Freedom Mobile Outage in The Junction, Ontario

@happypants41 @mickymv @FreedomMobile I have an IPhone 11 Max Pro but thanks for the tip on Androids. Still no response or update from Freedom. Again bad start for a customer who’s 3 days new

@FreedomMobile I have been a loyal customer ever since the company was Wind mobile and still trust and adore the company since it has the best rates out there... please rectify this problem by tomorrow at least!

@Andrew48289584 @FreedomMobile If I wasn’t poor I would have left freedom. And I know 😒

@freedomsupport Hey Freedom, I understand you know about the SMS problems but it happens quite often. It seems to happen when I send photos at the same time and then messages fail to send. Get your techs to do a permanent solution pleeeaaaassseee

@freedomsupport I love when your costumer service reps yell at me! I also love spending 3 hours on the phone with your customer service reps that can’t do anything :)

@jacklynthinks @RogersHelps @FreedomMobile @Rogers Wrong, Skippy. You said they RUN on the same network, not that their owned by those telcos. PC Mobile runs off Bell's network but is owned by Loaws. Petro Canada has service but its run off Rogers. Their own company tho.

It's curious: of all the carriers I spoke with, @FidoMobile was able to offer what I was getting with @FreedomMobile. Same cost, same data, same service, same basically everything. Best thing is: it's on postpaid, which will help me in the long run.

Visited #Rogers302 today. I'll never understand why their prepaid rates are so ridiculously high compared to @FreedomMobile.

@FreedomMobile , to think that the other network am coming from ported my line in minutes, and now I decided to return to my network after a day, it’s taking days to process a port request to my old number is really sad.

Have to say the implementation of cell service underground on the @TTChelps is the worst of any system I have ridden globally. Not an selling point overall @FreedomMobile #ttc #mobile #transitTO

@freedomsupport Hi, I sent a direct message about my service not being renewed this month even though my auto pay top up was complete - can you please check your messages 😀

@bijuleni @zamlos I've had the low speed option for years now and haven't had any issues tbh. I first had it with @FreedomMobile and now with the @Rogers infinite family plan. I also jump on wifi when traveling and usually buy a local SIM if I'm somewhere for more than 10 days.

@FreedomMobile I’m uber driver and I couldnt work this morning because of the internet issues, I rely on that to be able to make money. #notcoolfreedom

@FreedomMobile so how do you guys compensate for this bullshit, this is the second time in a month I’m stuck without service , you guys need to start giving back because you guys are real quick to take.

@FindingVimo @FreedomMobile Best customer service in da game doe!!

If your a @freedomsupport @FreedomMobile Prepaid monthly customer whatever you do. . . DO NOT JOIN A MONTHLY PLAN!!!!! I can’t believe I now have two issues with this company after trying to migrate to a monthly bill. F’D UP! Never make deals on friday the 13th! Never Do MONTHLY

@FreedomMobile your customer service and policy sucks!

@freedomsupport Sure, if I live in a basement or somewhere rural, but I refuse to believe this while I have excellent @Rogers and @Bell cellular service in the same condo unit which is located on a very prominent street in the city. My network is not even at half status as I type this.

@VicD31 @FreedomMobile unfortunately muscles are not going to help with this situation but possibly a great lawyer.

@VicD31 @FreedomMobile I was an extremely happy customer up until today.

I then request that they quickly switch my ass back to prepaid and make sure I still have my holiday miracle plan. Which the @FreedomMobile rep did Thank you Jesus. Then I was like now you have to fix this $500 dollar problem. Now this takes the cake....

Today I went to call a friend to invite her for coffee when my phone says my service has been suspended. So I first go to @FreedomMobile store & the rep there says I owe 21 dollars. I was like Wtf I just paid 40 for September. How do I owe a phone bill when i just switched friday

I’ve never had a bad thing to say about @FreedomMobile AKA Wind Mobile but today they really ****** up. The next few post will explain what went down.

@VicD31 @freedomsupport @FreedomMobile So not impressed with their service for the first time since i’ve joined over a decade ago

@freedomsupport I need support please check your inbox

@FreedomMobile you know what’s dumb being 1 day late paying my invoice last month and you guys won’t let me upgrade my phone over the internet or phone. My account has always been in good standing with zero balance. Please fix this #FreedomMobile

Oh, interesting. It would SEEM that @FreedomMobile now provides service in the subway tunnels, not just at the stations. That's pretty handy...

HEY I HAVE BETTER SIGNAL IN THE SUBWAY THEN I DO IN MY HOUSE #FREEDOMMOBILE actually I have wifi at home anyway so it's not a problem at all

Still seeing H+. Called you at 611, got a tech who told me to restart my phone and reset my network. Did both. Didn't work. Back in hold. Not even a peep from you. @freedomsupport @FreedomMobile #FRUSTRATION #ghosting

@FreedomMobile @freedomsupport I have had almost non-existent service over the last 2 weeks. It's intermittent, unpredictable & unacceptable. Please update customers on how you are going to resolve.

@SteveSpag @freedomsupport This isn’t affecting just Freedom... Telus, Rogers and Bell also impacted by the outage. Clearly something else going on.

@freedomsupport YO FIX YOUR SHIT

@freedomsupport not able to contact anyone not getting any help from customer service numbers 611 isn’t working from my mobile phone, chat service isn’t working Bought plan three days ago, haven’t used it at all Can’t make or receive calls... help

@freedomsupport How long till you get this fixed this is getting annoying I am paying for service that's not working.

I don't have @FreedomMobile , but some people I know do and they're having issues with trying to make calls. They just fail.

@FreedomMobile is there an service outage because my call are getting dropped

@freedomsupport Is your app down. Trying since last night with no result.

@freedomsupport You're apologizing that I feel this way, but not for making me feel this way! I've sent almost a dozen DM's, but continued to get the runaround! Paying for a service that I can't use!

@ALL_CAPS @half_banked @FreedomMobile If you never need to make phone calls and you only need working data sometimes, then Freedom Mobile is a great option.

@Rogers Everyone should drop Roger's (and Bell for that matter) and RUN to the nearest @FreedomMobile store. Rogers bragging about these absurd prices is really bad comedy. I left Roger's after renewing for three years. I had to buy my way out. It was WELL WORTH IT. #FreedomMobile

@freedomsupport hi good afternoon.. i just wanna know what could possibly happen if i paid my bill triple or quadruple times because it shows on the app that payment doesnt work but it charges on my bank account...

@freedomsupport Asked CS for instructions to access/activate my voicemail. They responded by giving me something completely different. Then asked for my email address/pin. Then they asked how they could help me. Told them again I was trying to activate voicemail!

Would love to know why I have full bars underground on the subway but at my house I have no service 🤔🤔 @freedomsupport

@FreedomMobile having issues with one of our lines cannot receive incoming calls

It's always disappointing when you're on the phone with @RogersHelps (*611) and they tell you they can't help you and then they suggest something you didn't ask for. Sadly going to @FreedomMobile as they sell the data only option I want for my cousin who's visiting Canada soon.

@FreedomMobile your telephone support is abysmal! If you want to retain me as a customer you better improve. Even Rogers is better!

@thebigguy86 @FreedomMobile iPhone X isn’t known for connection issues. That’s not the problem. The further I get off any major highway the worse my signal even in the middle of Mississauga inside someone’s home. I’m down to two bars!

@freedomsupport Your assistance means nothing. Since you can’t improve my connection to your Network. you’re still miles away from being able to get the same signal strength as your competitors! According to you coverage Map,I shouldn’t have any signal issues, but the truth proves otherwise

@AMV86941518 @FreedomMobile @TELUS You should switch...been with @freedomsupport for 7+ years and I am so happy. Was with the other 3 early on when moved from Chicago, kept my US cell at the same time cuz they were horrible. As soon as Freedom came to town, I switched!

@chopstix21 @mitch909 @Rogers @FreedomMobile I’ve live in Hamilton. Joined two years ago and signal strength off major highways it mediocre at best. I suppose to get LTE. In most places I don’t. And at best it’s 3g. Never mind indoors of most buildings. iPhone X.

@freedomsupport It is unacceptable, customers shouldn't have to go without service for days for FM's technical issues.

@FreedomMobile just screwed me and I cannot use my phone or port out until the back office looks at the ticket, which will take days. This is the worst service I ever got. @MobileSyrup #freedommobile

@freedomsupport my wife has an s9 plus I have the same phone and my roaming is not working and heres is. My sons is also not working . Roaming is turned on. Phone sees the nationwide band but will not connect

@DanCoors @iPhoneinCanada It they were smart enough to support new tech, they wouldn’t remain small!! @FreedomMobile

@freedomsupport You guys should honestly just cancel what ever contract you guys have with this company. The reps aren’t told anything even after 5 days they’re still left in the dark. They won’t even confirm wether or not people affected will be compensated

@freedomsupport unable to send pictures via sms. Online support via your website didn't work, getting very frustrated.

@freedomsupport Hi everyone power cycle your phone, turn it off then back on this should fix issue as it did for me. I had 2 phone only 1 was ever effected.

@freedomsupport **** off already! Read the ******* room! We're not talking about you & your ******* shitty customer service!

@freedomsupport 2/2 and back with everyone saying they can’t help. It shouldn’t have been this difficult guys, get it together.

Hey Tweeps, lookin for the cheapest cell options for 2 lines with unlimited data (ie no overage fees, throttled speed is fine w/in reason) & unlimited calling/texting. Right now I pay $90 total for 2 unlimited everything lines with @FreedomMobile, but I'm tired of their crap CS.