time
CanadaMontréal Internet
CanadaMontréal Phone
CanadaMontréal Internet
CanadaMontréal Internet
CanadaMontréal Total Blackout
CanadaMontréal Internet

Community Discussion

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Vidéotron Issues Reports Near Pointe-Claire, Québec

Latest outage, problems and issue reports in Pointe-Claire and nearby locations:

  • sumtimw0ng Khai. 💉💉 💉 😷 (@sumtimw0ng) reported from Montréal, Québec

    Great. Videotron seems to be unstable. 3rd time losing connection today 🤌

  • TheMistryUK Priesh Mistry (@TheMistryUK) reported from Dorval, Québec

    @Videotron Service just went down again in Dorval. Worked for about 5-6hrs.

  • mlutteral martin lutteral 🇨🇦 (@mlutteral) reported from Montréal, Québec

    Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots

  • zerojay Jaaaaaayyyyy (@zerojay) reported from Montréal, Québec

    Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.

  • mohaneappen mohan eappen (@mohaneappen) reported from Dollard-Des Ormeaux, Québec

    @Videotron Hydro came back last night around 11:00 pm but Helix does not want to reconnect Should I attempt to call Customer Service ? I am in Pointe Claire H9R 5X9

  • mlutteral martin lutteral 🇨🇦 (@mlutteral) reported from Montréal, Québec

    @Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes

  • mlutteral martin lutteral 🇨🇦 (@mlutteral) reported from Montréal, Québec

    @Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.

  • HowYouDrouin92 HowYouDrouin92 (@HowYouDrouin92) reported from Laval, Québec

    @Videotron is so bad. I cant ******* watch the @RocketLaval because of their bad service.

  • MissMcSilly Miss McSilly | Montréal, Qc (@MissMcSilly) reported from Renaud, Québec

    If you have a business please do NOT use @Videotron nor Vidéotron Affaire. They are the worst. I’ve been on the line for 1:20 being pass around like it’s a ********! All I’m trying to do is paid them and ask about my plan…that’s the worst part 🥲

  • CoolopolisMTL Kristian Gravenor (@CoolopolisMTL) reported from Montréal, Québec

    @videotron no internet here at my home in NDG. Please fix

  • HowYouDrouin92 HowYouDrouin92 (@HowYouDrouin92) reported from Laval, Québec

    Anyone has a stream for the Laval Rocket game? Videotron won't let us connect to the website of rds and the link to change the password is just not working.

  • bunnyette Beth W (@bunnyette) reported from Montréal, Québec

    @Videotron you billed my elderly mother for items returned in October but I’m the one who has to go to the store to get this fixed? I’m in 😬Toronto! Great customer service

  • jonjerkone Brommelier (@jonjerkone) reported from Westmount, Québec

    When a customer has a @videotron or @sympatico or @aol email 🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩

  • MissMcSilly Miss McSilly | Montréal, Qc (@MissMcSilly) reported from Renaud, Québec

    If you decide to register your business and need a provider PLEASE DO NOT USE @Videotron They are the worst. Overpriced and their customer service is the worst. I’ve been on the line over 1h 30 and they keep transferring me like a ping pong ball! 🏓

  • mac_lafon Marc La Fontaine (@mac_lafon) reported from Vaudreuil-Dorion, Québec

    @Videotron It was up from 3:00pm yesterday until 9:30pm. Then came back at 8 this morning and down again since just after 3pm!! What gives??? Power is coming back all over!!!

  • bunnyette Beth W (@bunnyette) reported from Montréal, Québec

    @Videotron you bill my elderly mother for unreturned items that were returned in October. Yet I have to go to the store to fix it? I’m in Toronto?

  • zerojay Jaaaaaayyyyy (@zerojay) reported from Montréal, Québec

    @Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?

  • zerojay Jaaaaaayyyyy (@zerojay) reported from Montréal, Québec

    2am thunderstrike overhead fried my Google wifi, Videotron cable modem, a network switch and possibly my ethernet card on my main PC. Very glad I kept a backup router so I can at least get internal services (Plex) back up.

  • mlutteral martin lutteral 🇨🇦 (@mlutteral) reported from Montréal, Québec

    @Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic

  • phosfiend Richard E Flanagan (@phosfiend) reported from Montréal, Québec

    @Videotron internet seems to be down for folks in Hudson/St lazare

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • Videotron Videotron (@Videotron) reported

    Notice to our customers | The Ukraine 24 channel ceased operations in Canada on July 21, 2022 and is therefore no longer available. Videotron is pleased to have been able to help the Ukrainian Canadian community stay informed by making Ukraine 24 available free of charge.

  • gregorycgravett Gregory Gravett (@gregorycgravett) reported

    @M_Millerman @Videotron Bloody 500 server errors. They are a bane in my existence.

  • HasanHaiNL Hasan Hai 🧜🏾‍♂️ (He/Him) (@HasanHaiNL) reported

    Ah, once I manually switched the network to a new one (I chose Videotron), issue is resolved. Wild that Rogers is STILL having trouble!

  • Ed3463 Ed Fine (@Ed3463) reported

    @nspector4 In specific regions one telco wld likely dominate (eg Videotron in Quebec?) Leaving regions almost as vulnerable. Is the problem really that the GTA went down? Would it have been a nation issue if it was Calgary? So maybe we just need insurance for the Toronto users...

  • hwoarangtag hwoarangtag (@hwoarangtag) reported

    @Videotron unfortunately. Your tech support reps are as clueless as the affected consumers. Promising them that within 3 hours, service will be restored, and 5hours has gone by, nothing is working

  • AnjaKaradeglija Anja Karadeglija (@AnjaKaradeglija) reported

    Most of Canada has two main wireline network options - the traditional telco (Bell, Telus, SaskTel) and the cableco (Rogers, Shaw, Videotron). Building a third wireline network to compete with that across the country doesn't make financial sense.

  • hwoarangtag hwoarangtag (@hwoarangtag) reported

    @Videotron outage since 16h08. 4 hours later and still no internet. Maybe another Rogers incident?

  • BTC_Sniper btcsniper (@BTC_Sniper) reported

    Who still pay for T.V. subscription @Bell_Support @Videotron , you basically pay to consume ads, while you can pay premium service on #youtube or #netflix for no ads..

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    Rogers: Bundle is king Bell: Bundle is king Telus: Bundle is king Videotron: Bundle is king. Shaw: Bundle is king. Competition Bureau: Bundle is king. #CRTC: Bundle is king. Outage: Your fault for having a sole supplier & not being able to afford anything else.

  • ryanrdt Jack-A-Roe (@ryanrdt) reported

    @norootcause Videotron is really solid for home internet. I hate to support a separatist. Honestly I highly doubt whoever made the mistake will work in the industry again. I know the business and reliability has been a huge focus for years. Really Canada does have reliable service