Freedom Mobile Outage in The Junction, Ontario

@FreedomMobile I got an offer to upgrade to the SE but I have to go to a store to order it - during a pandemic!!!! Ridiculous 🤬 the only store near me shows that it is open but they aren’t picking up the phone. Your “offer” to upgrade expires on Friday - please help!!!

. @FreedomMobile HAS WORST CUSTOMER SERVICE EVER I CANNOT BE BOTHERED ANYMORE

@MichCWilliamson @FreedomMobile I’m staying with @Bell myself for now. I’m still using my trusty iPhone 7 so my data plan is fine and the cell service is more developed.

@EricaEhm @FreedomMobile Good choice! We switched our teen to @FreedomMobile a few months ago and no issues with service. I’m following as soon as I can get out of my Bell contract. 😕

Then @FreedomMobile DMed me. They offered an IPhone XR for zero down. $10 a month for 2 years for the phone and $55 a month for the Promo Freedom plan which is 6GB plus 4B at no additional charge. That promo is locked in for 2 years. They lose $550 on the phone.

@freedomsupport I had no Internet last night. Even after restarting my phone as your operator suggested as a fix. This morning it works. Without any change.

@freedomsupport experiencing SMS issues in Scarborough. Tried reboots. Sending but not receiving.

@happypants41 @mickymv @FreedomMobile I have an IPhone 11 Max Pro but thanks for the tip on Androids. Still no response or update from Freedom. Again bad start for a customer who’s 3 days new

@FreedomMobile I have been a loyal customer ever since the company was Wind mobile and still trust and adore the company since it has the best rates out there... please rectify this problem by tomorrow at least!

@Andrew48289584 @FreedomMobile If I wasn’t poor I would have left freedom. And I know 😒

@freedomsupport Hey Freedom, I understand you know about the SMS problems but it happens quite often. It seems to happen when I send photos at the same time and then messages fail to send. Get your techs to do a permanent solution pleeeaaaassseee

@freedomsupport I love when your costumer service reps yell at me! I also love spending 3 hours on the phone with your customer service reps that can’t do anything :)

@jacklynthinks @RogersHelps @FreedomMobile @Rogers Wrong, Skippy. You said they RUN on the same network, not that their owned by those telcos. PC Mobile runs off Bell's network but is owned by Loaws. Petro Canada has service but its run off Rogers. Their own company tho.

It's curious: of all the carriers I spoke with, @FidoMobile was able to offer what I was getting with @FreedomMobile. Same cost, same data, same service, same basically everything. Best thing is: it's on postpaid, which will help me in the long run.

Visited #Rogers302 today. I'll never understand why their prepaid rates are so ridiculously high compared to @FreedomMobile.

@FreedomMobile , to think that the other network am coming from ported my line in minutes, and now I decided to return to my network after a day, it’s taking days to process a port request to my old number is really sad.

Have to say the implementation of cell service underground on the @TTChelps is the worst of any system I have ridden globally. Not an selling point overall @FreedomMobile #ttc #mobile #transitTO

@freedomsupport Hi, I sent a direct message about my service not being renewed this month even though my auto pay top up was complete - can you please check your messages 😀

@bijuleni @zamlos I've had the low speed option for years now and haven't had any issues tbh. I first had it with @FreedomMobile and now with the @Rogers infinite family plan. I also jump on wifi when traveling and usually buy a local SIM if I'm somewhere for more than 10 days.

@FreedomMobile I’m uber driver and I couldnt work this morning because of the internet issues, I rely on that to be able to make money. #notcoolfreedom

@freedomsupport Cannot send SMS. Called you twice. Agents are rude and give conflicting information. Waited 25 mins for your call. You disconnected after half a bell. sent DM here... no response... Not happy at all.

@FreedomMobile you have the WORST customer service & I’m beginning to think you don’t train people at all. I just spent 50 mins on the phone for a mistake YOU made and had NO solution. Joke *** company and my account with y’all is officially terminated. 🖕🏿

@freedomsupport Hi freedom I used to be a freedom customer since the wind days. I unfortunately had to leave Canada for a bit but I didn't want to lose my plan so the loyalty agent gave me a case number so that when I'm back in Canada i could get my plan back.

@freedomsupport customer service is ****.

Hey @FreedomMobile what kind of Mickey mouse operation are you running where your agents can't even tell me which of your stores have a particular device in stock? It's like your actively want to lose me as a customer.

@freedomsupport Well clearly today is a slow day. Your network's been down for the past hour. Not receiving calls or texts.

I just used @freedomsupport on WhatsApp to switch my play to the new 20 gig for $65. They kept my 3 gigs extra I already and didn’t change anything else billing wise. Customer service is A-plus. Also! 23 gigs of data for $65! I feel like I’m robbing someone.

When I went to register with LG my phone that I bought through BestBuy, because your online store ran out of the LG G8X, I made a mistake about my provider because I thought they meant from where I bought it. Could you fix this for me, @freedomsupport ?

@freedomsupport just spent 1h37m with RCS support because support and I thought my "1.5gb promo" plan had unlimited data. Can y'all send a memo "prepaid-only plans don't get unlimited internet" to your people. Sales reps too because she told me it was unlimited when I signed up.

@freedomsupport Could you please look into coverage/quality on Anthony Henday highway in YEG between 100 Ave and Gateway blvd. Tried having a WhatsApp call and quality was terrible at times. Other side was on wifi so I know the issue is with me. Thanks