Vidéotron Outage Report in Pointe-Claire, Montréal, Quebec

Problems in the last 24 hours in Pointe-Claire, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Pointe-Claire, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (59%)
• Wi-fi (18%)
• TV (9%)
• Total Blackout (8%)
• E-mail (4%)
• Phone (1%)

Live Outage Map Near Pointe-Claire, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, Vaudreuil-Dorion, Laval, Mercier, Dollard-Des Ormeaux, Pointe-Claire, and Boisbriand.

City	Problem Type	Report Time
Montréal	Wi-fi	4 days ago
Montréal	Internet	7 days ago
Montréal	Total Blackout	7 days ago
Montréal	Total Blackout	8 days ago
Montréal	Internet	8 days ago
Montréal	Total Blackout	8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Pointe-Claire, Quebec

Latest outage, problems and issue reports in Pointe-Claire and nearby locations:

• 
  Khai. 💉💉 💉 😷 (@sumtimw0ng) reported 7 seconds ago from Montréal, Quebec

  Great. Videotron seems to be unstable. 3rd time losing connection today 🤌

• 
  Issa Sissoko (@IssaCheckmate) reported 7 minutes ago from Montréal, Quebec

  @Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

• 
  Issa Sissoko (@IssaCheckmate) reported 14 minutes ago from Montréal, Quebec

  @sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

• 
  Jaaaaaayyyyy (@zerojay) reported 14 minutes ago from Montréal, Quebec

  2am thunderstrike overhead fried my Google wifi, Videotron cable modem, a network switch and possibly my ethernet card on my main PC. Very glad I kept a backup router so I can at least get internal services (Plex) back up.

• 
  Brommelier (@jonjerkone) reported 18 minutes ago from Westmount, Quebec

  When a customer has a @videotron or @sympatico or @aol email 🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩

• 
  HowYouDrouin92 (@HowYouDrouin92) reported 22 minutes ago from Laval, Quebec

  Anyone has a stream for the Laval Rocket game? Videotron won't let us connect to the website of rds and the link to change the password is just not working.

• 
  Sean Lloyd (@SeanLloyd93) reported 27 minutes ago from Montréal, Quebec

  @Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

• 
  Richard E Flanagan (@phosfiend) reported 27 minutes ago from Montréal, Quebec

  @Videotron internet seems to be down for folks in Hudson/St lazare

• 
  Jaaaaaayyyyy (@zerojay) reported 32 minutes ago from Montréal, Quebec

  Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.

• 
  KitEdotca (@KittEdotca) reported 33 minutes ago from Westmount, Quebec

  @Videotron so, erm, you’re internet is down?

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 37 minutes ago from Montréal, Quebec

  @Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic

• 
  Issa Sissoko (@IssaCheckmate) reported 42 minutes ago from Montréal, Quebec

  @Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

• 
  Beth W (@bunnyette) reported 48 minutes ago from Montréal, Quebec

  @Videotron you bill my elderly mother for unreturned items that were returned in October. Yet I have to go to the store to fix it? I’m in Toronto?

• 
  Jaaaaaayyyyy (@zerojay) reported 48 minutes ago from Montréal, Quebec

  @Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 50 minutes ago from Montréal, Quebec

  @Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes

• 
  HowYouDrouin92 (@HowYouDrouin92) reported 51 minutes ago from Laval, Quebec

  @Videotron is so bad. I cant ******* watch the @RocketLaval because of their bad service.

• 
  Beth W (@bunnyette) reported 54 minutes ago from Montréal, Quebec

  @Videotron you billed my elderly mother for items returned in October but I’m the one who has to go to the store to get this fixed? I’m in 😬Toronto! Great customer service

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 56 minutes ago from Montréal, Quebec

  @Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 57 minutes ago from Montréal, Quebec

  @Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 57 minutes ago from Montréal, Quebec

  Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jody (@jodyheavener) reported 1 minute ago

  @Videotron I have Helix hardware that I own but cannot use as I’m moving out of your service area - do you want it back?

• 
  💜 Snauw 💜 (@SnauwBeans) reported 2 minutes ago

  Worst internet provider in quebec? Gotta be videotron with their ****** service and internet~

• 
  Scotty J (@Scott_EJ84) reported 2 minutes ago

  @videotron Internet connection is horrid this morning. Appears to be happening all over the city.

• 
  Matthew (@paveetcie) reported 4 minutes ago

  @Videotron I'm in Montreal west and I have no service. I believe there are service trucks up the road. Any idea when it will be restored?

• 
  Aime (@ijenda44) reported 6 minutes ago

  Is it true that customers need to pay 100$ for a tech to come and install internet and TV at home @Videotron ?? Tried to do the installation myself but the connection is very poor.. thanks for your help!

• 
  Ravi Jaiswal (@RjRocKs_1211) reported 8 minutes ago

  @Videotron Thanks for that.. I have connected with the customer service, and they said there is an outage in my location and will be back by around 2pm Est.. I hope it gets resumed more earlier.. thanks

• 
  Ravi Jaiswal (@RjRocKs_1211) reported 10 minutes ago

  @Videotron @gkarikari88 Even I am having the same problem, tried restarting multiple times, but nothing works. It is affecting my work. Please help @Videotron #anyupdates??

• 
  caontherocks (@caontherocks) reported 13 minutes ago

  Is @Videotron down? My home internet is connected but there’s no internet

• 
  N Rebeca Marquez (@beckysmr) reported 16 minutes ago

  @Videotron is there any known issue this morning on your side? Any Helix/Videotron device is starting and get stuck on error RDK-03117

• 
  LapizTango (@TangoLapiz) reported 17 minutes ago

  @SamsungCanada I just changed my phone. Not working properly. @Videotron said it's your fault.