Freedom Mobile Outage in The Junction, Ontario

It's curious: of all the carriers I spoke with, @FidoMobile was able to offer what I was getting with @FreedomMobile. Same cost, same data, same service, same basically everything. Best thing is: it's on postpaid, which will help me in the long run.

Visited #Rogers302 today. I'll never understand why their prepaid rates are so ridiculously high compared to @FreedomMobile.

@FreedomMobile , to think that the other network am coming from ported my line in minutes, and now I decided to return to my network after a day, it’s taking days to process a port request to my old number is really sad.

Have to say the implementation of cell service underground on the @TTChelps is the worst of any system I have ridden globally. Not an selling point overall @FreedomMobile #ttc #mobile #transitTO

@freedomsupport Hi, I sent a direct message about my service not being renewed this month even though my auto pay top up was complete - can you please check your messages 😀

@bijuleni @zamlos I've had the low speed option for years now and haven't had any issues tbh. I first had it with @FreedomMobile and now with the @Rogers infinite family plan. I also jump on wifi when traveling and usually buy a local SIM if I'm somewhere for more than 10 days.

@FreedomMobile I’m uber driver and I couldnt work this morning because of the internet issues, I rely on that to be able to make money. #notcoolfreedom

@FreedomMobile so how do you guys compensate for this bullshit, this is the second time in a month I’m stuck without service , you guys need to start giving back because you guys are real quick to take.

@FindingVimo @FreedomMobile Best customer service in da game doe!!

If your a @freedomsupport @FreedomMobile Prepaid monthly customer whatever you do. . . DO NOT JOIN A MONTHLY PLAN!!!!! I can’t believe I now have two issues with this company after trying to migrate to a monthly bill. F’D UP! Never make deals on friday the 13th! Never Do MONTHLY

@FreedomMobile your customer service and policy sucks!

@freedomsupport Sure, if I live in a basement or somewhere rural, but I refuse to believe this while I have excellent @Rogers and @Bell cellular service in the same condo unit which is located on a very prominent street in the city. My network is not even at half status as I type this.

@VicD31 @FreedomMobile unfortunately muscles are not going to help with this situation but possibly a great lawyer.

@VicD31 @FreedomMobile I was an extremely happy customer up until today.

I then request that they quickly switch my ass back to prepaid and make sure I still have my holiday miracle plan. Which the @FreedomMobile rep did Thank you Jesus. Then I was like now you have to fix this $500 dollar problem. Now this takes the cake....

Today I went to call a friend to invite her for coffee when my phone says my service has been suspended. So I first go to @FreedomMobile store & the rep there says I owe 21 dollars. I was like Wtf I just paid 40 for September. How do I owe a phone bill when i just switched friday

I’ve never had a bad thing to say about @FreedomMobile AKA Wind Mobile but today they really ****** up. The next few post will explain what went down.

@VicD31 @freedomsupport @FreedomMobile So not impressed with their service for the first time since i’ve joined over a decade ago

@freedomsupport I need support please check your inbox

@FreedomMobile you know what’s dumb being 1 day late paying my invoice last month and you guys won’t let me upgrade my phone over the internet or phone. My account has always been in good standing with zero balance. Please fix this #FreedomMobile

Oh, interesting. It would SEEM that @FreedomMobile now provides service in the subway tunnels, not just at the stations. That's pretty handy...

HEY I HAVE BETTER SIGNAL IN THE SUBWAY THEN I DO IN MY HOUSE #FREEDOMMOBILE actually I have wifi at home anyway so it's not a problem at all

Still seeing H+. Called you at 611, got a tech who told me to restart my phone and reset my network. Did both. Didn't work. Back in hold. Not even a peep from you. @freedomsupport @FreedomMobile #FRUSTRATION #ghosting

@FreedomMobile @freedomsupport I have had almost non-existent service over the last 2 weeks. It's intermittent, unpredictable & unacceptable. Please update customers on how you are going to resolve.

@SteveSpag @freedomsupport This isn’t affecting just Freedom... Telus, Rogers and Bell also impacted by the outage. Clearly something else going on.

@freedomsupport YO FIX YOUR SHIT

@freedomsupport not able to contact anyone not getting any help from customer service numbers 611 isn’t working from my mobile phone, chat service isn’t working Bought plan three days ago, haven’t used it at all Can’t make or receive calls... help

@freedomsupport How long till you get this fixed this is getting annoying I am paying for service that's not working.

I don't have @FreedomMobile , but some people I know do and they're having issues with trying to make calls. They just fail.

@FreedomMobile is there an service outage because my call are getting dropped

@freedomsupport Is your app down. Trying since last night with no result.

@freedomsupport You're apologizing that I feel this way, but not for making me feel this way! I've sent almost a dozen DM's, but continued to get the runaround! Paying for a service that I can't use!

@ALL_CAPS @half_banked @FreedomMobile If you never need to make phone calls and you only need working data sometimes, then Freedom Mobile is a great option.

@Rogers Everyone should drop Roger's (and Bell for that matter) and RUN to the nearest @FreedomMobile store. Rogers bragging about these absurd prices is really bad comedy. I left Roger's after renewing for three years. I had to buy my way out. It was WELL WORTH IT. #FreedomMobile

@freedomsupport hi good afternoon.. i just wanna know what could possibly happen if i paid my bill triple or quadruple times because it shows on the app that payment doesnt work but it charges on my bank account...

@freedomsupport Asked CS for instructions to access/activate my voicemail. They responded by giving me something completely different. Then asked for my email address/pin. Then they asked how they could help me. Told them again I was trying to activate voicemail!

Would love to know why I have full bars underground on the subway but at my house I have no service 🤔🤔 @freedomsupport

@FreedomMobile having issues with one of our lines cannot receive incoming calls

It's always disappointing when you're on the phone with @RogersHelps (*611) and they tell you they can't help you and then they suggest something you didn't ask for. Sadly going to @FreedomMobile as they sell the data only option I want for my cousin who's visiting Canada soon.

@FreedomMobile your telephone support is abysmal! If you want to retain me as a customer you better improve. Even Rogers is better!

@thebigguy86 @FreedomMobile iPhone X isn’t known for connection issues. That’s not the problem. The further I get off any major highway the worse my signal even in the middle of Mississauga inside someone’s home. I’m down to two bars!

@freedomsupport Your assistance means nothing. Since you can’t improve my connection to your Network. you’re still miles away from being able to get the same signal strength as your competitors! According to you coverage Map,I shouldn’t have any signal issues, but the truth proves otherwise

@AMV86941518 @FreedomMobile @TELUS You should switch...been with @freedomsupport for 7+ years and I am so happy. Was with the other 3 early on when moved from Chicago, kept my US cell at the same time cuz they were horrible. As soon as Freedom came to town, I switched!

@chopstix21 @mitch909 @Rogers @FreedomMobile I’ve live in Hamilton. Joined two years ago and signal strength off major highways it mediocre at best. I suppose to get LTE. In most places I don’t. And at best it’s 3g. Never mind indoors of most buildings. iPhone X.

@mitch909 @Rogers @FreedomMobile And once you leave you so called home network. Good luck getting anything at all. No internet no phone connection! 😡

@FreedomMobile - need someone to contact me regarding an account! Your representatives two days in a row cannot help!

I spent my #snowday speaking with @TELUSsupport service reps. In December 2017 @TELUS and other major Cell companies matched the @FreedomMobile #10GB plans. 14 months pass they raise the fee $10. The price we pay for #Cellphone service in #Canada is ridiculous. @CRTCeng

@freedomsupport Yes, I am. I was experience issues across Toronto during my commute today.

Uh, @FreedomMobile has been down all morning and there hasn’t been a single word from them on social or anywhere. 😒 🙄

@gareth1campbell @FreedomMobile @myblocktyler @Bell @gareth1campbell I have been with @FreedomMobile since it was WIND mobile, if you have any questions about @FreedomMobile from a customer perspective, don't hesitate to ask. Plus, you get more information if you chat with @freedomsupport.

@freedomsupport Yes throttled wouldn't be an issue. Your throttling is not slow, it's stationary.

@GwapogiTalaga @freedomsupport Well, then you're expecting a National provider to offer the same rates as a Regional provider but provide more service.

@FreedomMobile go **** yourself I'm cancelling my plans and numbers. Can't even trust you on the billing and now I have no service. ****

@FreedomMobile Costs you nothing to give us many more GB than the bare minimum. And it isn't unlimited and that word should never be used. It is false advertising. It is a very limited couple of GB in a world where data is at its cheapest and then your connection is killed to barely a crawl.

It's curious: of all the carriers I spoke with, @FidoMobile was able to offer what I was getting with @FreedomMobile. Same cost, same data, same service, same basically everything. Best thing is: it's on postpaid, which will help me in the long run.

@FreedomMobile There service is absolutely shit ... stay all ******** away from this garbage

@FreedomMobile 2- no further ahead to know about the promotion or to understand what may be possible if I want to upgrade to a new iPhone.I simply don’t understand how this business continues to run with such poor customer service it is completely frustrating!

@FreedomMobile Here’s a question. I go into store because I received an email about a promotion and they are unable to help… i phone customer service and the noise in the background is SO LOUD that the person has repeatedly asked me to tell him what I’m calling about.

@gimli_cat @FreedomMobile 50 percent of the time I have little signal I feel you

@ISED_CA @NavdeepSBains Lost in reporting of @NavdeepSBains mandate letter, was key section of @CompBureau report to #CRTC: • Mandated MVNO would hurt disruptors (@FreedomMobile @Videotron & @Eastlink) worst • May impact incentives to invest in high quality networks in Canada Hardly an endorsement