Vidéotron Outage Report in Pointe-Claire, Montréal, Québec
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Pointe-Claire, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Pointe-Claire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (72%)
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Wi-fi (9%)
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Total Blackout (7%)
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TV (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Pointe-Claire, Montréal, Québec
The most recent Vidéotron outage reports came from the following cities: Montréal, Châteauguay, Dollard-Des Ormeaux, Pierrefonds, Laval, Dorval, Mont-Royal, Vaudreuil-Dorion, Boisbriand, Mercier and Lachine.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Montréal |
Internet | |
| Châteauguay |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Dollard-Des Ormeaux |
Internet |
Community Discussion
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Vidéotron Issues Reports Near Pointe-Claire, Québec
Latest outage, problems and issue reports in Pointe-Claire and nearby locations:
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Sean Lloyd
(@SeanLloyd93) reported
from
Montréal, Québec
@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol
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m@rie
(@mtn_carnet) reported
from
Montréal, Québec
@Videotron Service internet.
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Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
@MikeSidel @Videotron Sucks
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
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Nick Chrysanthakopoulos
(@NickChrysantha1) reported
from
Montréal, Québec
@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.
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Tom
(@dirtydinarzo) reported
from
Kirkland, Québec
@KayleaPeres @omar___a1 A few weeks ago they said their system was down but yeah videotron is some of the worst wifi
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Kathy M
(@kathym425) reported
from
Montréal, Québec
@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.
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SalaUddin
(@salauddinshah99) reported
from
Laval, Québec
@fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.
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sbg4evr
(@sbg4evr) reported
from
Montréal, Québec
@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔
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KitEdotca
(@KittEdotca) reported
from
Westmount, Québec
@Videotron so, erm, you’re internet is down?
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🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱
(@piccologang) reported
from
Dollard-Des Ormeaux, Québec
When Videotron calls you to solve your problems, but actually doesn't lmao.
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🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱
(@piccologang) reported
from
Dollard-Des Ormeaux, Québec
Don't ever go to @Videotron. Worst customer service ever. They make a mistake and you still gotta pay for it.
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.
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khai
(@sumtimw0ng) reported
from
Montréal, Québec
Hm, Videotron Internet is unstable tonight...
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap
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Badr S. Masri
(@badrmasri) reported
from
Laval, Québec
@Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?
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🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱
(@piccologang) reported
from
Dollard-Des Ormeaux, Québec
@Videotron has the worst customer service.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Richard Blais
(@RichardBlais12) reported
@michaelcoirazza @Videotron Yes i called and there is a problem in Laval
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Hanner
(@GangstHannah) reported
Videotron cancelled my transfer request because I couldn't accept it via text.... Because they made my phone inoperable while still billing me for "service". Oh, they also hung up on me. So now I'm back on the phone with TELUS to make another transfer request + call to Vidéotron
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Hanner
(@GangstHannah) reported
I've been on the phone for about 2.5h and I feel like I'm going insane. All the agents and technical people have been super freaking nice, I cannot complain. It's a weird situation and I cannot go back to Videotron's network because I'm legit 6h away by car and that's one way lol
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Michael
(@weekendrageguy) reported
@Videotron Crazy how I have had Internet issued for 3 months but cant gain access to my account because apparently you can only have 1 person on a Helix account? Help me understand how trash of a company you are without telling me how trash of a company you are....here you go 1st
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Gregg Lowden 🇨🇦 (He/Him, homme)
(@gregg_lowden) reported
@AnthonyLacavera @MobileSyrup It's regional and has to seen beyond bellybutton lint in ON or BC. Videotron in QC, Cogeco in the East. Shaw formerly centre. Telus West. Robellus somewhat majority of larger urban centres. Down to Robell when merger completes.
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Marcel de Hêtre
(@marceldehetre) reported
@Videotron Problem still not resolved; can’t really use the internet (work, streaming, cloud, email) because you never know when the connection will drop. Going on the third week of this “disagreement” with no end in sight… 🤬🤬🤬 calling won’t do any good “we’re aware of your problems…”
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Anne Girard
(@Transcanadian) reported
@Videotron Seems you can take money from people's credit cards in seconds but can take weeks to reimburse if you decide not to become a customer. 35, 24, 32 minutes on the phone respectively getting nowhere. #poorcustomerservice #ReadTheFinePrint
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Marissa Sidel
(@marissasidel1) reported
@Bell_Support your absolutely ridiculous “customer service” agents have disconnected me twice today after sitting on hold for 30 minutes. This is why I went to Videotron.
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lekkman
(@lekkman) reported
@Videotron The zoom option is not on. All other channels are fine. I don't think calling you would resolve the issue. It is clearly not a problem with my equipment/settings. But thanks anyway.
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Hanner
(@GangstHannah) reported
All I want is for Videotron to accept the transfer request on my behalf since they prevented me from doing it myself. I'm not going to drive 6h and back to type "oui" on a text message. Like wtf is this? @Videotron Actually help customers maybe?