Vidéotron Outage Report in Saint-Joseph-du-Lac, Laurentides, Québec

@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap

@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔

@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

@Videotron has the worst customer service.

@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic

Don't ever go to @Videotron. Worst customer service ever. They make a mistake and you still gotta pay for it.

@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes

@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

@KayleaPeres @omar___a1 A few weeks ago they said their system was down but yeah videotron is some of the worst wifi

@Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.

When Videotron calls you to solve your problems, but actually doesn't lmao.

@Videotron Service internet.

Hm, Videotron Internet is unstable tonight...

I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots

@Videotron internet is completely down in Laval. Restarted router & modem. Nothing is working.

@Videotron self-serve? so why do I need to wait TWO HOURS on the phone to get a discount for poor services. That's not self- serve. That's just pretending to care. I couldn't give a damn about what you list here. I only pay for TV.

@Videotron Meanwhile, I'm paying extra for a phone plan that includes a phone that has been payed off for months now. Poor choices, I don't like iPhones, and the Samsung/Motorola are the size of tablets.

@Videotron The site is pretty much useless during night bc it somehow needs daily maintenance, and forget about trying to make any changes without having to jump through hoops and having to log in 2 or 3 times bc you get disconnected. Awful.

What do people think of Videotron's HELIX internet router? They promise out-of this world stability and speed. I'm teaching online next term so I need something really solid. #Quebec #Internet

@Videotron here on l’île d’Orléans all of us who have been moved to Helix are very frustrated. It is all over the island Facebook groups how bad it is. Something need to be done about the level of consistent service we are getting here. Basically anyone who upgraded is screwed

@Videotron very unsatisfied with service I've received. My plan includes a phone exchange every 2 years. But to get a new phone this time videotron wants to charge me an extra 5$ a month. Decided to keep my old phone. I'm already paying$150 for home phone, internet and cell.

@Videotron channel 685 has been pixelating for last two days. Not happening on any other channel or streaming service. Is it safe to assume you are having signal issues again? #mixedsignals

But I'm not taking any chances I got another notice with Videotron my cable service this week that there's been an attempt of hacking within my server so that's where we're at guys.... I pay $67 a month extra to have my firewall

@reneritchie Hey René yesterday I saw the Macbreak and your internet speed was really bad and we could hear your voice and your mouth would start 4-6 seconds later. You might want to look into this. You with Videotron?