Rogers outages and service status in Black Diamond, Alberta

Problems in the last 24 hours in Black Diamond, Alberta

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Black Diamond, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mission Ahlul Bayt (@BandeKhuda) reported 9 minutes ago

  @RogersHelps since last year Rogers support is gone down. You can't get hold of them. Time to move out of Rogersc

• 
  Mankind vs Modern Feminism (@MankindVsModFem) reported 14 minutes ago

  Hey, @Rogers. When you force me to communicate with your AI when I call your offices, I'm going to change my service provider, even if the AI functions at the same level as a human being.

• 
  kenith 96 (@Kenith96) reported 14 minutes ago

  @RogersHelps Yes first it said it would be down until 13:00 and now it's changed to 14:00

• 
  Kenny Young (@y_kinho) reported 17 minutes ago

  @RogersHelps the level of service is ridiculously unacceptable! The chat assistance is incompetent and there is over 1 hr wait on the phone to reach tech support. I still need help

• 
  tiredsotired (@sotiredsotired) reported 18 minutes ago

  @RogersHelps Tbh, I’ve totally given up and when I get a clear moment to deal with switching service providers etc, I will. A relationship that has existed since 1994 is about to end (wifi, phones, tv)

• 
  Sleepless in YYC🇨🇦🇬🇧 (@kvlovely19) reported 19 minutes ago

  @Autumblues @Rogers I asked the Rogers tech support lady she said it's not my equipment, but I don't think I believe her

• 
  Love My 7 Wood (@LoveMy7Wood) reported 24 minutes ago

  If you are considering (or have to due to equipment failure like me) switching from Ignite to Xfinity on @Rogers here are some things to be aware of that they do not tell you before, during or after the transition. First, a new account will be opened, independent of your previous account, and unless you call and close your previous account, you will be double billed. Second, nobody will ask you for your credit card and it won’t be transitioned from your old account so unless you go online and add it, in a month you will be getting nasty notices. Three, if you have streaming services like Crave that you buy through Rogers it will not be transferred to your new account automatically. You must call to get it added. Fourth, expect at least one of the Xfinity boxes not to work properly. I’ve done the transition now at my cottage and home and multiple service visits and equipment replacements may be necessary. Fifth, if you have Rogers/ Yahoo email or Finance accounts they don’t automatically transition and multiple phone calls may be necessary and it may take the knowledge of a supervisor to get them going again. And sixth, Rogers goes out of its way to make speaking to an actual human being virtually impossible and you have to fight with AI and may be lucky and get through to someone in a few minutes or, like me, you can waste hours and hours on hold. And finally, they are going to email you a survey on how they did. Don’t fill it in right away. Wait a few days to make sure things work and work as they should. Good luck!

• 
  R I C H (@RichFriars) reported 26 minutes ago

  @RogersHelps @Rogers service is absolute trash !

• 
  chris (@whiteboywork) reported 29 minutes ago

  @Rogers and yet again it has gone down ... let see how many I get today

• 
  One complaint can outweigh a thousand compliments. (@allawilc) reported 29 minutes ago

  @RogersHelps When I go ito MyRogers it says there is a technical issue and return later!