Vidéotron

Vidéotron Outage Report in Saint-Joseph-du-Lac, Laurentides, Québec

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Saint-Joseph-du-Lac, Québec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Saint-Joseph-du-Lac and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Saint-Joseph-du-Lac, Laurentides, Québec 06/08/2023 01:45

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  • Internet 63.63% Internet
  • Wi-fi 13.76% Wi-fi
  • Total Blackout 10.20% Total Blackout
  • TV 5.77% TV
  • E-mail 4.62% E-mail
  • Phone 2.01% Phone

Live Outage Map Near Saint-Joseph-du-Lac, Laurentides, Québec

The most recent Vidéotron outage reports came from the following cities: Montréal, Dollard-Des Ormeaux, Saint-Eustache, Vaudreuil-Dorion, Pierrefonds, Boisbriand, Beaconsfield, Mirabel, L'Île-Perrot, Pincourt, Kirkland, Hudson, Pointe-Claire and Blainville.

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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Vidéotron Issues Reports Near Saint-Joseph-du-Lac, Québec

Latest outage, problems and issue reports in Saint-Joseph-du-Lac and nearby locations:
  • NickChrysantha1 Nick Chrysanthakopoulos (@NickChrysantha1) reported from Montréal, Québec

    @fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

  • IssaCheckmate Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec

    @Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

  • mlutteral martin lutteral 🇨🇦 (@mlutteral) reported from Montréal, Québec

    @Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap

  • sbg4evr sbg4evr (@sbg4evr) reported from Montréal, Québec

    @JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔

  • IssaCheckmate Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec

    @Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

  • SeanLloyd93 Sean Lloyd (@SeanLloyd93) reported from Montréal, Québec

    @Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

  • piccologang 🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported from Dollard-Des Ormeaux, Québec

    @Videotron has the worst customer service.

  • mlutteral martin lutteral 🇨🇦 (@mlutteral) reported from Montréal, Québec

    @Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic

  • piccologang 🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported from Dollard-Des Ormeaux, Québec

    Don't ever go to @Videotron. Worst customer service ever. They make a mistake and you still gotta pay for it.

  • mlutteral martin lutteral 🇨🇦 (@mlutteral) reported from Montréal, Québec

    @Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes

  • kathym425 Kathy M (@kathym425) reported from Montréal, Québec

    @lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

  • IssaCheckmate Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec

    @Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

  • IssaCheckmate Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec

    @sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

  • dirtydinarzo Tom (@dirtydinarzo) reported from Kirkland, Québec

    @KayleaPeres @omar___a1 A few weeks ago they said their system was down but yeah videotron is some of the worst wifi

  • mlutteral martin lutteral 🇨🇦 (@mlutteral) reported from Montréal, Québec

    @Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.

  • piccologang 🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported from Dollard-Des Ormeaux, Québec

    When Videotron calls you to solve your problems, but actually doesn't lmao.

  • mtn_carnet m@rie (@mtn_carnet) reported from Montréal, Québec

    @Videotron Service internet.

  • sumtimw0ng khai (@sumtimw0ng) reported from Montréal, Québec

    Hm, Videotron Internet is unstable tonight...

  • IssaCheckmate Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec

    I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

  • mlutteral martin lutteral 🇨🇦 (@mlutteral) reported from Montréal, Québec

    Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:
  • davadivou David_iB (@davadivou) reported

    @Videotron internet is completely down in Laval. Restarted router & modem. Nothing is working.

  • hfiguiere Hubert Figuière (@hfiguiere) reported

    @Videotron self-serve? so why do I need to wait TWO HOURS on the phone to get a discount for poor services. That's not self- serve. That's just pretending to care. I couldn't give a damn about what you list here. I only pay for TV.

  • ebiss150 Eric (@ebiss150) reported

    @Videotron Meanwhile, I'm paying extra for a phone plan that includes a phone that has been payed off for months now. Poor choices, I don't like iPhones, and the Samsung/Motorola are the size of tablets.

  • aliasprado Eduardo Prado (@aliasprado) reported

    @Videotron The site is pretty much useless during night bc it somehow needs daily maintenance, and forget about trying to make any changes without having to jump through hoops and having to log in 2 or 3 times bc you get disconnected. Awful.

  • HelenEleni Eleni Polychronakos (@HelenEleni) reported

    What do people think of Videotron's HELIX internet router? They promise out-of this world stability and speed. I'm teaching online next term so I need something really solid. #Quebec #Internet

  • GaryRobertson24 Gary Robertson (@GaryRobertson24) reported

    @Videotron here on l’île d’Orléans all of us who have been moved to Helix are very frustrated. It is all over the island Facebook groups how bad it is. Something need to be done about the level of consistent service we are getting here. Basically anyone who upgraded is screwed

  • ebiss150 Eric (@ebiss150) reported

    @Videotron very unsatisfied with service I've received. My plan includes a phone exchange every 2 years. But to get a new phone this time videotron wants to charge me an extra 5$ a month. Decided to keep my old phone. I'm already paying$150 for home phone, internet and cell.

  • MegsNU Meghan Amy (@MegsNU) reported

    @Videotron channel 685 has been pixelating for last two days. Not happening on any other channel or streaming service. Is it safe to assume you are having signal issues again? #mixedsignals

  • Eric80892337 eric wuttunee (@Eric80892337) reported

    But I'm not taking any chances I got another notice with Videotron my cable service this week that there's been an attempt of hacking within my server so that's where we're at guys.... I pay $67 a month extra to have my firewall

  • PoopsTech PooPsTech (@PoopsTech) reported

    @reneritchie Hey René yesterday I saw the Macbreak and your internet speed was really bad and we could hear your voice and your mouth would start 4-6 seconds later. You might want to look into this. You with Videotron?