Vidéotron Outage Report in Pointe-Claire, Montréal, Quebec

Problems in the last 24 hours in Pointe-Claire, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Pointe-Claire, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (18%)
• TV (8%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Pointe-Claire, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, Vaudreuil-Dorion, Laval, Mercier, Dollard-Des Ormeaux, Pointe-Claire, and Boisbriand.

City	Problem Type	Report Time
Montréal	Internet	2 days ago
Montréal	Internet	2 days ago
Montréal	Wi-fi	7 days ago
Montréal	Internet	9 days ago
Montréal	Total Blackout	10 days ago
Montréal	Total Blackout	10 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Pointe-Claire, Quebec

Latest outage, problems and issue reports in Pointe-Claire and nearby locations:

• 
  Droussy 🎙🔥 (@DroussyBabe) reported 3 minutes ago from Montréal, Quebec

  Fix this **** Now !! @Videotron #enjeuxmajeurs

• 
  Cee (@CeeFor) reported 3 minutes ago from Montréal, Quebec

  @Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.

• 
  Kathy M (@kathym425) reported 7 minutes ago from Montréal, Quebec

  @Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁

• 
  SalaUddin (@salauddinshah99) reported 8 minutes ago from Laval, Quebec

  @fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!

• 
  Nick Chrysanthakopoulos (@NickChrysantha1) reported 13 minutes ago from Montréal, Quebec

  @fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

• 
  Elephant Stone (@ElephantStoneHQ) reported 14 minutes ago from Montréal, Quebec

  @MikeSidel @Videotron Sucks

• 
  lagarto malo 🦎 (@lagarto_malo) reported 14 minutes ago from Westmount, Quebec

  @pmarriott @Videotron It seems spotty this morning, short periods of outage then back to normal.

• 
  Felipe PJ (@fjvost) reported 17 minutes ago from Montréal, Quebec

  Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown

• 
  sbg4evr (@sbg4evr) reported 17 minutes ago from Montréal, Quebec

  @JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔

• 
  m@rie (@mtn_carnet) reported 19 minutes ago from Montréal, Quebec

  @Videotron Service internet.

• 
  sbg4evr (@sbg4evr) reported 19 minutes ago from Montréal, Quebec

  @Videotron is service down? No Helix, no tv or internet access

• 
  Badr S. Masri (@badrmasri) reported 21 minutes ago from Laval, Quebec

  @Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?

• 
  Fha Gauthier (@voilalasoupe) reported 23 minutes ago from Laval, Quebec

  Thanks to the @Videotron Twitter team for the follow up and taking charge of my case when the call center was no able to do it. Really appreciate the help and resolution.

• 
  Tom (@dirtydinarzo) reported 26 minutes ago from Kirkland, Quebec

  @KayleaPeres @omar___a1 A few weeks ago they said their system was down but yeah videotron is some of the worst wifi

• 
  lawrence bass (@lbass007) reported 26 minutes ago from Laval, Quebec

  @Videotron I have been having audio issues on channel 607 CTV Montreal, the audio cuts out. this has been happening a lot lately

• 
  Dan Carnelly (@dancarnelly) reported 29 minutes ago from Montréal, Quebec

  So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.

• 
  Elephant Stone (@ElephantStoneHQ) reported 45 minutes ago from Montréal, Quebec

  Anyone else having @Videotron internet issues?

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 45 minutes ago from Dollard-Des Ormeaux, Quebec

  @Videotron has the worst customer service.

• 
  summer the fighter (@SummerrWoodss) reported 53 minutes ago from Dollard-Des Ormeaux, Quebec

  @Videotron y’all out here having the worst connection and nobody working to help…

• 
  M▼RKDIEZ (@markdiez514) reported 59 minutes ago from Montréal, Quebec

  @Videotron what’s going on with your internet wtf?!?!?

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  YourWeirdOppa (@YourWeirdOppa) reported 1 minute ago

  @Videotron hi, What number should I call if I don’t have internet service

• 
  Jesse Arcouette (@jesse_arcouette) reported 2 minutes ago

  @Videotron why is my internet not working all of the sudden? help

• 
  Videotron (@Videotron) reported 4 minutes ago

  @JackCha59051190 Even though Videotron owns Fizz, they are still two different companies with their own customer service. Fizz is 100% online by chat and you can contact them in the link that I've sent you. There is no customer service over the phone nor an email address. -Pierre-Olivier.

• 
  Frank Leonhardt (@extremecompute) reported 5 minutes ago

  @Siftah @TheRealRevK As I said, I was a student. Evening and weekend calls were never cheap! I know a few people who had "midnight lines", which was basically a time switch that turned the meter off between midnight and 6am. Then I got a Videotron cable line that did offer free local calls. Too late.

• 
  F.Riff (@frank275) reported 8 minutes ago

  @jamiljivani @ezralevant worst than Bell; Videotron in Quebec

• 
  Etienne CS (@EtiDaFwEaK) reported 9 minutes ago

  @RaphaelPoire @Videotron @Sportsnet yeah i have the same issue :(

• 
  Mikaël Chamberland (@Mikael_chamber) reported 10 minutes ago

  Hi @fizz_ca / @Videotron, since Thursday all apple services like Apple TV, App Store, Apple Music, etc. have issue on your residential internet network only. Any ETA on when this will be fixed?

• 
  ThatMainframeDude (@TheNeilHaley) reported 13 minutes ago

  @Videotron Is there a problem between Videotron and Sportsnet? I am subscribed to Sportsnet but when I login to Sportsnet online, it says I have no subscription.

• 
  somecanuckchick 🍁 (@somecanuckchick) reported 17 minutes ago

  .@CNN/@CNNnewsroom, AKA Channel 681, is down, @Videotron? So annoying this happens... one of you needs to fix your shite. :/ #CNN #videotron

• 
  somecanuckchick 🍁 (@somecanuckchick) reported 21 minutes ago

  @Videotron I've literally told you all you need to know. Channel 681 CNN HD IS NOT BROADCASTING. EVERY OTHER CHANNEL IS... if you know of a problem, then tell me.