Vidéotron Outage Report in Pointe-Claire, Montréal, Québec
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Pointe-Claire, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Pointe-Claire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (74%)
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Wi-fi (9%)
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Total Blackout (6%)
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TV (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Pointe-Claire, Montréal, Québec
The most recent Vidéotron outage reports came from the following cities: Montréal, Mercier, Pierrefonds, Vaudreuil-Dorion, Laval, Châteauguay, Dollard-Des Ormeaux, Dorval, Mont-Royal, Boisbriand and Lachine.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Mercier |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Pointe-Claire, Québec
Latest outage, problems and issue reports in Pointe-Claire and nearby locations:
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic
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HowYouDrouin92
(@HowYouDrouin92) reported
from
Laval, Québec
Anyone has a stream for the Laval Rocket game? Videotron won't let us connect to the website of rds and the link to change the password is just not working.
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.
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khai
(@sumtimw0ng) reported
from
Montréal, Québec
Hm, Videotron Internet is unstable tonight...
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.
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Jaaaaaayyyyy
(@zerojay) reported
from
Montréal, Québec
@Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?
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HowYouDrouin92
(@HowYouDrouin92) reported
from
Laval, Québec
@Videotron is so bad. I cant ******* watch the @RocketLaval because of their bad service.
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Sean Lloyd
(@SeanLloyd93) reported
from
Montréal, Québec
@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service
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KitEdotca
(@KittEdotca) reported
from
Westmount, Québec
@Videotron so, erm, you’re internet is down?
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap
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Jaaaaaayyyyy
(@zerojay) reported
from
Montréal, Québec
2am thunderstrike overhead fried my Google wifi, Videotron cable modem, a network switch and possibly my ethernet card on my main PC. Very glad I kept a backup router so I can at least get internal services (Plex) back up.
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Richard E Flanagan
(@phosfiend) reported
from
Montréal, Québec
@Videotron internet seems to be down for folks in Hudson/St lazare
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes
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Khai. 💉💉 💉 😷
(@sumtimw0ng) reported
from
Montréal, Québec
Great. Videotron seems to be unstable. 3rd time losing connection today 🤌
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Jaaaaaayyyyy
(@zerojay) reported
from
Montréal, Québec
Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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♟YANNI 👽
(@YanniCrypto) reported
@MetaLemonTweet @Tripp_inVeve @ChrisCoffeeEth Fair enough. I see. Your ms speed actually is bad and you still managed to get one. 👏🏼I just came back to Canada and I’m debating which internet provider to get. Do you have any to recommend as the best speed wise? I was thinking to go with videotron
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Dwayne Winseck
(@mediamorphis) reported
The TPIA regime has been key, argues #Shaw lawyer, since the 90s & given rise to indy ISPs & @cnoconline members. This'll be key to @Videotron's success b/c it'll allow it to compete in wireline service & to bundle that w/ mobile to compete head on w/ Telus-- 1/x #Rogers #CRTC
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to *** in the sink or sink in the *** 🧐
(@smoothenXIX) reported
Looking for a good and reliable ISP in montreal/laval area, don’t say videotron please the service is absolute garbage
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Tim moe ⚡️🦈
(@savage_sultin) reported
@PHNX_Coyotes Embarrassing is an understatement. The Videotron Centre has lots of space @AZCoyotesPR the @NHL would never allow this in Canada especially if it was one of the poorest teams
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Dave McConnell
(@Davesgenius) reported
Anyone else with @Videotron internet having problems? Ours has been cutting in and out for days.
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Popper
(@HurzMd) reported
Is @Videotron down in the St Henri area? I've been waiting for an hour and is still out of service
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Dan Separation Anxiety Jette
(@dandycanada) reported
It’s now done, the @Videotron landline account is closed. It’s going to be a lot of work to notify schools, work, doctors, offices, and God knows who else, but I could no longer trust this service.
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François Caron 🇨🇦 (💉x4)
(@Milnoc) reported
@fanCRTCProfling @BenKlass I've tried Freedom before. The data service was awful. That's how I ended up with Videotron. I needed something much more reliable.
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CIK Telecom
(@CIK_Telecom) reported
@outagelive We regret to inform you that there is an outage going on in QC area using Videotron Network.
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Walid Kchouk
(@WalidKchouk) reported
Never take @Videotron, it's the worst customer service I've ever had in my life. Now that I have had my experience with Videotron after having had @CentreBell , I can advise you to go to Bell.